I'm Malaysian, I bought a laptop Acer Aspire 4741G-332G50Mn on 16 Apr 2010 at KL, Malaysia.
This product have too much problem, it very frequent:
i) auto restart
ii) suddenly blue screen
iii) not able to hibernate (it didn't show hibernate failed, but the next time start up, it show improper shut down)
iv) after a moment in standby mode it turn off itself
Finally on 10 Jul 2010 it hang and not able to boot up anymore.
I had send it to service center for repair on 13 Jul 2010.
This actually is the 3rd times I send this laptop to service center!
I finally make a complaint email to acer and also the support team. In my email I had attached all the error that I manage to record down (such those blue-screen error log), wish they will seriously settle my laptop issues this time. I really wish that I no need to go to their service center anymore. But unfortunately, the next day after they return back the laptop to me (after 2 weeks+) it hang again and not able to boot up (not even show me the bios screen).
I keep on trying to boot it after a few moments, there was 1 time successful boot up, but the keyboard are not functioning!! Then after restart, it again not bootable!!
I'm really disappointed!! So I make a report to the National consumer department (NCCC), and also send acer an email ask for refund. After 1 working day, service center call me up for collect my laptop for inspection. But after 3 days, no call or email from the service center and acer!!
Then I call the service center, unfortunately service center say they will again repair it then return back to me!!! My laptop keep sending to their service center since the first week I bought it!! Since 16 Apr 2010 till now, the laptop was at the service center for more than a month (accumulated)!!
I'm angry and send them an email saying I won't accept the repair unit anymore, asking them please reply me what to do by that day. Unfortunately no reply!!
For your information the support team/service center is an agent company for handling acer support; since the day I make my first complaint acer never contact me or giving me an email reply. Both of them seem like ignoring my complaint!!
I wondering is this the way Acer doing their after sales support everywhere in the world??
I don't know what can I do now beside waiting the NCCC to send them a letter; probably by this month I won't get back my money to buy another laptop!
I paid cash to buy the laptop in Apr 2010, till now I haven't had a proper laptop to use!!
I don't know how to get attention from Acer?! so, I try post my complaint to the internet, hope some one from Acer able to see it, and please give back my money as soon as possible!! I'm urgently need a laptop by next month. Thank you very much!!