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BH Cosmetics



Complaint Rating:  54 % with 84 votes
54% 84
Contact information:
BH Cosmetics
4821 Lankershim Blvd. Ste. F-162
North Hollywood, California
United States
Phone: 18885454744
They are a scam for the person that pays and never receives their product, so please don't add an insult to me by saying they aren't .You are fortunate that's all and since they have countless complaints filed against them(mine included) with the government entity that regulates internet trade, I suspect they are more compliant as internet fraud is a very serious offense-punishable by prison time.

Complaint comments Comments (14) Complaint country United States Complaint category Cosmetics


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 8th of Jan, 2010 by    0 Votes
This company appears to be in the practice of taking money from consumers, writing phony glowing reviews, giving bogus tracking, not responding to calls/e-mails and definitely not delivering their product.My daughter placed an order via the internet with them after reading how great their site was on their site(she's 14), she was given a fake tracking number and when I did get some woman on the phone, she told me the item was sold out and a refund would be issued...None of that occurred and now there is silence at their end, so I'm taking this to the net!!!Definitely one pissed off consumer!!!
 7th of Feb, 2010 by    0 Votes
i ordered BHcosmetics.they tooked my money out right away on 02/6/2010 they gave me a fake tracking number, i tried calling got no response, i also tried emailing no responce, these people are just taking people money, so i called my bank and now they are under investagation, so with that being said i am letting my pain be so one elses joy, don't order from them its not lagit, sarah baker
 27th of Apr, 2011 by    +3 Votes
Ok I placed an ordered at bhcosmetics.com and I got my itmes like in 3 days cuz I ordered by 3pm so I got it I love the makeup that i got from them so i dnt kno why ya are saying bh cosmetics if a fake, scam i dnt see how
 10th of Jun, 2011 by    +3 Votes
I ordered from them 2 days ago and just received my palettes and I love them they came in pristine condition and everything. Sounds like you just had a bad experience.
 21st of Jun, 2011 by    +1 Votes
I am not sure. They promise prompt shipping, but I placed my order on Friday and it is Tuesday and it has not been shipped. I have never dealt with something like this and I hope this not a sign of the quality of product to come.
 25th of Jun, 2011 by    +1 Votes
OMG, my package arrived! The colors are little smaller than they appear online, BUT they are great and pigmented! I am so happy that my package arrived in time. GO BH!!!
 10th of Sep, 2011 by    -2 Votes
BH is the biggest rip off of all time, they take your money and dont deliver the goods.
 16th of May, 2012 by    0 Votes
Hey EVERYONE:) is is my Review on BH Cosmetics of the after use when i purchase the ITEm You should see it a SURPRISE!!!
 5th of Jul, 2013 by    +2 Votes
You all are TRIPPING BH COSMETICS isn't a scam. . .I ordered 5 times & received all my packages in time thabk you very much!!
 18th of Sep, 2013 by    +1 Votes
I can assure you that we are not a scam. I truly apologize for you experience. On behalf of the company I would like to address your issue in a more personal manner. Could you please reach out to me at support@bhcosmetics.com and add "complaintsboard complaint BH scam" in the subject line so that I may know it's you.

I look forward to hearing from you.


BH Cosmetics Management
 9th of Dec, 2013 by    0 Votes
in fairness to BH company...maybe its not the company fault if the said product does not arrived or they give the fake tracking number
maybe there is some employee who work inside the company who do such scam thing, accepting payment from customer online directly to their account without putting their orders and giving their fake tracking numbers without the knowledge of the management of the BH company or another reason maybe their is a fake site and i think some company also experience this kind of problem and to the Bh management you should be aware of this...you know the fact that we lived in modern technology and of course your system can be hacked...
My Fiancee order some of BH cosmetics as a gift for me this x-mass and one of them is Judyslife eyebrow pallete because he knows l'm a big fan of Judy...I just hope he does not place order on a wrong one ...or else no make up on my wedding day..LOL
so in any complaint there is always a solution...and I know Bh management will do anything to please their loyal customer...so in the end everybody HapppY... :)
 23rd of Dec, 2015 by    0 Votes
I've made three orders with BH, perhaps 4 not sure. I received everything. The shipping is very long to Canada, I placed two order on 5 and 7 December and received them on 21 and 23 December respectively. The tracking numbers are strange, they don't actually track anything, perhaps that's the whole reason some people see this as a scam and perhaps since they appear to use regular mail to ship, your items were lost in the mail. But I can assure any potential new customer after having made 3 or 4 orders now I have never had any issues aside from long shipping (which a lot of small companies suffer from, and especially to Canada from US). The products themselves are quality, I don't care for the actual makeup being spoiled by high end brands but for a teenager as a gift, you could really get them a big starter kit for a very decent price especially during sales, and it's decent quality. The brushes however are the bomb, soft, still holding up top shape after a year I have had them (I have the polka dot brush set) and great to work with. The two orders I recently made were for more brushes; again the "sculpt and blend" set seems to be fantastic quality. Their matte pressed powder is super silky and beautiful although I haven't worn it yet. I've never had to contact their customer service so I can't comment on that. My take is: NOT a scam!
 23rd of Dec, 2015 by    0 Votes
**Stay away from BH Comestics!!! Long story short, they sent me a damaged package. I emailed them, they agreed to replace the damaged items. (The 10 piece sculpt and blend brush set and the HD brow pencil).. All the other items were fine. That was a month ago! I waited 2 weeks and no package came! I tracked the package and UPS can't seem to pick up on it. I emailed them back and they claimed the package was either lost or stolen and that they will send another one out. They then sent me an email with a new tracking number and claimed it's on its way to me. Shortly after that email, they sent another email claiming the brush set are out of stock. So instead, they're just going to refund me $5!!! I also paid more than $5 for those brushes. I jumped on their website immediately and the brush set is not out of stock!!! I was able to throw it into cart!!! What a disappointment! They lied to me!! I also believe they never sent the 2nd package, but claimed it was lost or stolen when I asked about it! Never doing business with them again!!! I emailed them back about the brushes that were, "Out of stock".. and told them they can keep their $5!!! Cheap products, but cheaper customer service!
 18th of Feb, 2016 by    0 Votes
I ordered from BH cosmetics back in December, and they were very prompt with shipping time. The product was just like described, and I'm really happy with it. It's really not a scam, don't know what these people are thinking...
(Ignore the pipe x)

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