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Bajaj Auto Complaints - Poor after sale service

Review all Bajaj Auto complaints

Bajaj Auto

Posted: 2008-09-12 by Sarwar [send email]
Poor after sale service
Complaint Rating:  100 % with 2 votes
Company information:
Bajaj Auto
India
www.baggalinkbajaj.com

I purchased XCD 125 motorcycle from Bagga Links Budh Vihar Rohini Delhi showroom some six months ago. And since then I have literally riding on misery... Visiting their service center at Rithala Rohini scares shit out of me. The bad people they have there. They don't respect the customers forget about the services for which you ought to pay them.

Today Sep 12, 2008, they crossed the limit. I was returned my bike unwashed and as a bonus a couple of scratches on its body. And believe me I had to pay Rs. 475 to release the bike from their clutches. I wished to shout, cry. But there was nobody to listen. I went to see a manager. And look what he tells me. "Go and talk to the advisor. What is manager supposed to do about it."

Feeling frustrated, I caught hold of the advisor and he says how can you prove you had not scratched you bike before getting it here. I wished to throw my bike on their face and run away. But these shameless guys would have robbed me of my two wheeler. I had to calm down. Wrote a complaint. But am little hopeful these buggers at Bagga Link would even get to read it.

And tell you honestly, this was the second time I was maltreated their. Earlier, they charged me for some Teflon coating of the bike. The coating paled my red bike down. What to say? Nobody is listening...
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Comments

72 days ago by Ishmael [send email]
I share Mr Sarwar's predicament. Even I have faced a similar attitude from their service station at Rithala... Somebody needs to give them a good beating to realise them of their after sales service...
72 days ago by Fakhra [send email]
Hundred percent true... I wish top brass of Bagga Links listens to us...
47 days ago by Rohit Das [send email]
Sir,

On 30th of september i took my bike for servicing, where i asked them to check my digital meter.As the display was unsatisfactory and the fuel indicator was showing absurd readings.

A few days after all of swithes (both right & left )were functionless.hence i was on a bike on which there was no light, horn, indicator & self start etc.So i took my bike to the service centre (balasore, orissa)where they said tht my Control unit is functionless(without even checking the meters or with any instruments) and it will be replaced & the tax on those spare parts will be chargeable to me.

But those spares are not present near them n according to them it willl arrive on 13th, so my bike can only be repaired on 14th i.e after puja holidays.

but yesterday i took my bike to the service centre asked them to do something temporary, so one mechanic turned up & pulled out 1set of wires n fitted it to the other.after which my right side swithes are functioning i.e light n self start.


So think they are knowing not mending my bike n want me to replace those parts which may or maynot be damaged bcoz by doing so it will be there profit.
i think i cant trust any of the service centre guys any more.
but what can i do, bcoz if repair my bike outside my warranty will be void & if i repair it in service centre i may have to pay the tax for the replacement of the spare which maynot be damaged.

so lastly i think i am in a complete trouble as i cant do anything and i hav to ride a bike without horn, light n indicator for atleast 7 more days.
one more thing wht sort of a service centre it is where spare parts are not avialable.


i hope tht u would contact me on my mobile as soon as possible regarding my problem.plz.

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