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Air mattress review: Horrible attitude and faulty items

J
Author of the review
1:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart at Waterville. Maine

I bought a queen air mattress on the 19/6, and finally needed to use it on 25/8. When I opened the mattress, it has a big gnash on it, much to my friends' and my horror. It was the first time the item was out of the box.

I brought the product back to ask for an exchange and refund, and a balding male associate told me to get another one to replcae it. When I saw that the item was out of stock, the associate, mumbled and then called another employee over. They discussed and walked around and then told me there is nother they can do. I felt cheated, since they initially told me that it was alright to exchange, since it was within the period, but then they said it was actually a mttress. Then the balding male associate started talking about copyright fringement, and rules about cars. he then proceeded to ignore me when I demand further explanation.

The board with the refund and exchange policy was small in print, far from the check out center, and was located behind a counter. The only visible words, what I assume right now is false and a load of lies, were about how the customers' satisfaction is in walmart's first piority. I am definitely not stisfied, was given misleading information by the associate, and left the store feeling fustrated.

If I had wanted a faulty or broken item, I would have went to a thrift store or went on craigslist, but not a renowned brand such as Walmart.

It was all in all a very unpleasant experience, and I would like Walmart to educate their associate and address my concernns.

Thank you for your kind attention.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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