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Auto Parts Warehouse Complaints - Short shipped

Review all Auto Parts Warehouse complaints

Auto Parts Warehouse

Posted: 2007-06-26 by Tom Hodge [send email]
Short shipped
Complaint Rating:  0 % with 0 votes
I ordered 3 cabin filters for a Lincoln LS, I was charged for 3 but APW only shipped 1. I have called numerous time just to get the run around. Mark at APW says just wait you'll get the other 2. I have waited for a month and nothing, then I looked at the complaints boards and wow, they do this a lot.

They use other names as well such Parts Bin , OEM Auto Parts, US AutoParts. APW was purchased by US Auto Parts in 2006. These guys need to be stopped. I am calling my credit card company to put a hold on payment.
Comments United States Cars, Parts & Vehicles
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Comments

302 days ago by Francel Diza [send email]
I'm sorry but I have differ from your complaint. I have been a long-time online shopper and experienced the worst and the best online merchants. But with APW, I never had such inconvenient time with them. They always deliver right on time and credits my card with the exact amount that I should be paying for.
175 days ago by Ali Sozen [send email]
I had the same experience. I ordered 2 brake discs and they only shipped 1. I understand we are human and do make mistakes. Unfortunatally no body in that company is doing anything to correct that mistake. I dont even want to call that customer service, people are over there sitting just to give missirable time. I already in a prosess of disputing the charge. Think twise and do not deal with these crooks and be carefull they operate under so many DBA's.
91 days ago by David Jacobsmeyer [send email]
Errors can happen but when placing an order with live order takers who claim to understand parts and supplying the VIN number The parts bin still shipped one wrong rotor and the wrong set of pads. Then when they promised to send a prepaid return shipping lable I ordered another set of pads which the order taker assured me were correct. They sent exact wrong set of pads again. Now they have my money for the rotor and two sets of pads. Multiple attempts to contact via email and phone have all resulted in being totally ignored. This firm under all of their names needs to be out of business.

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