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Bath Fitter Complaints - Beware

Review all Bath Fitter complaints

Bath Fitter

Posted: 2008-09-01 by Baird [send email]
Beware
Complaint Rating:  0 % with 0 votes
Company information:
Bath Fitter
United States
bathfitter.com

Bath Fitter in south Florida practices plumbing work without a licensed plumber or obviously permits. This is a no and I can attest that the result is predictable.

I witnessed an installation in Miami were electrical wires were dangling right behind the shower head pipe. There was no safety relay switch installed at the nearby outlet to protect bathers.

This is something that would have been prevented if a licensed plumber would have been employed. The professional would have known to have an electrician properly ground and strap the conduit. The local franchisee of Bath Fitter, who owns several other franchises, didn't research the local building and zoning requirements when he opened this franchise.

The management at the franchise instructs installers to hide company vans as much as possible so that the local authorities don't catch them working and stop their projects. They finally were caught in a small township here and had the jobs stopped and got fined. An agreement they have with a local wholesale club also requires them to be a licensed plumber. They are now scrambling to get a plumber to sign on.

The problem is that the owner of the franchise just wants the plumber to use his licensing to get permits but not to actually do any work. He wants to continue to use his installers to do the plumbing work. Well this will obviously not fix the problem.

Consumers be ware!
Comments United States Plumbing Services
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Comments

71 days ago by Lat [send email]
Horrible work was done by Bath Fitters on my parents home.

My mom contracted Bath Fitter to install a tub and wall liner in their main bathroom for $3500. This is a high price for this amount of work.

A Bath Fitter employee measured the area with a laser. The employee measuring assured my dad that the liner would "fit like a glove".

When it came time to install, a number of weeks later, the installer (who told my dad that he had been working for the company for 4 weeks) took the existing lino off the wall and some of the plywood that was behind, replaced the faucet/shower controls and put drywall up, without the existing shims that had been installed behind the original plywood. This caused the drywall to be recessed in relation to the surrounding wall.

In order to bring it back flush with the surrounding wall, he used 5/8" thick strips of soft putty spaced about 8" apart on top of the drywall, which was supposed to support the flexible plastic liner. There is no way soft putty will properly support the thin, flexible wall liner.

Then, he said there was a problem with the tub, and needed to call his supervisor. The supervisor came on site and told my dad that the tub needed to come out 1/2" in order for them to install the liner. Maybe they would have caught that when they measured?!?

According to the supervisor, this would require removal and replacement of the tub with a new one, for an extra 700-1000 dollars.

He also said that the existing wall was too flexible. He said it was 1/4" plywood. My Dad said it was actually 3/8" plywood. After hearing that, the supervisor didn't say anything.

He then said they would have to reschedule the work since the job scope had changed. He said he would call back at 8:30 the next morning. That was over a week ago.

He also told my dad that he had two options, either pay them the extra money to finish the job, or cancel the work and they would leave the job as is. They are trying to pressure my parents into forking out more money for nothing.

Edmonton, Alberta, Canada
66 days ago by Lat [send email]
Bath Fitter standing behind their product.

I am very happy to report that Bath Fitter is standing behind their product.

My parents and I met with Dale, who did a fabulous job of making time for us and listening to our serious concerns. He acknowledged that errors were made and that they will provide my parents with a new tub and install the wall liners at the initial price my parents agreed to. Dale was very professional and understanding about the situation my senior-aged parents were in.

The products should be installed within a couple of weeks, and I will update my report based on the outcome of the actual installation, but based on my experience with Dale, I am far more optimistic about a positive outcome.

Thanks Dale!

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