Complaint Rating:

Just a few months ago my mortgage loan was sold to America's Servicing Company. I have always mailed my payments out on time and never had a problem with the previous mortgage company EMC. Now every month i have to call ASC daily just to make sure my payment posted. It seems to take around 15-20 days for them to post a payment. When i do call to inquire they tell me that it goes to a posting center, well this does not help the consumer at all. They gave me two options pay online and get charged a fee of $10.00 or pay by phone and get charged $20.00. It is my belief that they are intentionally trying to make money off the consumer either by paying the fees above or posting payments to your account late and charging a late fee. As i researched the internet about this company it seems that there are many complaints and lawsuits pending against this company and their practices.