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2.6 10 Reviews

Allied Wallet Complaints Summary

4 Resolved
6 Unresolved
Our verdict: Dealing with Allied Wallet, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Allied Wallet balance amount, login suspension and transfer of money (payouts)

Dear Sir/ Madam,
I am Mudassar Ali Director of Practice Test Software OU Situated in Tallinn Estonia. I am E-Resident of Estonia and Living in UK London.
I have Merchant account with AlliedWallet.
From June 2019 I am sending emails regarding my company money, balance amount, Payout. But no one bother about it and many employees of AlliedWallet has blocked my official email address.
I am in a great tension. In the last payout Alliedwallet transferred the money into my company previous (closed) account with Holvi and I paid about 200 Euros to Holvi to get back that money whereas I requested the AlliedWallet to transfer the money in Trustcom Financial UAB company account, but they did not bother it and I did not covered my loss from AlliedWallet till today.
Now AlliedWallet has held my money which is more than 1000 US Dollars and they are not going to release my money. AlliedWallet has suspended my login account and I am unable to see any transaction and unable to see the balance amount. This company is making fraud with innocent customers like me. Please stop this company for making such frauds and pay me my whole amount and cover my loss.
Many thanks.

Note: AlliedWallet is providing gateway processing/ E commerce and Merchant account to the companies.

Regards,

Mudassar Ali
9A Simonds Road
E10 7BN
London

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12:43 am EST

Allied Wallet commissions not accessible

Client number is [protected]
I receive a card from Allied Wallet with no name on it.
My commission was on it and was able to access but could not withdraw as the card was suspended.
There are 8 of us in Australia that receive also the same card with commissions and was suspended.
I emailed them 5x and they said they are working on the problem.
The last time they said they would fix it before Christmas.
I never heard from them.
It is appalling and they might have taken our well earned money.
They need to be shut down or get charged.

Jeanne

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11:29 am EDT

Allied Wallet Payment gateway scam

We started processing with alliedwallet.com on 1st of May and our accounts manager is Trever W. Lakes and the Transaction Support gut was Moe Diab.
We had sales of $8200 in 18 days.
they were suppoed to pay for the settlement on 17th Of May.
But they didn't pay saying it wasn't enough for settlements.
Then we were said they would pay on 25th May.Nothing paid..This time they said no regular transactions were made.
but we already had $8200 to be paid and they said no regular transactions.
When I contacted Trevor, he said he had no clue(see image attached.)
Moe did not want to give the money or would not do refund.
Then once one month passed for every transaction they charged the customers again without our/customer's authentication, the *****Transactions were NOT Recurring payments****But they managed to charge the payment.

We were then terminated stating we would get the funds after 540 Days which doesnot make sense as their refund policy says 6 months once the account blocked!

If someone is looking for payment gateway ***Please dont use this gateway company****.
Good Luck

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Update by William Goen
Dec 07, 2016 2:46 am EST

Really Trevor?Did you say"2 pages worth of positive client reviews from real merchants small and large volume".
Thats not even true! Fake Company, Fake Reviews.A matter of fact, I don't believe your name is even real.
You never gave me my $3200 for eCommerce business sales(http://www.2dmedia.co.uk/).Stop BLUFFING AROUND and SHUT THE SCAM COMPANY DOWN!

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SteveUK100
, GB
May 13, 2019 2:40 am EDT

I processed with these guys in 2016.
I lasted about 2 weeks.
The first pay out was way under but I bit my lip and actually believed this company like a fool.

They decided to not pay out after this and didn’t even contact me. I had to constantly email Mo diab. Eventually I had to make third party complaints which forced Mo to reply to me. They decided to say they believed I was fraud related as it’s “something they heard”
I started well. I made 18k in my first 2 weeks and had 3 CBS which in start up business terms, is exceptional.
Eventually after months they had been put on the spot and found out, they were forced to release my payment.
I left allied wallet instantly. I can’t believe they are actually still active and not shut down. The bank they work with is either oblivious or needs investigating too.

I advise anyone, for the sake of their hard earned money, please go elsewhere. PayPal, paydoo, instabill. All reputable big GENUINE companies.

Don’t complain if you ignore all these threads and still choose to put your money in allied wallets account!

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Karl watson
, GB
Apr 16, 2019 8:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company is nothing more than bunch of thieves.
I turned over 5k in about 1 month.
Allied wallet paid me 2 times for a total of 2k.
Then then terminated my account and held my money. After 180 days they ignored my emails for months. Then eventually they sent me a offer saying my account balance was negative. They charged me over 1k in processing fees even after my account was terminated.
Ottom line is that they have stolen almost 3k form me.

Please don't get involved with this company as you will no doubt eventually lose your money.

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Md334
, US
Apr 15, 2019 1:48 pm EDT

Trevor Lake is unprofessional and a cheat. Allied wallet screwed me over for $1500 and they terminated my account after I tried for a year to get my money back. To this day they still have my money and ignoring all my emails.

Trevor Lakes
Trevor Lakes
Los Angeles, US
Jun 27, 2017 3:58 pm EDT

(William Geon) why don't you use your real company name and real name if you are being authentic?

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V.P Singh
, US
Aug 29, 2017 4:53 pm EDT

Hello everyone I don't know why you people give false rating or negative comment about any company. Trevor Lakes is not a scammer I have wen working with allied walled and I have receive my payments on time always yes Trevor doesn't reply on Skype very often but he does reply my name is V.P Singh and I will recommend allied wallet to everyone now and later in future too.
Stop false information to innocent people

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Nicole Mills
, US
Feb 22, 2017 12:56 am EST

FRAUD BIG SCAM COMPANY FROM PAKISTAN with USA and UK address . Your hard earn money will take by them.

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Rahul Nagaich
, US
Sep 14, 2016 1:57 pm EDT

Trevor you never reply on skype and send reply when someone leaves a hope after waiting a long.
Rahul

Trevor Lakes
Trevor Lakes
Los Angeles, US
Jun 27, 2017 3:56 pm EDT

yes i had to block you because of you spam in skype lol

Trevor Lakes
Trevor Lakes
Los Angeles, US
Aug 25, 2016 5:53 pm EDT

Hello allow me to introduce myself as Trevor Lakes,
That is my real name and you are not using your real name nor do i know who you are, however I do know that if you process only one thousand dollars or 8 thousand and get charge backs and stop processing you will not only be put on hold with any bank but you will also be closed.
I work very hard to communicate with all my clients and do business in a fashion that can be mutually agreeable to any bank and merchant however slandering the names of good people without even using your own is not only deceitful but a lie and I want to say to anyone reading this:
My Skype ID is TrevorL15 and I will set you up with a merchant account and please do not believe such online slander.
Checkout my LinkedIn where I have 2 pages worth of positive client reviews from real merchants small and large volume.

ComplaintsBoard
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1:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Allied Wallet Money taken from my account and want it returned to me

I just got my bank statement saying that your company took 103.00 from my Toronto Dominion account in Canada I want this money returned to me a.s, a.p. You had no authorization to take any money from me and I want details as to why this has occurred My Address is 605 proudfoot lane apt 1418 London Ontario Canada n6h4s2 I have blocked any further transactions from your company to be issued to you In the future and have changed my account number as well. I will be contacting my lawyer if I do not hear from you within 30 Days by my mailing address. I am very upset about this I work hard for my money. Shelley Savage

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Update by shelley1961
Jun 09, 2016 1:37 pm EDT

I just got my bank statement saying that your company took 103.00 from my Toronto Dominion account in Canada I want this money returned to me a.s, a.p. You had no authorization to take any money from me and I want details as to why this has occurred My Address is 605 proudfoot lane apt 1418 London Ontario Canada n6h4s2 I have blocked any further transactions from your company to be issued to you In the future and have changed my account number as well. I will be contacting my lawyer if I do not hear from you within 30 Days by my mailing address. I am very upset about this I work hard for my money. Shelley Savage

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A
10:06 am EST

Allied Wallet Merchant service

Hi, alliedwallet is a fraud company they don't release payment after 1st payout. I process more than $6000 sales with alliedwallet but they only release $1800 payments after that they refuse to release our payments and stop responding us. Please do not trust alliedwallet they really doing scams with tech support merchants.

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7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Allied Wallet unauthorized charges

I went to the Stemologique website for 'trial' skin care products. Having gotten burned once before by a company that said it did not have 'free' trials and that I was supposed to cancel within x amount of days, I carefully went over the website to be sure that there was nothing stating that I had to cancel. After careful study, I went ahead and ordered the 'free' trial.

Upon later review, on my July statement I found a 'free' trial fee for $5.95 under the name of Allied Wallet along with two more charges on the same day for $99.95 and $99.97 (July 28); I also found 3 charges for $1.95 also on July 28 for Stemologique. At first I didn't realize that they were both the same company until I noticed that their phone numbers are the same.

I'm writing to you before I again write to the BBB (as at that time I didn't realize these were the same company).

Jan Boll
[protected]@yahoo.com

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11:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allied Wallet Credit card scam

One thing I have not seen being mentioned about Allied Wallet is the following two serious offences:
Allied Wallet accept subscription from fake merchants who either sale no products at all or sale fake products that never works; you won't find out until you buy. I bought products from cellspynow, who accepts payments ONLY through Allied Wallet. Cellspynow software never works and the company is non-existent. Yet, Allied Wallet continue as their receiving agents. This is one.
Allied Wallet is doing something that is so dubiously unusual, at least, I don't know any other financial agents doing the same thing. Allied Wallet would insist on collecting the amount of the item you bought twice. The first will be paid to the Merchants and the second will be kept in your ALLIED WALLET ACCOUNT !. Unless you will revoke your order, this transaction must take place. So you get double debits in your credit card account for one item. The thievery here is that Allied Wallet will never refund your money that they say is kept in your allied wallet account. I have been through these twice and I will never buy anything again that I have to pay through allied wallet.
Something has to be done, and now. Some thieves are getting richer by the day hiding behind some regulations that stripes them of wrong doing.

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Juanita Landsem
, US
Aug 24, 2017 3:45 pm EDT

Moe diab is the biggest [censor]...bloody pimp...Andy Khwaja is the begger and a fraudster steeling hard earned money of the people...[censor] these [censor]...

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Juanita Landsem
, US
Aug 24, 2017 3:46 pm EDT

Just because they didn't release payment to my service provider so they stopped providing services to me...

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omi001
, US
Jul 11, 2017 10:22 am EDT

they are the biggest scammer even after 180 days of suspension of account they not gone release funds (find a way to take legal action with documents ) I am also collecting data and documents to take legal action on allied wallet specially moe diab .

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Chris20134
Rainham, GB
May 18, 2016 5:52 am EDT

Joining Allied Wallet in 2013 was a costly $5000 mistake.

With AlliedWallet you are guaranteed the following:

1) Loss of funds
2) Zero customer support
3) Unprofessional service
4) Become another foolish victim

I have experienced all 4.

My payouts suddenly stopped in August 2015 without any prior notice.

Receiving a response from AlliedWallet "customer support" has been virtually impossible, you have more chance of Leicester City football club winning the premier league.
The very brief and unhelpful reply from "customer support" stated my account was on hold due to low volume. In order for the funds to be released (approx $5000) volume should be increased.

Now, no one in their right minds would trust a tinpot company with more cash $$$?

Here is a little about my account:

I have zero charge backs
I have zero customer complaints
I have been in business 8+ years
My industry is mid-risk
Process approx $750/month via AlliedWallet

Let's be clear:

I was never never never informed of any account issues
$5000+ is sitting in my account (not including rolling reserve)
My AlliedWallet merchant account is fully functional
My AlliedWallet account panel states "Active"
I've been polite in all email correspondence (I might as well improve my odds of a reply)
To this day I've received only 1x brief email from "customer support"

Fortunately for me, scam merchants AlliedWallet was never my 1st choice provider, simply a backup solution.

If you are looking to lose money and potentially ruin your livelihood, go ahead sign-up fool !

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mojidi
, ZA
Jan 25, 2017 12:06 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Chris20134

Just had a terrible experience with Allied wallet. they told me my application for merchant was approved. later they send me a list of things that needs to be done on my online site, one of the things was registering and EU Corporation and they charged me 350$ for that. When all was done and ready for activation, they then send me another list saying its from compliance, the list included me obtaining a USA number even though I am based in South Africa and also that I was charging m items too much I should discount my clothes by 50%.

I started having doubts and well I went ahead did all that couple of days they then cam back to me saying their supporting bank is declines my application and they cannot support my line of business.

What makes me angry is that why did they waste my time all along knowing that they will never activate my account and also why did they accept payment from me to register the EU if they knew all this was going to happen. Allied wallet is a scam. they scam customers and scam business that wants to use them as payment gateway. I am pissed and irritated.

Please do not ever consider to use, useless set of people.

ComplaintsBoard
S
12:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allied Wallet After giving $29.99, they gave no service and page kept timing out, sometimes page could not be found

they charged my credit card $29.99 on 10/8/10 for a month membership fee as an entry to an online pharmacy. after they immediately charged card, they offered no info, links, or such online pharmacy option. I simply want my money returned, and then I shall never use them again.

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11:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allied Wallet Unauthorized deduction from my account

While I was looking into a web site about doing data entry from home, I provided by credit card number to authorize the deduction of $1.97 for the company (I thought it was Google) to send me information. Further into the application I see they want to send me a InternetBizKit at the cost of $79.90. At that point I decided to not go any further and I exited the site.

Today I receive an email for the first time thanking me for purchasing the BizKit. Called my credit card company and learned they have been deducting this about every month for since August, 2009.

I've sent them a message to cancell this transaction and to issue refund; however, they are not open today. Credit card company advised I call on Monday. They can only stop any charges that transpire after I have officially advised them to cancel the transaction.

This is a mess and I as a consumer have little leverage to stop this abuse and scam.

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Joemac88
, GB
Jul 24, 2018 2:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was looking at an American company with a view to starting in the trading market and it all seemed very good, so I signed up for a free trial and was told that I would receive an email or a phone call to help me set up an account. 10 minutes later i received a phone call from a mr Richard baker who proceed to give me all the details and passed me on to the financial department to set up an account, i was then passed back to mr baker and he told me to expect a call from him the next morning to finalize the deal. After about 20 minutes i got a text message from the fraud department of my bank informing me that someone had tried to withdraw 240 dollars from my account which they told me equates to just over £183, i then tried calling mr baker on the number he called me from and the number was not recognized. It was my own fault for giving my bank details but it sounded quite plausible, the fraud department informed me that they had received a few complaints about this mob, so beware people, ALLIED WALLETS LTD, possibly operating out of guernsey and attached to the TESLER GROUP OF AMERICA. I never thought i would fall for a scam like this, but I did and nearly got burned. Stay safe people. The phone number i was called from was [protected].

ComplaintsBoard
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7:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allied Wallet Money taken from my account

I got an email to my Hotmail account saying that

"Thank you for your recent purchase

Amount 79.90USD
They had the last 4 digits of my VISA Card right.
And my bank can see the transatcion made frmo my account.

I never buy anything online so this got me very concerned.

I have no clue how they got my details.

If you ever receive anything from Allied Wallet it is probably a scam and they have your details and money will be taken from your account.

I called my bank right away and got my card cancelled.

Read full review of Allied Wallet and 25 comments
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HACKER Boy
, US
Jan 01, 2020 4:46 am EST

Sir my username is blocked, plz unblock my username.
[protected]

A
A
Aziz28729
, GB
Sep 12, 2018 6:51 am EDT

Allied Wallet is a payment processor on behalf of the Websites your payments have been taken from. Please contact your bank and ring us at Allied Wallet and we will be able to help.

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Rajan guna
, SG
Sep 05, 2018 10:59 pm EDT

Y you are cut my account balance 26 dollars
I need answer. I buy free gift but you say shipping pay thats why i agery. But you take lots of money. Why

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james hafner
, AU
Nov 28, 2016 2:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to put money into ladadate to contuinon email my lady friend from ukrain and when I get country state it wont go why change things went it works well I have no trouble up till know james hafner bar.creek @bigpond.com regard james

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Chris20134
Rainham, GB
May 18, 2016 5:53 am EDT

Joining Allied Wallet in 2013 was a costly $5000 mistake.

With AlliedWallet you are guaranteed the following:

1) Loss of funds
2) Zero customer support
3) Unprofessional service
4) Become another foolish victim

I have experienced all 4.

My payouts suddenly stopped in August 2015 without any prior notice.

Receiving a response from AlliedWallet "customer support" has been virtually impossible, you have more chance of Leicester City football club winning the premier league.
The very brief and unhelpful reply from "customer support" stated my account was on hold due to low volume. In order for the funds to be released (approx $5000) volume should be increased.

Now, no one in their right minds would trust a tinpot company with more cash $$$?

Here is a little about my account:

I have zero charge backs
I have zero customer complaints
I have been in business 8+ years
My industry is mid-risk
Process approx $750/month via AlliedWallet

Let's be clear:

I was never never never informed of any account issues
$5000+ is sitting in my account (not including rolling reserve)
My AlliedWallet merchant account is fully functional
My AlliedWallet account panel states "Active"
I've been polite in all email correspondence (I might as well improve my odds of a reply)
To this day I've received only 1x brief email from "customer support"

Fortunately for me, scam merchants AlliedWallet was never my 1st choice provider, simply a backup solution.

If you are looking to lose money and potentially ruin your livelihood, go ahead sign-up fool !

T
T
Tom1012016
, US
Feb 16, 2016 10:25 am EST

Allied Wallet is very poor service and pay out to merchant is unclear and unexpected company. Do not use Allied Wallet. Loosing time and customers from their bad services.

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toni12345
london, GB
May 12, 2015 12:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

finde me please theare address loanstermoney [protected], so I can go end show them. me tel is [protected] thanks

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CHINPO
BATH, GB
Dec 23, 2014 1:59 pm EST

I got same happening today and called them why the charge me £85.00! from my account.
I was told because I had bought trial pills and I never call them that I wont need it anymore. So basically if you do not call them the money will be taken from your account automatically which is really ripped off for me.
I am so upset with this company and the pill did not work at all.
So DONT BUY THIS PILL!

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technicalsupp.com
, IN
Sep 23, 2014 12:53 pm EDT

Hi i applied for a merchant account in Allied Wallet and they told me that they required 450$ for UK incorporation and after that i wire 450$ to allied wallet bank account and when they received the fund so they said after few days we cannot help you out with this and they told me that they gonna refund my money and i didn't received my money and now they are not responding my mails and calls. I have prro

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technicalsupp.com
, IN
Sep 23, 2014 12:46 pm EDT

I wire sum of amount 450% for UK incorporation after that they told me we cannot help you out with this and we will refund your money but now they didn't respond my mails and calls

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