Climate Doctors
Reviews and Complaints

I purchased a circuit board from ClimateDoctors (http://ClimateDoctors.com) and did not receive the OEM part that I ordered. Instead received a generic part, which cost about eh 1/3 of the cost. They refused to take it back and even attempted to offer a discount. ClimateDoctors are unethical and don't send you the same part that you might find on their web site. Instead you get generic "cheap" parts. Numerous complaints can be found regarding ClimateDoctors.

These guys told me that a product I enquired about was suitable to my system at home so I ordered the product and found it wasnt compatible.

Asked for a refund they said yes. Sent the item back and then they just ignore all emails. Never saw my refund.

Patchetic customer service from Chris Auger.

I looked at their return policy and it is your own fault for not reading it. They clearly have this policy for homeowners that have no clue what they are doing and then you get mad at climate doctors for your stupidness. You should call a professional in the beginning like me if you have no idea how to fix a furnace. I would guess they get a lot of this since buyers think it is like Wal Mart where you can return anything. You should have checked the pilot in the beginning.

Climate Doctors assured us that my furnace Lennox needed (1) ignition kit and that is why the furnace did not light everytime. I ordered the part in May of 2010. I paid with credit card immediately .My boyfriend stauled at installing the part since the weather was getting warm. I had the same problem this December. I called the Heating & Air Conditioning Co. that installed the system. The pilot was clogged and had nothing to do with the ignitor.The part was not only not necessary but wrong. I called Climate Doctors and agreed to pay a re-stocking fee and they refused to credit my credit card because I had the part since May regardless of the fact that it was in it's original packing and unused. If I had known their policy of returns I would have never bought from them. TOTAL RIP OFF ARTISTS! WATCH OUT!

This is about climatedoctors.com in Omaha and NOT www.climatedoctors.NET out of Dallas, TX. Two separate companies.

I have a Radon Mitagation business in Montana. I order allof my fans from Climate Doctors. I found the same issue one time when I orderedone of my fans through them on e-bay. Icalled them directly expressed my disappointment and they made good on it in a timelyfashion. I was impressed when the owner of the company addressed my complaint andI order every fan from them now. My relationship with this company is going on6 years now. I will continue doing businesswith them. I think they have worked out there e-bay glitch and are worth doingbusiness with.

Agree...

I've alos had a very bad experience with Climate Doctors. They substituted a sub-standard generic circuit board and charged the $$$$. Also, many compliant files with the Better Business Bureau and under legal investigation.

To the guy that ordered off of Amazon. If you knew anything about amazon you would have not complained. Climatedoctors does not charge your credit card, Amazon does and then they send payment to the seller. Your beef should be with Amazon and not the seller. Call them and maybe they will refund your shipping fees.
TJ

I have ordered several tools from this climatedoctors.com and have zero complaints. They have fabulous prices and service.
TJ

They are no good. Climate Doctors will us the bait a switch tactics. Cheap parts and $$$$$.

There are numerous complaints to the BBB regarding Climate Doctors practice of substitue generic parts for OEM parts. Beware of Climate Doctors! They will rip you off!

I had exactly the same experience. They listed a part as being in stock but actually didn't have it. They did call me to inform me that they would not be able to ship it expedited as I had requested. I asked them why they lifted it has in stock when they did next to have it and she gave me some long convoluted nonsensical answer. I actually recorded the conversation and I tried to attach it here if you would like to listen just for kicks and grins.

Anyway, I asked them if they would send it overnight, given that it is a furnace part and I'm freezing my butt off here, and I would have ordered it from someone else and had it here by Monday if they had been truthful on their webpages to what actually had in stock. After checking with her " superiors" she said she " couldn' t do that."

I canceled the order and ordered from 1hvac.com. The guy in Kentucky didn' t have it in stock either, but at least he told me so and promised to try to get it out as soon as possible. We' ll see what happens but I won' t be doing any business with in Nebraska anytime soon

dictated by Nicholo J. Sartor, M.D.

I order a producted from Climate Doctors using Amazon.com... The advertisied shipping was around $8. When I recieved the invoice that day, it showed shipping to cost $15. I emailed the company that day about the descrepancy and was told by Chris that he would refund the differecence and that the mistake was Amazon's fault.

10 days later, no refund. I was given the run around. Chris and Climate Doctors had no intention or refuning the diffrenced. I was given the run around until I finally decided to give up...

I have seen numerous complains about this company... Consumers shouldn't judge a company when everything goes right. They should judge a company on how they handle things when they go wrong.

The last complaint I read about this company, the consumer reported them to the Better Business Bureau and that was yesterday...

I honestly believe this company has bogus customers padding their positive responses because the negative complaints are really negative. Not 3s or 4s but 1s as an awful experience.

The last statement I recieved from Climate Doctor was "I'm glad you had a negative experience." What's up with that?

I would have called them first, at end of June, to check on the status before I opened a dispute. You kind of screwed yourself there, you pissed them off and then they of course made you wait for a refund. Granted, they should have sent you the unit mid-June, but a phone call from you could have quickly remedied the situation!