Truist Bank (formerly BB&T Bank) reviews and complaints 1
View all 981 complaintsTruist Bank (formerly BB&T Bank) - stealing
We joined bb&t "bad bankers & thieves" a few months ago.We chose to sign up for their overdraft protection as a precautionary measure. After getting hit with overdraft charges of 71.00 ea. we decided to stop the overdraft protection "opted out" and were told that this will eliminate ANY overdraft charges. This was a month ago. We received notice today of an overdraft charge for 36.00. I called to find out why and was told that the ONLINE banking program had tried to transfer money to our savings, while there was no money in our checking and since there was no money in our checking we got hit with the charge. THIS TO ME SOUNDS LIKE PLANNED THEFT. I talked with the manager who very rude and not helpful AT ALL.She said it was their way of doing business and we would not get the money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I reported bbt to consumer advocacy because they returned a check when there was money in the account. They returned the $36 dollar over draft fee to me. Since then whenever I have been low on funds they have overdrawn me in fees. Ie: I had two credit card charges equalling $15 and some change, had $20 in my account when they were done charging the fees I was a - $68. In the last month they have stolen over $500 in bogus charges. Last night they returned a check in the amount of $347 claiming insufficient funds, yet according to the balance I have $659.41 in my account with there being $26.73 in pending transactions. Why did they return this? Because they are vindictive sob's and count on people just accepting this from their bank, because if you don't they will threaten you by telling you they will turn you into cheque system. This bank needs to be stopped now! If anyone knows a good consumer advocacy attorney I would appreciate hearing from you. I run a small business and can't afford to have my money stolen from an organization who is "entrusted" to protect it. They seem to have forgotten the money in their bank is not their money, it is ours. They seem to be taking a page from the government who also seem to have forgotten this is the land of the free and they work for us, not the other way around! Especially the office of presidency is nothing more than a temp job. Dictators (ie: Obama) will not be tolerated any more than banks stealing from the people who bank with them!