Menu
China Freight Customer Service Phone, Email, Contacts

China Freight
reviews and complaints

China Freight's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.chinafreight.com
www.chinafreight.com

Learn how the rating is calculated

2.5 16 Reviews 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

China Freight reviews 16

ComplaintsBoard
M
12:15 pm EDT
Verified customer This review was posted by a verified customer. Learn more

China Freight Reliable and Fun: My Experience with China Freight

I gotta say, China Freight is pretty dang good. Charles, the guy who helps me out with customer service, is a real hoot. He's always cracking jokes and making me laugh, but he also knows his stuff and helps me solve any problems I have with exporting goods from China. It used to be a real headache, but now it's almost enjoyable!

And let me tell you, China Freight can get your goods anywhere in the world. It's been a huge help to my company's business. I used to worry about how I was going to get my products to customers in other countries, but now I know I can rely on China Freight to handle it all.

Overall, I'd say China Freight is a company you can trust. They know what they're doing and they're always there to help you out. If you're looking to export goods from China, I'd definitely recommend giving them a try.

Read full review of China Freight
Hide full review
ComplaintsBoard
J
10:54 am EDT
Verified customer This review was posted by a verified customer. Learn more

China Freight Disastrous Experience with China Freight: Don't Waste Your Time and Money

enough to use China Freight, then go ahead and waste your time and money. My experience with them was a complete disaster. I had a container ready to ship on October 18th, but they didn't show up until November 1st. And even after that, they didn't ship until November 9th. They promised me that it would arrive in the US by December 5th, but it didn't show up until Christmas week.

To make matters worse, they delivered it on the wrong truck, which wasn't the one I had requested. They had to return it to Miami, and I had to pay for delivery twice. And when I was waiting for it in Orlando, they didn't bother to call me. Instead, they told me that it would arrive the next day, but I had to wire them money before they would release it.

The worst part of all of this is that the owner of the company never bothered to contact me. Instead, I had to deal with incompetent girls who made excuses and begged for another chance. I'm sorry, but I'm not stupid enough to use China Freight again. If you want to avoid a complete disaster, then stay away from them.

Read full review of China Freight
Hide full review
ComplaintsBoard
G
10:28 am EDT
Verified customer This review was posted by a verified customer. Learn more

China Freight China Freights: Affordable and Reliable Digital Freight Forwarder

I gotta say, I'm pretty happy with China Freights. They're a digital Freight Forwarder that hooks you up with some pretty sweet logistics services that won't break the bank. Their online booking platform is smooth as butter and takes care of everything from start to finish. And let me tell you, they don't charge an arm and a leg for shipping. Plus, they make sure your goods get to where they need to go without any damage. It's a real weight off my shoulders knowing that my shipment is in good hands and I'm saving some serious cash at the same time. So, big ups to China Freights!

Read full review of China Freight
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

China Freight Efficient, Affordable, and Professional: My Experience with China Freights

I gotta say, China Freights is the real deal! I've been using their services for a while now and I'm beyond satisfied with their work. They get the job done in a jiffy and my products always arrive in tip-top shape. Plus, their freight rates are so low, it's almost unbelievable! And let's not forget about their customer care team - they're the bomb!

Honestly, I've been in the business game for 5 years now and I've never come across a company as iconic as China Freights. They always leave me in awe with their efficiency and professionalism. I can't recommend them enough - they're a true blessing in the shipping world.

If you're looking for a reliable and affordable shipping company, look no further than China Freights. They're the real MVPs!

Read full review of China Freight
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

China Freight Smooth Shipping Experience with China Freight: Fast Delivery & Impressive Customer Service

I was really nervous when I placed my order with China Freight, but then I checked out their reviews and almost all of them were really good. So, I decided to ship my 500kg of goods from China to the US last week and the customer service executive, Kevin, was really impressive. He gave me a perfect delivery, including customs clearance. It was through sea, but the delivery time was really fast. I will always recommend them as they are a blessing in the shipping world.

I was really impressed with how easy it was to work with China Freight. Kevin was really helpful and made sure that everything was taken care of. He was really patient with me and answered all of my questions. I was really nervous about shipping my goods, but he made the process really easy.

The delivery time was really fast, which was really surprising. I was expecting it to take a lot longer, but it arrived really quickly. The customs clearance was really smooth, which was really impressive. I was really worried about that part of the process, but it was really easy.

Overall, I would definitely recommend China Freight to anyone who needs to ship goods from China to the US. They are really easy to work with and the delivery time is really fast. The customer service is really impressive and they make sure that everything is taken care of. I will definitely be using them again in the future.

Read full review of China Freight
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

China Freight China Freight: The Best Freight Company Out There!

I was so happy with China Freight that I had to write a review about them. They are the best freight company out there. They made my business life so much easier. I had a great experience working with them. Their customer service team was always there for me and they were so friendly. They gave me the best rates for my shipments and they are the only company that offers such low prices. I was surprised by how fast they shipped my products. They always delivered my products within a week. I have never worked with a better company than China Freight. They are the best in the business.

Read full review of China Freight
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

China Freight Unbeatable Freight Rates and Exceptional Service: My Experience with China Freight

China Freight been doing all my imports for years now and they're the best in the business. Their consultants are all humble and respectful. You won't have to worry about the products they ship, they always come in good condition. They're so fast with their deliveries, it's almost unbelievable. And the craziest part is that their freight rates are the cheapest in the world. Don't hesitate, you won't regret working with them.

Read full review of China Freight
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

China Freight Terrible Customer Service and Missing Products: My Experience with China Freight

My problem with China Freight is still not solved, and it's been a real headache. I asked them to send me some products from Amazon, and they received the products just fine. But then, they took more than two months to locate them! Can you believe it? And now, they want me to pay for storage fees, even though I'm happy to pay for the shipment itself. It's just not fair.

When I complained about this issue, the staff didn't seem to care at all. In fact, they even threatened to "blacklist" me! That's just ridiculous. When you're not getting the help you need from the staff, you naturally want to escalate the issue to management. So, I sent an email to the supposed "management" and asked for their help. But instead of helping me, the manager just referred me back to the same staff member who wasn't helping me in the first place!

I've written back to the manager several times now, but he's just ignoring me. It's like they don't care about their customers at all. I even asked to speak to his manager, but I'm still waiting for a response. This is the worst customer service experience I've ever had. It's like they're not interested in dealing with me at all.

To make matters worse, there are 48 products missing! They received everything just fine, but now they're ignoring the fact that almost 50 products are missing. It's just not right. I would not recommend China Freight to anyone. They're not interested in helping their customers, and they don't seem to care about the products they're shipping. Stay away from them if you can.

Read full review of China Freight
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

China Freight Terrible Experience with China Freight: Overcharged and Late Delivery

We had a really bad experience with China Freight. We paid a lot more than what they originally quoted us. When they received our goods in China, they charged us even more money before releasing them. We were really upset about this. And then, to make matters worse, we found out that our product was going to be delivered three days late by Forward Air in the USA. We were really frustrated about this because we had already been waiting for our shipment for a long time. We tried to contact China Freight to see if they could help us, but there was no one to talk to. We had to spend days trying to get in touch with the actual broker in the USA. China Freight had given us contact information for Swissport, but they don't work with China Freight anymore. It was really frustrating trying to figure out who to talk to. Finally, we were able to get in touch with Maestro. But now we're wondering how we can get refunded or reimbursed for all the extra money we had to pay. It's been a really frustrating experience.

Read full review of China Freight
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

China Freight China Freight's Unprofessional Behavior Cost Us Thousands: A Review

China Freight took on our LCL shipment to the USA, but instead of handling our pallet as one unit, they decided to create 28 separate packages and gave each one a FedEx label. These packages were then placed into a container with 928 other packages. When the container arrived in the USA, a random person was authorized to open it and give the 956 cartons to FedEx cargo. Unfortunately, during this process, 25 of our 28 cartons went missing, and we have no idea how many other packages were lost.

We reached out to China Freight for assistance, but they refused to tell us who the USA agent was. We had to do our own investigation to find the agent, who was unhelpful and refused to answer our calls or questions. We made numerous phone calls to China Freight, but they offered no support and told us to file a claim with FedEx. We did so, but FedEx said they had no responsibility since they never scanned in the labels.

We lost $5000 worth of products, $1000 in shipping fees, and $1500 in duty fees. Mistakes happen, but if China Freight had offered real support, we might have been able to find the lost items. We believe that China Freight is a terrible company, and they were also rude to our partners in China when they called for help.

Overall, we had a terrible experience with China Freight and would not recommend them to anyone. Their lack of support and unprofessional behavior cost us a significant amount of money and time. We hope that they will improve their services in the future, but until then, we will be taking our business elsewhere.

Read full review of China Freight
Hide full review

China Freight complaints 6

ComplaintsBoard
D
4:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

China Freight Shenzhen Yuanxun International Freight Forwarding Co. Ltd

Shenzhen Yuanxun International Freight Forwarding Co. Ltd

Here is Big Fraud Scamming Freight Forwarder Company

Shenzhen Yuanxun International Freight Forwarding Co., Ltd

Agent name Jessie Cao

Beware from this fraud peoples , I am from Germany , the stole my all goods , even I made complaint on Alibaba , after 60 days complaint , nothing get solution , at the end the give me refund only 5% . 95% they stole

I emailed at least 200-300 emails to Alibaba against this fraudster and presented all the evidence but I got nothing. You can give as much evidence as you want for your efforts, they won't help you

Claimed loss: They have lots of tricks to scam you

Read full review of China Freight
Hide full review
ComplaintsBoard
J
12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

China Freight Unprofessional and Unhelpful: My Experience with China Freight

Yo, so I gotta say, my experience with China Freight (chinafreight.com) was not great. The people there were straight up rude and aggressive, like they didn't even care about helping me out. And to top it off, they wouldn't even give me the right shipping paperwork! Like, what the heck? That's just basic stuff, man.

And don't even get me started on the HBL situation. They just straight up ignored it, like it wasn't even a problem. But let me tell you, that HBL was NOT legal. I don't know what kind of shady business they're running over there, but it's not cool.

Overall, I would not recommend China Freight to anyone. The attitude and lack of professionalism is just not worth it. Save yourself the headache and go with a different company.

Read full review of China Freight
Hide full review
ComplaintsBoard
B
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

China Freight Reliable and Affordable Freight Services with China Freight - A Review

China Freight is the best place to go if you need reliable and fast forwarding freight services. Their website is easy to navigate and you can check out their reviews to see just how great their services are. They offer affordable logistic services that won't break the bank. They understand that your time is valuable, which is why they work hard to save you time. You can book their services today and rest easy knowing that your freight is in good hands. Don't waste your time with other companies, go with China Freight and you won't be disappointed.

Read full review of China Freight
Hide full review

Is China Freight legit?

Our conclusion: China Freight's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

China Freight earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

China Freight has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of China Freight's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Chinafreight.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Chinafreight.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Chinafreight.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The chinafreight.com may offer a niche product or service that is only of interest to a smaller audience.
  • China Freight protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to China Freight. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
N
11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

China Freight Disappointing Experience with China Freight: Late Delivery, No Tracking Number, and Expensive Fees

China Freight is not a good freight company. They charge a lot of money and your product will arrive late. They don't give you a tracking number, which is really frustrating. I wouldn't recommend them to anyone. Another thing that's annoying is that they don't accept credit cards, so you have to do a wire transfer which can cost you extra money from the bank. It's just not worth it.

Read full review of China Freight
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

China Freight Unreliable and Untrustworthy: My Experience with China Freight

I recently had an experience with China Freight (chinafreight.com) and unfortunately, it was not a good one. I placed an order with them and requested for it to be delivered DDP (Delivered Duty Paid). However, when they collected the goods, they informed me that they couldn't do DDP and quoted me a tax of around 300.

To make matters worse, they suggested the wrong HS code which ended up costing me a whopping 2500 in tax! When I asked them to change the code, they refused to do so.

To add insult to injury, they lied about the goods arriving in customs already and failed to provide any evidence when I asked for it. This was extremely frustrating and disappointing.

Overall, I would not trust China Freight again. While their prices may be cheap, it's not worth the poor service and lack of accountability. I highly recommend paying more for a more reliable and trustworthy shipping company.

Read full review of China Freight
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

China Freight Unreliable and Deceptive: My Experience with China Freight

So, I was looking for a reliable freight service to ship my products from China to the US. I stumbled upon China Freight and decided to give it a try. At first, they gave me a quote based on the dimensions I provided, which seemed quite reasonable. I was impressed and decided to go ahead with them.

However, things took a turn for the worse when I shipped my products to their warehouse. They gave me a new quote that was way higher than the initial one. I was taken aback by this sudden increase in price. I tried to cancel the shipment, but they told me that I would have to pay an exorbitant amount of money to release my inventory.

I was extremely disappointed with their service and felt like I had been scammed. I would advise anyone looking for a reliable freight service to avoid China Freight at all costs. They are not to be trusted and will only cause you unnecessary stress and financial loss.

Read full review of China Freight
Hide full review

About China Freight

Screenshot China Freight
China Freight is a leading freight forwarding company that specializes in providing reliable and cost-effective shipping solutions for businesses and individuals worldwide. With over ten years of experience in the industry, China Freight has established itself as a trusted partner for clients looking to import or export goods from China.

The company offers a wide range of services, including air freight, sea freight, express delivery, and warehousing. They have a team of highly skilled professionals who are dedicated to ensuring that every shipment is handled with the utmost care and attention to detail. They work closely with clients to understand their specific needs and provide customized solutions that meet their requirements.

One of the key strengths of China Freight is their extensive network of partners and agents across the globe. This allows them to provide seamless door-to-door delivery services to almost any destination in the world. They also have a strong presence in China, with offices in major cities such as Shanghai, Shenzhen, and Guangzhou.

China Freight is committed to providing excellent customer service and support. They have a 24/7 customer service team that is always available to answer any questions or concerns that clients may have. They also provide real-time tracking and monitoring of shipments, so clients can stay informed about the status of their goods at all times.

Overall, China Freight is a reliable and trustworthy freight forwarding company that offers a comprehensive range of services to clients worldwide. With their extensive experience, global network, and commitment to customer service, they are a top choice for anyone looking to import or export goods from China.

Overview of China Freight complaint handling

China Freight reviews first appeared on Complaints Board on Jun 5, 2023. The latest review Shenzhen Yuanxun International Freight Forwarding Co. Ltd was posted on Nov 16, 2023. China Freight has an average consumer rating of 1 stars from 16 reviews. China Freight has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.6
4 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. China Freight contacts

  2. China Freight phone numbers
    +1 61331813006
    +1 61331813006
    Click up if you have successfully reached China Freight by calling +1 61331813006 phone number 0 0 users reported that they have successfully reached China Freight by calling +1 61331813006 phone number Click down if you have UNsuccessfully reached China Freight by calling +1 61331813006 phone number 0 0 users reported that they have UNsuccessfully reached China Freight by calling +1 61331813006 phone number
  3. China Freight emails
  4. China Freight social media
China Freight Category
China Freight is related to the Freight and Cargo Services category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.