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I will never forget about this experience in my life. I know the reason that i was use Air asia for many many time is 1st because of they have better rate but it's doesn't mean the staff could be rough to the passanger (Costumer whos paying they salary, no costumer no job it's mean no salary), i really don't have idea why that they did it (maybe because of company paid minimum salary so they gave minimum service too to costumer or personal problem which they brought to professional work area, honestly i just guess).
This is the story, it was arround 26 of february 2010, i have flight from Singapore to Jakarta at 08.45 pm or.. Sin time(i forgot), i was arrived at the airport 1(one) our and 15 min before departure but guess what they already close the checking counter (i should be arrived at the airport 2 ours before but the immigration of this my neightbour country give me problem because of ME is the Indonesian passport holder which they close neightbour country BUT that doesn't mean i want to overstay or work in this really really nice country!!!)
Then after that i went to the table which they call themself Costumer SERVICE (hahaha, , , its a joke) and i asked clearly "Excuse me which checking counter are going to Jakarta?" and She just answer with one of her ekspensive finger direct to the some of airasia checking counter, , , and i ????? i sad again "i'm sorry which counter mom? it is going to Jakarta?" and she just nod. I really upset and i said ok thank you.
i went to one of the checking counter and standing in line for 15 min until i decide to ask again to one between MANY of them(airasia ground staff) "I'm sorry i'm going to Jakarta, , ..(it's not finished)" then he said "Oow Jakarta, your aircraft is taking off already"(He think the problem will be finished when he say that)
I said "Haah!!! OMG are you kidding me?? but it's 52 min BEFORE your schedule, how come the aircraft was take off???"
then he said "ya, i'm sorry i couldn't help you".
Then my housband coming and of curse he was surprise when i said i missed my flight. We went to the costumer SERVICE ask AGAIN, talk, talk and non of them want to solve the problem(they are lazy), we really mad (They said "DON'T BE UPSET, WE JUST DO YOUR FAVOURS") EXCUSE ME!!!
And finally there is one of beautiful arrogance lady who called herself Active MANAGER showed, she is prety arrogance and showed that she has POWER over there, she said to me "DON'T YOU HAVE A MOUTH to ask!!! AIRASIA DON'T TALK TO PASSANGER LIKE YOU!!!..."
I said "I am, I ASKED THIS LADY ALREADY...!!! i still remember that in my ears how arrogance she was with me that time, i am not happy with that and told them to have someone else who MORE WISE than this sh****t(i'm sorry). But it's not over, she TOLD US TO GO OUT!!! and ask them TO CALL POLISH or Security or whatever, , , , (i think nobody wants to call polish that time, and i'm not afraid at all)
Finally, finally, ...God is sent one of wise guy from airasia which at least could solve my problem event if i lost my ticket and buy another ticket for 09.30 am day after that(its mean i should get the hotel)
Really i felt sad for my husband, he was tired waiting until i leave the super nice country and then driving to the border and million thing to do in the office. ~_~..
>what i mean IS...THIS IS part of the service to arrogance to Costumer????
>And i think i paid the ticket with the real money not with the kiss, so it's not free, , , why they said "THEY DO FAVOURS TO COSTUMER??"
>At least don't got the perfuntory worker whos said dumb word like them.
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