Complaint Rating:

I am an airtel customer for the past 10 yrs. I ve been using the SMS pack of rs 80. for the past 3 months despite the pack activated airtel deducts weird amounts for testing. one month they deducted 10 paise per text the next month 1 re per text and this month its deducting 1.50 rs per text! and my sms pack is far from expiring.and to add to the torture whenever i call the customer care no. i am made to hold on for an hour and when nd if at all i get lucky to catch hold of a customer care executive they listen to my issue nd then just disconnect! I am a journalist who is heavily pissed by airtel services. I am now considering taking my complain to the consumer forum as apparently airtel is not interested in solving my problem.