Complaint Rating:

My parents have recently returned to Bell after a short association with another company. Bell was very happy to have them and their $100+ per month back. Everything was just as it was, with one big exception. When I call them using a prepaid long distance calling card (purchased from a reputable company) my call goes directly to a voice mail box that DOES quote their area code and number but ISN'T their v-mail box. My sister tried for days to get through to them from overseas and got the same phantom voice mail. Needless to say, if I dial directly the call goes through no problem. If I use the same LD calling card to call someone else, the calls go through fine, so it's not the card.

And we aren't the only ones that this is happening to. Friends and relatives have called and left messages, in some cases important messages, on the phantom v-mail. There's no indication from Bell that calls have been diverted and
Mum & Dad don't have access to that v-mail box so the calls are missed.

Bell keeps insisting that there is something wrong with my parents' lines or phones and have sent 3 separate repair people out to have a look. They didn't find any problem and reported such to their masters. Bell then informs my parents that their problem is fixed. It's still happening of course. When my parents called again today, Bell offered to send yet another repair person out, refusing to accept their that the problem is not in the house or admit they are blocking or diverting calls from pre-paid calling cards.

Has anybody else experenced anything like this? Can anybody suggest a solution?