CarTots
reviews and complaints

Recently, I ordered a 24v big kids sports car from CarTots (cartots.com) and unfortunately, my experience was not a pleasant one. Firstly, the car arrived after a number of weeks and, when unpacking, it became apparent that there were numerous broken pieces including the front axle, wheels, headlight, and floorboard - the latter being the most disappointing as it was not included in the replacement parts sent by the customer service team. Looking back, I wish I had read that "no returns accepted" as it seems that once you receive a damaged product, you are left to deal with the consequences.

Moreover, the customer service team was slow to respond to my inquiries, which only added to my frustration. While they did eventually send replacement parts for me to replace some of the broken elements of the car, the overall experience left a lot to be desired. It's disheartening to spend a significant amount of money - in my case, $1300 with all the added accessories - and feel like the company doesn't care enough to ensure that their product arrives in pristine condition.

The most upsetting thing about this whole ordeal is that my 10-year-old daughter was left disappointed by the present that I had excitedly purchased for her. As a parent, it's heartbreaking to see your child upset over something that was meant to bring them joy. I feel that there was a severe lack of compassion on the part of CarTots in this situation.

I must say that I regret making this purchase and caution others against doing so as well. While the concept of the CarTots' products is enticing, the execution needs improvement. I hope that CarTots will learn from this experience and take steps to ensure that their customers receive quality products and the necessary follow-up support.

As a proud owner of the 24volt Toyota Tundra from Car Tots, I wanted to share my thoughts on this fantastic product and the exceptional service provided by the team at Car Tots. First and foremost, let me start with the truck itself - it is absolutely amazing! My three-year-old is simply in love with it, and I must admit, I thoroughly enjoy driving it around using the remote control. It comes with everything you could possibly need, including ample storage space for toys and even friends or stuffed animals, impressive power, lights, a radio and all the bells and whistles of an actual Tundra!

What really stood out for me though, was not just the impressive product, but the top-notch customer service that Car Tots provides. Unfortunately, we had some issues with the taillights and one of the rear view mirrors (which can happen with any product), but we were immediately put at ease thanks to the ease of communication with the Car Tots customer service team. They were quick to respond and took care of the issues efficiently, proving themselves to be both helpful and friendly. What was really impressive was that they even followed up with us weeks later, just to ensure all was still well with the product and to check if there was anything else they could assist us with. It's no exaggeration to say that I was extremely impressed with their level of care and attention to their customers.

Overall, I can't recommend Car Tots highly enough - both for their fantastic product and their exceptional customer service. If you're looking for a ride-on toy that will wow your child and provide them with endless hours of entertainment, Car Tots is undoubtedly the answer.

My family recently purchased a high-quality car from CarTots to celebrate my daughter's 6th birthday. Upon receiving the product, we were pleased with the efficient assembly process and thrilled to see that everything worked perfectly. The overall quality of the car was exceptional; however, what really stood out to us was how much our daughter loved it. As lifelong fans of Lamborghinis, it was no surprise that this car was our little one's favorite gift to date.

While we did encounter a minor issue with a bearing, the CarTots team was quick to resolve the problem with no questions asked. We first contacted them over the phone, and then followed up with an email. Within days, we had received the necessary replacement part, eliminating any hassles and allowing us to continue enjoying our product with complete peace of mind.

Not only were we impressed with the company's exceptional customer service, we were also pleased with the product itself. So much so, in fact, that we decided to purchase a second car for our vacation home! Overall, we had an excellent experience working with CarTots and highly recommend their products. They deserve a 5-star review from us, and we're grateful for their attentive and reliable customer service. Thank you CarTots! :)

I wanted to share my recent experience with Car-Tots, an online retailer specializing in ride-on toy cars for kids. After a frustrating encounter with Walmart, which resulted in three consecutive cancelled orders for my son's 1st birthday gift, I was understandably apprehensive about trying another seller. However, I am thrilled to report that Car-Tots exceeded my expectations and restored my trust in e-commerce.

From the moment I reached out for assistance, I was struck by the exceptional customer service provided by Wilson. He was friendly, professional, and went out of his way to ensure that my son's gift would arrive in time for the big day. Unlike my previous experiences, there were no surprise cancellations or disappointments- just a seamless transaction and happy memories for my family.

In addition to their outstanding customer service, Car-Tots offers an impressive selection of top-quality ride-on cars, trucks, and other vehicles. Their website is easy to navigate and features detailed product information and reviews. Whether you're shopping for a special occasion or just looking for a fun and engaging toy for your child, Car-Tots is definitely worth checking out.

Overall, I highly recommend Car-Tots for anyone in need of a reliable and enjoyable shopping experience. I will definitely be a returning customer and look forward to exploring more of what they have to offer. Thank you, Car-Tots, for making my son's birthday a memorable one!

Recently, my husband and I ordered a remote car, an Audi 24 volt, for our beloved grand daughter. We were absolutely thrilled to surprise her with such a fantastic toy! However, when the package arrived, we were momentarily thrown off by the box which was labeled 12-volt and 24-volt on the top. This made us wonder if, just maybe, we had ordered the wrong product. Needless to say, I was quite upset, and my excitement quickly turned into disappointment.

Still, we were determined to get to the bottom of the issue and that's when we decided to contact CarTots, the company we had purchased the toy from. The moment we got on the phone, we were greeted by a friendly customer service representative named Wilson. His soothing and reassuring voice immediately eased our concerns and he explained to us in detail that we had, in fact, received the correct product and urged us to open it up and have a look inside.

The next day, Wilson followed up with us via phone call to make sure we had received the correct product and that we were happy with our purchase. We were thoroughly impressed with the level of customer care we received from Wilson and the entire team at CarTots! It was clear that their top priority was customer satisfaction and they delivered beyond our expectations.

We highly recommend CarTots for anyone considering purchasing ride-on toys for their little loved ones. Their excellent customer service, prompt response, and meticulous attention to detail are just a few reasons why they stood out to us. Should we need any more ride-on toys in the future, we know exactly where to go. Thank you, CarTots, for providing such an unforgettable experience for our grand daughter!

Upon browsing for a cool ride-on car for my son, I stumbled upon CarTots, a website that offers a variety of electric vehicles for kids. I eventually decided to purchase the Unimog, which boasts an impressive and unique design. However, my excitement soon turned into disappointment and even fear.

During our first few minutes of testing, it became apparent that the Unimog had a major flaw – it doesn't stop immediately when the pedal or remote throttle is released. Instead, it takes around three seconds for the car to come to a complete stop. As a concerned parent, this was truly alarming and raised the risk of my child accidentally steering into danger such as a busy street.

Out of sheer concern, I contacted their customer service representative. Unfortunately, the person I spoke with (who may be named Todd or Tom) was not only unhelpful but also dismissive. He seemed to brush off my concerns, telling me that it was outside of their responsibility as a company. Such a cavalier attitude towards safety was simply unforgivable.

I now regret my decision to make a purchase from CarTots. In light of our experience, I strongly advise against entrusting the safety of your child with such an unprofessional and careless company. My advice to any potential customers is to be cautious and prioritize your child's well-being when considering a ride-on car. In the end, the risks far outweigh the potential benefits.

As a concerned consumer, it troubles me to leave a negative review for CarTots (cartots.com), but my experience with their customer support has left me no choice. After purchasing a Land Rover Defender, we quickly realized that none of the lighting, horn, or audio features were working. We promptly reached out to CarTots to address the issue and were told that their customer support team would be in touch to assist us. However, despite multiple attempts to get in contact with them, we have not received any response for over two weeks.

As a result, we have unfortunately been left with a toy that does not function as intended, and we are extremely disappointed that CarTots seems to be content with selling products that are defective. We have requested a replacement, but have been met with only vague reassurances that we will be contacted soon. However, these promises have proven to be empty, and as Christmas approaches, we are left with the regret that we cannot provide our grandchildren with a fully functional toy.

I want to emphasize that I am not simply a frustrated customer with no experience in these matters. In fact, I work for a well-known NASCAR owner and have a strong understanding of both electric and mechanical issues. I have double-checked all connections and confirmed that batteries are fully charged, so there are no apparent issues on our end.

Despite this, we have continued to experience a complete lack of response from CarTots, which has left us feeling frustrated and powerless. I have documented every email communication with them, including the messages from "Ashley," who seems to be the only customer support representative that we have been in touch with. However, even with this evidence, we have received no further assistance.

Overall, I hope that our experience will serve as a warning to other customers who may be considering purchasing from CarTots. While their products may seem appealing, their customer support is severely lacking, leaving customers with non-functional products and no clear resolution in sight.

We are thrilled to share our amazing experience with CarTots.com. As concerned parents, we wanted to ensure that we found the perfect toy for our 2-year old baby, and we were amazed by the level of support and guidance we received from CarTots.com. They promptly responded to our emails, helping us narrow down our options based on our preferences and budget - it was like having our personal shopping assistant.

We finally settled for the Super Buggy XL in red - our baby's favorite color, and it was on pre-order. We were a bit nervous about the delivery time, but to our surprise, the pre-order shipped a few days early, which was impressive. What's more, the assembly process was a breeze, thanks to the instructional video on YouTube and the straightforward installation process. From start to finish, it took us less than an hour to assemble everything.

Finally, came the long-awaited day - our baby's birthday, and we could hardly wait to see his reaction to his new toy. You can only imagine the excitement and squeals of joy from our baby when he sat in his car for the first time and started dancing to the beautiful music - it was priceless. We started him off slowly, in the low gear, and we plan to save the high gear until he is a bit older, but he has so much room to grow into it.

Overall, we are so grateful to CarTots.com for providing us with excellent customer service, high-quality products, and fast shipping. Thank you again, CarTots, for making our baby's birthday even more memorable and exciting. We highly recommend CarTots.com to parents looking for high-quality, fun, and safe toys for their little ones.

Sincerely yours,
Lucy and family from Ohio.

When my family set out to find the perfect gift for my niece's 1st birthday, we wanted something special - a toy car with a remote. That's when we stumbled upon Cartots (cartots.com), a website that sells remote-controlled cars for kids. Excited to give our niece the gift of her dreams, we made the purchase and eagerly awaited its arrival.

However, after a few weeks of not receiving the car, we received an email from Ashley at Cartots. She informed us that the car we had ordered was not able to ship, but we could choose another one for the same price - which we did. Unfortunately, the same thing happened again with that order. Despite our initial frustration, Ashley went above and beyond to ensure that we were satisfied customers. She sent us yet another email, stating that we could choose another car for the same price - and finally, this one shipped.

When my husband put the car together, he noticed a few things that could be improved. For example, while the doors open, they seem like they could damage the car if they're opened too much. We also purchased a license plate, but there was nowhere to attach it. Additionally, the decals like the speedometer, gas gauge, and emblem on the steering wheel were put on crooked or not entirely covering the area. Ashley promised to send new ones so we could put them on ourselves, but we still haven't received them after a month.

Despite these setbacks, the car itself is adorable! The sounds it makes and the songs it plays are impressive - my kids, who are 3 and 4, adore the car. And our baby niece cries when it's time to get out of it - it's honestly perfect for her. She's secure in the car, and she can push buttons that make music play. It's great that her siblings and parents can drive her around too. Even though the process was a bit frustrating, the good care that Ashley took of us at Cartots really made a difference. I would highly recommend them to anyone looking for a car for a child. It's worth every penny!

I recently purchased the trail blazer from CarTots for my beloved grandson as we were intrigued by its off-road capabilities and rugged design. However, from day one, we began experiencing issues with the car. Despite the fact that we have a slight grade and bumpy yard, my three-year-old grandson was having a tough time navigating the vehicle as it would hit a bump or a patch of taller grass and abruptly stop working, which made my grandson feel as though he was doing something wrong. The car was advertised as being designed for power and rugged trail, but it simply couldn't live up to the hype.

I then contacted CarTots to report the issue we were experiencing with the trail blazer. Unfortunately, due to my mother's health and other unforeseen complications, we were unable to try the car again for a couple of weeks. When we attempted to start it up again, it simply wouldn't work. I contacted CarTots multiple times to inform them of the situation, and they eventually sent us a control panel, which didn't seem to solve the problem.

Despite the fact that we kept the car in the garage and did not leave it outside, there were still some issues that arose with water damage when we pushed it out into the rain. However, the customer service representative we spoke with at CarTots suggested that we replace the batteries to potentially rectify the situation. We invested in a battery reader and purchased new batteries, but that solution didn't seem to provide any long-term fixes.

Eventually, a representative from CarTots suggested that we try using an ECM instead. After several long phone conversations and many failed attempts at fixing the car, we finally installed the ECM and, to our relief, it worked. Unfortunately, the fix was short-lived, and the trail blazer eventually stopped backing up altogether, and now the pedal won't engage.

After contacting CarTots again, they informed us that the water damage from pushing the car out into the rain was too significant and that we would need to get a professional to take a look at it before they could sell us the necessary replacement parts to get the car functioning once again. Needless to say, we were extremely disappointed with the product and the overall experience we had with CarTots.

In summary, if you're considering a purchase from CarTots, we would advise you to think twice. We spent a lot of money on a product that simply didn't live up to its promises, and the customer service we received was less than satisfactory. If you're looking for a reliable, durable, and value-for-money children's car, we recommend exploring other options than CarTots.

When I decided to purchase a car from CarTots, I was expecting to receive a quality product in a reasonable amount of time. Unfortunately, this was not the case. It took a staggering four months for the vehicle to be sent to me, and the lack of communication from the company throughout the process was alarming. I even had to hold onto an email as evidence of the situation.

Upon finally receiving the car, my experience only continued to deteriorate. The vehicle was faulty and had missing parts, rendering it unusable despite paying a hefty $400 for it. This came as a significant disappointment to me, as I had been planning to give this car to my daughter as a gift for her birthday.

Given this situation, I have been forced to take legal action against the company to address the fraud that I feel has taken place. It is unfortunate that such a negative encounter has transpired, but I hope that this review serves as a warning to others who may be considering doing business with CarTots.

I recently had an experience with CarTots, specifically their Mercedes zetros product. Unfortunately, my overall experience did not meet my expectations due to an issue with the car. After contacting the company representative about the issue and being promised a call back for repairs, it has been nearly a month and a half and I have yet to receive any communication regarding the matter.

As a parent, the safety and usability of my child's toys are of utmost importance to me. Therefore, it was highly disappointing to have encountered a problem with the CarTots Mercedes zetros so soon after purchasing it, especially since the car only held up for only 2 weeks before the wheel popped clean off from the axle. Needless to say, this left my child unable to ride his car and caused immense frustration and disappointment.

Moreover, the lack of response from the CarTots representative has only added to the inconvenience of this situation. It is imperative that companies such as CarTots uphold their promises and take responsibility for the quality of their products, as well as ensuring that customer service is a top priority. Unfortunately, this was not the case in my experience.

Overall, while the CarTots website may offer appealing products for children, my personal experience has left me with a negative impression. I hope that in the future, CarTots can put measures in place to avoid similar issues occurring and improve their communication with customers who require support.

I recently had the opportunity to shop at CarTots, and thought I would share my experience. We were in the market for a ride-on car for our child, and were hoping to find a product that would last longer than some of the cheaper ones we had seen. After researching a few options, we decided to make a purchase from CarTots.

Initially, we were pleased with our purchase and our child had a blast cruising around in the Jeep that we had chosen. However, our excitement was short-lived. After only a year of regular use, we noticed that the board in the car was starting to melt. We reached out to CarTots, hoping to get a resolution to the issue. Unfortunately, we were informed that we would have to pay for the replacement parts ourselves, which was disappointing but understandable.

Despite the expense, we went ahead and replaced the faulty parts, but it wasn't long before we encountered the same issue once again. This time, we were told by CarTots that there was nothing that they could do to help us. Needless to say, we were left feeling frustrated and disappointed with our experience.

Overall, I would say that while CarTots offers a wide range of ride-on car options, our experience left us questioning the durability and quality of their products. While it's possible that we simply received a faulty car, it is concerning that we were expected to pay for replacement parts without any guarantee that the issue wouldn't occur again. If you are in the market for a ride-on car, my advice would be to proceed with caution and consider all options before making a purchase from CarTots.

When looking for a ride-on car for our child, we came across CarTots and decided to give them a shot. At first, everything seemed fine as the car worked properly and our child enjoyed it. However, after just a few weeks of use, the car started to experience issues that required replacement parts. We reached out to CarTots in hopes of getting some assistance with the issue, but unfortunately, the service we received was less than satisfactory.

We were met with entitlement and a lack of willingness to provide the necessary support. When trying to resolve our issue, CarTots even had the audacity to inform us that they were "doing us a favor" despite our payments to them. Overall, our experience with CarTots was incredibly disappointing, and we would highly recommend taking your business elsewhere in order to save yourself the headache and frustration we experienced.

When making large purchases such as these, it's important to feel confident in the product and the support offered. Unfortunately, CarTots fell short in both of these areas. It's important to find a company that values and prioritizes customer satisfaction, rather than treating their customers as if they're doing them a favor by selling them a product. We hope that our experience will help others make an informed decision when considering where to buy their ride-on cars for their little ones.

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I had the misfortune of ordering a car from CarTots.com for my 7-year-old daughter's birthday. I thought it would be the perfect gift and was excited to surprise her with it, but unfortunately, I was left disappointed and my daughter was left heartbroken.

After waiting for what seemed like an eternity and not receiving the car, I decided to contact the company for an update on my order. To my dismay, I was met with radio silence and no answers from their customer service team. I had a sinking feeling that something wasn't right, so I did some research and found that I wasn't alone in my experience.

I came across countless reviews from people who had also ordered from CarTots.com and had their money taken without any delivery of their orders. It was clear that this company was running a scam, and I was just another victim.

I had to explain to my daughter that her birthday present wasn't going to arrive, and it was a difficult conversation to have. It was heartbreaking to see the disappointment in her eyes, and I couldn't believe that there were people out there who could be so callous about other people's feelings.

To make matters worse, I didn't have the money to purchase another car for her. It was a tough lesson to learn, but I realized that it's always important to do your research before making a purchase online. I hope that by sharing my experience, I can save someone else from falling victim to this scam. Please, do not give CarTots.com your money.

When I purchased the Extreme Buggy XL 4x4 for my 5 year old son from CarTots, I had high hopes that it would provide him with safe and enjoyable entertainment. Unfortunately, my experience with this product has left me feeling disappointed and frustrated.

Upon driving the buggy on our flat gravel driveway and mostly flat grass yard, no less than three motors failed during its operation. However, this issue pales in comparison to what happened next, as the fourth motor caught on fire. This not only startled and frightened my child, but also left me with serious concerns regarding the safety of the product.

I immediately reached out to CarTots in hopes of finding a solution to this issue. After following their guidelines and sending emails, I was disappointed to find that they offered me no options for a real solution to my problem. Instead, they claimed that my son was too rough on the car and offered to sell me replacement parts.

This experience has caused me to strongly urge anyone considering purchasing a product from CarTots to think twice. Not only does the Extreme Buggy XL 4x4 appear to be unsafe, but the level of customer service offered by this company leaves much to be desired. No parent wants their child to drive a potential death trap, and I hope that CarTots will take their responsibility to provide quality and safe products more seriously in the future.

I recently purchased a jeep for my child from CarTots (cartots.com) on December 16. To my dismay, it did not arrive until January 26, which was a longer wait time than I had anticipated. When it finally arrived, I was disappointed to see that it was missing crucial elements, rendering it unusable for my youngster. Despite notifying the company of my troubles and reaching out to Mr. Wilson, I have not received a response or an explanation for the missing parts. Although I was promised that the missing components would arrive in a few days, a week has passed with no resolution. I have been inconvenienced by this experience and have asked for a refund, but was denied. This has caused me frustration and disappointment, especially since they have my hard-earned money and I now have a useless jeep. I have come to the conclusion that I would have been better off purchasing from a more reputable vendor, such as Power Wheels.

I recently made a purchase from CarTots for my daughter's birthday gift. Unfortunately, the experience has been less than satisfactory. After placing my order on the 12th, I have yet to receive any updates on the status of my shipment, despite the fact that the shipping label has been created. When I reached out to CarTots for clarification, I was dismayed by their response. The representatives cited FedEx delays and claimed that my package was on its way, even though FedEx had no record of receiving it. Needless to say, this left me feeling very unsettled.

Making matters worse, when I attempted to contact CarTots for further explanations, the representatives were unable to provide me with any substantial information. I was told that someone would get back to me, but I never received a follow-up call or email from them. This lack of communication only added to my frustration and disappointment with this company.

After reading through some of the reviews on CarTots, I am saddened to see that my experience seems to be commonplace among their customers. I no longer have any desire to do business with this company, and I am now seeking a full refund for my purchase. The lack of professional customer service and communication has left me feeling very dissatisfied with CarTots, and I would not recommend them to anyone.

It is important to always do your research before making an online purchase, especially when it comes to a big-ticket item like a children's car. We would like to share our experience with CarTots and caution potential buyers to be wary of this company.

We were excited to surprise our son with a McClarlen car for his 2nd birthday, but unfortunately, the delivery was not as smooth as we had hoped. Our order arrived without the accessories we had paid for, even though we had received confirmation that they were included. After a week of waiting, the Bluetooth speaker and license plate finally arrived, but by this point, our son's birthday had already passed.

We charged the car as directed for 10 hours, but were disappointed to find that the battery never turned green, indicating that it was not fully charged. We attempted to charge it for a few more hours, but it continued to stay red. Our frustration grew as we tried to contact the company for assistance, only to find that their phone lines were not answered and we were left to communicate through email. Even then, responses were slow or not received at all.

It is unacceptable to sell a defective product and offer little to no customer support. We advise potential buyers to steer clear of CarTots and consider other options for children's ride-on cars.

As a concerned parent, I want to share my recent experience with CarTots (cartots.com). We purchased a car for our child less than a month ago and utilized the remote control driving feature. While in use, the motor caught fire with my child still inside. I was able to act quickly and remove my child from the car unharmed, but the incident was incredibly frightening.

Since the incident, I have attempted to reach out to CarTots on multiple occasions to discuss what happened and any potential solutions. However, their only response has been via email, in which they tried to place the blame on me, claiming the fire started because of dirty photos of the car which I never sent. This seems to be a standard response when these cars catch fire, as several others have shared similar experiences of being blamed by CarTots customer service representatives.

Unfortunately, I have no legal recourse because no harm was done to my child. However, I want to share my story with other concerned parents to make them aware of the potential dangers associated with CarTots products. It is not worth the risk of putting your child in harm's way.

Additionally, I have noticed that CarTots deletes any comments related to incidents of fire from their social media pages. This further adds to my concern as it seems they are more interested in keeping their reputation intact than addressing potential safety concerns.

In conclusion, I highly advise against purchasing any products from CarTots. As a parent, the safety of my child is my top priority and I would hate for anyone else to experience the fear and danger that I did.