Boost Mobile
reviews and complaints

Boost repeatedly does not apply my payments to my account so my service is cut off. I assumed it was my error the first time but it is a regular occurance. This is clearly a scam. The "customer service" phone is a continuous loop of menus with no access to a human being to ever resolve the problem. Be very careful to get proof of payment when using boost.

I've been with Boostmobile for over a year on the Unlimited $50/month plan. I was pretty happy at first even though my signal at home was always sub-par. The past few weeks have been horrible. I have been without service at all for hours on end and you have to outsmart their phone system to get a live person. Tip- Never use option for existing customer and enter your phone number because you will never get a live person. When I do get a live person I'm on hold forever getting transferred back and forth their only explanation is there was a tower down in my area and my phone should be working. I'm so sorry I reboosted my phone last week but that was the last $50 they will get from me because I just ordered a Samsung Intercept for Virgin Mobile. My daughter has one and she doesn't have any problems with her signal. I love the plans Boostmobile offers because they are very affordable but they don't mean much if youthe signal is down most of the time, I would have been a long time customer if they had a reliable signal and from now on I will advise people to not use their service. I hope the company is keeping track of their negative comments and ratings because they can translate that to lost customers and money.

Here is a copy of the email I sent to boost and am forwarding to the ceo and board of directors of sprint (their parent), I have omitted my personal info from the fcc complaint info but the complaint number is authentic:

Please be advised that I have filed another complaint with the FCC, this one focusing solely on your deceptive and, I believe, illegal sales practices.

1) you knew the tower was out in February

2) your authorized agent did not allow me to handle the phone till it was activated and paid for, which was March 4, 2011

3) at the point of sale, I complained that the phone had no signal

4) your authorized agent misrepresented a material fact in order to falsely persuade me to accept your faulty merchandise by telling me, “take it home, it takes a couple days for the signal to come up”

5) I returned the next day and complained again that the phone had no signal, your agent inspected the phone closely and looking very closely at the signal meter exclaimed, “Look! There’s 4 bars!” handing the phone back to me, what he was falsely describing as “4 bars” was the segmented flat line.

6) I have subsequently made requests to both Boost and their authorized shyster…er… dealor for my money back which both deny.

7) To date, I have spent $60 for the phone, $10 for the activation fee and another $150 in service fees for a phone which does not work and has never worked from the first day and was sold to me by misrepresentation of material facts while Boost had FULL knowledge that the tower was out form the MONTH prior.

8) I don’t believe that it is legal to sell a product by misrepresenting material facts concerning the product and I want all my money returned.

Here is the FCC complaint information:

Acknowledgment & Fax Cover sheet to submit additional information.

Filing for: John Doe has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 11-C00303868 and, be sure to mention that you filed this complaint over the internet.

on [protected] my phone was cut off i called 611 operater#[protected] took my call 4 help he informed me that some 1 had put some thingon my phone i told opertater#[protected] that i was unaware of this. operrater [protected] took the problem of my phone. this operater was a great help to me. this is not a complaint but a comment on how great this operater was. my name is leon exum i have been with boostmobile since 2009. i told operater30074334 i would send a letter to the company boostmobile for his great help he did for me. this operater name is mario G. #[protected]. i am on disabililty i am 60 years old. i am asking you to give mario g a raise or a promotion or a bonus. thank all of the boostmobile crew. boostmobile called me yesterday i did a survey on v phone and ranked all of you 5star. thank you leon exum. my e mail is [protected]@gmail.com

Boost Mobile's customer service is next to non-existent. If you happen to be able to reach a live customer service agent, after endlessly going through their automated system they will tell you that whatever the problem is, auto reboost system not working, voice mail not set up and not able to be set up through their online system, etc., that they will put you through to the right department only to put you back into the automated system! Nothing EVER gets resolved! As awful as Virgin is, Boost is SOOO much worse! No matter how great a deal they offer, go with someone else!

This company has the worst customer service I have ever encountered. Trying to get through to a csr is virtually impossible. I am set up on the $50 p/month boost shrinkage plan. The payments have been coming out of my checking account like clockwork until today (Of course they say there's insufficient funds in my checking account ?! Not according to my bank but of course it couldn't be boosts error?!?). When the shrinkage was supposed to start. They stopped my service. And I also noticed looking into my chase account that they charged me twice for the month of march. Of course when I did get through to customer service on the 8th call I was put though to a manager who assured me I would be satisfied with the outcome... Said he had to transfer me to the payment processing department. Disconnected. Imagine that. Happened 3 more times after that. One rep even suggested that go to my boost retailer. Of which there are no official boost retailer on their site. So I went to radio shack where I purchased the plan and phone. Who surprise surprise also could not get a hold of anyone at boost. They did manage to pull up 4 actual boost locations in the phoenix area. I am headed there tomorrow. It's sad that no one in boosts customer service department could help. So here I am no cell phone service and double charged. When I get my money back. And I will get my money back. I will pursue the vp for customer relations / sales dennis weikle of boost directly to advise him of just how poorly he is doing.

A friend has a cell phone on my verizon account, she wanted to change to her sister's boost mobile account and take the number with her. Boost mobile asked for my verizon account number and pin. I called verizin questioning the leglity of them having my pin. Verizin and I arranged to give them the number and pin, then change the pin. Boost mobile then decided they need my social security number, I don't think so. I am not their customer and I will never be their customer, so what kind of scam are they running if I gave them access to my verizin account to transfer the phone number to their customer and then they want my ssn?

Hello my name is nikki harris my complaint is that my number was changed without my final authorization by a boost rep. I have been adatemately and franticly trying to get help to recover the number [protected] which is the number that was changed. I have been helped and I appreciate all that the reps have done to try to recover that number. But that is not enough to my satisfaction. I would like for someone from the corporate office to contact me immediately so that I can explain this disservice to me and maybe it can be resolved. That’s my ultimate concern and hope that someone can please recover my number [protected]. You may contact me at my current boost telephone number [protected] or my email [protected]@yahoo.com.

Thank you very kindly

I paid my sons boost mobile phone bill on the 30th of January, on time as I always do, and they turned the phone off. I called and they charged me again stating there was a problem and the 1 St payment will be credited back within 24-72 hours. I paid again and was told I had 2 talk 2 the charge back dept. I said all i wanted 2 do was pay the bill & get mesons phone back in but I had2 talk 2 the charge back department which had me on hold 35 minutes before I hung up and called back and after the run around thus time I told them I wanted cancel my service I would find another phone carrier that aluedmy business and then hung. Up.

I have had Boost mobile now for a year. I am stuck with a phone that I paid a lot of money for and don't want to have to pay for another. However, this upcoming year, I will go with a different company because Boost service is absolutely horrible and I am so fed up to the point of paying for a different service. I have the 50 dollar a month prepay service with Boost. I get the majority of text messages, but you would think that I should be able to get ALL OF THEM! The calls I make and receive always drop and half the time no one can understand me. The messages I leave on people's voice mail can not be understood by the recipient. This company is absolutely worthless! And in case you are wondering, I live in a fairly large city, so I imagine that the service is this bad everywhere! Be smart and go with a different company!

I had Boost Mobile service for about a week, but it seemed to me that I lived through hell for a year. First of all, I signed up for the pay as you go plan. Then switched to the $2 a day plan effective right away, well maybe not. I was still being charged the pay as you go of $.10 a minute. So instead of them switching me to the new plan I was still being billed for the old one. I had to call customer service four times to add the insurance, the first rep said it was added. No it was not not until I spoke to a third rep. They lie to you just to get you off the phone asap. I was hung up on so many times it's not even funny. When they suspended my account after the balance ran out, whenever someone would call my phone they would get this message, "The number or code you dialed is incorrect." So it gave people the impression I changed my number. They should be sued for giving out the wrong information. So I contacted the BBB and spoke to some rude 18 yo girl who said she could do absolutely nothing to help me in this situation. So I just ported my number to another carrier and hell with them. Do not get this service as you will surely regret it dearly!

Having fallen on hard times I have been using boost mobile - pay as you go plan, believing that I could control minutes usage for important or emergency calls only. Not true. I am inundated with wrong number, marketing and collection calls that prematurely use up my precious minutes and thereby forcing me to refill the phone with minutes ahead of when I intend. Further, there is no way to block these calls on the boost phones so they do not eat up minutes. Boost mobile customer service was both inept at understanding the problem and completely unwilling to help resolve it. Why would they? This forces customers to buy more minutes faster. I have no way of proving this is intentional on their part, but "if it smells like a rat, it's a rat"! I believe they sell off customer numbers (Especially for "pay as you go") so that minutes are used up. I will dump boost mobile asap, but meanwhile i'm using a free voip to minimize revenue to boost mobile.

On 9-8-10 my 15 yr old son ask if he could get the curve 8330 instead of school clothes, against my better judgement I agreed. So he got the phone, about 3 weeks later the phone would not do any thing it only had a white screen with (Reload programs s513). So we called tech support in order to find out what to do. After 3 different attempts with the help of the tech dept we were unsucessful after following each instruction they gave while being on the phone with them. Then we carried the phone to the boost dealer and he tried for 3 days and was also unsuccessful. Call the company several times and each time was promised a replacment phone, and each time I checked on the status it had been denied. Then was instructed to the insurance company, the insurance company stated that it was not an insurance issue and and directed us back to boost/blackberry. Again several different times I was told that a replacement phone would be sent, and again each time was denied. A rep even had me cancel the insurance stating that that was the reason we kept getting denied, so I did. A gain we were denied, this time for not doing enough trouble shooting. We had done everything that was asked of us and still my son could not use the phone. It is going on 2 months my son has been without his blackberry curve. The boost store dealer felt so sorry for us he let my son use a loaner phone until our issue was resolved, and that was a month ago. This is not fair I do not have money to go out and purchase another phone. Boost/blackberry should honor their products. Now I am out of $279 with a phone my son cannot use. The company is a scam and lier, and uses trickery to avoid doing what is right. Boost/blackberry do the right thing and replace my sons phone. [protected], security code available at request of the company during resolution of issue.

Yolanda gigger/kenneth carson (Son)

I recently puchased a blackberry 8330. Since I have had the phone I have had 2 major issues with it. First is that it will not take a charge I have to turn it off take the battery out put it back in and turn it back on. I should not have to do that with it especially only having it for 4 months. The second problem is that the sroll ball gets stuck I have to mess with it for 30 to 45 minutes before it gets unstuck. I just want to exchange my phone no upgrade or anthing. I have got the run around finally I was told to go to boost mobile.com. I decided to put in a written complaint because something needs to be done. I did not pay 300 dollars for this ### to happen. If someone from boost can please contact me my name is david graves and my number is [protected]. My email address is [protected]@yahoo.com. Thank you

I had their service for three weeks now and cannot begin to say how horibble and awful their customer service is. They would get an f-! First, they hang up on you so many times that I have to keep calling back to back. Their customer service agents do not speak english very well and sometimes don't understand you. They speak with heavy latino accents. (Keep in mind as said so on online, they are trying to sell their products to latino population now, mostly). Their automated system (Avr) tells you your account balance when you never ask for it. It takes you forever to even get to a customer service agent, before you gotta press a million prompts. I called to have my mobile number changed (Ptn) and they said that they now charge a $5 fee in order to do so. This company is so cheap and broke they have nothing else better to do then to charge people for a pathetic fee like that. They ride on nextel's iden network which is so old that you cannot even have a regular web service. I will transfer my number to a different carrier next month and please read this before even considering this service. I had so many different cell phone carriers in the past in this one if the worst by far! And their phones are not too cheap either. I bought the motorola i1 which runs on android os, and the web on it is so so slow like a dial up modem. It is very very sad and I paid $300+. I will be returning it back to the store so thats ok. Please don't feed them anymore money let them go broke and bankrupt. They don't care about you at all but rather them selfish selves. Their customer service gets paid for hanging up on people all day and being rude. I hope that the fcc does something soon about this company.

Boost Mobile charged my credit card for $50.75 and $10.50 for services I never authorized. They are trying to scam me $105.00 more. I spoke to Boost Mobile customer services there reply was some one I knew and gave permission used my card. They refused to cancel charges. I asked for telephone number and info. of the people using my card they refused to give me the info. Even these Boost Mobile thieves told me charges are made and good luck with my credit card company as I will never get my money back. Boost Mobile is a foreign owned criminal company.

Boost Mobile always provided me with less then great cell reception but I put up with it because of the price. Delayed tex, holding your arm out with the phone like an antenna to send tex and waiting forever for pics to come through but at least my calls did. Well, I moved to another location in the same city and now my calls dont go through and more then half go directly to voicemail. I am starting a business from home and when I call my customers the line drops on them it is so embarassing. Well, id had been communicating with boost and they them selves told me I dont get service in my area and suggested I transport the number. For my business sake I transported my number to another service even though they said they couldnt because boost was a prepaid phone. It went through and now BOOST will not refund my 50 dollars that i paid for one more month. I told them why I was cancelling and transported my number and they just refused to give me my REFUND saying I forfeited the money when I transported my number to another provider. UNETHICAL, when they themselves said to do so because I dont get service where I now live. 50 bucks sure add up thats crooked I wonder how much money they are getting out of people who cancel and still have money on there account. THE CEO SHOULD BE ASHAMED THAT IS BAD BUSINESS PRACTICE.

So I call Boost and speak to them about the blackberry phone they have, when my 110$ I have no got damaged when it fell in water.
So After speaking to a sales rep, he informed me that the black berry was a great phone it works in our area and he highly recommended it!
So I purchased the cell phone before 4 pm.. Paid for the over night shipping because I care for my mother and am a Single mom myself, It was super important I get a new phone and QUICK! The phone didnt come the next day it took 2 days.
Still none the less I was excited to get my new blackberry! I turn the phone on and called boost to get the information transferred. (this was at 3pm) So after an hour the non english speaking person on the other end of the phone says, BTW this phone does not have coverage for your area, it wont work in your area. You need to move to jacksonville. Which is like 3 hours away! UHM ARE YOU JOKING?
He says no it doesnt work. Im like ok what now? he proceeds to tell me I have to pay to return the phone, and then they will give me a refund.
Im like by the time I actually get the refund and order a new phone because all my extra spending cash is now gone thanks to this little endeavor it will be like 2 weeks from now? And why should I have to pay to return this thing, your the ones who lied? and sold me a phone that you knew didnt work?
He sends me to his supervisor, who proceeds to tell me that maybe if I GOT A REAL JOB I COULD AFFORD ANOTHER $150 phone?!?!?!?! I freakin lost it. I cant believe someone who knows nothing about customer service would even say something like that.. I work a 40+ hour week, am a single mom, take care of a household, 4 pets, and a Disabled Mother who had a stroke 5 months ago, and I need a REAL JOB? are you insane?

He then proceeded to hang up on me when I called him a pompus ### who needed a good ### whooping. Telling me that I WAS BEING RUDE! ARE YOU NUTS? SERIOUSLY?!?!
So then after all this, I speak to about 15 more reps, everytime I called I would get you are being transferred then a woman recorded voice came on that said THIS NUMBER IS NO LONGER A WORKING NUMBER and gave me sprints number. When I called Sprint they were baffled by this, but non the less tried to help, but couldnt!
THen after finally getting through to boost again and bbeing hung up on because of their inability to transfer or place you on hold properly! I was told that under no circumstances were they going to pay for the return shipping or even let me swap phones by sending me one that works with a return label in the box..
THEN they proceed to tell me that they wont close my account and refund me the money that is in there. THeir excuse is they are a prepaid company.. UHM YEAH, so is Dish and Directv and if I close my account with them they send me what money I PAID UPFRONT! And considering it holds money in your account, I want a refund.. If I walked into a grocery store told the cashier to keep my change, and 3 days later came in took a candy bar and walked out, do you think the police who arrest me would say well you prepaid so its okay? No they would lock my butt up!
Dont ever use this company! They are liars, conartists, rude, and completely ### of the earth!
They took advantage of a caregiver, with bills to pay, and a child to care for, to line their own pockets!
I hope they rot in hell! and all my friends I referred, there are about 20 of them, are going to be getting rid of their service as well.. So Boost can kiss my grits, Ill go get a contract phone. SCREW THIS!

I was one the phone with boost mobile agents for over (3 hours) during that time I was transfered several times and in the end they killed my sim card. I wanted to cancel my number and receive my credits in a check, but I was told that they will give me a 50 dollar credit if I dont cancel. They knew it was there fault for giving me so many wrong numbers trying to unlock my sim puk or some type code, , , well its been 1 week and my claim has been denied and I will not get a refund for what they have done. So they killed my sim card, made me stay on the phone line for 3 hours, and I lost many contact numbers, , but they will not do anything about it. I am going to contact bbb and if needed file a civil suit against them. So be where if you call and try to get tech. Help, , , you may lose your sim card and numbers