Air India
reviews and complaints

Dear Sir,

I am a frequent flier bearing no [protected]. Mileage points for the
followings have not been added to my account.
1. Date of travel : 25.03.2014, Mumbai to Delhi. Flight no AI 348
(International flight). Ticket no. 098-[protected], PNR no. ZCTTO

2. Date of travel : 13.08.2014, Mumbai to Delhi, Flight No. AI 866
(Domestic flight), Ticket no. 098-[protected], PNR No. Z22CW

Please verify and add the Base Mile points and Bonus point against my FF no.
[protected]

This message pertaining to missing flying mails was sent to mail id :
retros.[protected]@iclployalty.com on 26/09/2014. However there was no response. As
advised by Air India contact centre, the message is being resent to flying-returns.[protected]@iclployalty.com on 01/10/2014. Till date there is no response. Call at flying returns help desk yielded no response as no one answered the calls.

Is it the service provided to frequent fliers also?
Thanks & Regards

Bibhuti Udgata
mail id : bibhuti.b.[protected]@sbi.co.in ; [protected]@yahoo.com

Name of air lines: air india ltd.
2. Name of passenger: lakdiwala vishal kishorchandra & ashish d. Mody with 15 family members
3. Flight no: ai 866 ai 605, ai 445, ai 446, ai 634, ai 602 etc..
4. Pnr no: h3t4p, h30wx others
5. Date of travel: 21st october 2014 & 26th october 2014
6. Ticket booked on thro net agent with address:
Well india tours and tra
A-78 sector 2 noida noida 201301
India
Agency phone: wellindia tours and travels ref [protected] renu

On 5th march 2014 we had book air india tickets of total 17 persons with confirmed ticket with their recognized travel agent of well india tours and tra with address a-78 sector 2 noida noida 201301 with z60bqo reference id. After few days latter from me i had shared word with air india customer care representative & informed by us, if nay ticket changes kindly contact with me with this mobile numbers of [protected] & [protected].Even we had nos of time words with representative & confirmed the same several time.

On 11th august 2014 we had once again called air india customer care as well as refund department representative & we came to know that your recognised travel agent had without giving noc from clients calcelled the tickets & even lack of your internal department without informed us you had refund the same.

Deemand:

For the said episonde none of parties air india ltd. Nor well india tours and tra lost single rupees but we have lost 350000/- .We have neither receive confirm tickets nor refund amount.

We are demanding total 350000 with current interest rate when ticket was cancelled request done by your recognized agent.

We are totally blame on your services.

Today 15-june-2014 I have travelled from chennai to singapore on ai 342 flight, it was roughly 3 hours standing in the singapore changi airport with no trace of baggage's in the belt. I have been calling several phone numbers and everyone has rerouted me to a new number and still no trace. It took about an hour of search and later the complaint was registered in changi terminal 2 airport. I have never though the airindia officials this irresponsible and ignorant, it was completely their mistake and I am been left alone for this. There is no proper tracking or tracing mechanism not even a proper reply from the officials, first of all, they never pick the call if so they never responded properly as they were very reluctant.
I need my baggage back and I need to file a complaint against these officials for mishandling my baggage and causing so much of anxiety and improper service.

Thanks,
Priya
[protected]@yahoo.com

My family is extremely disappointed with their first experience with Air India. New planes, but missing the basics of customer service. I would say, it is against humanity. I have two young children ( 4 and 6 yrs old) and they were coming back from Mumbai to Singapore along with my wife on 24th Feb from Mumbai to Singapore. It was extremely cold (18c), but the airlines didn't provide blankets. They were told that airline cannot provide blanket for all passengers ! And they can't even increase the temperature of the aircon. Additionally there were Mosquitos and they didn't provide any kids meal.
New planes, new airports...but still don't understand the service. Air India you make a bad impression for India...

This is the first time I flew with Air India and I was really disappointed at the service and even more frustrated after the journey with the poor customer service. I have never experienced this in any other airline before.

I paid a lot of money to book business class ticket on this flight [AI113 - 4/1/13] as I was sick and wanted to travel comfortably for the 8 hour journey. I was discharged from the hospital just 2 days before and it was very important for me to have a comfortable travel. But in my seat, auto reclining was not working. The steward has noted this in his log book and the technical team tried to fix this before take off but with no success. They said its Air India's mistake as the seat should not have been allocated. By the time we reached Birmingham, I was in severe pain with swelling in my joints. And I had to be admitted in the hospital for another week in the UK

I called up the customer services to report this and they asked to submit a feedback online. I did that twice . No one has taken any notice of it. I called the customer service again, they gave me a telephone number for the Air India head office in London. I have been calling them for days now. No one is picking up. How pathetic can the services be?

So then i called the customer services team again and they gave an email id. I hope someone will see this and get in touch with me. I need compensation and refund of the money I paid for the business class ticket.

Better to fly in Emirates Economy services, 10 times better than Air India Business or First Class

my email: [protected]@gmail.com

Date : 20 Jan 2014, Monday.

I had an AIR India flight from GOA - Bangalore at 04:00 am from GOA (see boarding pass attached) at 04:00 am.

I got a message saying flight is delayed by one hour and will fly at 05:00 am and there would be no further delays (the lady who called from AIr india said this).
I had a connecting flight (Go AIr) Bangalore to Delhi at 08:20 am from Bsnagalore on the same day.
Air india GOa - bangalore gets delayed and we only landed Bangalore at 07:40 am .In the flight the air hostess asked passengers and noted our connecting flight numbers and carriers and told us they would inform them. As a caus eof the flight delay I reached the go air counter at 08:00 am and was denied entry.
Air India staff at the banagalore airport was very rude to me, made me run from counter to counter with no help.They were completely un cooperative, did not offer any accomodated seat to delhi on their flight.I had to buy a fresh ticket there for 11, 000 rupees.
The flight delay was because of air india and they did not inform the Go air people (carrier) and i had to bear the brunt of all this.

My original flights had a gap of 4:30 hours between them and goa to banagalore is only 1 hour.I dont understand what my fault was?
It was all Air India's fault.How can you delay a domestic flight for 2:30 hours and then lie to passengers that u hav informed the further carieers?
and the staff? some guy called Mr. Chari on banagalore air india staff.he was very rude, disrespectful and uncooperative.He told me do whatu can do ...call the poliec what evr!

Dear Sir, pl send a reply to [protected]@gmail.com
My mail : to: [protected]@airindia.in : Dt: 11 Oct 2013 : Dear Sir, I had booked for my sister Sita Ravindran from BLR TO BOM and Return Through Air India Ticket No: [protected] Reference AIBE9624343 28-sep and 3-oct, She changed her plans flew from BLR-DED-BOM BY JET on 27-sep and returned by AIR India BOM- BLR on 3-oct same Ticket No: [protected] Reference AIBE9624343. I went to cancel at the airport on 27-oct, more than 24 hours before the flight timings, the air-india incharge at the airport counter said he will cancel, but, i should again confirm with e-commerce or unity building bangalore, as otherwise they might cancel the whole ticket, the return of 3-oct too. i again went to the counter on 3-oct after her return but he said the system does not show old details there etc. I want the refund for AI640 BLR TO BOM Ticket no [protected] Reference AIBE9624343 for 28-sep as i have already cancelled on 3.10.13. You may credit to the same account of usha s chugh as it was card payment. Annexing the scanned copy of the tickets. Please do the needful and reply urgently. Thanking you usha s chugh
Their reply: Dear Sir, We have noted down your request for refund. The amount will be credited within 2 week's time. Regards, NG E commerce
Thanking you usha sanjeev chugh

I am Nooti Kumar. I tried booking an air india ticket on 01 Dec 2013 through internet banking. An amount of Rs 56665/- was debited from my account however the transaction could not be completed. The Transaction Id generated for this failed transaction by ICICI Bill desk is MICI [protected] dated 02 Dec 13. because of this failed transaction my finances have been destablised. Pls help as i need money urgently.

I) air india
ii) vijay sarathy thattai desikan
iii) flight no. ai 906
iv) return flight no : ai 905
v) sector (from: chennai, to: dubai)
vi) pnr: yhtgh
vii) 18.0.2013
viii) ticket booked on thro air india website
xi) efforts taken to readdress:
My return flight from chennai to dubai was on the 18th of october 2013. the flight was scheduled to leave at 20.00 hrs. I ended up 20 minutes prior to flight take off time and the boarding was closed and I was not allowed to board the flight. however they asked me to go to the air india office to get the cancellation and refund. when I went to the air india office located in the airport premises, there was nobody to answer my query. I called up the air india toll-free number ([protected]) numerous times and every time I got different answers. some of the customer service representatives said I need to cancel the ticket at the airport, while some told me I need to send email to [protected]@airindia.in. I did both. I sent e-mails to [protected]@airindia.in along with the ticket details and request to cancel my ticket and process the refund. so far, I have sent more than 10 emails and they neither acknowledge nor provide any kind of response for the mails I have sent.in the meanwhile, I also went to the air india office at the chennai airport and again I was misdirected, I was asked to go to the air india head office at egmore. I then went directly to the office in egmore and there they claimed that air india customer service has guided me wrongly and that they do not do cancelations in the office and the only way is to send emails to [protected]@airindia.in and then process it. I even called the ecommerce office [protected]/4503 many a times and they either hang up or keep transferring the phone. they are making me run for my money which is rightfully mine.

On 11/6/13 I was traveling by Air India from Lucknow to USA. At the Lucknow airport after baggage check in and security check, myself and another lady who was also going to USA were held at the gate just before boarding on grounds that we had access baggage. We both were international traveler and as you all know that domestic and international baggage requirements are different. I told people at the gate that we are not domestic travelers and we are not carrying access baggage but they did not listen to me. We were asked to pay access baggage fee. I told them that I am not paying a single rupee because I do not have an access baggage, I told them I want to talk to your manager. Then after few minutes they said, let these ladies go. They tried to scam us. We were humiliated in front of the other travelers. I am not traveling by Air India again because of their bad customer service and staff behavior. They don’t monitor their employee’s actions. I will tell all my friends not to use Air India.

Fao the manager ref:lhrai 17992
I would like to stress my feelings and say that I arrived in london (Heathrow) on 23 aug 2013 by air india, the service that I received on board was excellent. My main concern is that my baggage went missing as it carried very important goods, I am very distressed at this moment of time as I have nothing to support me, once again I would like to stress you that I had my medication, clothes, gold, and very important documents, I am an an eldery person with many illnesses, I recently had an bypass operation and I feel I do not deserve this. Please kindly if you can take this matter onto your hands and deal with it I would very grateful. Many regards mr rahman ([protected])

We were traveling from Chicago Ahmedabad via Delhi. We were 2 passenger and 6 bags(2 Extra) paid extra money for extra bags not worth money that we paid extra because when we got our bags all bags were opened and was missing lots of Iteams(like new cloths, shoes, jackets, ect...) this is not first time happened but all the time when we use Air india Via Delhi. I think Delhi airport is very bad for customer service and I am sure this is happing there when they switch luggage bags from Air india plane to small jet because they get enough time to do that when staff switch all luggage bags didn't complaint last time due to busy schedule. I live in Chicago I heard from all people that they don't like to use air india lots of people using Ethiad airlines better service same prize may be cheap some time. This is very bad I think so one day Air india will shut their airline due to this kind of complaints

Dear Sir, I have already made a representation on this matter and it was to Air India, believing that we in India have just one national carrier Air India. Unfortunately till to day I have not received any acknowledgement to my complaint. On 29 May I approached Air India, Chennai with a staff ticket (098 document) and I was not accepted for flight AI-905 Maa/Dxb. I am Mr Michael Gallyot, retired Asst Manager Security, St No. 22631. My wife and I were to travel and we are senior citizens and have our own share of medical problems. I would like to know why we were not accepted for flight AI-905 of 29 May. I have in the past travelled on AI-906 Dxb/Maa, and on AI-905, Maa/Dxb what was different this time? Please advise, Thanking you.

Air India Flight AI 342 from Mumbai to Singapore was delayed 24hours due to non-availability of pilot. This came to light in the newspapers as well (see google). Air India advised that those passengers wishing to make alternate arrangements for travel (i.e use another airline) were entitled to a 100% refund because the flight had been delayed (cancelled) due to the airlines fault.

After having assured us that, they only refunded a partial amount and have failed to provide any reason despite numerous enquiries. I cant understand how an international airline can openly flout laws. I am looking to find out what redressal options i have with regard to this.

Respected Sir,
I have cancelled a Ticket of my wife and son more than two month ago but no money refund to my account still now. I have complained in help no [protected] two times. Therefore I request you to refund money in my SBI Savings a/c no. [protected] from which money was deducted. Following Information given below for your necessary action,

Passenger Name: MRS SHAMIMOON NAHAR AND MSTR ADIY RAHMAN (INFANT)
E TICKET NO: [protected] [protected]
PNR: YD1QK YD1QK

FLIGHT NO AI 744, 07 OCT 12

Yours faithfully,
SK MUNINUR RAHAMAN
AAI, AGARTALA AIRPORT

It seems AI-Management is now in a complete communication breakdown. Refer to our telephonic & Personal discussions of 28.10.2012 at DIAL &call-centre and you earlier mails(chained herewith). It is reiterated, to read my earlier complains properly & take cognizance of what is written there then reply logically & not Close the complains like a simple answering machine!

I was troubled yesterday (28.10.2012) because of your misguidance of booking ticket in name of my spouse & child for December 18, 2012 from Ahmedabad to Delhi. I was advised
1. AI online system for claiming/ redeeming FFP is not working since a very long time
2. Account number of & my wife are already clubbed/ linked [Complain No-Ticket No.85155:119794] August, 2012] but AI always tries to link it again & again.
3. My points were updated for my journey from Delhi to Dehradoon on 24.10.2012 but not for Ahmedabad to Delhi for same date 24.10.2012. Now update the bonus points/ mileages/ etc also
4. However points for my wife & child who accompanied me on the same flights & date 24.10.2012 are not yet updated & it seems to be done purposefully so that I may not avail these facilities.
5. Update the points duly both in my as well my spouse’s {FFP- F649884, Dr. Puneet Swaroop (User-[protected]) & F649885, Dr. Pooja Swaroop Saxena (User-[protected])]
6. I tried to lodge complain at DIAL but AI official were not in possession of Complain book so I had to lodge complain with GMR

I am a ‘LITTLE’-busy person & SUCH response from your representatives just disturb me & my work. Kindly note, we have to work sometimes throughout weekends; hence reiterating complains means taking leave from official work. It seems an error on my part to rely & waste energy on a company like AI claiming to be Number-one (May be in confusing Clients). I am not a social-worker (HR Personnel paid by AI) who has taken responsibility to improve a MIGHTY & Busy Organization like AI- Services.

As feedback, I think DGCA/ AAI should have some penalty clause for the HARRASED CUSTOMER/ CLIENTS for delay in providing solutions EVEN AFTER Interventions of Company’s customer care senior executives’ ASSURANCES just like you claim Penalty for late payments of BILLS. However since more than past four years i had always been punctual in my duties, it's time for your to PROVE the same.

Because of the misguidance from call-centre/ booking office I was unable to book my FFP tickets & Further to the unexpected behavior at DIAL kindly enhance the date of my points valid till 31.10.2012 by month or the date by which you update the points both in my & my wife's account whichever is earlier so that I may avail the scheme & redeem points without confusion. Update the bonus points/ mileages/ etc also with aforesaid IDs of my & my Spouse {FFP- F649884, Dr. Puneet Swaroop (User-[protected]) & F649885, Dr. Pooja Swaroop Saxena (User-[protected])].

Despite of assurances, it really amazing that Complain resolution takes such a long time. Do the needful to expedite the matter urgently & take pains in resolving your LOYAL & OBIDIENT clients.

ACKNOWLEDGE THIS MAIL & PROVIDE SOLUTION IMMEDIATELY.

Dr. Puneet Swaroop Saxena,
Ahmedabad. [protected] (During Official hours. ISRO Scientists/ Engineers are not allowed mobiles, so call after office hours)
*******************************************

-----Original Message-----
From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
Sent: Thursday, October 25, 2012 9:11 AM
To: [protected]@sac.isro.gov.in; 'Dr. Puneet Swaroop Saxena'
Cc: [protected]@gmail.com
Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No. 126819:153395]

Dear Mr. Swaroop,

With reference to your mail, we would like to inform you that the points cannot be clubbed, instead you can either link your accounts. Once your accounts are linked you both can pool each other's miles in case of short fall of miles.

Hence, we request you to revert back to us whether you wish to link your accounts.

Kind regards,

Larissa
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
________________________________________________________________________________________________________________
Please note that our new email address is Flying-returns.[protected]@iclployalty.com
______________________________________________________________________________________________________________

> -----Original Message-----
> From: "Dr. Puneet Swaroop."
> Received: 10/23/2012 12:47 PM
> To: "'Flying Returns'" ; "'Dr.
> Puneet Swaroop Saxena'"
> Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown
> Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No. 126819:152940]
>
> You need to club these points with my spouse [FFP- F649884, Dr. puneet
> swaroop (User-[protected]) & F649885, Dr. Pooja Swaroop Saxena
> (User-[protected])] & then revert the status.
>
> I have been advised from your reservation counters & Call-centre about
> receiving these certificates thru e-mail kindly forward to the
> concerned department and mark a copy to me
>
> Dr. Puneet
> *****************************
>
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Tuesday, October 23, 2012 12:30 PM
> To: [protected]@sac.isro.gov.in; 'Dr. Puneet Swaroop Saxena'
> Cc: [protected]@gmail.com
> Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown
> Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No. 126819:152940]
>
> Dear Mr. Swarup,
>
> With reference to your mail, we would like to inform you that you
> currently have 7962 points in your account and out of these 1688
> points are going to lapse on 31/12/2012. Please find the attached statement for your reference.
>
> Kind regards,
>
> Larissa
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
>
> Please note that our new email address is
> Flying-returns.[protected]@iclployalty.com
> ______________________________________________________________________
>
> > -----Original Message-----
> > From: "Dr. Puneet Swaroop."
> > Received: 10/23/2012 11:21 AM
> > To: "'Flying Returns'" ; "'Dr.
> > Puneet Swaroop Saxena'"
> > Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown
> > Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No.
> > 126819:152828]
> >
> > How many points are there in my account & what is their validity break-ups dates.
> >
> > Dr Puneet
**************************************************
-----Original Message-----
From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
Sent: Tuesday, September 25, 2012 12:18 PM
To: [protected]@sac.isro.gov.in
Cc: 'Dr. Puneet Swaroop Saxena'; [protected]@gmail.com
Subject: RE: Important Announcement ( DOCTOR Pooja Swaroop, Membership No: [protected]) Details [Ticket No. 109842:140883]

Dear Dr. Pooja,

With reference to your mail, we would like to inform you that your Flying Returns Account has now been updated with the details you have provided in your email below.

Thank you for your co-operation.

Kind regards,

Danver
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
________________________________________________________________________________________________________________

Please note that our new email address is Flying-returns.[protected]@iclployalty.com

________________________________________________________________________________________________________________

-----Original Message-----
From: "Dr. Puneet Swaroop."
Received: 9/24/2012 11:45 AM
To: "'Flying Returns'" ; "'Flying Returns'" ; [protected]@gmail.com
Subject: RE: Important Announcement ( DOCTOR Pooja Swaroop, Membership No: [protected]) Details

Attached are the required details. Kindly feel free to enquire any further details if required.
Kindly acknowledge the receipt of this mail. Hoping for an early reply,
Dr Pooja Swaroop Saxena,
W/o Dr.(Er.) Puneet Swaroop., Sc/ Engineer, Indian Space Research Oragnisation (ISRO), Department of Space, Govt of India,
S/o Dr. Narendra Swaroop
211- D-L- Road,
Dehradoon, Pin: 248001
(Uttarakhand).
**********************************************************
----- Forwarded Message -----
From: From: Flying Returns
Sent: Monday, September 24, 2012 11:21 AM
To: [protected]@YAHOO.COM
Sent: Sunday, 23 September 2012 9:18 AM
Subject: Important Announcement

Dear DOCTOR Pooja Swaroop, Membership No: [protected]

We shall be commencing dispatch of new Flying Returns membership cards shortly, we request you to kindly update your profile information in our records.
The attached file may please be filled up and sent to us on the following email address.
verifications.[protected]@iclployalty.com

Alternatively you can also update the information by login in to your Flying Returns account online.
Thanking you for your patronage,

Yours sincerely,

Sd./-

Pankaj Srivastava
G. M. – Marketing
Air India

Contact Us: For any support with respect to your relationship with us you can always contact us at the following numbers. You could click here for the detailed list of contacts.

For any queries, please send e-mail to flying-returns.[protected]@iclployalty.com or call / fax on these numbers: [protected] (Toll Free), MSC Mumbai: 022-[protected] / 61, Sharjah: [protected], Shanghai: [protected], Hongkong: [protected], Singapore: [protected], Bangkok: [protected], New York: [protected], Tokyo: [protected], Kathmandu: [protected], Osaka: 81-[protected], Colombo: [protected], Dhaka: [protected], London: [protected], Seoul: [protected].

You are receiving this email because of your relationship with the sender. To safely unsubscribe or modify your subscription settings please click here

-----Original Message-----
From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
Sent: Saturday, September 15, 2012 9:15 AM
To: [protected]@sac.isro.gov.in; [protected]@yahoo.com
Cc: [protected]@gmail.com; [protected]@hotmail.com
Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No. 95865:135291]
Dear Mr. Puneet,
We are in receipt of your mail, Attached is the mileage points statement for your reference. Your both accounts total balance is 10, 090 points.
We further would like to inform you that from Delhi to Ahmedabad you will require 7500 points one way economy class and Dehradun to Delhi you will require 3500 points one way economy class. For more details you can visit our wedsite www.flyingreturns.co.in. You can gift this ticket to anybody either your family or friends but you need to mention the date of travel later you can pre-pound or post-pound the same.
Please note that a new card will be sent to you shortly. Till such time you receive the card, all the benefits of your Tier Level will be given to you even without your card. All airports have been informed about the same.

Kindly note that we can receive an e-mail with a maximum size of 5000k.

Thank you for your co-operation.
Kind regards,
Premal
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
________________________________________________________________________________________________________________

> -----Original Message-----
> From: "Dr. Puneet Swaroop."
> Received: 9/14/2012 5:39 PM
> To: "'Flying Returns'" ;
> [protected]@yahoo.com
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] &
> [protected]" [Ticket No. 95865:135254]
>
> Kindly understand my question raised in past 4-5 queries & try to
> answer objectively. Further to your incomplete reply, I wish to seek
> your assurances on:
>
> 1. For my points valid till 31.10.2012, in our two cards can I book a
> single ticket for the month of December, 2012 on Delhi-Ahmedabad Or
> Dehradoon-Delhi Sector in either of our spouses' names but without date.
>
> 2. DO deliver your new technology enabled card at an earliest, which
> will make me redeem mileage points online!
>
> Hoping for an early reply,
>
>
> Dr. Puneet S.S.,
> Scientist/ Engineer. ([protected])
> *************************************
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Friday, September 14, 2012 5:23 PM
> To: [protected]@sac.isro.gov.in; [protected]@yahoo.com
> Cc: [protected]@gmail.com; [protected]@hotmail.com
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 95865:135254]
>
> Dear Dr. Swaroop,
>
> This is with reference to your query regarding non receipt of
> Membership card, we wish to inform you that Flying Returns has
> recently implemented major changes in its technology platform. We
> shall be sending your new membership card with this number shortly.
>
> For redemption of mileage points you need to visit the nearest city office.
>
> Thank you for your co-operation.
>
> Kind regards,
>
> Premal
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
>
> -----Original Message-----
> From: Dr. Puneet Swaroop. [mailto:[protected]@sac.isro.gov.in]
> Sent: Tuesday, September 11, 2012 5:34 PM
> To: 'Flying Returns'; '[protected]@yahoo.com'
> Cc: '[protected]@gmail.com'; '[protected]@hotmail.com'
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 95865:133405]
>
> Further to your incomplete reply, I wish to seek your assurances on:
> 1. I have not yet received the new renewed cards (of my Wife & myself).
> 2. for the points valid till 31.10.2012, in our two cards can I book a
> single ticket for the month of December, 2012 on Delhi-Ahmedabad/
> Dehradoon-Delhi Sector in either of our names but without date.
>
> Hoping for an early reply,
>
>
> Dr. Puneet S.S.,
> Scientist/ Engineer.
>
> Room No.: 3312,
> Projects & Progress Monitoring Division (PPMD), Planning and Projects
> Group (PPG), Space Applications Centre (SAC), Indian Space Research
> Organisation (ISRO), Department of Space, Government of India, Jodhpur
> Tekra, Ambawadi Vistar (PO), Satellite, Ahmedabad-380015.
> Gujarat, (India).
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Tuesday, September 11, 2012 2:45 PM
> To: [protected]@yahoo.com; [protected]@sac.isro.gov.in
> Cc: [protected]@gmail.com; [protected]@hotmail.com
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 95865:133405]
>
> Dear Dr. Swaroop,
>
> With reference to your email, we wish to inform you that in order to
> extend the validity of the miles expiring on 30.12.12 from Dr. Pooja
> Swaroop and your accounts, a fee of Rs 0.10 (Per mile) will be
> charged. This facility can be availed from Air India booking offices.
>
> Further, we wish to inform you that the card validity for both the
> accounts is 31/10/2015.
>
>
> Kind regards,
>
> Valencia
> Membership Services Team, Flying Returns Member Service Center,
> www.flyingreturns.co.in
> ****************************************************
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena"
> Received: 9/7/2012 10:00 AM
> To: "Flying Returns" ;
> "[protected]@sac.isro.gov.in" ;
> "call.[protected]@airindia.in" ; "call.[protected]@airindia.in"
>
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]"
>
>
> Kindly Extend the validity of Miles by another two(2) YEARS [till
> 31.12.2015] for FFP Cardsof My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]"; for which Current
> validity is ending on October 31, 2012 as i am not sure of traveling
> by October, 2012 so to avail my FF_Points without charge some times
> later without any charges and avail the benefit of currently accrued miles in coming years also.
>
>
> Hoping for an early reply,
>
>
> Dr. Puneet S.S.,
> Scientist/ Engineer.
>
> Room No.: 3312,
> Projects & Progress Monitoring Division (PPMD), Planning and Projects
> Group (PPG), Space Applications Centre (SAC), Indian Space Research
> Organisation (ISRO), Department of Space, Government of India, Jodhpur
> Tekra, Ambawadi Vistar (PO), Satellite, Ahmedabad-380015.
> Gujarat, (India).
>
> Alt. mail: [protected]@yahoo.com
>
> Phones: +91 - 79 – 2691 3321 (O),
> +91 - 79 –[protected] (during non-official Hours)
>
> **********************************************************************
> **
> From: Flying Returns
> To: [protected]@sac.isro.gov.in; 'Dr. Puneet Swaroop Saxena'
>
> Cc: [protected]@gmail.com; 'Dr. Puneet S Saxena'
> Sent: Thursday, 6 September 2012 9:58 AM
> Subject: RE: FW: FFP Card Renewal for My wife(Dr. POOJA Swaroop) &
> Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" & some
> Queries [Ticket No. 94249:131315]
>
>
> Dear Mr. Puneet,
>
> The inconvenience is sincerely regretted and we hope to normalize the
> services soon.
>
> With reference to your below mail, we wish to inform you that 1188
> miles will be expire on 31/12/2012 from DOCTOR Pooja Swaroop :
> [protected] account, and 1688 miles will be expire on 31/12/2012 from DOCTOR Puneet Swaroop :
> [protected] accounts. Therefore, we request you please utilised these
> miles before 31/12/2012.
>
> Your query regarding charges for ticket, we would request you please
> contact to call center number mentioned below, they will assit you further.
>
> Call Center: [protected]
>
> Further, we wish to inform you that you can also gift your award
> tickets to a friend, relative, business associate or any person of
> your choice, please note that the taxes will be levied to you.
>
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
> -----Original Message-----
> From: "Dr. Puneet Swaroop."
> Received: 9/5/2012 5:55 PM
> To: "'Flying Returns'" ; "'Dr.
> Puneet Swaroop Saxena'"
> Subject: RE: FW: FFP Card Renewal for My wife(Dr. POOJA Swaroop) &
> Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" & some
> Queries [Ticket No. 94249:131015]
>
>
> Mr. Indrajeet,
>
> Please let me know the answer to my last query:
> 1. Break-up of the validity of these points is till which date?
> 2. By when can I use the combined points to get a single ticket (in
> either of spouse's Names) without any extra-charges?
> 3. As I am not sure of traveling by October, 2012 so to avail my
> FF_Points without charge Can the Tickets be booked without date on
> Dehradoon-Delhi-Ahmedabad sector?
> 4. By when will your internet booking for redeeming FFP-points be resumed?
> Because AI-offices are very far-off from my place of residence/ office.
>
> Please give a phone call before delivering our new cards as we are
> available at residence only after office hours (after 5pm on working
> days) or else you may send them to my SAC/ ISRO Office by India-post.
>
> Hoping for early reply,
>
> Dr. Puneet
> ([protected])
> *****************************
>
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Wednesday, September 05, 2012 4:25 PM
> To: Dr. Puneet Swaroop Saxena; Dr. Puneet S Saxena
> Cc: [protected]@gmail.com; PUNIT SAXENA
> Subject: RE: FFP Card Renewal for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" & some Queries
> [Ticket No. 94249:131015]
>
> Dear Mr. Puneet,
>
> With reference to your below mail, we wish to inform you that both
> accounts are linked with eachother.
>
> We wish to inform you that the validity of your cards has been extended.
> Hence both of yours cards are valid till 31/10/2015. Please note that
> a new card will be sent to you shortly.
>
> Please note 2532 miles are available in the account of DOCTOR Pooja
> Swaroop
> : [protected] and 7558 miles are available in the account of DOCTOR
> Puneet Swaroop : [protected]
>
> Further your query regarding charges of tickets, we would request you
> please contact your nearest Air India booking office for the same.
>
> Kindly find an attached statement for your reference.
>
> Thank you for your co-operation.
>
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
>
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena"
> Received: 9/3/2012 9:48 AM
> To: "Flying Returns" ; "Dr. Puneet
> S Saxena"
> Subject: RE: FFP Card Renewal for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" & some Queries
> [Ref Ticket No. 85155:119794]
>
>
> Dear Sir/ Madam,
>
>
> Kindly renew & dispatch the Frequent flyer card of My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]".
> As confirmed that these two cards have been clubbed together.
>
>
> How many points are now cumulatively available (10090, I think) and &
> can book tickets without any charge till 31.10.2012?
>
> i am not sure of traveling by October, 2012 so to avail my FF_Points
> without charge Can the the tickets be booked without date of
> Dehradoon-Delhi-Ahmedabad sector in either of spouse's Names?
>
>
>
> Hoping for early reply,
> Dr. Puneet
> ([protected])
> **************************
>
>
> From: Flying Returns
> To: Dr. Puneet Swaroop Saxena ; Dr. Puneet S
> Saxena
> Cc: "[protected]@gmail.com" ; PUNIT SAXENA
>
> Sent: Saturday, 4 August 2012 5:59 AM
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 85155:119794]
>
>
> Dear Mr. Swaroop,
>
> With reference to your below mail. we would like to inform you that
> you cannot compare fares and mileage points as mileage points are
> decided by the airline
>
> We also wish to inform you that you can gift ticket to someone, please
> note you cannot gift points to someone.
>
> We have linked your account with your wife account and you can use her
> miles in case of shortfall of miles and vise versa.
>
> Further we would like to inform you that the difference miles you can
> purchase by paying Rs.1/- per miles in case of shortfall.
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
> ______
> ____________________________________
>
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena"
> Received: 8/3/2012 10:21 AM
> To: "Flying Returns" ; "Dr. Puneet
> S Saxena"
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 85155:119077]
>
>
> Dear,
>
>
> Further to your mail, Kindly answer few points you forgot r in your
> underneath reply:
>
>
> 1. How much equivalent Discount in Rupees(INR) do i get on availing
> said points (2532miles & 7558miles) ?
> 2. Can these points be gifted to someone, Viz. can a ticket be booked
> in name of the person other that who has accumulated these points? (I
> want to club these points[2532+7558=10, 090 points to book my
> individual ticket for
> Oct.02, 2012 from Ahmedabad- to -DELHI -to- DEHRADOON).
> 3. Do i get points on the ticket booked to avail these point?
> 4. OR the Difference amount (Paid EXTRA) for booking tickets while
> availing these points, is liable to fetch me further points?
>
>
> Hoping for early reply,
> Dr. Puneet
> ([protected])
> **************************
>
>
> From: Flying Returns
> To: Dr. Puneet Swaroop Saxena ; Dr. Puneet S
> Saxena
> Cc: punitswarup home ; [protected]@gmail.com
> Sent: Thursday, 2 August 2012 8:45 AM
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 85155:119077]
>
>
> Dear Mr. Swaroop,
>
> With reference to your below mail, we wish to inform you that 2532
> miles are available in DOCTOR Pooja Swaroop : [protected] account,
> membership card is valid till 31/10/2015 and 1188 miles will be expire on 31.12.2012.
>
> We wish to inform you that 7558 miles are available in DOCTOR Puneet
> Swaroop
> : [protected] account, membership card is valid till 31/10/2015, and
> 1688 miles will be expire on 31.12.2012
>
> The programme has a provision for extending the validity of miles for
> a period of one year from the date of lapsing, for a fee of Rs 0.10
> (Per mile).
>
> Further we would like to inform you that if you buy an award ticket
> using your miles before miles get lapse the ticket will be valid for 1
> year from the date of issue.
>
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
> ______
> ____________________________________
>
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena"
> Received: 8/1/2012 10:50 AM
> To: "flying-returns.[protected]@iclployalty.com"
> ;
> "Dr. Puneet S Saxena"
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]"
>
>
> Dear Sir/ Madam,
>
>
> Can you tell me the points-status for My wife(Dr. POOJA Swaroop) &
> Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]". Also
> tell how much equivalent to Rupees are these points & the Validity
> time period upto which i can purchse any tickets on these. points. Can
> these points be gifted to someone?
>
> Hoping for early reply,
> Dr. Puneet
> ([protected])
> **************************

If Air India commits any offence against you in USA, then even if you have bought the ticket in India you can file a Court Case against Air India in USA. USA has jurisdiction over Air India for that offence. Please refer to Cause No. 117270 Devendra N Mehta (Plaintiff) V/S Air India (Defendant) in the Small Claims Court, Precinct Two of Travis County Texas at 10409 Burnet Road Suite 180, Austin Texas 78758. The case was filed in the court on June 22, 2010 and I won the case on August 16, 2012 and Air India paid me the refund for my Return Passage cancelled by them Austin – Newark - Frankfurt – Ahmedabad Plus Court Cost.

I had bought a Return Ticket from Air India Ahmedabad Office Ahmedabad – Austin Texas – Ahmedabad – Return OPEN. After arriving in USA I booked my Return journey AUS – EWR – FRA – AMD and had a printout of my itinerary from Air India’s web site. Air India Cancelled my return booking behind my back so I filed the above Court Case. You need not engage an Attorney but can argue out your case yourself as I did.

I Klaus H Saari was traveling From Chennai India to Singapore on
Air India flight AI 342 April 15 2012.

Upon my arrival to Singapore my baggage was not found. I contact the Airport manager and the search for my baggage was set in motion. Since then I continued my trip to Manilla Philippines and Still there was no word of finding my baggage.

April 23 2012 I continued my trip home 249 Anderson Drive, Lively Ontario Canada P3Y 1M8. My Home number is [protected] and My office number is [protected].

I finally got a response to my Email to Airport manager on June 9 2012. I got in at Website. This has been a long time getting things in order. I Just receive your address so I am sending my claim to India Air lines.

I now am requesting a claim from Air India for the lost of my baggage.
1. Baggage $ 400.00
2. 3 sets of dresspants $ 150.00
3. 3 sets of dress shirts $ 150.00
4. 8 sets of t shirts $ 80.00
5. 8 sets of underwear $ 60.00
6. 1 shaving Bag and contents $ 80.00
7. 6 sets dress socks $ 45.00
8. 1 bible and cover $ 100.00
9. 1 Strong Concordance dict. $ 60.00
10. 1 pearl watch and necklace $ 150.00
11. One eagle Jacket. $ 160.00
12. One charging Kit for my GE Camera $ 50.00
13. One set of Dress shoes $ 200.00
14 4 Short sleeve Shirts $ 160.00

Total: $ 1895.00 Canadian Dollars

This is the total cost I am asking for all the contents of the lost of my bag is $ 1895.00 Canadian Dollars

Yours truly

Klaus H Saari

Dear Sir/Madam,

I am trying to book mentioned itinerary under Multi City:

Jammu -> Delhi on 5th Aug 2012
Delhi -> Singapore on 13th Aug.

It shows flight options. When I go ahead with direct flight option and click on next, it gives error "A program error has occurred"

I called customer care, they are also find same error and unable to book. Also I sent this issue to [protected]@airindia.in, but they didn't come back yet.

Also I called to +91 [protected]. but the lady who is in charge there she said she has already forwarded my email to respected team, but they didn't response yet. I can't help you. My job is to forward email to team and cut the call. It is really frustrating moment, when the customer team works like this.

As I am an IT engineer, I can say this issue can be fixed easily. Also I know that this work is being outsourced from one of Indian IT company. the why you can't push them to fix these issue Or charge some penalty on these bugs ?

I would really appreciate if you could help me on this and let me know correct escalation matrix in case if I find similar issue in future.

Regards,
Gaurav