CashForLaptops.com review: Price Scam & Damaged Laptop 87

Stay away! Totally a SCAM operation! My story is the same as all the others you read about. My question is how can they stay in business with all of these complaints?

They quoted me $177 on-line for my Ipad mini. It took 2 weeks to get the box, then another week to get a quote of $10. I have been trying to get through to Purchasing to get my Ipad back and after holding for 8 minutes every time I call it says "You have called during our peak call volume. Call back after 1:00 PM Pacific time." and then hangs up on me. This place is shady at best. I just want my IPad back and don't want to deal with them any more. Don't deal with these people.

Same just happened to me! They quoted me 243.00 for iphone 5 s they mailed me a check for 20.00! I keep trying to call and sit on hold for ever! This is the biggest scam. My iphone was only a year old with no damages

Horrible! The quoted me over $200 and then came back with $24! By the time I finally got through to talk with them they said it was already finalize. I never received any payment at all. They were very rude. Its all a scam! Don't send them anything!

I sent them a perfect IPhone 5, quote $197.00 they sent me $15.00, they said volume didn't work, and scratches. I just had a new battery put in and all was perfect. I rejected the offer Via email reply but did not read you have to CALL and talk to purchasing within 3days. The also said the email me on the 24th but my messages say the 25th. Total scam Stay away.

was given an estimate of 97.00 for my iphone 4s and after sending it in they sent me an e mail saying it was only worth 7.00. I tried to call them to let them know that I did not accept their offer and wanted my iphone back as per their agreement and they just put me on hold for a half hour and then I get a recording telling me to call back later. Obviously a scam.

DO NOT DO BUSINESS WITH CASH FOR LAPTOPS! THEY ARE COMPLETE SCAM ARTISTS! I had an Iphone 5 in great condition. They tell you to send off the device for a quicker "pay day" but instead they sent me an email with a quote on my device for $15! $15! I called them to complain and the "supervisor" Kelly states that they are not allowed to send the devices back to the customer for they are a recycling company and I should have read the terms of conditions. After I voiced my opinion about why they are crooks and scam artists, she conveniently wanted to "disconnect the call." These people should not be in business at all, they give you a high quote on purpose so that you will send your phone off and you will never see your device again. They will simply credit your paypal account with a figure that is extremely less than the value you are expecting. Please reconsider selling it on your own!

I hate this company they quoted me close to 200$ and sent me 7$ for my phone! This company is completely the worst I have delt with. When I wanted my phones back I could never get ahold of anyone and I would get disconnected after I did get to someone I spent hours on hold. I will never go back to this company and I will tell everyone I know to never use it because it's a scam and should be shut down! Zero points negative negative. I will post bad reviews about this site on everything and everyone else should do the same so no one will have to deal with them again.

DO NOT USE THIS COMPANY!

1. Do not believe the offer
2. They will not respond to your emails to return the phone
3. They will not pick up the phone and it will drop the calls
4. They will not respond to complaints

I completely agree, this operation is a scam. Sent my Sprint iPhone 4S in hopeing for the $87 they quoted me but expecting at least $50. After about a two week process to get it to them I get an email quote for $13 and a thank you telling me my paypal account will be credited in three days, with nothing stating that if I disagree to contact them by phone. I imidiatly send a reply voicing my outrage and request them to send my phone back at my expence. Almost three day later I get a reply telling me I need to contact them by phone and of course it's past their customer service business hours. The next day I get another email telling me I have been credited $13. I call and get the run around telling me it was in theTerms and Conditions that (I received befor they sent me the shipping package) I was to call them with in 3 days of my quote about any disagreements. So needless to say I didn't get anywhere. ...SERIOUSLY OUTRAGED... 😡 !

DO NOT USE CASHFORLAPTOPS. I sent them an Iphone 4S. I told them up front the motherboard was bad but all other parts were in perfect condition. I also advised the back screen was brand new. They offered me $8. What a joke! I immediately started calling them to get my item returned. It took 15 calls to them holding an average of 15 minutes each to finally reach a person. They advised my item had already been recycled. How can they recycle an item that doesn't belong to them? DO NOT USE CASHFORLAPTOPS!

Just had the same experience with these guys and sad thing about it is that they use to be a good a reliable company. I sent countless computer equipment before in the past and got fair value for all. All sudden this year they have screw me over. Got quoted a laptop for $320. Perfect working condition laptop and received $25 for it. Ask for a return of my laptop and said that equipment was already process and the only they could do is offer me an additional $35. Their term and condition clearly says

"Should we, upon inspection of your device, decide to quote you a lower price than originally initially quoted, we will email you notice of such amount and you will have three (3) days to either accept or reject that new lower price. The three days begins upon inspection of your device and our emailing you notice of intended payment either pursuant to the original initial quote or such value as we determine in our sole discretion. If you reject any subsequent quote prior to the elapsing of this three-day period, we will return your device to you within five days thereafter."

I will be filing a report to the BBB today!

I agree with all of you guys, I'll share my pain with you. I quoted an iPhone 4S for $87, guess how much I received? $7. Yes $7 miserable bucks, I can't even have a decent lunch with that. When I called I was able to raise the offer to $20, and of course, when I asked to return my phone back to me, they said guess what? "Oh, sorry your phone is already processed, there is nothing I can do" and then they said, You should have read the Terms and Conditions, Ok, shame on me for that, but what they don't tell you is that once they evaluate the phone, they will not let you decide if you want to continue with the process, is basically a take it or leave it situation. One last thing, for you Melanie at customer service or purchasing or what ever your department is, just in case you haven't noticed, your company steals from people, that is WRONG, may be you mother never told you that to steal is BAD. You should be ashamed, but you know what? I hope you quit this job soon and get a decent one.

they are the worst...DO NOT trust them and never deal with them, they simply are cheaters, never respect their customers...they are horrible

This company is a complete SCAM! I was quoted over $850 for an IPhone 5s and 4 IPhone 5c's all about 5 months old and in excellent condition. They inspected them and emailed me back an offer of $120 total. What? They said they replaced the digitizer on one and the rest had surface scratches. Bull! I asked for my phones to be returned..she then offered to raise the total to $320. I said no thanks and that id like to speak to someone higher than her..of corse the woman I was speaking to was a supervisor and there was nobody higher than her. LOL! What a joke. I have placed over 30 calls to them and either they disconnect me or flat out hang up on me! I will not give up!

I sent them an iPhone 5 BRAND NEW in the plastic unlocked.they quoted 223 on line. When they received they send you a note saying its worth 37 - ridiculous. I have sent them 5 emails and called multiple times a day. Most of the time they disconnect you. i have reached a person 2 times who said i had to go to the "purchasing department" he transfers you and then it rings busy and disconnects.
This is a tremendous scam. They advertise " Excellent customer service" - false advertising. They are stealing peoples property. I have reported them the the Nevada BBB. Everyone needs to report them and we need to start a class action suit against them.

All of the above comments I am sure are correct. To put it bluntly my feeling is they are operating outside the law and I do not understand why the Nevada Attorney General does not investigate .
I sent them an iphone5 that was in good working condition when it was mailed to them.
Received an email from them letting me know they had received device and they would get back to me.
The next email I received was that they had credited my paypal account with payment, well guess what? the payment was for $20.00.
Should have been for $267.00. Sent payment back and emailed Laptops to return iPhone. No response from them of course.
When speaking to them on Phone they informed they had recycled iPhone because it was no good. Said terms and conditions were that I had 3 days to accept an offer or reject it. I never received an offer and was not aware of any terms and conditions. By law you must be made aware of any terms and conditions pertaining to Business Transactions and I was not.

ONE THOUSAND PERCENT TRUE! What everyone says here is TRUE! Just sent these SCAM ARTISTS my second generation iPad in PERFECT physical AND working condition - was quoted $164 and they sent me $12. I called upwards of 15 times a day for two days - never got through. Emailed - someone would email back saying they're sorry that I wasn't happy with my offer of $12, but that I needed to call to let them know by that method. What legit biz operates this way? NONE. When I demanded via email again that they return my iPad and that someone CALL ME back (because no one ever answered in FOUR straight days of calling!), I got crickets.

********THIS COMPANY IS FRAUDULENT.*********

I reported them to PayPal (who says they will investigate them and if found to be fraudulent, will yank their PayPal account). I will also be reporting them to the appropriate authorities and posting warnings like this anywhere cashforlaptops is mentioned. These people need to be shut down!

This company is a scam and screws people over by giving them nothing to what is quoted. Do not be hoax with this company. They gave me $12 after quoting me $157 for my Iphone 4.

Who wish I would of read this prio to sending my Iphone to them. T quoted my 150 go 11 lost dollars with never accepted that. Have emailed several times for my phone back with no response.

DO NOT SEND YOUR DEVICES TO CASH FOR LAPTOPS! I wish I had come across this message board before I decided to give this fraudulent company a try. I was quoted nearly $400 for my 32gig iPhone 5 along with a 16gig iPhone 4s. First of all, it took too long for my devices to reach their destination. I subsequently learned that Cash For Laptops uses some 3rd rate delivery company. This was the first warning sign. After Cash For Laptops received my phones, it would be 5 days before any correspondence was made by email to me. They never contacted my with a final quote. The next thing I received was an email from Paypal that $30 was deposited into my account--that's right, $30! This is for a 32gig iPhone 5 and a 16gig iPhone 4s. What a joke. I immediately started calling Cash for Laptops--it literally took an entire work day to actually reach someone. When I finally got through to a live person, I was livid. She tried to explain why the quote was lowered with bogus details about the condition of the phones. She was referencing things like "pink" water damage in the headphone jack and "swirls" on the home button! It was interesting how she kept referring to the 4s but never my 32gig iPhone 5. With one last ditch effort, she upped the offer $80. I was not hearing any of it. She then tried to explain that it was my responsibility to call them for the final quote! That's when I cut her off completely & demanded that my devices be returned and I returned their insulting $30. Bottom line is that if your reading this and are considering dealing with Cash for Laptops DO NOT DO IT! And if you, like me, have already made the mistake of dealing with these crooks, call, call, and call again until you get through. And once you get through to someone, do not let them talk! Do not settle for sending them an email. I sent three emails that were blatantly ignored! Demand what's rightfully yours. Get your device back from them and do not pay shipping! I still can't believe what they tried to do--$30 for an iPhone 5 and an iPhone 4s in great condition. This company makes a lot of money on the hope that after all the shipping process and waiting time, the client will forget about things and give up when trying to get information. Do not be a victim.

My story is very much like everyone's on this site. NEVER DO BUSINESS WITH THESE PEOPLE! They quoted my iphone5 as being worth 220.00 and sent me a check for 16.00. When I finally got to speak to "customer service, " I got them up to 50.00 and that was it. They said the phone had excessive wear and tear (it was 6 months old) and an itune lock made it nearly worthless. What a SCAM! I'll be filing complaints with the proper authorities.

I wish I would have read this site before I sent in my I Pad. I was quoted 93.00 and they paid me 7.00. I call and told them to send me it back.I was told it was past the 3 days and could not send it to me. 23rd to the 26th is days in my head but not theirs. When I told them I was going to report them for stealing they up the offer to $20.00. Try telling me my WIFF did not work but that is all I used on it. I never saw it in PayPal account because I was not looking for 7.00 to open. I learned a hard lesson. NEVER TRUST SITE LIKE THIS!

do not i repeat do not deal with this company sent a almost like brand new apple i pad 1st gen and was quoted 93 dollars got the check it was for 13 dollars tried contacting them several times no luck
all coments are true4 definatly a rip off

Because of my terrible experience with cashforlaptops.com - I am posting to warn others. If you are on this page, you are probably trying to figure out whether this company is a fraud, a scam, a rip off. I wish that I would have done a more extensive search on this company before I sent them my device. Here's the deal: on their web site, they say great process, quick money, and guaranteed satisfaction. They claim to be an enthusiastic green company trying to make the world a better place...I received a quote for a little over $200 on my device. I thought because the device was barely used, in great shape, that this was a good deal. When I clicked on the button to receive the shipping information, a contract popped up - and it said that if this company decides upon inspection that the device is worth less to them than the original quote, they will contact the seller, discuss and negotiate the new price...This is slightly important, they say that if they pay you what they quoted, it's a done deal, they just send you the check, but anything lower, they contact you. The minute, I clicked the button to proceed, I started getting communication via text and email saying I would get a gift if I sent the device within the next five days...and hurry so that we can send you your money type of comments...This was fine except that after I sent the device in, all communication went dark. When I contacted them a week later, it took a few days, but someone replied in a generic email that said sorry you have to wait, be patient. When i called to ask about their "quick and good service", I found myself waiting for an hour on their support number before surrendering and using an option to leave a message. I kept trying through email and phone calls to get status. As I started to research the company as a fraud, I started to read about my own experience, no communication, them not doing what they tell customers that they are going to do, and I ended up contacting the BBB because I could not get a return call or when they responded to emails, they didn't respond to answer any of the questions, it was generic, form content designed to keep the customer waiting. I got frustrated and said, look, just send me back my device because I didn't sign up for a bunch of BS. Suddenly, I received an email saying that good news, my check was on the way. I had to wait six days. I asked them how much the check was for, but I couldn't get that info...when the check arrived it was for $31. Instead of calling me, they sent a check that was an insult. Another thing was I brought my device to Apple to make sure I wiped the memory clean and Apple told me the device was in next to near condition. One of cashforlaptops methods of operation is to send the check for a much lower amount and then try to bully people into just taking the money. They will tell you that on evaluation, they found problems with your device...I had been sending this company emails saying that if they didn't pay the original amount, I just want my device back and I would sell it on my own, but there was no way that I wanted to sell the device to them at that point. On their side, they wrote on the BBB complaint that they had issued me another check. Again, they wouldn't tell me the amount at first, and I had to wait again several days...So a second check shows up without any note or comments as to whether it replaced the previous check or what. The second check was for $150 which told me that this company just wants the BBB complaint to go away. My mindset was to reject the $181 amount and say just send me back the device or the $202 quoted, but at that point, I was so tired of dealing with them that I just cashed the two checks...My assumption is not everyone is as diligent and they wear you down. I was skeptical that they even had my device, and again, at the end of the day, the time that I spent with BBB and sending them emails, and calling them and leaving them messages, and letting them know that I wasn't just going to go away, so, yes, I accepted their offer and got a decent amount for my device, but I would never do business with these creeps again. They are very unprofessional. The one time that I did talk to a live person, I asked why they would state all these positive things about their process and communication when they know that it's not true...the individual on the other end of the phone stuck to his script of responses. Fraud, corrupt, not doing something positive for the environment...Stay away from these guys.

Total ripoff, gave me $15 when quoted $93 for iphone 4 in excellent condition, criminal organization. Don't bother calling their phone, you will listen to 4 songs over and over until the cows come home. Stay away! They su_ck!

I should have checked here first! I got full $10 for my iPhone which they quoted me $143!
Their number doesn't work either. THIS IS A SCAM COMPANY! I will report them to BBB

A quote from them is useless. They never pay what they say is the quote. I had a Iphone 4S 64 and they first sent me $23.00 and when i complained they sent me another $57.00. I took a video of my phone and pictures and there were no scratches and they said my button for turning my phone on was messed up. The phone was in an Otto box for 2 years. I could have gotten more if I had sold it on EBay! I have download the complaint form for the Nevada Attorney General and am filing a complaint with then and the BBB & FTC. I know I won't get any more money but it is the principle of the thing. I want people to really know what a scam they are.

They they tried to give me $28 for my iPad 2 in perfect condition, after offering me $173. when I told them to send it back they told me the money was already in my hands. I told them I'm sending the money back to them so they offered another $102. Do not deal with them. All the comments above are very very true. How do they even stay in business?

Looks like I'm the latest to fall for the cashforlaptops.com scam. Sent in my functioning Samsung Galaxy S III 16GB phone that had some minor chips on the bottom corner (no scratches on face, phone functioned perfectly). Receieved a quote of $163 for my phone. When they recieved my phone, they inspected it, then paid $25 through PayPal with no comments other than an email stating that the phone would be inspected. I cancelled the credit from them on PayPal and have asked for my phone back over email and every phone number that these scammers have. How long does it take for the FTC to shut down an scam website? Please do not use cashforlaptops.com and if you feel that you have been scammed, follow Damian's instructions above to file an FTC complaint.

Too Late for me! I hope its not too late for you! Do not do business with CASHFORLAPTOPS. On June 16th I came across the website and I was thrilled to see a company that will give you cash for a used phone. Im going through Financial Hardships and I thought sailing my unused iphone 4s would stimulate my pockets. I got a quote for $107.00 because the screen was damaged. They immediately sent emails reminding me to HURRY and RUSH my device off to them. They even told me in an email that I will receive a gift if I sent it immediately. That bothered me a little. I thought to myself, "What's the rush?". Nonetheless I shipped it off on the 20th of June not really caring about a bonus gift. All of a sudden the emails stopped. It is now Friday the 27th and I haven't heard from CASHFORLAPTOPS. I e-mailed the company and the replied with a message that I already read last week! That was the Biggest RED FLAG! I decided to do some research and found this website. SMH. i SHOULD OF CAME HERE FIRST. I still have no idea whats gonna happen to my order, but I will be calling them tomorrow.

It is very clear, this company's tactics are to offer you a high price for your device so you send it fast hoping for a good payday, but as soon as they get their filthy hands on that device their game starts and the customer suddenly is at a disadvantage, so he/she will agree to a much lower price to finish the deal and not lose the whole thing all together. I am sorry I dealt with this company and I hope others read these reviews before falling in to the same trap like I did.

I agree with the above complaints. I was quoted $150 but then offered $50 once they received my device. I asked for a return, they put me on hold while they 'talked to a manager' and then offered $75. I again refused, again was put on hold, they upped their offer to $115 and I accepted because I wanted to avoid the hassle of returns. I think this is their model of operation - a classic bait and switch.

I agree. These people are so rude. They offered me $40 dollars for my ipad 3rd generation 16gb. They tried to tell me that everybody else is offering $30 dollars for it and they were doing me a favor with the $40. When i asked then to send me my device back they refused several times. I called 3 different times and they were rude in the phone and tried to tell me they were helping me. Please stay away from this company.

Ditto.

I should have checked here first.

DO NOT SELL YOUR IPHONE TO “CASH FOR LAPTOPS”! You will be sorely disappointed. They made me an offer of $179 for my Iphone4 that was in very good condition (I rated it on their website as “good” not “excellent” condition to take into account a very minor scratch on the glass). Rather than receiving $179, they paid me $80; less than half of their initial “offer.” I will NEVER do business with “Cash for Laptops” again! I feel like they pulled a “bait and switch” on me. They lured me in with a high offer and refused to honor it. Next time I will use a more reputable company such as Gazelle. Gazelle’s offer is not as high, but they will honor it. Shame on “Cash for Laptops” for conducting business in such a despicable manner. Furthermore, they state if you return your phone within 2 business days, you’ll receive a bonus. I returned my phone within 2 business days and I didn’t receive a bonus. They will give you a $10 gift card (so they say) when you sell them a second item. I will never get the bonus because I refuse to do business with “Cash for Laptops” ever again! Again, I feel like they conducting business in an appalling manner by stating one thing and doing another.

Do NOT use Cash for Laptops. They quoted me 65 for my TMobile G2 that was only used for 1 year (switched to Sprint). The protective film was still on the screen and the phone was sent with it's protective cover, new sim card, sd card, charger, brand new manuals and the box. After quoting me $65, they told me the price had gone down to $21, but since mine had scratches and pitting on the battery cover, it was only worth $10. That was a lie! The phone had always been in a cover and as I said the film on the screen was never even removed. I took the plastic around the keys off a couple of weeks before changing carriers. They are a scam. Now they won't return my phone! They are rip-off artists. G2 are selling on eBay broken for $25 - $30 and mine was pristine and complete.

they have several divisions, including cash for iphones. They quoted $111 for 3GS and then low-balled to $50 due to "condition." But the condition was near perfect, because it had been replaced under warrantee a few months before family bought me 4S as gift.

Just got off the phone with them original offer was $65, reduced to an offer of $20. Laptop doesn't work so it's still $20 more then I would have gotten if I threw it out. Still, they are VERY MISLEADING with that 'quote' that pops up when you type in your item. They told me that my mousepad was worn and the keys were a little worn, well DUH I did use it. From what I read it says cash for USED laptops. They would probably find something wrong with a brand new laptop given the chance to scam out of paying cash. I wish I saw this before I sent my laptop to them. I will not be using this company again, oh and that customer service survey is [censored]!

Oh I am sooo angry with CashforLaptops. On the phone they low balled me for my ipod touch and iphone 3g. I still accepted the $20 each offer for the ipod touch and iphone3. But then I only got a quote for $20 total! On the phone the representative told me I was going to get $20 each! I emailed them and they said I agreed to $20 total! I was like HELL NO! Why would I let those items go for $10 each. I specifically remember the representative telling me $20 each. ###ing CashForLaptops. They rip you off. I am still fighting with them about this. I'm going to report them to the BBB and never do business with them again. They also way low balled me on my laptop too and hopefully it comes back in one piece. If not, you'll be hearing from me again. Didn't realize this is such an untrustworthy lying company until after I sent in all my stuff.