Chic Soul
reviews and complaints

I'm a size 18-20. I ordered the largest size available which was 3x and 2x/3x. The pants 3x on the tag, however, they fit like size 14. The sweaters I order also too small and poor quality. I can shop at any other women's clothing store and select these sizes with absolutely no problems at all. Then I tried to get a refund because I don't intend on shopping with this company again just to find out there are no refunds, just codes to get discounts on my next purchase. What good is a discount when I can't fit the clothes. Disappointed would be a understatement. We are in the middles of a pandemic and I wanted to treat myself. At least you could give people their money back if they are not satisfied with your false advertisement.

I published a review about swimsuit bottoms I received, but didn't like and the review was never published, despite me trying three times. I reached out and the email I received from customer support said "Since our reviews are processed through our curation guidelines, we strive to keep publishing reviews that we as a company support!" This tells me I won't get my review published, and they are only curating positive reviews. It's a bummer, because it's really hard to find cute and reasonably priced plus sized clothing, but if I can't trust the company to give me honest reviews, I can't support it any further. TL:DR: They don't publish negative reviews and will only give you store credit for your returns. Spend your money elsewhere.

Really disappointed in their return policy. I have spent at least $1000 at Chic Soul and to find out, upon returning a few items from my most recent order (due to being too large), that they don't refund your money and only offer a gift card for the returned amount isn't what I want or expect when shopping for clothes. I also had to contact them asking if they received my return to get said gift card code. I will not be shopping with them again. It is irritating that I have to do so now with my "gift card" from my returned order. This return policy is ludicrous for the amount they charge for their clothes. This return policy should be clearly stated upon ordering. The best thing Chic Soul could do is update their return policy practices.

Buyer beware - I placed an order for the first time, the sizes on their website are very misleading. The clothes run very large and are not the quality they lead you to believe. Come to realize that they don't refund your method of payment, but hold you hostage to ordering from them again bu only giving you a gift card. That doesn't work when the clothes don't fit you. After emails not getting a response I called and got in touch with a Joy who is supposed to be the Customer Service Manager. She assured me, in writing that my return would be processed back to my form of payment and that did not happen and as you can imagine they are not responding. This company is clueless on what the term "customer service" means and they basically have lies and stole my money.

Unfortunately, I still have no clothes to review. I waited two weeks and when my tracking showed "delivered" it was to a town no where near my home. While CS has offered to ship the items again, (minus several items that are now sold out), and given me a credit code to shop for more items, I must say, I'm leary. It remains to be seen if the clothes fit or are quality as I haven't received anything a month later. And if they don't, shipping costs are on me to return. My order was over $200 and was my first with the company. While they seem to be trying to make it 'right', I doubt I'll be giving them a second chance. I needed these clothes for church, I'm out the money and have no clothes. I have to go buy them elsewhere now. Surely the company realizes this isn't a sustainable way to.run a business.

Chic Soul has the worst return policy I have ever heard of. Being that they are solely online, of course you do not know if the items will fit properly, until you receive them. Well, most of the items I received do not fit, and to send them back they only offer a gift card code. What am I supposed to do with a gift card when the smallest size is too big for every item I purchased? There is no alternative size that will fit. This is absolutely ridiculous, I received the package yesterday, and am returning it today, so there is no feasible reason why I should not be able to return the items that do not fit, less shipping charges, which is reasonable. I am well within the window of reasonable time to return, I paid in full, the items simply do not fit. This makes no sense and now I am out $200 with a company I cannot shop at.

Buyer beware! When I first came across this company, I was excited because cute plus-size clothing is hard to come by. However, what I found is that the items I received were extremely poor quality and ill-fitting. It is difficult to judge what you're truly buying from the limited information on their website (no fabric information, no close-up pictures, no care instructions.) Also, their return policy is extremely cumbersome and expensive. Only full-price items are returnable and you have to pay to ship the items back. Even then you can only get store credit! What is most alarming is that the company is suppressing negative reviews! I have tried 3 times to post reviews of the tops I purchased and they have yet to show up on the website, even though more recent reviews are visible. You'll notice that most reviews are very vague and almost all are 5-star reviews. Very dishonest business practice!

I agree with the negative reviews below! Buyer Beware! I will now be looking at every companies return policy and reviews that are from somewhere other than their own site. Of course no reviews below fives stars listed on their website. I ordered based off the size chart. The fabric on everything I ordered was cheap. I honestly don't think it's worth the time to pay to send the items back for store credit for other items that you have to pay shipping for again, and who knows if they will work out. Going to try to sell in a yard sell or consignment just to get if off my hands and get some money back. What company doesn't return the customer's money if they don't like the items and feel like they don't have anything that would work for them? No, I didn't reach out to customer service for some bogus excuse when they will just continue to make money regardless. Lost faith in online shopping today!

This company edits their reviews and only posts glowingly positive ones. I posted a review about clothing not working for me and they responded by email with a saccharine sweet response that didn't even address my concern and didn't post the review. Which means we can't trust the ones that are there. They also refuse to refund money and will only give store credit. On top of that, they make the customer pay for return shipping. They also don't do replacements so if you are able to order the same piece in a different size, you have to pay shipping AGAIN for same item of clothing. They streamline all sizes into only three, 1x-3x which means if you are at the bottom or top of the size range, the clothes are not likely to fit well. I ordered four 1x tops based on their size chart and none of them fit--all too big. According to their chart, 1x is sizes 12-14. I am usually a 16 and they were all too big.

I love Chic Soul! I have just discovered them in the past two months I have ordered 6 times! I chucked out all my clothes that didn't spark joy...working on replaced with Chic Soul! Not everything worked I ordered but returns were so easy with Happg Returns and I knew (because I can read) that it would be in store credit, which is totally fine as there is SO many wonderful times. I LOVE how fast they ship their items! One downside is because the items are a little nicer than your local Target you can't just throw them in the washing machine, I did that and one 55 dollars and it totally shrunk. My bad though. Most items are hand wash, (again I can read )and saw it on all the labels. So I don't blame them at all. Now I just keep a special laundry bin for my CS items. But I LOVE their clothes, I feel beautiful in them and that is worth the price tag in my opinion! Thank you Chic Soul for creating a wonderful product! I'm hooked for life!

This boutique has beautiful clothes. I have found the sizing to be very compatible with things that I have ordered from Amazon. If a blouse or dress is flowy I can usually size down. Otherwise I have found everything else true to size or very close. I understand if it may not be a perfect fit every time because on line boutiques use various vendors. This is a learning curve that many on line shoppers need to understand. I have returned dresses that were too big but they were flowy and I knew that might be the case when I ordered it. But I had no issues with Chic Soul issuing a credit-as this is their stated policy and they did so right away after I shipped it back. I will continue to shop from here for me and my daughter. So far the clothing has been as expected and was described well on the website. In addition, so far I have experienced no issues at all with their customer service. I have no problem at all recommending them and giving them 5 stars.

For an online company their are far too many constraints. If an item does not fit, you can only receive a store credit. You then have to hope the next order fits well or you are stuck paying all the return shipping. Sale items are non refundable and most saw items are only 10% off. I paid 34 dollars for a top that was originally 37 and now I am stuck with it. The more loose fitting tops are deceivingly shapely on the only model used on their site. I ordered my exact measurements and the tops were huge! Very hard to judge what will fit or not which is expected for online shopping, but that is why most online clothing stores today offer a full refund or at least free return shipping. As a new company do it right the first time instead of cutting corners. Lastly, once you receive your item and realize it doesn't fit, all the other sizes are sold out by the time you are able to ship your items back! Just another reason why customers should receive a refund not a store credit.

I'll start with the positives first, Chic Soul does a great job at luring you in with their models and website. The clothes LOOK great. The shipping is also super fast but it all ends there. I've ordered 4x from them and returned all but this last one. Only because they only issue return gift cards. You will not get your money back and I was tired of returning things. The quality of the clothing is really poor, looks and feel like amateurs are making the clothes, and in my opinion, extremely overpriced. I ordered according to the size charts and every time they have been wrong. This last time, I ordered what I thought were "safe" items, to spend my "gift cards" from my previous returns, a tie-dye biker short outfit and a pair of plain black biker shorts. The shirt in the outfit fit both me and my husband at the same time, wider than it is long. The black biker shorts were literally square, like they would fit Spongebob. Super disappointed and just wish I could have gotten my money back.

Like many have said, and Chic Soul has tried to refute, is that they only post positive reviews. I tried to leave a 3-star review and a 2-star review multiple times on the quality of an item I received. The reviews were not hateful, hurtful, one-time defect, or person/body-type specific. I mentioned the fabric was itchy on one and the fabric was thin and see-through on another that was supposed to be a sweater. Ironically, these reviews never made it to their website, but my 5-star review was instantly posted. Like, no monitoring time from their customer service to make sure it meets their "company guidelines," nothing. It was just instantly on the website. I guess every 5-star review meets their company guidelines? I don't quite understand why Chic Soul thinks they should decide for us what reviews would be helpful to others, instead of just being honest and posting every review and letting the person reading the review decide if it is helpful to them or not. The clothes from this boutique are VERY expensive, and if someone is going to invest money in to the clothing from Chic Soul, it would be way more helpful to have an accurate representation of the experiences others have had with the clothing. I could never again, and others should never, trust the reviews posted on the Chic Soul website. I feel like this is a very dishonest way to run a business. I just hope people read these reviews before investing hundreds of dollars on clothes from this boutique like I did.

I echo what so many others have said. The clothing is cheap ***, half of it can't even be washed in the washing machine. I have been round and round with them, and have spent $75-$80 in shipping sending back things over and over because it's such poor quality and the prices are ridiculous for what you get. They won't let you return anything and get your money back LIKE A REPUTABLE BUSINESS DOES. They just keep gouging you on your dollar until and unless you give up. Which I did. And their customer service didn't help matters. I have talked to at least five people via their website, their Facebook, etc. They delete any reviews that aren't five stars, which in my opinion is not only a questionable business practice, it is dishonest. Try it and you'll see what I mean. You just keep submitting reviews and never see them appear on their social media or their website. If you are truthful, they squash your right to share your opinion. I also received an item that was damaged out of the box and they have done nothing but offer me a store credit to get more *** from them. The other item that was so cheap I doubt I could even sell it at a yard sale they dangled this offer for a one time refund on, but then told me I couldn't qualify for it because I had washed it. I received a wrinkled beyond belief garment that looked absolutely nothing like the picture, of course I washed it trying to see if the wrinkles would come out. Don't waste your time and warn all of your friends. I know I'll be sharing it on every social media platform to try to save someone else getting scammed.

When I received my order nothing fit and needed to return everything. I then realized the return policy was store credit only. After expressing my dissatisfaction they offered a courtesy refund but I decided to choose the gift card and buy something else. It was my mistake for not realizing what their return policy actually was. Plus the bathing suit was actually really cute and was willing to try a new size or print.

I went to process the return to then realize I couldn't return the bathing suit because it was on sale. I was told items that are part of the permanent sale collection aren't eligible for refunds. This is not stated anywhere on the sale page or the bathing suit page itself but only on their return policy page. Very misleading. Would have never purchased if adequately labeled as not returnable.

A customer service rep (over the phone) allowed me to return all items in my order (including the sale bathing suit) and processed it all for me on their end because I wasn't able to on mine. Great. Such a hassle but thankful that I can return the bathing suit too. Was told she sent the shipping label to my email but I never received it. Had to send more emails to figure out how to get this shipping label I needed for my return. Two days later I finally receive a shipping label. However, I had already sent a new email stating that I was fed up and would be proceeding with the one time courtesy refund that I was originally offered.

Today I received a response in regards to my courtesy refund. They are now telling me I have to complete a return through their website and ship the items back. I will receive a gift card for my return after the carrier scans the package. I then need to contact their customer service again for them to cancel the gift card and refund the money to my original form of payment. This was never said to me during my initial conversation with them about a courtesy refund. The lack of transparency is insane. Never again.

I got two sweaters that were too large. I returned the items and never got my money back. I even had to pay for shipping. The items they sell are too large for me and I just want my money back. Don't shop here, they take your money and run.

I have not received my order, shipped June 29. Customer service was only offering to refund shipping charges of $6.49. Order *** $45.51 *** July 13 last update on package Contacted Customer service August 5, response received August 6. Company stating no control over shipping. Only refund of shipping charges offered. No other resolution.

I want a full refund but cannot get it. I returned the items purchased looking for a full refund to my bank account but was given a gift card instead. The items ordered do not fit and this is the largest sizes available. I will never use this gift card due to this. I have emailed customer service and was told someone would call me but I have not heard from anyone. I just want my money back. Thank you!

Company won't refund even after receiving back clothing They didn't state return policy until package came in mail with letter. Returned all cloth in g and they told me 3 -7 days they would give me a "gift code" it's been over 7 and now they say it's going to be another 5 days for that code on top of the already 9 its been. They don't allow any feedback ratings on their ksite unless it's 5they mislead people and then wont give back their money

placed online order and unable to reach company by listed phone number and no response from them via email after numerous attempts. 8-3-2019 placed online first time order and went thru immediately. upon trying to adjust order withone one hour was unable to reach anyone and i believe it is not a legit company. i called my bank to file a dispute alo immediately. items paid for with bank debit card. order number *** is my order which i now wish canceled. phone numbers for this com not working

The order I received was defective. The size 2 pants were child size. The tunic went below my knees. They do not do refunds. First time purchase Order date 8/28. Received 9/3. Order number *** Paid with MasterCard. $96.49. Emailed them as per policy regarding defective garmets asking for my money back. Policy for returns is all sales final and a gift card code will be emailed. If garmet(s) defective email directly. I did this and was told would receive a gift card code. Poor business practice to sell defective items and not return money

Return policy not clearly stated to understand you can only get store credit. Plus had to pay for high shipping to return item! Ordered 500 worth of clothing and returned most of the items seeing how the sizing just does not match up to what is shown on website. Was forced to pay high shipping fee to return item. Then the company still refused to refund me! Company is stating they only allow store credit cards to be issued as a refund.. This is unacceptable really since the clothes just do not fit me at all! Feel like not only am I out 500.00 but also the high shipping cost to ship items back.

I was hesitant to order from this company just because there are so many scams out there. Now my tracking says delivered. I have not received my package. I have reached out to the Usps by phone several times with no response. I have emailed the company and they are basically telling me it's on Usps and they aren't willing to help. I should have followed my guy thinking this company was a scam... now seeing all these complaints basically having my same issue. It's not the amount of $ it's the point I did not receive what I paid for. I would like a FULL refund of all the money I paid shipping and all!

Not made aware of very strict return policy for poorly made merchandise. Credit issued is not legitimate & not willing to work to resolve. Purchased $275 worth of merchandise on or around 10/15 and had not been made aware of an exchange only policy. Items that were poorly made I paid to send back immediately and never heard from Chic Soul. I contacted the company to learn that they had a credit issued but didn't notify me. Do not want to use it. Discussed with Chic Soul, no avail. Attempt to use portion of credit and has failed. Associates at Chic Soul don't know why and aren't interested in fixing either.

I purchased 5 items totaling 205.00 no were in the check out process are you told that they will not refund your money,. I purchased 5 items totaling over 200 dollars, received them, tried them on and needed to return them. It was only then that I was told that their policy was to only offer store credit or gift cards. This policy is not made clear at any point in the check out process, and no it is like I am forced to make a $200 contribution to this business. I find that it is very unfair that this business is allowed to continue to fraudulently take peoples money and not return it when they ave received their items back. I it is a license to steal from those who are looking for clothes that fit.

Expect reimbursement and change in return policy or explicitly state the return policy before purchase in the checkout procedure. On November 20, I ordered 8 pieces of clothing from the online company Chic Soul, including multiple sizes of the same item for sizing purposes. My order # was XXXXXXX. I spent $306.89. My clothing arrived and I promptly tried it all on. Sadly, items didn't fit me. I boxed up the ones that didn't fit to return for my money back. As I was boxing the items I saw the comment that they do not reimburse money - just credit for exchange. If I knew I'd be scammed out of my money I would not have ordered. If this information was clearly stated at the time I placed the order I would not have ordered. I would have instead gone to a store to try things on to see if they fit before buying. I'm very disappointed and feel scammed. I expect a full reimbursement and change of policy. I have contacted them for reimbursement instead of the gift card and they refuse.

Original package didn't show up and the replacement didn't either. Seems like this company is a scam. After making this purchase on Black Friday, I received shipping confirmation. The package never showed up. I emailed customer service after this and they sent me to contact USPS. They never had any information or got back to me on the claim. I contacted this company again and they said they would resend the package. After a while of hearing and recording nothing, I emailed again asking if I would get another shipping confirmation or if it would just show up. They said a shipping confirmation would be coming. I emailed today, 16 days later and they said the package arrived January 16th. I never received another shipping confirmation and the second "arrival date" was January 16th, which is 6 days prior to my email asking about shipping notification and then confirming another notification would be coming. This company seems like it is a scam because their dates are not lining up and USP didn't know about the first package.

I am super unhappy and dissatisfied with this company and their return practices. I am requesting a full refund back for all items. I ordered my first two shirts October 24th the entire order was $75.59 I kept one sweater Hearts Sweater which not including tax was $39.00. I purchased another sweater November 5th Time to unwind for 49.09 I ended up keeping that sweater. November 14th I purchased another sweater Angel in you for $49.71 which I sent back I got my exchange codes. I got another sweater I ordered November 16th I used $34.98 exchange code I paid $20.90 out of pocket. I returned that sweater and used my exchange code December 4th and ended up paying $37.05 out of pocket. I was only refunded $37.05. When in total I had spent close to $174.39 at this store and was only refunded $37.05. I want a refund closer to my full amount spent at this store out of 7 items I only kept 2. The quality is terrible, they smell funny no description is included on the product they withhold negative reviews. I am going to attach copies off all my receipts from Chic Soul along with my receipts from***.

Expect reimbursement and change in return policy or explicitly state the return policy before purchase in the checkout procedure. On October 30, I ordered 7 pieces of clothing from the online company Chic Soul. My order number was #***. I spent $299.76 and thought I'd give this company a try. My clothing arrived and I promptly tried it all on. Sadly, none of the items fit me. I ordered sizes that I wear from many other brands so I thought they would work. They did not so I boxed them up to return for my money back. As I was boxing the items I saw the comment that they do not reimburse money - just credit for exchange. None of this clothing line fits me so that does no good! If I knew I'd be scammed out of $300 dollars I would not have ordered. If this information was clearly stated at the time I placed the order I would not have ordered. I would have instead gone to a store to try things on to see if they fit before buying. I'm very disappointed and feel scammed. I expect a full reimbursement and I expect the company to either change their policy or make it very clear before the buyer pushes purchase.

I purchased 4 tops and I want my money back not a credit which they say they only offer. The tops are cheaply made and wrong fit. Order # *** Sept 20th 2020 11:20 am Curved Hem Slouchy Dolman Indy Blue 3x sku 146 24.00 Curved Hem Slouchy Dolman Indy Blue 4x sku 147 24.00 Slouchy Dolman Tunic Long Sleeved Colbalt 4x. SKU 103 24.00 Slouchy Dolman Tunic Long Sleeved Wine 3x SKU 118 24.00 I paid with my card through PayPal Total 94.77 These tops are cheap you can see through them there so thin. They don't fit correctly and I wanted to send back for a refund. When I looked to see how to return I see they only offer a gift card code less the amount of tax and shipping. This information needs to be known up front. However if that was known less people would purchase so they don't show it upfront. You only learn about the gift card code when you need to return your pathetic pieces of fabric you purchased. The day my item arrived I emailed them which was [protected]. I received a reply on [protected] stating they only offer a Gift Card Code because they know I'll find something I want from there store. I don't want any of there cheap merchandise I want a full refund back to my card for the money I spent. We all work hard for our money and I wanted these nice tops for my daughter and I. Now I just want my money refunded. I feel this is a dishonest company and takes advantage of there customers.