Closing USA
reviews and complaints

They took my escrow in Nov 2021, but they still haven't paid my house insurance. It's been 3 months already!

We did a refinance on our house through ***. *** used closing usa. We were sent checks to send out to our creditors, but we received 3 checks that we don't owe to anyone. I have tried to contact them for weeks now. I have left messages every day and also called *** for help. We still have not heard anything, but are going to have to pay back the $7050.00 that is in our loan!

so I gotta say, I'm pretty ticked off at Closing USA. I've been trying to get in touch with them about my closing and I've called their number like a million times, left messages, and even filled out their online contact form. But no one has bothered to hit me back yet, and this is a time-sensitive situation we're talking about here. Not cool, man.

This company helped me with my townhouse refinance, but they didn't give me my 2020 form 1098 yet. I called them all day, but only got a machine. I left a message, but no one called me back. I need the form soon because the tax deadline is coming up. They paid my property taxes, but I still need the form. Please send it to my address or email. Contact me by email or phone.

Closings USA did my home refinancing closing in October . My loan number was *** and the lender was ***. They sent checks to my leaders and leftover funds were supposed to be sent to me. I got a check for $239.53 (Check number ***) in September , but I couldn't deposit it on time. I've been trying to get a new check from them by phone and email for over six months, but they haven't replied. They never pick up the phone or answer my emails. They did a good job during my loan closing, but it's been too long to reissue a check or call me back.

I did mortgage refinance with *** on 03/30. On 4/12, *** send me final settlement statements. On 04/13, Closing USA sent me separate final settlement statements. However, I found two issues. 1) The payoff amount was $460416.45 in the final settlement statement from ***. However, I called my previous lender, *** and was told that the payoff *** received was $460326.69, with a difference of $89.76. 2) The "Due to the borrower" was $2710.58 in the statement from ***, but was $2020.36 in the final statement from Closing USA, with a difference of $690.22. The total difference was $779.98 ($89.76 +$690.22). I called Closing USA. No one answered the phone, I left voice messages, but did not get a call back. Then, I emailed Closing USA, but failed to receive a response. I hope that ComplaintsBoard.com can help me to get back the money Closing USA owes me.

I refinanced my home loan with *** in Aug-Sep 2020 and paid November Property Taxes during the closing. But my township didn't receive the payment and I got a delinquent notice in December. I asked the township tax department and they said they didn't get any payment from Closing USA or ***. I paid the taxes myself to avoid penalties. *** said Closing USA LLC is responsible for paying the taxes as they have the money. I called Closing USA LLC on *** and *** many times but no one answered. I also emailed *** on 01/08 with all the details and payment receipt, but they haven't replied yet. My $3,433.39 is stuck with Closing LLC and they're not responding at all.

I refinanced my crib and closed with Closing USA Delaware, LLC on 11/30. File #: ***. Now, my lender told me that I don't have enough cash in my escrow account for the upcoming year's payments. I talked to an escrow dude and he said that I'm short because of a missed payment. My closing docs say that I paid $4597.86 (section F) for property taxes, but I got delinquent notices in 2021. My lender paid it in June (with penalty fees) and now I'm short on cash. I've tried to contact Closing USA to find out what's up and where my money is, but they haven't gotten back to me. I need to fix this before the end of the month or my mortgage will go up or I'll be broke for the holidays.

I tried to get my $3,342.43 back from Closing USA many times. I paid my property taxes for my home refinance, but Closing USA also paid them. The tax collector told me they returned the check to Closing USA. I called and emailed them many times, but only got one response saying they didn't get the check back yet. They promised to stop payment and give me my money back, but I haven't heard from them since. They've had my money since December and won't do anything about it. Jamie P is the Director of Closing Operations and their contact info is below.