Complaint Rating:

Company information:
First American Home Warranty
California
United States

Do NOT get involved with this company!! I wish I had seen this website before I purchased the "home warranty" thru them. What a joke! I have been trying to get the tub upstairs fixed for 2mths now (not kidding) and they "work orders" never make it over to the contractors... I have been MORE than patient with this company and this past Tuesday I called and demanded the rep place me on hold and make the appt for someone to come out this week. She made an appt for today and they were due out between 8am-12pm... Well it was 11:30 and I called to CONFIRM that the contractor was actually coming out and after being on hold for 10 minutes the rep said they never got the WORK ORDER. I demanded to speak with a supervisor (been trying to talk to one for the past 2 weeks no such luck) and went on hold for 10 more minutes then I picked up my cell phone and called the co again while I was still on hold on the other line. The 2nd csr right away said I see you have another rep helping you right now. I said yeah its been 15 minutes and I don't think I should have to wait that long to speak with a supervisor... GOT a supervisor she says what can I do for you (!!!). I asked her have you read my file? She says YES. Then I said "So you tell me what your going to do to fix this"... She says the csr of the day has sent over the work order to a new contractor that will come in today and she will waive the service charge because of the few days delay. I said it has been 2mths now that Ive been trying to get someone in here to fix the leaking problem not a few days... She Yes maimed me for the next couple of minutes and I actually got a call from the contractor who is supposed to be out here today by 2pm... We shall see and Ill update...

Ill be canceling my service though when its fixed. I am worried now after reading about "alteration" charges that they THINK I am going to just sign off and pay for whatever... I WONT. Ill send em on their way and call to get 3 more bids on whatever is the problem... Hey Ive been without the tub for 2mths now- good thing we have 2 full bathrooms!!