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CLASSICCLOSEOUTSCOM 18664226397 NY
FRAUD

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CameraAddict.com Complaints - No way to contact this company!

Review all CameraAddict.com complaints

CameraAddict.com

Posted: 2007-04-17 by Debby H. [send email]
No way to contact this company!
Complaint Rating:  100 % with 78 votes
I placed and order with Cameraaddict.com on a Friday – I received an email telling me to call in to confirm my order, the phone just rang and rang. That following Monday I called again and now I received a phone message indicating that the company was on holiday until that Wed.

I emailed my cancellation of the order and I tried again the phone numbers and ext. to customer service. I left two messages indicating I didn’t want the camera anymore as I haven’t gotten any communication from them at all. I called today which is five days later and someone picks up the customer service line then hangs up.
Comments United States Consumer Electronics
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Comments

467 days ago by Sean [send email]
This is called a bait and switch company, contact your Credit card company immediately and cancel your CC.
431 days ago by Vf [send email]
I placed an order through cameraaddict.com and then called in reply to the confirmation email. I was harassed by the man on the other end of the line. HE asked me over 10times if I wanted to buy a new battery for the camera, after saying no another 5times he told me the camera I purchased was in Japanese. I'm not stupid, the camera was not in Japanese. I finally canceled the order and then called back to confirm that the order was canceled. Ridiculous service.
305 days ago by Mario Flores [send email]
On 10/20/07 I ordered a Canon EOS 40D from www.cameraaddict.com. I have the order confirmation and thank you note for cameraaddict saved in case it needs to be reviewed. This is the one body-only Canon 40D available in their web site.

A few days later I received an e-mail asking to call them to confirm the shipping address. When I did, and after being offered batteries, and lenses, I was asked "What language" I wanted the camera to use, to which I replied either English or Spanish. At that point I was advised that I wanted the US model then, not the Japanese model, and that the US model was about $300 more expensive ($859 vs $1150). The sales representative proceeded to state that the camera advertised is a Japanese-only model, in Japanese language, and using chargers and plugs that do not work in the US.

www.cameraaddict.com does not state anywhere in their web site that this camera is a Japanese model, neither does the order confirmation or the thank you note. In fact, a US model cannot be found in their site. This is poor selling practice and trying to trick the customer into spending more money after an agreement has already been reached by giving credit card numbers and placing the order.

Don't buy from this place!
296 days ago by Nick Mehta [send email]
This cameraaddict.com is very untrustworthy company.

I ordered canon g9, I was sent confirmation # and all info, then suddenly got an email telling me that camera is out stock, I phone from different # and ask for canon g9 then clerk said they have in stock.

I think they do not want to sale product to customer who buy only camera where they might be making less profit, however if you order with lots of extra then they will sale that camera.

This is bad company stay away from them. they do not accept email, give wrong email address.
281 days ago by Thad [send email]
Thank you all!
273 days ago by Ramegowda Rajagopal [send email]
I recntly filed complaint, not shown here.
cameraaddict is untrustworthy, deceptive, rip-off, hopefully lot of customers will realize and avoid this store, had bad experience
269 days ago by Luke Zeng [send email]
Same happened to me, they bait me with a low price camera, and they later said the product is back ordered, and when I called, they just give me all kinds of phony reasons that I should buy the more expensive one, and they tried to get me to cancel my order.
267 days ago by Phil Smurr [send email]
Here is what I sent Camera Addict or whatever you want to call them:

Cancel order immediately!!!

I am so disappointed in your company and the lack of any customer service. First, I placed the order with no mention of any backlog and should have canceled immediately when your "helpdesk" person named Harry was very impolite. I called to confirm my online purchase and told Harry that I wanted the new reduced price of the Samsung TV. He said he could not do that and did not have a supervisor or would not transfer me to another person. My business did not mean much to him and was told I would have to call back if I wanted to talk to someone else. Talked to a supervisor who gave us the sale price but no mention of a backorder. The next day the email of a backorder arrived with no mention of how long. Called to check with notification from same supervisor that it would be 2-3 weeks and we decide we could wait because of the good price. We called back today to check status and slammed with a new backorder date of "at least 6-8 weeks". Give me a break! This transaction has rated as the worst online nightmare I have ever had to deal with.

Again, I will expect an email by tomorrow that this order has been officially canceled. I would also recommend you take a hard look at your customer service. Price will not be my #1 concern in the future with the reputation of a company clearly looked at.
263 days ago by Julie [send email]
I just bought a camera from CameraAddict.com. I did a search for coupons before I bought it and then I found a site where a person was complaining about them. They said they were so mad because when they called into the company to confirm the email they received they tried to sell them everything. When they politely declined they received an email explaining that their order was on back order... of course.

Stupidly I proceeded anyway. I got my confirmation email... then I got an email where I had to call them (sound familiar) and verify my information. I did. While on the phone I was told how the camera battery only holds about 15 minutes of a one time use only battery and I should upgrade. I explained I did not want to because I did not know what length of a battery I wanted. I was very polite. He said ok... was a bit more pushy and then said 'is there anything else I can do for you today?' I said "yes, can you please put me on your internal do not call list" (this way legally they can not call me anymore, I work for a calling company so I know about ut) He was confused at first and then said, "yup"... and hung up on me. I just got "my orders is back ordered emailed" interesting... I will attempt to cancel, or I will follow the advice above and cancel my order via my credit card.
256 days ago by Gs1 [send email]
LIARS... BAIT and SWITCH... CROOKS
I bet anything that the good reviews on other sites are from company guys. Its the usual experience for everyone...order and get a mail to call... then the sales rep who is not only rude (understatement) but also one who threatens. After i asked them to cancel the order because he lied to me that cacorder doesnt come with a battery (imagine that...do they think ppl r idiots? and buy stuff w/o knowing?) he asked me to apologize (when he was the one who was rude) or he'll keep the phone down and charge 180$ (for nothing!!!)

i suspect they are just there to harass people...a set of SAIDSTS or worse IDENTITY THIEVES bcause if its just money they want to cheat on they could have let the order thro' and overcharged... but they make u call and talk utter rubbish on the other end w/o respect for age or gender.
Its HORRID.

Lesson: THERE IS NO FREE LUNCH...
dont even dream of getting something for less than 70% its value.
ONLY BUY FROM REPUTED sources.
227 days ago by Warren Richardson [send email]
Do not even consider buying from this merchant.
I ordered a camera, after difficulty reaching I Googled them.
I found several sites complaining about them.
I called and cancel.
215 days ago by Albert A. Shemo [send email]
I got sucked in like the rest of them. Couldn't get a hold of them for 22 days after ordering saying no such comfirmation number existed and the no zip code. Bogus email address and after their sales pitch paid more than I wanted to. They should be put out of business.
214 days ago by Richard Palmer [send email]
this company should not be allowed in the world of e-commerce. My order was held up because of their demand for additioinal information which I refused to provide. It had not shipped. After prolonged waiting on hold I was answered by a rude and indifferent person, I said I wanted to cancel my order. Without a word, the phone went back to their scratchy elevator music so I just waited. After about 5 minutes a person who described themselves as "I am the General Manager" demanded to know my reasons for wanting to cancel the order. I refused to give a reason saying I wanted the order cancelled. He would not quit! Finally offered me a $200 discount "on the package", the line again went back to scratchy elevator music and 10 minutes later a female came on the line saying my order had been adjusted. I said I wanted it cancelled, not adjusted! And, the line went dead, they hung up the phone. This was the 4th effort to cancel the order, which by their own admission had not shipped and couldn't ship until I provided additional information. Earlier emails were summarily answered by saying cancellations could only be handled by phone. Well, guess what. The order shipped. no shipping info available, but it shows shipped. They lied, bullied, demanded, but at no time did they let up on the talking and listen to my demand to cancel. Flim Flam artists at least, fraud most likely.
196 days ago by Ryan Cleckner [send email]
Avoid! I got the call to "confirm my order" and was told that same upgrade my battery story. I declined the upgrade and received a cancellation email from THEM! If I wasn't going to pay way too much for a battery, they didn't want the business. STAY AWAY FROM CAMERAADDICT.COM!
185 days ago by Ed Lyons [send email]
STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!!
Cameraaddict.com lied! Cameraaddict.com lied! Cameraaddict.com lied! Cameraaddict.com lied!
Unbelievably rude! Unbelievably rude! Unbelievably rude! Unbelievably rude! Unbelievably rude!

High pressure, fast talking sales pitch to keep adding stuff to your order, but they can't answer basic questions.
"Head sales manager" said there was no way to change my order just 1 (one) hour after making it, because it "was already shipped."
I would be charged restocking fees or I had to cancel whole order with restocking fees.
A couple hours later I have two phone messages saying they were having problems processing my order.
Did not know what milli-amp hours meant on batteries. Did not know what speed ratings and data transfer rate on SD cards was.
Yet he claimed to be the expert in recommending what I should buy!
You will be sorry! Very sorry!

I thank God He inspired me to block my card in time. Ultimately I had the credit card company give me a new account number.
They will never get a penny from me!!!!

Unbelievably rude! Unbelievably rude! Unbelievably rude! Unbelievably rude! Unbelievably rude!
Cameraaddict.com lied! Cameraaddict.com lied! Cameraaddict.com lied! Cameraaddict.com lied!
STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!! STAY AWAY!!
176 days ago by Juanita Barnett [send email]
The complaints above about the phones never being answered are right on target. I had a few questions to ask regarding a large purchase for my company, and could NOT get any phone response from their toll free or Customer Service numbers. Not a good sign. Thanks to everyone who posted their complaints, I will be looking elsewhere to purchase a camera and accessories for the organization.
159 days ago by Budd Walls [send email]
Bait & Switch Scam company. STAY AWAY! I order a Garmin Nuvi 750, CameraAddict sent me an email saying I needed to call and confirm my order. When I called they told me it was an International version and I had to pay another $129 to get the current USA model. Bunk!! The model number on there web site was for the USA current version. They are a New York City rip off company. Buyer beware!!
145 days ago by Lucas Paruch [send email]
I wish I read this web page first. I should have known prices that seem too good to be true are. I got the EMail to confirm, got the same sales pitch described by previous posts. Later received an EMail that it was back ordered. Two weeks ago, when I ordered the camera, the web page said it was in stock and ready to ship. It still says it's in stock and ready to ship, but my order is still back ordered. After half an hour on hold, their "customer service" told me the web page is probably wrong. What I don't get... they've lowered the price twice since I ordered. Why lower the price on an item that isn't available?
143 days ago by Ben Dover [send email]
If you have a complaint regarding the questionable business practices of CameraAddict.com or any other merchant, contact New York state Attorney General's office.

http://www.oag.state.ny.us/complaints/complaints.html
103 days ago by Robert Hart [send email]
I ordered a Canon camera from CameraAddict.
The box was open, the battery was used, the LCD was defective, and I was told that they open the box to make sure that everything is working.

This company is a nightmare. What hasn't the NY State AG taken action???

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