Complaint Rating:

Company information:
NetZero
United States

NetZero is BS. First of all, when i was 1st acquiring about the services, I asked the rep if needed a landline and i told her her i didn't have one but she said i could use the modem in my computer. Myself, not that computer savvy, So I'm like OK. OK I get the software and discover i do need the landline. So i didn't use the software after that. I assumed i wouldn't be charged because i didn't "Use" it...wrong! Netzero charges on availability not usage. Not explained to me by the rep. I decided to check the card that I had used for this, but not for this reason of this charge, just checking because i haven't in awhile. So, I saw this charge from the 8th of this month. I Googled the description UOL*NETZERO and saw multiple complaint links and the number, so i immediately called. They started talking about that availability charging jazz, and said that will cancel the account and billing. Then asked me why I'm just calling and that i should have canceled prior to the billing. I'm like what, then i went off...First of all if i was using the service i would have known my billing date. They charged me 50.70 3months of service. She goes on to say the funds wasn't available, I said yes and the wasn't available because i wasn't using the service and had I'd been using the service the funds would have been made available. She went to say they'll refund one month's service, because there considering my case, BS NetZero.

Mad as hell in Englewood, Co