Company information:
Mobile/Cellular Services
India
From: Mandeep Kumar Sharma
Date: 11/24/2009 3:55:01 AM
To: Aitel
Subject: Un-Authorized Cancellation of: 00919 779 073 330
Address: 155 Lala Hans Raj Wali Gali
Pathankot 145001
Date: 24-11-2009
RE: Un-Authorized Cancellation of: 00919 779 073 330
To Whom It May Concern,
I am writing to you to express my deep disappointment from the service I have received from your company recently.
I have been a post-paying customer of Air Tel for the past two years, and due to some interference in your network, I decided to transfer from pre pay to your pay as you go service.
Though I thought this would have been a simple enough procedure, being that I am still a customer, for some unexplainable reason my line was cut off. Then upon enquiring as to why this had happened, I was told that I had to provide evidence of my identity and the address I lived at…again I question, why this was needed as I am still the same customer who had been pre paying a tariff for two years, so why would I need to provide proof now?
Furthermore I would like to question your cancellation policy, is it common practice for you to cancel a loyal customers account without prior notice? And if you do require “evidence” from an existing customer, who has simply changed his tariff, and who’s information you already hold, do you disable their line without contacting them? Especially when you already have their phone number and address as a means of contact to obtain the information you need?
I have spoken to many of your customer service agents and none could provide a sufficient nor acceptable explanation, which I find very poor given that you are one of India’s largest network companies.
I would also like to inform you of the immense amount of inconvenience this has caused me.
Firstly I am currently seeking employment and have put down my Air Tel number as a contact number, so now I am unable to be contacted, possibly losing job opportunities, (I have been sent numerous amounts of emails from companies who have informed me that I am un-contactable!). This is not acceptable from your behalf, as I trustingly used your network without hesitation whilst paying for a service I haven’t received.
Secondly, my friends and relatives have not been able to contact me causing much distress, most of all to my Fiancée who is in England and was unable to get through to me.
Thirdly my whole life has been disrupted due to this, I've had to borrow other people’s phones or use STD’s. Again this is NOT ACCEPTABLE as I've paid YOU for a service and had to seek it elsewhere.
To conclude, I am now giving you three days to resume this problem. I have spoken to a solicitor who specializes in consumer law, who agrees that there has been a series of misconduct from your side. If the problem is not resolved within three days I will start legal proceedings, which could result in you losing other customers and tarnishing your reputation. I for one have lost faith in your company.
I hope this letter will not be ignored and prompt action taken.
Disappointingly
Mandeep Kumar
