I have an ongoing complaint with this Company and I am about at my wits end in trying to resolve it, my next step... Lawyer. Ok, I went in the store in Cincinnati Ohio and bought a Bedroom Set, this is in March of 2006, they told me they needed to order it and it would take up to 4 weeks, no problem, well 4 weeks later I called and they told me they are having problems with the manufacturer and they can't get that specific set anymore, well to find out, it wasn't the manufacturer at all, it was American Freight not paying their bills to them, (I was told by a Saleman), so I drove 40 minutes and was told to pick out another Set, my husband was livid might I add, and they were bending over backwards to try to calm him, we got not one phone call from them telling us the problem, I had to call, he wanted our money back and they said they couldn't do it because it was past 30 days... (if I would have known that I would have called sooner) I picked out another Set much more expensive and the Manager said for all the trouble I will eat the difference, (we had payed for the other set in full.) We said ok, it was a little bit better quality.
Problem solved, we got a deal... hardly... again, had to have it ordered but this time from a different manufacturer, and this Set was a popular item, he said they get Deliveries every week and he would take someone's else's order so we could get ours faster...? (Thought that was strange) he said the other order was one that was going into Lay-away and he would just order another for the other order, that made me feel better.
Well, 2 weeks later, no calls, I called again, what is the problem? "Oh, we have it here, I will have a Delivery person call to set you up with a Delivery Date." Ok, now I am getting somewhere... hardly... After several phone calls again, 2 weeks later a subcontracted Delivery company called me to get directions and it was coming in 2 days! Yes! finally the end of this nightmare, beginning of May 2006 I finally get my furniture, but wait, "Where is all my hardware?" The Delivery Company forgot it. I had to drive 40 minutes back to the store and pick it up myself.
Well, as if I didn't learn my lesson the first time, I went back, ordered another Nightstand and the Chest that was not included in my Set, I was moving to Florida from Kentucky, thought I better get it before I leave. Went into store, talked with the SAME Manager, told him I was leaving in 2 weeks and I would pick them up the day I leave on a Sunday while I have a moving truck. He said he has them in the store already and would put them on Hold, payed in full, no problems. This is February of 2007, (they now opened a store in Kentucky close to my house), called 3 days before we were to leave, it was there ready to be picked up. All ready to leave, packed up the truck and headed to American Freight to pick up my 2 items... they weren't there, said they needed to order... talk about making a scene... I yelled to the customers in the store..."Please go somewhere else and purchase furniture... you are making a BIG mistake!" Manager wasn't happy... well, CUSTOMER wasn't either! I threw a fit and told them I wanted my money back NOW! He said let's figure this out calmly, we will have to issue you a check from Corporate and that will take weeks, "Are you moving close to Tampa?" I am about 60 miles South I told him, he said "No problem" I will call the Tampa store, transfer them your money and tell the Manger there, order it, and have someone Delivery it and we will pay for it. After calming down I said "Fine".
Mindless to say, problems with the Tampa store also, it is now November of 2007... "I still don't have a Refund, or my Furniture." I am tired of all of this, called the Tampa store today and told them I was contacting a Lawyer and hung up. All of this for 1 Nightstand and 1 Dresser, told cost $400.oo. I hope they realize I am making them PAY for my Lawyer and interest on my money sitting in there bank account from January 2007 until November 2007, if not longer.
Please STAY AWAY FROM AMERICAN FREIGHT, please...
Thank You. Lori.