ARP Renovation review: Poor conduct / business

Horrible customer service. The ARP representative (John Losasso-General Manager/Operator) did not show up at the agreed upon time, and then was blatantly rude and obnoxious to the insurance adjuster for no reason.

He showed completely inappropriate business behavior to the extent that we had to ask John to leave our property because he was being rude to the insurance adjuster, and was potentially ruining our chances at getting our claim processed for roof repairs. When we spoke to the owner (Andrew Polloc), he defended his employee without even hearing any part of the situation, and then proceeded to try to charge us for "representing" us to the adjuster. That's right, they charged us for representing them when WE had to ask THEM TO LEAVE. THEN, he tried to charge us a cancellation fee of $500! Just now he tried to charge us $1500!

The insurance adjuster said he knew before he even got out of the car that they would be repairing our roof, he never once was denying our claim, and in addition, he said that John was saying things which would have caused our claim to be denied. Luckily the adjuster was an upstanding man, or we would have been denied a claim based on the ignorance of the ARP representative.

Andrew Pollock, the owner, cursed us out on multiple occasions, lied about firing the employee mentioned above, lied about reviewing our claim, and threatened to sue us for services (even though we had to ask them to leave?)

DO NOT do business with ARP Renovation. If you do decide to try them out, record everything with your phone or video camera! Horrible customer service, horrible business practices.