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be2.ie And be2. other domains Complaints - Fraudulent activity

Review all be2.ie And be2. other domains complaints

be2.ie And be2. other domains

Posted: 2008-09-26 by Colin  [send email]
Fraudulent activity
Complaint Rating:  100 % with 15 votes
Company information:
be2.ie
Luxembourg
be2.ie

They Claim you can join free but take credit card details when you cancel within free trial period they dont send proper code & Continue to steal money from card at six monthly intervals ( they Stole €174 on 24th Febuary which I never missed Until I checked recently, Then they stole another €174 on 27 August

When I Complained to them they send me email

Dear be2-user,

Thank you for your message,

We are sorry to tell you again, that a refund is not possible.

Sincerely,

Peter Green
be2 customer service
____________________

email: customerservice@be2.ie
http://www.be2.ie

be2 - the greatest con of your life


PS: Please include the entire correspondence with our customer service whenever you reply. This enables us to understand your concern and respond to your request specifically. Usually a click on the answer-button automatically includes previous correspondence in your email.

be2 GmbH
2 Kofferschmattsgaessel
L-6755 GREVENMACHER

Registered In Luxembourg, under B 123206 European VAT ID: LU 21536271



Sent: Mon, 22.September 2008 11:25:30
To: ( customerservice-ie@be2.com)
Subject: Re: Delete my profile : Over payment - Service ID [715266002]

>> ----- Original Message -----
>> From: "Customer Service - be2" <customerservice-ie@be2.com>
>>>> Sent: Saturday, September 20, 2008 4:04 PM
>> Subject: Re: Delete my profile : Over payment - Service ID [715266002]
>>
>>
>> Dear be2-user,
>>
>> We have received your revocation.
>>
>> We are sorry but we can not make a refund, because you have already been in
>> touch with your partner recommendations.
>>
>> We regret that a refund is not possible.
>>
>> Sincerely,
>>
>> Peter Green
>> be2 customer service
>> ____________________
>>
>> email: customerservice@be2.ie
>> http://www.be2.ie
>>
>> be2 - Find the love of your life
>>
>>
>> PS: Please include the entire correspondence with our customer service
>> whenever you reply. This enables us to understand your concern and respond
>> to your request specifically. Usually a click on the answer-button
>> automatically includes previous correspondence in your email.
>>
>> be2 GmbH
>> 2 Kofferschmattsgaessel
>> L-6755 GREVENMACHER
>>
>> Registered In Luxembourg, under B 123206
>> European VAT ID: LU 21536271
>>
>>
>
Sometimes it is Peter Alexander So maybe same person
Since they Can steal From A card why cant they put the money back

Is this a scam or rip off

Any way I have made a complaint to the Gardái ( Irish Police )
Comments Luxembourg Scam & Fake Checks
Share with others:   Digg it!  Del.ici.ous  Furl  Yahoo My Web
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Comments

Sort by: Date | Rating
 419 days ago by Ben  [send email] 0 Votes
I agree, I had the same problem.

This site is a scam scam scam.

There is no link on the site to cancell your membership.

Peter Bell
Peter Alexander

They keep changing the name, Check out the directors details on google..
 415 days ago by Anna  [send email] 0 Votes
What did you do about it? I too am trying to cancel and there is no link. I have written 5 times and they keep sending the same automated email saying how to cancel.. and the information is incorrect.
 406 days ago by Janet Hawkins  [send email] 0 Votes
I totally agree with any complaints made here about this company. I simpy forgot to cancel the payment of £119.94 taken on 05.09.08 but I went online early on 06.09.08 and discovered the amount had been taken. I emailed the company straightaway and wrote to the company 0n 07.09.08 and 29.09.08 and have received no reply. I also agree that it is impossible to cancel online, I just went round and round in the system without success. We all know the desperate state of the economy in England and other countries. I find this company despicable. A lot of the people using this website simply cannot afford to lose this money, I certainly cant. I will now try to find a newspaper to write to in the town? of Greven Macher to expose them.
 402 days ago by Steve Grant  [send email] 0 Votes
STAY AWAY from be2.com its a total rip off... trust me.. almost all of the are bogus replies to get you to sign up.. and its like a roach infestion.. you can never get rid of it.. Hopefully enough people will stop and they will clean up their act.. Am not sure eharmony or chemistry is much better.. the tests are totally random...
 397 days ago by Teresa Williamson  [send email] 0 Votes
I totally agree with Ben above, I had the exact same problem as he did and I did pay £5 free trial and I sent them a very nice e-mail telling them I no longer needed to continue with the dating agency and I got an e-mail back from them thanking me for using the service and I thought that was the end of it until I noticed on my statement £119.94 had been taken off my account, my credit card is putting this forward to dispute and I have cancelled this card just in case. Again I am getting silly emails asking me to cancel by fax or e-mail, but I have already cancelled and they obviously have received this...help this is a total money making scam !
 395 days ago by Tilahun Belayneh  [send email] 0 Votes
just, I have no any comment.
 378 days ago by Melanie  [send email] 0 Votes
I wish I had checked on this before I entered my membership, I have been trying to cancel my membership for 2 weeks now they keep on saying that I can do this on line it is impossible they have also said I can fax the cancellation by fax their fax does not work. I can not afford to lose this money so I am going to cancel my card so they can not take the money.

Surely this is fraud beyond belief why isnt anything being done about this
 375 days ago by Mads Christoffersen  [send email] 0 Votes
The same thing happened to me.
Its a complete scam.
 369 days ago by Steve Patrick  [send email] 0 Votes
I'm having the same problems and I haven't even reached the renewal date yet. I'm going to have MC put a hold on the renewal payment and warn them about the scam. I'll let you know if it works...
 368 days ago by Steve  [send email] 0 Votes
Update: be2.ca has now blocked my account:

***

Your profile has been blocked due to probable scamm issues. Please feel free to contact us again if you have anymore questions.

Sincerely,

Peter Bell
be2 customer service

***

The membership is not cancelled though! I then again sent my cancellation fax to the number on the website only to find that my fax number is now being blocked as well! Off to the UPS store where they were able to fax directly, without problems. The entire set of printed emails, faxes and confirmations were then scanned into a PDF and sent back to Peter Bell (or Green or Alexander or Graham depending on the day). We're almost at the 14 day deadline so it'll be interesting to see what tactics they use next.
 368 days ago by Steve  [send email] 0 Votes
Last update: they accused me of using the account inappropriately and closed it down:
***
Thank you for your inquiry.

You have used our services for commercial purposes. This is a breach of our
general terms and conditions agreement. We have therefore blocked your profile
to prevent you from any further abuse of our services.

VII. Obligations of Clients

(2) Each Client furthermore undertakes to not misuse be2, in particular
[...]
b) to not use be2 to threaten, harass, or violate the rights of another (including right of personality), or to promise or demand money or monetary values;
[...]
e) to not send messages to Clients for any other purpose than personal communication, in particular to not advertise nor offer any goods or services;

(3) Any possible consequences in terms of civil or criminal law to each Client notwithstanding, non-compliance with any of the above obligations of conduct shall entitle be2 to terminate the contract without notice, and to immediately block access to the be2 application and database under item III.
[...]

Furthermore, according to number (3), we have cancelled your profile, effective immediately. Your premium membership has definitely been cancelled. We can confirm that there will be no further rebillings or extensions. The expiration date is December 5, 2008, but because you are blocked, there is nothing else you can do. I have therefore also deleted your account and turned off all email notifications and newsletters from us, as you requested.

Thank you for your understanding and cooperation. Best wishes for the future.

Sincerely,

Peter Bell
be2 customer service
***
Pretty interesting since I haven't logged on in months and last I checked, I was just a guy checking out life after a divorce (commercial purposes???). Obviously they needed a way out and when I actually had proof of my numerous attempts to cancel and advised one of the credit card companies about the possibility of fraudulent charges it all went away (hopefully).

They do back a few of the fantastic claims they make but after my experience and those of others, I'd advise people to stay well away. Best of luck!
 352 days ago by Karateshawn  [send email] 0 Votes
I have a complaint I told be2 to quit emailing and I cancelled my membership but they still keep emailing me how do I get them off my back
 275 days ago by   Maria 0 Votes
I have had positive experiences of be2!
I found my current fiance through the site and could cancel the service later on without a problem. That I had to send a fax in order to cancel was not really a big deal to me and I think pricing has been fair considering the level of quality and service I've been getting there. Finding the love of my life doesn't really measure up in money for me, I really think it's been worth every penny.

That such a service isn't given for free is obvious, and I never thought anything else. Anyone who thinks that such a qualitative service can come for free must be mistaken.
 239 days ago by   Antony Ladd 0 Votes
be2 are defininetely running an illegal practice in the UK. BE2 are listed in Luxembourg, BE2 have no office in the UK. Once you subscribe it is impossible to see how to leave. I find it outrageous that BE2 recommend in the small print that you must fax Luxembourg to cancel. Meanwhile BE2 keep taking my money. This is pure fraud and a scandal that offshore companies can be allowed to steal money from British and Irish citizens. In addition the BE2 service is a con. The site is ineffective and I suspect a lot of the people who contacted me from Ghana are nothing but scammers. I have written to the office of fairtrading and I recommend that if you have also been ripped of by BE2 that you do the same. Don't let them get you down lets get BE2 closed down.
 216 days ago by   Darren 0 Votes
I TOTALLY agree that the website be2.sg is a scam. I'm now having difficulty to cancel my membership. The online cancellation is definitely non-existent. Furthermore, they keep rejecting my request to cancel the membership via email. I think the only way to stop the payment is to cancel my credit card.

============================================
We regret that you no longer want to use our service. We are sorry to hear you are having difficulties with our online-cancellation!

If you want to cancel your Premium Membership, you can also send us a fax. The automatic charge to your credit card or account will then be stopped. Please send the fax to +61 282 144 869.

Your fax should contain the following information:

- full name
- address
- email-address
- username
- date of purchase of Premium Membership
- total sum
- reason for cancellation

IMPORTANT! Please sign your cancellation personally!

We will process your fax within 48 hours.

Please ensure that you cancel your Premium Membership 14 days before the next automatic extension of your contract. You will find the date of the next extension in your profile under “Settings“ / “Premium Membership“ / “View/Change”.

You will find further information on our homepage in the FAQs.

We suggest you print out a confirmation report once the fax has been sent and retain it for your files.

Sincerely,

Peter Green
be2 customer service
 215 days ago by   Loni 0 Votes
I seem to be the latest person to have been conned by them!! I feel like a fool but also think they must be taught a lesson.
 195 days ago by   Asa 0 Votes
I to found this site failed in this area amongst others. There was no way I was going to use a fax machine for a service I had subscribed to on-line. I two contacted be2 re the cancelling and was first told to use the link, which doesn’t exist. I contacted them again by email and asked them to accept this message as cancellation; their reply was to fax back my instruction.
So because I used a debit card to make this purchase, the first thing I did was to was to report my card missing, which mean having a new number so apart from the initial 5 pounds I paid, any further payments to be2 wouldn’t happen. I then contacted be2 explaining I didn’t have access to a fax machine and asked them to forward this new massage of cancellation to the office where their fax machine is, i provided all the details they asked for including addition details like ‘invoice number’ and ‘acquisition date’, but I didn’t provide a signature at first. But be2 replied saying they would make an exception but I need to post a letter as I had not provided a signature, they provided me with an address ‘be2 GmbH, customer service 2 Kofferschmattsgaess L-6755 GREVENMACHER’. I ended up just scanning a signature and pasting it to a word document that I had written with all the details they required and e-mailed it back to be2.
The reason I did all this after I had reported my card missing to my bank was just in case be2 try to hit me with a CCJ I would be able to prove with evidence to the authorities I did everything possibly reasonable as a consumer to ‘get out’ by informing be2. The last massage I received from be2 said ‘Thank you for your cancellation request. We can confirm that your membership will expire...’

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