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Boost Mobile / Boost Worldwide
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1.5 368 Reviews

Boost Mobile / Boost Worldwide Complaints Summary

43 Resolved
325 Unresolved
Our verdict: With Boost Mobile / Boost Worldwide's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Boost Mobile / Boost Worldwide reviews & complaints 368

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Newest Boost Mobile / Boost Worldwide reviews & complaints

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4:31 pm EDT
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Boost Mobile / Boost Worldwide not happy with the complimentry phone boost sent me

I'm having a serious problem with boost mobile and I am very upset. I had purchased the i1 smart phone for $400 almost a year ago, and now i'm having some problems with the phone. When I go into the internet the service is slow and it also freezes on me, I still use it because the smart phone has functions on it that I use a lot. Was informed by boost mobile that the sim cards are going to become obsolete, and that my cellphone will no longer be functional. So they told me that they would replace it with a similar phone equal to or close to value, but not quite like the cellphone I currently own, and I understand that. When I received the complimentary phone, it was the sanyo mirro scp3810 and I was very dissatisfied mainly because, it has no apps, it's not touch, no flash for the camera, no mp player and it's a flip. The rep informed me that the new cell phone was going to have the same features as my i1 has and it doesn't, I was falsely informed and feel they took my services for granted. The reps could have help me better in my situation instead of acting unprofessional. It's not my fault that they decided to do away with the sim cards for their phones, so why must I have to be penalized with a cell - phone that has no apparent use to me. Do you expect me to go out and buy another phone for $400? All i'm asking is that I get a much better cellphone that has my features or reimbursed my money that I spent on the i1. If there's nothing that you can do further to make me a satisfied customer again, then i'm going to take my services somewhere else and you'll be losing out on a faithful customer of nine years.

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evonne26
Houston, US
Nov 01, 2012 10:19 am EDT

i had been calling boost for the better part of two weeks everytime i called i got the run around and was told ten million things by six different reps...or the policies different from rep to rep. they are full of ### then you have an idiot that barely speaks fluent english and wants to help with a problem but only adds to the stress. now i was told that i would rceive a blackberry or an android...ive been waiting two weeks went by still no tracking number after a period of a week straight talking to countless reps now they say it will be here tomorrow but if i get a busted ### phone that doesnt compliment the phone that ive been using then i will be leaving dumb ### boost because they have no loyalty to long time customers and i absolutely detest cricket but hey at lease ive never had to go through this ### with them

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7:33 pm EDT
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Boost Mobile / Boost Worldwide worst service ever

I signed up for a boost mobile account by walking into a boost mobile store and paying for two months. I had used boost mobile before, but not for about a year. They guy who set up my phone took about half an hour to finish, and I sort of suspected that he was doing something else besides setting up my phone. Still, I just waited patiently until he was done. Turns out, he didn't set up internet service on my phone or voice mail. I didn't find out about the first (No internet) until I was away at a conference and needed to access the internet. Since I didn't have the store number with me, or any information on contacting an actual boost service representative, I had to wait until I got back from the conference to fix the problem — way inconvenient. I didn't find out about the second issue until a little over a month into my service. I had thought that everyone was just choosing not to leave a message on my voicemail, since I had lots of missed calls by not voicemail. Then one day I decided to check my voicemail anyway and found that I didn't even have voicemail. I couldn't reach the store that "set up" my phone, so I searched for boost mobile customer service online. This was the worst possible customer service experience I have ever had. The boy (Must have been a teen or 20 year old) who took my call didn't apologize for the fact that I went over a month without having voicemail. Instead, he tried to suggest that I should be nice to him (In a disturbingly flirty sort of way) because he was the one who was maybe going to help me. Later in the conversation he even tried to blame me for the fact that the boost employee who set up my phone failed to set up all of the features on my phone. He suggested that maybe I had been talking to him and distracting him, and so it was my fault. Then he suggested that maybe I had been angry with him or irritated with him, and so it was my fault. He finally set up my voicemail after what seemed like an insufferable amount of dealing with him, and then he refused to give me his name, insisting instead that I give him personal information about myself. This was the most unprofessional service representative / company I have ever patronized and I still find it hard to believe that a company can actually operate with such completely incompetent employees and with employees who seem to be on manipulative power trips, treating callers as if they are prospective dating partners rather than paying customers! I will never, ever, ever, ever, ever use boost again.

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1:45 pm EDT
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Boost Mobile / Boost Worldwide terrible service and support

Been with Boost for about 6 months now with a Samsung Android2.2. Reception has always been very spotty- in NYC, but I was living with that. Recently my voicemail became unreliable- people left messages but there was just blank air, then voicemail would not respond to keypad inputs, then voicemail messages that I could hear sounded like the person was vibrating underwater and were not understandable.

Through all of this it would take an average of 15 minutes to negotiate system and get a human- and that human would then speak english very poorly. The voicemail was reset twice from their end, I was told that 'there is a problem with the antennaes in your zip code' for two weeks- in NYC!.

I believe that his is a company which does all it can to avoid it's customers, and then connects them with people who can't speak english very well. I have absolutely nothing against these people, but they are not who I want to try to resolve extremely frustrating issues with. By the way- it also seemed as if they could not track my payments entirely correctly, so the 'shrinkage' feature did not come into play.

The last thing that I want to do is switch carriers, pay another $140 for a new phone, and go through the hassle this entails- but I am tomorrow. Best I can say is learn from my experience, and avoid this company.

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Eileen Robinson
Mastic Beach, US
Jul 16, 2012 11:15 am EDT
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I called the boost mobile office to see why I was beingcharged $18-$19, for a call to my brother in Northern Ireland. I was asked to give out my brother's phone # which I feel was unethical. If the boost agent didn't know how much a call from LI th Northern Ireland was he should have just said so.

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Carpenters06
, US
Jul 01, 2012 9:14 am EDT

Boost is running a scam right now! I also have an Android and my signal goes out constantly. This is what's going on. Boost is discontinuing the SIM card phones that all of us have spent so much money on. They are going to CDMA towers and phones. If you call them they will offer to send you a new phone. The catch is that the new phone that they send is a silver Sanyo flip phone that has been repaired. The same phone that they were offering for $19.95 to new customers 2 years ago. That's not the worse part. You will loose your touch screen, ringtones, apps, etc. They are not offering comparable phones and not resolution. I have been a customer for 3 years and have cancelled my services today (17 employee phones), since I am unable to effective run my business with this device.

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1:58 pm EST

Boost Mobile / Boost Worldwide not honoring refund policy

I bought a used cell phone for my daughter for her birthday at boost mobile at West El Camino ave yesterday July 31, 2011. Today is August 1, 2011. After having problems charging it we decided to take it back before the 72 hrs.The clerk by the name of Manuel told me upon purchase that I had 72hrs to return it if I was not pleased with the phone. The phone gave problems to charge and I decided to return it in less than 72 hrs. This is actually less than 24 hrs. Because it was purchased on July 31, 2011 about 4:49 and today at 3:45 they wouldn't not take the phone back.

Now they don't want to honor my return. Technically is less than 72 hrs. I couldn't speak to the manager. The number on their business card is [protected] and it is disconnected. The clerk spoke to the manager and he finally gave me a number. I still didn't get a response from the messages I left. It constantly goes to the voicemail without a return call. I need your help in getting my money back for the phone. They did not honor what they proposed policy is. Also, the same phone brands new on line cost the same as the used one. Please help me with this rip off. They have to learn a lesson for lying to the consumer and not keeping their part of the bargain, Thank You.

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2:54 pm EST
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Boost Mobile / Boost Worldwide disregardful of customers

Ok boost someone must contact me asap, due to the way your csrs treated me on friday 02/24. I spent 11 hours on the phone with 15 different reps, and was told at least 10 different answers as how to fix a problem I am having with receiving text messages from one short code.

Oh, did I mention I was was on the phone for 11 hours ?!?

And I still have to wait another 24-72 hours to hopefully hear from someone. If someone can explain how/why a paying customers has to go though what I am going though. And by the way I am a disabled adult and I had to take my meds to keep me calm on friday. Once again thank you for your wonderful customer service :

And nobody from boost can even explain why I am being treated this way.

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11:24 pm EST
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Boost Mobile / Boost Worldwide auto-pay without authorization

I recently called customer service to remove the auto-payment on my account and was told it was done. Two days later the auto-payment amount was deducted from my card even though I had requested that it be removed!

When I called their customer service department, I was told they had a no-refund policy. I said I was aware but that it didn't apply when they made an unauthorized withdrawal from my account. I was put on hold and then the phone connection went dead.

This is not only regrettably poor service, it is wrong! I will never do business with boost after having done so for 5 years, and I would not recommend it to anyone else. Steer clear! I have a no [censored] policy!

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9:07 pm EST

Boost Mobile / Boost Worldwide billing payment problems

So i’m with boost for a year and they lower your payment $5. The next thing I know they lie and say there was no money in my account and disrupt my service.In fact my money was in early! To get it back on there is a fee (Again their fault) so I wonder how many thousands if not millions they make on busy people who do not have time to fight over fees. Boost=pure theives and scheisters. Then again the ignorant automated black male voice of the & ldquo;custoimer service” line should kind of let you know what you are in for..

I’m sure it is on purpose and racist! As a person of color I am deeply insulted!~ worst service ever!

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8:29 pm EST

Boost Mobile / Boost Worldwide bad service and phones

I bought a boost mobile phone in california in july. I’ts a samsung prevail galaxy. The phone keeps running out of memory and come to find out it only has 151mb of internal memory which it isn’t enough to even run the operating system. The sprint network doesn’t work in my area and I was told it would. The 2gb memory was missing from the package and the phone seems to be defective. It was to come with 512mb of internal memory. I trued for 2 hours tonight to talk with boost about the problem the saves team keeps hanging up on me. George whom I spoke to last said he was a supervisor above the saves people and he also hung up on me.

I was not abusive or vulgar with anyone, they just saw that I couldn’t be resolved with my current issues. I’m in the process of filing a complaint with the federal trade commission, and the bbb so other consumers don’t get ripped off like i’m being done.

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Ray Cordy
, US
Jun 02, 2016 12:16 pm EDT

I purchased a phone on 4/11/2016 the phone was defective. I returned it on 4/15/2016 .Since then I have been on the phone with them for hours on end. I have opened two cases with them and as of today 6/2/2016 have not received my refund. Do not I repeat Do not trust this company. Everything is out sourced and you will get nowhere

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WilliamWallace
Sherrills Ford, US
Jun 28, 2012 8:50 pm EDT

Mine came the same exact way now low internal mem msg I just voiced my opinion and my quams were the exact same as yours in fact I didn't even try the phone customer service never get an ENGLISH speaking person. We didn't buy a smartphone we bought a tiny billboard of adds and services posing as a smartphone. Insanity I was not pleased they tried to help or be helpful but I am going to someone else had enough of this so called great company when all they do is ### on people take the money and run. Also cell standby meaning searching for network runs 48% of my battery use daily... PURE CRAP. Phone is awesome no problems accept the lies of file size like original poster here, . I just can't take the bloatware that came with it the 4 gps modules 112pre installed pieces of crap apps that are unremovable. But performance is what I am judging the phone for its capabilities. BOOST SUCKS THOUGH!

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n2sign
Lake View Terrace, US
Jan 25, 2012 1:04 am EST

Yes they do that they did the same when i did try to call them on the English line but after that i did try the Spanish line and they where more nicer but still not solution to my problems! so i have to agree! they suck!

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7:36 pm EDT
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Boost Mobile / Boost Worldwide customer service

Boost repeatedly does not apply my payments to my account so my service is cut off. I assumed it was my error the first time but it is a regular occurance. This is clearly a scam. The "customer service" phone is a continuous loop of menus with no access to a human being to ever resolve the problem. Be very careful to get proof of payment when using boost.

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ballers213
Wilmington, US
Aug 11, 2023 10:10 am EDT
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They can give you an extension, but they don’t want to give it to you so they should be unemployed and boost mobile should be shut down honestly

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Tracey Cahill
Albertville, US
May 14, 2011 2:31 pm EDT

my bill on phone should be 45.00 not 55.00

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liljal23
, US
Apr 17, 2011 8:10 pm EDT

my phone does not work and i put money on it and it is not working.

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dianncietta
Mtgilead, US
Nov 08, 2009 10:45 pm EST

I have never been treated so badly over trying to get money applied to the proper account in my LIFE !
My husband and I became boost customers Sept 6th 2009. Within 3 weeks time, my husbands phone ended up washed. My husband went and purchased a second phone along with another 50.00 card.
My husband began the activation of the new phone and a rep came on and assisted him . My husband asked to have his number transferd at time he was told not to turn the phone on until the process was finished because of the number transfer.So what happened was that the phone new phone number was activated, and then deactivated.The number was transferd, but my husband was told that he should have never activated the new phone with the card seeing how he wanted his old number. The Rep said he would take care of it. WRONG !
A few days later, we got a notice it was time to add funds. The phone was activated with a 50.00 unlimited plan, yet they couldnt' find the money so my husband paid additional 39.+. I was told after several calls to just fax in a copy of the check and the reciept that it was in fact purchased and they would correct the problem. So I did. 3 weeks later it is due again which is today. I did e-mail them last week and my husband did get a call back to call in with more info.
I called in tonight and got to the point of asking to have it escalated to management. I explained it to the manager at approx 10:15 tonight. He explained to me that he doesn't see the fax and doesn't deal with that anyway. He asked me what number i faxed it too and I told him I would have to look it up but to be sure that I did fax my copies to the right dept, I asked that he Please give me the proper number to fax it to, since it has been 3 weeks and nothing done. He refused. He told me to find it out and then call him back. i told him tha I wanted him to give it to me to be sure and he refused again. How can you deal with people that will not give you the proper place to fax yoru reciepts. How can you prove your case when they all just send you to one rep after the other that will not help you get any where. Even when I did fax my copies, I was instructed to put the name and phone number . I asked who do I send it to, and I was told all I need is the name and number of my husband. I called right back to see if they got it and got a run around and the rep I talked to that day refused to put me back to that Dept. Asuuring me that dept would get it and make adjustments that Never came.
So bottom line, within 2 months time our boost unlimited cost 150.00 > I refuse to give them any more money when they will not work with customers. I have done phone billing issues for a company my self and it shouldn't be this way. In fact if their own calls are recorded, they could hear thier own reps giving thier customers a run around. I found out the hard way that even their managers are just as bad. I wouldn't think of treating customers that way.
What makes it harder, you deal with people that don't speak very good english. I am not so sure they understood me, and I surely couldn't understand them very well at all !

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Msmith1
Kingston, US
Aug 22, 2010 11:47 pm EDT
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Hello,

I need to know how to contact customer service about a complaint I have. I will explain to you my issue. I was trying to activate a new phone for boost mobile tonight and the guy I spoke to at customer care was VERY RUDE. He did not let me explain anything to him. A friend of mine who has boost mobile called customer care from his boost mobile phone to activate my phone. I wanted to try and keep my verizon phone number and instead he switched my friends phone number to my new phone. This is all while I was trying to tell him I needed the migrating department (because I had called before and the call was dropped) and he refused to transfer me. I than somehow got disconnected from him and when I called back it said to call between the hours of 8am-9pm or something to that effect. This resulted with me not having a phone now (Since my verizon phone was shut off). I use my phone for work and this is a very big inconvenience to me considering this man would not listen to a word I had to say. I need to speak to someone about this because like I said, I am now without a phone. I need my friends phone number transferred back to his original phone and I plan to return the phone where I bought it and go to a different service. Thank you!

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ciaobaby
Dallas, US
Oct 11, 2010 9:04 am EDT

Tried to contact their customer service when my phone was messing up.Every number they had listed was wrong and when I finally found someone I couldn't understand half of what she said.She was rude and there was no way to file a complaint with the company.They finally offered me a discount on a new "reconditioned" phone.

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Catt
Los Angeles, US
Nov 17, 2010 3:33 pm EST

I bought a over priced Boost Mobile phone back in May for my teenage son. No problems...then back in August, when I looked online to check phone activity, I saw nothing. I called CS...no one speaked English and they couldn't help me. I still can't see all phone activity online, sometimes it says he made calls/texts, other times, nothing. Total inconsistancy with information and NO CUSTOMER SERVICE HELP!

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fossil
, US
Oct 17, 2011 5:04 am EDT
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I called their customer service on October 16th 2011 about 9 times in a row to get hung up on my face 8 out of 9 times. When I finally get someone What they do is hang up on me. I hear someone on the line for a split second and then click. Their customer service center is located in Mexico and Southeast Asia. So their reps don't care about people who live in the States. I will be returning the phone back to the store and cancel their service. Their customer service gets an absolute F-. Do not get their service unless you like being hanged up on.

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phonix
, AU
Oct 20, 2011 7:02 am EDT

Boost Customer Service are the worst people to deal with they have no training dealing with an issue that they created. I asked to speak to a manager the guy passed it on to a supervisor which was the same guy i asked to speak with the manager higher than him he said that it is impossible to speak with them and all i asked was to activate my phone with the same number i had they said it'll take 3 hrs but i had to wait for 13hrs for them to activate my phone and to top it off i asked for his inconvienience could he put a credit of $20 on the pre paid mobile for the trouble i have gone through he replied its not our fault and no i cannot give yo9u credit i said could you please activate my phone and transfer this call to your manager as i am not happy with the service that i am receiving and would like to be given something back from you guys for the 13+ 1 hr wait on my phone to be activated mean time he gave me some random numbers and said will activate the phone and he HUNG UP ...You know I'll be very happy to go back Vodafone or Telstra cause 1st experience with Boost isn't pleasant i'm gonna go back to the other companies at least they know how to deal with custy's the appropriate way BAD EXPERIENCE WITH BOOST AND I'M SPREADING THE WORD ON THE TODAY TONIGHT SHOW BOUT YOU A WARNING TO ALL CONSUMEERS.

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topdn
dothan, US
Apr 07, 2012 8:40 pm EDT

to get a live rep press 88 and it will get a live person but even that wont help !

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4:37 pm EDT
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Boost Mobile / Boost Worldwide poor customer service and horrible signal

I've been with Boostmobile for over a year on the Unlimited $50/month plan. I was pretty happy at first even though my signal at home was always sub-par. The past few weeks have been horrible. I have been without service at all for hours on end and you have to outsmart their phone system to get a live person. Tip- Never use option for existing customer and enter your phone number because you will never get a live person. When I do get a live person I'm on hold forever getting transferred back and forth their only explanation is there was a tower down in my area and my phone should be working. I'm so sorry I reboosted my phone last week but that was the last $50 they will get from me because I just ordered a Samsung Intercept for Virgin Mobile. My daughter has one and she doesn't have any problems with her signal. I love the plans Boostmobile offers because they are very affordable but they don't mean much if youthe signal is down most of the time, I would have been a long time customer if they had a reliable signal and from now on I will advise people to not use their service. I hope the company is keeping track of their negative comments and ratings because they can translate that to lost customers and money.

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Ricky Reef
Bluefield, US
Jun 21, 2014 5:57 pm EDT

I can't access my email account or create a new one. Someone has hacked into my account. Any information at this point would be helpfull. Should I drop boostmobile andgo to another service provider for protection?

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gryns9
Central Falls, US
Nov 17, 2014 11:33 am EST
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I also was told I would get a new android phone took 2 hours to process then did not receive phone called again got rep I wanted super Put on hold like forever my phone was bought on 8/23 /2014 looks like it just come out of box what is their problem it's still new ! still on hold oh finally got a super telling me the same bs as rep want my credit card no. ? what for ? told her how it was going to go replace my phone or I call BBB or SUSAN HOGAN now my phone calls will start I hung up on them such RUDE AND IGNORANT PEOPLE and i'm not being RUDE but could I at least get an American speaking person that I can UNDERSTAND I think that's why they do that so they can say you MISUNDERSTOOD THEM LOL not when the rep repeated back everything to me and the best thing I have a witness we both talked to the rep . SO now what boost mobile /Motorola I will be on every site telling the buyer BEWARE of purchasing your products

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5:48 pm EDT

Boost Mobile / Boost Worldwide deceptive sales practices

Here is a copy of the email I sent to boost and am forwarding to the ceo and board of directors of sprint (their parent), I have omitted my personal info from the fcc complaint info but the complaint number is authentic:

Please be advised that I have filed another complaint with the FCC, this one focusing solely on your deceptive and, I believe, illegal sales practices.

1) you knew the tower was out in February

2) your authorized agent did not allow me to handle the phone till it was activated and paid for, which was March 4, 2011

3) at the point of sale, I complained that the phone had no signal

4) your authorized agent misrepresented a material fact in order to falsely persuade me to accept your faulty merchandise by telling me, “take it home, it takes a couple days for the signal to come up”

5) I returned the next day and complained again that the phone had no signal, your agent inspected the phone closely and looking very closely at the signal meter exclaimed, “Look! There’s 4 bars!” handing the phone back to me, what he was falsely describing as “4 bars” was the segmented flat line.

6) I have subsequently made requests to both Boost and their authorized shyster…er… dealor for my money back which both deny.

7) To date, I have spent $60 for the phone, $10 for the activation fee and another $150 in service fees for a phone which does not work and has never worked from the first day and was sold to me by misrepresentation of material facts while Boost had FULL knowledge that the tower was out form the MONTH prior.

8) I don’t believe that it is legal to sell a product by misrepresenting material facts concerning the product and I want all my money returned.

Here is the FCC complaint information:

Acknowledgment & Fax Cover sheet to submit additional information.

Filing for: John Doe has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 11-C00303868 and, be sure to mention that you filed this complaint over the internet.

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9:33 pm EDT
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Boost Mobile / Boost Worldwide comment

on [protected] my phone was cut off i called 611 operater#[protected] took my call 4 help he informed me that some 1 had put some thingon my phone i told opertater#[protected] that i was unaware of this. operrater [protected] took the problem of my phone. this operater was a great help to me. this is not a complaint but a comment on how great this operater was. my name is leon exum i have been with boostmobile since 2009. i told operater30074334 i would send a letter to the company boostmobile for his great help he did for me. this operater name is mario G. #[protected]. i am on disabililty i am 60 years old. i am asking you to give mario g a raise or a promotion or a bonus. thank all of the boostmobile crew. boostmobile called me yesterday i did a survey on v phone and ranked all of you 5star. thank you leon exum. my e mail is [protected]@gmail.com

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4:20 pm EDT
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Boost Mobile / Boost Worldwide customer service, auto-reboost, voicemail

Boost Mobile's customer service is next to non-existent. If you happen to be able to reach a live customer service agent, after endlessly going through their automated system they will tell you that whatever the problem is, auto reboost system not working, voice mail not set up and not able to be set up through their online system, etc., that they will put you through to the right department only to put you back into the automated system! Nothing EVER gets resolved! As awful as Virgin is, Boost is SOOO much worse! No matter how great a deal they offer, go with someone else!

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Boost Mobile / Boost Worldwide shrikage scam

This company has the worst customer service I have ever encountered. Trying to get through to a csr is virtually impossible. I am set up on the $50 p/month boost shrinkage plan. The payments have been coming out of my checking account like clockwork until today (Of course they say there's insufficient funds in my checking account ?! Not according to my bank but of course it couldn't be boosts error?!?). When the shrinkage was supposed to start. They stopped my service. And I also noticed looking into my chase account that they charged me twice for the month of march. Of course when I did get through to customer service on the 8th call I was put though to a manager who assured me I would be satisfied with the outcome... Said he had to transfer me to the payment processing department. Disconnected. Imagine that. Happened 3 more times after that. One rep even suggested that go to my boost retailer. Of which there are no official boost retailer on their site. So I went to radio shack where I purchased the plan and phone. Who surprise surprise also could not get a hold of anyone at boost. They did manage to pull up 4 actual boost locations in the phoenix area. I am headed there tomorrow. It's sad that no one in boosts customer service department could help. So here I am no cell phone service and double charged. When I get my money back. And I will get my money back. I will pursue the vp for customer relations / sales dennis weikle of boost directly to advise him of just how poorly he is doing.

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Boost Mobile / Boost Worldwide fraudulent activity

A friend has a cell phone on my verizon account, she wanted to change to her sister's boost mobile account and take the number with her. Boost mobile asked for my verizon account number and pin. I called verizin questioning the leglity of them having my pin. Verizin and I arranged to give them the number and pin, then change the pin. Boost mobile then decided they need my social security number, I don't think so. I am not their customer and I will never be their customer, so what kind of scam are they running if I gave them access to my verizin account to transfer the phone number to their customer and then they want my ssn?

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Boost Mobile / Boost Worldwide unauthorized number change

Hello my name is nikki harris my complaint is that my number was changed without my final authorization by a boost rep. I have been adatemately and franticly trying to get help to recover the number [protected] which is the number that was changed. I have been helped and I appreciate all that the reps have done to try to recover that number. But that is not enough to my satisfaction. I would like for someone from the corporate office to contact me immediately so that I can explain this disservice to me and maybe it can be resolved. That’s my ultimate concern and hope that someone can please recover my number [protected]. You may contact me at my current boost telephone number [protected] or my email [protected]@yahoo.com.

Thank you very kindly

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Boost Mobile / Boost Worldwide fraud

I alicia mendoza went to the store located on 172 main st.In the city of brawley. Inside the store. The person named veronica helped me to renumber a phone that was gifted to me ; I paid five dollars to be renumbered and 50 dollars to put time on my new phone. My phone only work for one day so I went to the store to notify the store of what happened, but their anwer was. Your number does not axcist the money whent to another phone and you have to collect the money from the owner of the other phone because is not our fault. The terminal id is 14934. Order #6994121. Clerk name veronica. Shift #1. The phone number that supostly was active is [protected]. I called the company of boost but they only offert me to connect the phone. I want the entire refund. I can be reach at [protected].

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Boost Mobile / Boost Worldwide payments

I paid my sons boost mobile phone bill on the 30th of January, on time as I always do, and they turned the phone off. I called and they charged me again stating there was a problem and the 1 St payment will be credited back within 24-72 hours. I paid again and was told I had 2 talk 2 the charge back dept. I said all i wanted 2 do was pay the bill & get mesons phone back in but I had2 talk 2 the charge back department which had me on hold 35 minutes before I hung up and called back and after the run around thus time I told them I wanted cancel my service I would find another phone carrier that aluedmy business and then hung. Up.

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Boost Mobile / Boost Worldwide mobile nightmare

I have had Boost mobile now for a year. I am stuck with a phone that I paid a lot of money for and don't want to have to pay for another. However, this upcoming year, I will go with a different company because Boost service is absolutely horrible and I am so fed up to the point of paying for a different service. I have the 50 dollar a month prepay service with Boost. I get the majority of text messages, but you would think that I should be able to get ALL OF THEM! The calls I make and receive always drop and half the time no one can understand me. The messages I leave on people's voice mail can not be understood by the recipient. This company is absolutely worthless! And in case you are wondering, I live in a fairly large city, so I imagine that the service is this bad everywhere! Be smart and go with a different company!

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Montra
Katy, US
Aug 06, 2011 12:26 am EDT
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Do yourselves a favor and go with another provider with no contract. I lost my contacts and can't get them back. I have never been able to sync up with my labtop. Never had any issues with my iPhone. It keeps asking me for my device password. What the hell is that? I have tried all the passwords I could have possibly given with no luck. Now I'm manually entering them into my Blackberry.

Customer Service sucks! Can't even get a live person on the phone at any time and I spent $250 on this phone. I'm really upset about it but I will just cancel and buy a throw away one or go to T-Mobile ( AT&T). It's just not worth it.

Sometimes cheap isn't worth the trouble.

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8:27 am EST
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Boost Mobile / Boost Worldwide terrible service, customer service, network.

I had Boost Mobile service for about a week, but it seemed to me that I lived through hell for a year. First of all, I signed up for the pay as you go plan. Then switched to the $2 a day plan effective right away, well maybe not. I was still being charged the pay as you go of $.10 a minute. So instead of them switching me to the new plan I was still being billed for the old one. I had to call customer service four times to add the insurance, the first rep said it was added. No it was not not until I spoke to a third rep. They lie to you just to get you off the phone asap. I was hung up on so many times it's not even funny. When they suspended my account after the balance ran out, whenever someone would call my phone they would get this message, "The number or code you dialed is incorrect." So it gave people the impression I changed my number. They should be sued for giving out the wrong information. So I contacted the BBB and spoke to some rude 18 yo girl who said she could do absolutely nothing to help me in this situation. So I just ported my number to another carrier and hell with them. Do not get this service as you will surely regret it dearly!

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Update by fossil
Dec 24, 2010 8:32 am EST

Oh by the way anyone can actually call this toll free number for the Boost Mobile executives office here in the US. They seemed to have better knowledge and sympathy for the customers. Here's the number: [protected]. I switched anyways... To another company, so ta la la Boost Mobile!

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