From Robert Raynes
Saint John NB Canada
To whom it may concern
Sometime ago I went to the Xerox Ethic Board based on a very serious issue and they were no help to me because I was connected to a third party agency, and with that connection they claim that they were not able to help me because my employer was the third party agency not Xerox.
So on June 19th 2015, I was fired from my job and the reason was, no reason, hard to believe after working for Xerox for close to 6 years, they fire me all because I ask for a meeting with the head of our GDO through my GDO former manager.
So like so many other people who have been fired for reason unknown, they seek for answers and when you try to email people within the company you have given 6 years of your life to, and find out that it is a waste of time because they not only fire you they shun you as well.
I emailed top executive as well our own CEO, explaining to them that I was fired for no reason, and I also provided them a time line that lead to the day I was fired, nothing, not one of them would even take a minute of their time to email me back about my plight.
So now I know the WHY, I was fired, now how were they able to fire me for no reason, that was a puzzle, and who made the decisions to have me fired.
My job was taken away from me, and it was taken away from me by two people within the GDO department, one being my own manager and t he other being the head of GDO, now the question was how did they do it so quick, no notice, nothing, even had my stuff ship to me that very same day, now that was quick.
Lets move to another direction which both of these directions will meet up at the end of this letter, now their is a term used by the Americans and its call EMPLOYMENT AT WILL, if you don't know the meaning of this terms it is worth looking up.
What does at-will employment mean? Many people are surprised to learn, whether from an employment contract or employee handbook, that they are an "at-will employee". But what does being an at-will employee mean?
Being an at-will employee means that your employer can terminate your employment at any time, for any cause - with or without notice. An employer has every right to walk up to an at-will employee and say, "I don't like that your favorite color is purple. You're fired...
Now that we have an idea what the terms means, allow me to say that this is not legal in Canada, according to Canada law one needs a reason to fire someone, but Xerox is smart because they go through not one but three to four different Third Party Agency to hire their staff, which means that the agency becomes the employee and the client Xerox becomes the assignment.
Third party agencies are staffing companies, and they are paid by Xerox a fee for every new person who they hire, its like a horse race on the job bank, so many ads for Xerox, last check was today, 18 different ads, and three different agencies trying to get Business from Xerox, at the expense of the job seeker, which we will get into that meaning soon, as our third party continue to seek new hires for Xerox, now allow me to share with you that your Saint John Call Center has a very high turn over, now it is not unusually for high turn overs at call centers, but these turn overs are alarming high, it is like they hire these new people one month, put them in a one month training and after the training they go to the floor and once they are on the floor they meet the long term contractors, and some people were there seven years, after seven long years they are still a contractor with the third party agency.
Xerox prides themselves on Ethic, which according to the world wide web, they have the best ethics out there.
Back to the turn over, every third months, two months after the new hires are hired on and put on one of the two GDO teams one being the Canadian and the other being the American, 75 % or higher quit, if you do not believe those numbers check for yourself.
Now again we are back to the why, it is simple and one message I have been saying since I started addressing this issue and that is CONVERSION.
Your own management is causing this problem, allow me to explain, every new hire through the third party agency, would have the opportunity to meet with two GDO managers at their interview, which they would be ask some questions, allowing the two interviewers decide to hire them or not, today they hire anyone because to be honest they are running out of people.
So back to the interview, so during that interview, the interviewer would tell each and everyone that after 6 months to a year that Xerox goal is to hire you as per conversion, now that was said to every new hire up to June 19th which could have change by now after I started addressing the issue.
Myself and the 100 plus contractors at Xerox were told the very same line when we were interviewed many years ago and because they continue to use that line with the new hires up to today, would explain the high turn over, because the new hires would meet the long term contractors, and once they meet the truth of conversions will be reveal to the new hires.
Your problems are being caused by your own GDO department management for the ongoing lie they are feeding about conversions.
Now mind me before 2011, Xerox done the conversions as they stated but after 2011, they stopped but never stop telling new hires.
So now we can see how the problem begins, but why, in my opinion is the deals that have been made with the many third party agencies that recruit them the people and the contents of the contract that the new hires need to sign, which allow Xerox full power of all decisions, which there is nothing wrong with that, but there are clauses in those contracts that allow your own GDO managers the power to fire someone without reason.
Why would they convert for GDO, because they know once a contractor quits, they just have to call one of the many agencies they have and the agencies have a number of people waiting for work, not knowing the facts about their jobs contract content.
In my opinion something happen after 2011, the head of the GDO department, stopped all conversions, and this was done without no one knowing, so those 100 plus agents who are still waiting are now waiting for nothing, as long as they stay with the GDO department, they will not be converted, but if that was the case, why would they mislead all of the new hires with the same line.
So I believe a deal was made with the many third party agencies they have on their check book, and all of them are running looking for more and more people to work at Xerox, and that is good for the agency because they will receive a fee for every new person as well as long as they work, they would be paid for the hours that they work, and Xerox, well they know with the type of contract that they have with the agency that they can get away with it, and we need to remember these agencies are like any other business, they are there to make money, but at the cost of so many contractors who must put their trust with them.
Now for those who have been fired, that decisions is always made by the client, but because of the deal they have with the agency, the young victim hands are tied because of threats of court action from the agency if they try to reach out to Xerox for a reason.
The contractors within the third party agencies are the lowest positions within your company but when you look at the contract that they sign with the third party agency most of the contract is based on the terms of termination, as if this contract was designed for those job seekers to fall anytime they want.
Please read section 11 as per contract which one needs to sign to work at Xerox, now I don't know if this contract is the same for all of their clients but it is designed for Xerox.
Now lets compare that line 11 to the American Term EMPLOYMENT AT WILL, and see if they are close to being the same or are they different.
What does being an at-will employee mean?
Being an at-will employee means that your employer can terminate your employment at any time, for any cause - with or without notice.
As you can see there is no difference with the American term EMPLOYMENT AT WILL and the THIRD PARTY AGENCY CLAUSE IN SECTION 11.
However, there are legal restrictions upon the employer's ability to terminate an employee without any reason. The At-Will Employment doctrine varies from state to state. Those states which are more protective of employees than others have established "exceptions" to the At-Will doctrine. Even when there is no formal contract courts will "imply" a contract between the employer and employee. This notion of an implied contract protects employees from discharge or demotion without cause
Now as one can see both of these clauses are very close to a point that they are the same, so with this in mind, I was fired all because of a clause made available to fire someone at anytime and again for no reason.
Now you must be asking yourself, why don't I just drop this and go on, I can not drop it because of how this was done to me without any idea that something like this could happen to me after being there for close to 6 years.
Now a manager within one of the many team within Xerox, should have step that they must follow before firing someone, let alone someone for no reason, these managers should be working towards a solution not assuming that all solutions that need to do is fire someone.
There are over 100 plus long term third party contractors there as of June 19th, now if one of those contractors ask about conversion, would they be fired as well, where is the justice with all this, as I mention your own managers cause the problems in the first place by telling each of us that we will be converted within that time period.
To this day Xerox never reach out to me, as if I did not exist, once they fire you and seem to erase you from everything, and to me that is not acceptable, I spend many years working there and at lease I do deserve the reason that both my manager along with the head of GDO department thought it was nessuary to fire me instead in meeting with me, your the Ethic board and need to look at the concerns as well issues that may affect the many third party contractors, you can not look at them with a blind eye because they are not a Xerox employee.
My fight consist of three areas, one being fired for no reason or or given any such notice and no idea such a clause was put in our contract which will become a subject of many debates as per the American term EMPLOYMENT AT WILL. Two that all contractors who have been there for over one year be converted as they were told once they were hired as well stop telling all new hires that they can be converted within that time period, and finally I get my job back, a job.
As we both know, none of these suggestions will even be considered by Xerox, but I will continue to fight for those changes as well the relationship with Xerox and the third party agencies and the type of contract that job seekers need to sign, they need to some changes in that area as well, this contract should be designed for both parties the client as well the contractor, as I said right now this contract is based on termination and you will see that word in there many times, like the contract was designed to fire someone anytime the client wants them fired and again no reason.
Xerox is a great place to work, I would never say anything bad about the place itself, while my employment there, I loved the job that I held and felt at that time it was my duties to tell Xerox that the conversion issue was causing all of problems and we need to update the long term contractors as well the new hires on where we stand on conversions within the GDO department.
So as you can see I was doing it for them and for the company, because I loved both of them, my company as well my fellow workers who I was seeing quitting in those alarming numbers, and they left because of conversion.
It so hard to believe that what I was doing, thinking it was good would have cause me my job, and what makes it even harder to believe that they fired me and the contract that I signed gave them the power, a clause that I had no idea was in there in the first place.
I really think you should be looking at your management with the GDO department meaning the head of GDO department as this would all fall on her, she is the one that makes the decisions to lie to so many people for so many years, and I believe she was one of two people who were responsible for firing me, instead of meeting me, they decided to fire me, one does not have to be a rocket scientist to see there was something wrong there, maybe they did not want to face the truth.
I think something happen after 2011, they done there last conversions for the GDO, and a new deal has been made with these third party agencies, now remember I was with three agencies in my five and half years.
The agency I was with and the one who fired me, I was with them just a couple of years, so my opinion, they change agencies with new deals made with the remaining agencies they have, as they have fired a couple of agencies in the past.
Let me try to explain this and again this is my opinion, but it also makes sense, 2011, all conversions were stop for the GDO department, but the contractors are not aware of that as they were not told, now not saying GDO contractors does not get converted, some do as if they apply for a different position to a different department.
So now we know conversions are over, so why do they continue to tell new hires the same line, my opinion with hopes that they will stay at-lease one year, but that back fired because they will quit within two months from the day they are hired, meaning about 75% and higher.
Local job bank is swarm with Xerox opening, there are three agencies that Xerox, and all three of these agencies need to keep ads on the job bank because of the high turn over which does not seem to bother the head of the GDO, as if she is expecting it, which I can not figure that one out, why would someone paid a fee on new people just for them to quit within a couple of month, and like I said 90% of them quit not because they hate their job, in fact they love their job, they quit because of conversions.
I have done much research and feel that these finding are close to the truth, there is a hidden agenda within the GDO department, now how high does this go, I have no idea and hope it just goes as high as the Saint John office.
And because I wanted to get an update on the issue and I was very well like by all of the whole call center they may have felt that I would have continue to push on answers on that issues, which I would have, because it was the fair thing to do, I was tired seeing so many people quitting and so tired seeing and hearing the 100 plus crying all of the time about the issue and I say that with positive thoughts.
These long term contractors some of them are moms and others are fathers and some are grandparents, and some are students, each of them have something in common, they were all told that they would be hired, allowing each and everyone of them hope for a future with Xerox, but instead they were all mislead with those words, and because they all need work, many of them have no choice but to work under those conditions.
You know there is a human side to this story, and if Xerox were to look at the human side, they would understand why I continue to fight for these people, I know I would never get my job back, I know that they may think I am a trouble maker, but they are so wrong, I am a man who seen a problem and wanted to help find the solutions so that both Xerox and the contractors can be happy and allow this company to regain its status back for being one of the best places to work, right now they are considered to be one of the worse places to work at, and if we were to take a look at the issue, the one issue that seems to deem this call center to be not a good place work but now with the many ads on t he job banks people now think that they are in dire need of people all the time.
When one see so many ads they would ask themselves, why are they always hiring, and most times they know the answer to the question which is simple, people are quitting all the time, and the worse thing about that, is that the new bunch of new third party contractors will do the same as a on going pattern.
Now if I was able to see the many effects of the conversion issue, why didn't the upper management see the many effects as well, the answer is simple they have seen the many effects, and as long as the three third party agencies were doing masses interviews, they would always have a new group ready to replace the old group that quit, and when that new group comes in, and after a couple of months, that group will quit themselves and the agencies would have yet another group of people ready to go in, which that would explain the number of ads that are place on our job bank.
You can avoid my letter, that is up to you, but if you do, your call center here in Saint John will continue to fall, right now as I mention your turn over is very high and they will soon run out of people, and right now they would hire anyone, so most of the people they hire right now, are not what they would have hired many years ago.
My manager, he was the one that I trusted, the one that always kept telling us if we have an issue or problem, his door is open, with an open door policy, and to know that he was the one who call my agency on June 19th and knowing at the time there were no grounds to fire me, but he knew that there was that clause that allowed him to fire me, I think he should be fired for abusing his position and I also feel that the head of GDO should be replace with someone who can make the GDO department a good and respected department, and again I think she should be fired for allowing my manager to fire me because I wanted to meet with her, she knew me and I believe she was also behind having me fired.
Your ethic group of Xerox, I have worked days on this letter or better yet a report on your GDO department, please do not avoid this issue and the issues that come after this issue.