Complaint Rating:

Company information:
BLOOMEX
British Columbia
Canada

BLOOMEX DOES NOT CARE!
DON'T BUY BLOOMEX FLOWERS!
We received an order from friends as a congratulation, but the delivery person didn't knock or ring the bell. THey left the flowers in the direct sun where (we can only assume) they burnt and wilted. My wife and her mother were at the house at the time and we can't believe that the person didn't knock or ring the bell.
Then it gets worse.
When we call to get some resolution 1) we're put off onto an answering maching (they will only answer your call if you're ordering some flowers) we're told to e-mail a photo of the damage to wecare@bloomex.ca.
Fine - we do it and read the policy that says that they'll get back to us in 24 hours or less.
It's a week later, and we still haven't heard back from them.
Our order number is: 00834460 - so you know we're not "rival florists" trying to smear the reputation of Bloomex.
I'm hoping their complaints department, newly headed by Michelle Robitaille (mentioned on ellenroseman.com), will get back to us - but we'll see.
We are very disappointed.