CarShield
reviews and complaints

Are you looking for a reliable way to shield your vehicle from unexpected repair costs? CarShield could be the solution you've been searching for. With a rating of 4 stars based on thousands of reviews, CarShield stands out as a top choice for auto protection. Customers appreciate the ease of communication, quick responses, and professional service provided by CarShield representatives. Whether you need roadside assistance, rental car coverage, or help with major repairs, CarShield has got you covered. Don't wait until it's too late - ensure your peace of mind on the road with CarShield.

I heard an unusual noise from under the hood of my car as my wife was pulling into our driveway. This car is a Hybrid and I had never heard this noise before. It only made the sound when the gas engine was running
I made an appointment at my dealership and informed Car Shield that I had. It turned out that the transmission part that was unserviceable was the culprit. Car Shield was right on it. Between the dealership and Car Shield, the decision was made to replace the transmission and by doing so, I got a 2yr unlimited mileage warranty with the repair. I would highly recommend Car Shield to anyone, they really do take care of their clients. Of I could give 6 or 7 stars I would...

Contacted customer service about service locations. I was able to call the facility before traveling to them. Was able to get all information needed to the repair facility, was able to provide service records to Car Shield to a provided email. Wasn't aware of parts policy and how that worked with the repair facility; was informed that I could choose to use the repair facility parts for an additional cost or I could wait 7-10 days for shipping of Car Shield provided parts. I chose car shield parts! I was able to track progress through Car Shield better than I could through the repair facility.

Was provided information I needed in order for my claim to continue to move through the process.

First, I spoke with a very nice young lady named Jada and she transferred me to another very nice young lady named Jada. I explained my reason for calling and the second Jada fixed the problem. I appreciate the time they both took to listen to my concern and the fact that the problem was fixed so rapidly. Thank you all and keep up the good work!

Prior to the call I made in December, I had previously called in October, 2023 regarding receiving a senior discount on my monthly premium and was told that it would be applied to my next premium due which would have been November, 2023. When I hadn't seen the change on my autopay charges, I called again. I won't know if it went through until I get my notice for my January, 2024 premium.

I saw the commercial on the television. I called, and the salesperson was very knowledgeable and I was going to apply for the basic package. He convinced me to apply for the electronic package also. I was a little skeptical, but he encouraged me to take advantage of this one time offer today only. I was hesitant and he explained that I would be satisfied in the end. One month later, my electronics stopped working. I took my car to my dealership. They told me the problem, and I told them I had Carshield. I sat in the waiting room for over an hour, when my mechanic informed me that the repairs were almost complete and I just had to pay my co-pay; Carshield had paid the bill. I was so happy that the knowledgeable salesperson had convinced me to purchase the best insurance package for the best coverage. The commercial was right, and I'm very satisfied.

I haven't had to use their service for a warranty service yet but they are there if I need the service hopefully it willl be proper fully for me.

I had a problem I don?t have my monthly payment automatically drawn but they went in and took it automatically and I went in the day prior and made the payment so they had two payments out on me when I called about the issue they were aware and said it was a computer problem other customers had the same problem that put me in a bad situation problem I had to wait several days to get it fix but been a computer problem it should gotten fix that day that?s my idea I do work for the Federal Government US Postal Service and been there 37 years I try my best to go out my way to help customers and I get great feedback back about how my service ways I try to make customers feel important but that?s me I been there 37 years and I response of my service or help is good that?s me my opinion have a good day.

Well my car engine light came on and I immediately drove to Auto Zone to get a dinostic report done, they informed me that my oil filter was falling out and my censor was stuck in the off opposition. I immediately called my service dealer and got my car put into the shop. AutoZone dinostics was right on the nose. Well as I was told it's only the filter & sensor that is bad don't let them tell you there was more to be done. Well sure enough that's what happend saying thousand dollars of work need to be done. They called shield to see if work would be covered to replace a housing & oil pump, car shield did honor the housing but said no to pump replacement. Yes I was upset at first, but then took it to another mechanic and was told my pump was just fine. So long story short thank you Car Shield for not covering the part and saving our company monies that weren't needed to be spent. Your Savings are our savings too!

Took my concern and was given ample time for their decision and reasons why.

Car Shied eventually paid for the covered repairs for that I gave them 5 stars, be advised to make sure you read the contract for all the stipulations to get them to pay for the repairs. I had to authorize an engine teardown, Then Car Shield had to have one of their inspectors inspect the engine and decide if the repairs needed were because of negligence on my part. After that I had to submit 12 months' worth of service records with dates and milage on them. All of this took 8 business days or a total of 10 days to complete before they agreed to pay for the parts that needed to be repaired. They did reimburse me for a week's worth of car rental but it took them 14 days to send a check for that. Also, the dealership and the manufacturer recommended that additional parts should be replaced at the same time to avoid having trouble a few weeks or months down the road which I had to pay an additional $1,600 myself because Car Shield didn't consider it necessary to pay for.

I contacted customer service many times and each time they were friendly and courteous and spoke English well. Sometimes they would be able to help me with my issues and sometimes they could only pass the information on to someone higher.

My car is a 2018 - Not "old", but certainly not "new".
It has 41,000 miles on it, because I don't drive much. Ice T kept drilling in my head to get Car Shield, and I love him... so I joined.

I was enrolled for 6 months. Something wacky happened to my car. Coolant started leaking from my car, but not on to the ground (where I could have detected a problem). It leaked into the engine. My car overheated on me, twice; Dashboard lights were flashing RED and the font was yelling at me to shut the car off.

I towed it to the local dealership. They did a two-day diagnostic on it. Turned out; I needed a whole new engine!

At 41,000 miles... I needed a new Engine?!? WHAT?!?

Car Shield picked up the bill. Total cost was just shy of $6,000.

I have recommended Car Shield to *SOmany people, ever since this incident. Friends, Family, Neighbors, Strangers... You name it! If I see a random person with their hood up and a puzzled look on their face, I recommend Car Shield.

I could not be more grateful for this Insurance. I will be a life-long customer of Car Shield.

There were a lot of transfers from one department to the next, I will say that. And because of that, I did need to repeat myself and why I was calling over and over. However, once I got to the right agent, my questions were answered quickly and easily and the conversation was smooth like butter

I have been a courtial customer for 5 years and I never missed a monthly payment. But it seems whenever I need something covered there's always an excuse why it's not covered. For example, recently my compressor in my AC was not working and finding out that the discharge hose had a leak. Because the discharge leak caused the problem and that's not covered in the contract they wouldn't even cover my new compressor. Of course you has a way of twisting their words around so that they never have to pay for a claim. This is the third time it's happened to me. The TV commercials made it sound like oh it's fantastic you have to have it. BS for sure. I'm so disgusted with this company and if anybody is thinking of getting it do not! Shame on your car Shield for leading people the wrong way. As far as I'm concerned all my money has been wasted. Do the math car Shield $111.30 for 5 years and all I've gotten was excuses why they wouldn't pay for a claim of mine. And whenever I told a business I took my car to that I had car Shield they never had a positive thing to say about your company. Would give them the runaround and took so long to finally pay for a claim. I feel like I'm caught in a double-edged sword. My car is a 2008 Nissan Altima and probably next to have problems is the engine. According to the contract the engine is covered but I'm sure they'll find a way not to cover something. Besides myself and so disgusted.

She wasn't willing to go above and beyond to try to help me. She sounded like she was reading a script and what it was is what it was. Horrible

CAR SHIELD IS A HUGE RIP OFF! My car been in the shop for almost a month waiting on approval. Meanwhile, I’m paying over 300 a week in rental fees. Rental fees that are not going to get reimbursed because rental coverage only covers time of repairs, after and if approval, not from when the car enters the repair facility. I could had just paid to get my car fixed out of pocket.

I purchased my warranty on Oct 3, 2022 Spoke with sales agent *** who was very professional, pleasant knowledgeable and he kept it real with me. I still have an existing policy that will end on January 2023. After see the commercials and reading all the excellent reviews Im glad I signed up today. My car has no issues, so I have used the insurance yet, but at least Im have the coverage.

Extremely good. It was my first time using you. I got myself covered and talked my 2 boys into getting the coverage too. My *** was out of coverage and I got you guys. I was extremely pleased in how much you covered. I'm as ecstatic as the people in the commercials. I am a true believer now. I took my chances in your company. Your company has been around the longest and I'm glad I chose Carshield.

I had a discrepancy with payments and come to find out I was paying for my daughter’s premium and not mine! I spoke to Michael (***) and I’m telling you it was like a breath of fresh air! He helped me to rectify the situation and even made it to where I kept my same great package at a better price! He even took the time to walk me through the steps of getting repairs and what to be aware of! I appreciate him so much! CarShield you hired a winner!

Carshield, you handled it honestly. You have a lot of integrity and also very professional because my wife's Jeep had some problems there car shield handled it magnificently. Matter of fact I was shocked how quickly you guys handled the situation, took care of it. Even the people at the car dealership said my word where can I get a car shield. Its reasonably prices because I priced around. For what you get there it's very reasonably price and i appreciate that also.

Glad we had second thoughts. We took out a policy then we canceled because we were afraid it would not pay anything. After Thinking about it and seeing all the commercials on TV of satisfied customers We decided to get another policy which we did. Thank goodness, because if we had not had car sheild we would have had to pay out right at $4000 in the last two months. Car sheild Is all that you see advertised. It was quick and easy and well worth the monthly payments. We are so glad we do have car shield.

Car Shield did well by me. I was a worried at first, but it was unfounded. Saved over a $1000.00. Maybe this will help your car shield experience. 1.In advance I found some repair facilities that would deal with car shield. 2.When my car problem started, I called car shield to make sure that I was covered. The agent went over my contract with me, said I had coverage. 3. I did Exactly what my contract spelled out to do. The ford repair shop knew what they needed to do. It was agreat experience for me. Good Job. PS: save your car repair invoices.

I had car shield for 2 yrs my car broke down with engine problems i had it towed to a garage and it took 3mts to find out they would not pay for the repair. I called 75 different garages found 1 that would work with these car warranty companies but after all we went through gave them all the information they wanted just to find out they were not going to pay for the repair. I got scamed by this company. They lied to me a lot. They told me I drove the car after it broke down witch was impossible but they said this before I *** told them what happened they had no intentions on paying for this from the start.

I've had an amazing experience with CarShield of my 11 months of being with them. Their customer service team is extremely friendly and helpful. I've never had a problem with payments and I've had two claims paid without a problem. The first one was for some bushings on my Volkswagen Passat, the claims took less than 24 hours to finish and they saved me 400 dollars. The second claim for my alternator, I also needed a new battery but I understand that I am responsible for that as no warranty company covers batteries, but my alternator repair was done the same exact day and CarShield saved me 1,300. I have no complaints at all!

I am so sorry to read these complaints and what they allege they went through with their claims. I must say being a broke retired criminal investigator, I must justify all my expenses and research the companies that I deal with, before I give them a cent. I will tell you this, I have been a paying customer for thirteen months (13), months and sadly finally had to file a claim. I took my vehicle to a mechanic shop listed on their website. Read the reviews on the mechanic shop and he inspected the vehicle. He made a couple of calls to Carshield and I only paid my deductible and shop tools. A $900 claim and I paid $167.00. I must tell you I am very pleased no issues or complaints. A very smooth, customer-friendly process.

Sadly I am writing a disappointing review. I thought this was going to be a decent program. Agents seemed to help only when trying to make a sale. I've had zero (none) assistance with a claim. No one will try. I've called multiple times & it is about 3 weeks and still have zero help. Every agent I spoke to said "no we don't cover that" without getting details. I thought this "service" would be a good choice for alternative options when it came to repairs. I've been a good & loyal customer & I have to say I am extremely disappointed. Twice I've looked for assistance and had zero help. I read the contract and understand what is covered. 1st time & understood and realized tear and wear parts are not covered. The following time it was part of a "covered part" but they said that the part was not covered cause the description did not match the contract (i, e, it was a section of the "part" but not the exact part). The following one it was a flat no because it's not "under the coverage" even when it's clearly shows the same description. Thinking I had to look more into this service, this last time & checked with 4 different shops, my own personal certified technicians and the recommended shop by CarShield. Surprise surprise, called for a casa I'm & seems some parts are not part of what is covered. Cooking system, AC system has only specific parts but according to them, they are not the parts considered to be part of the cooling system and because of that they are not covered. I have realized this service is a sales service when they want us to purchase a product & never authorized any type of claim. I have been a loyal customer but seems I will be canceling "my membership" and considering options to look into business prectice provided by this services. It's disappointing to find there are services such as this still operations.
I've follow all directions and procedures to get them to answer, assist or cover full or just part of repairs and 4 weekend later and have had zero assistance. I am glad I got to fix my car on my own & had 5 suggestions from ALL the referred shops by CarShield. Every one of them suggested I cancel the policy, save that money on a monthly basis & when needed & hopefully by then my saved amount will cover my repairs if needed. They mentioned this is the BEST WAY to make sure ALL MY REPAIRS are covered. According to the 5 different shops I used as referral per CarShield mentioned they have had ZERO approvals for any of the customers who have filed a claim with CarShield. I hope this helps some of you before making a decision to purchase this services. On TV, internet and other promotional services it looks good. But in reality (and I should have known) if it looks too good it is never true!
PS. I have 4 vehicles. All have records of maintenance. I used CarShield to cover them after manufacture warranty expires or Dealership programs expire. I've paid a monthly fee of $128 & $178 for over 2 years & even with the smallest claims (mechanical) & listed under program, CarShield found a way to not cover all or partial cost of repairs. In addition, the customer service is good when buying device after that? You really will see it with the first call & you say the words " I need help filling a claim". All the agents will change their attitudes & use the phrase "it's not covered, the shop has to call" or flat out rush to get you off the phone. There is a reason CarShield does not have a designated phone number for claims. They say they do, but they all start with the sales.
Sincerely a loyal an extremely disappointed CarShield customer.

REFERENCE: (***) In reply, Refer to: Claim Number: *** I am filing a dispute in reference to my auto claim that was denied on 26 April 2023. I anticipate that the *** will adjudicate my claim in my favor and assign to me an appropriate Department Manager (Adjuster) to review my claim and all records and statements that were submit*** during and after my claim was denied. There is not just one or two service records that I have on file which can prove that I have taken great care of my 2012 GMC Yukon Denali since the day I purchased it back in September 2012. PERSONAL STATEMENT: I (***) am writing the following statement below to seek reinstatement and approval of my claim filed on 2 March 2023. Prior to becoming a member of Carshield(***), I had no indicator lights on my vehicle’s dashboard. However, my vehicle is over ten years old and has over 190,000 miles so I decided to invest some money into an extended warranty for my vehicle. I heard about Carshield through my Facebook social media app from an ad that popped up on my timeline. On 26 October 2022, I spoke with a Carshield representative Nate about my 2012 GMC Yukon Denali. My vehicle qualified under the Silver Plan which covers my entire powertrain, engine, transmission, front wheel drive axle, 4-wheel drive, transfer unit, timing belt, water pump, etc. according to Nate. Nate made it seem like it would be easy if anything was to happen to my vehicle the only thing I had to do was take my vehicle to an ASC Certified shop, mechanic or dealorship. He sta*** that it would be a $200 deductible for any covered repair which includes towing, road side assistance and rental car. He made it seem like it works just like auto insurance process such as being in a car wreck by advising if my vehicle was to breakdown, the I should call Carshield and they will have it towed to an ASC shop of my choice. I will then get a rental car and once the repairs are comple*** I will pay my $200 deductible for my covered repair and pickup my vehicle. He sta*** that the process is really simple. I asked several questions to get a warm and fuzzy feeling before I decided to become a member with Carshield. I even sta*** that in my conversation with Nate that I heard about Carshield a few years back but I was skeptical about joining their program because you hear about people getting ripped off. Nate sta*** that Carshield had been in business for 17 years, originally star*** as an extended warranty company and you could only sign up when you purchased the car though a dealership until 10 years ago when they star*** going directly though consumers for used cars. He sta*** that Carshield is the largest coverage company in the US. So I was all aboard by the end of our conversation. Fast forward to 23 February 2023, when my vehicle began to experience mechanical issues in the engine area, my check engine light came on and it star*** driving rough. I turned back around and headed back home where I parked my vehicle until the next day. The next day I headed to my mechanic until my engine light star*** blinking and the drive got even worse and the engine star*** knocking. I turned back around and headed back home where I parked my truck. I contac*** my mechanic and left a message for him to contact me. My mechanic called me back a few days later. I explained to him what was going on with my vehicle and let him hear the noise it was making when I star*** it up. He sta*** that it sounds like my lifters had gone bad or it could be something else in which he does not work on. I have put together a sequence of events since my vehicle was towed into the repair shop. This timeline of events was put together to the best of my knowledge. • 2 March 2023, I contac*** Carshield to have my vehicle towed to an ASC GMC Dealership Repair Shop. *** in Chamblee, GA was the nearest dealership to me. • 7 March 2023, *** (***) reques*** a years worth of service records. • 8 March 2023, I submit*** six service records to ***. • 14 March 2023, I called to get an update on my claim. *** Customer Service Rep (***CR) asked for a recorded statement. • 23 March 2023, I called ***CR to get an update on my claim. I was told by the ***CR the adjuster was needing a specific record from 13 September 2022. I explained to the ***CR that I had already turned in the that record on 8 March 2023. The ***CR sta*** the Supervisor was requesting the record because the *** Adjuster had pulled a PPI that was uploaded into their system on 15 Mar 2023. The record was escala*** to the *** Supervisor. • 24 March 2023, called to get an update on my claim but still no update. Was asked by the ***CR to do a conference call between the reapir shop and the *** adjuster but the repair shop had already closed. • 27 March 2023, called ***CR to do a forced review between the repair shop and the *** adjuster to get movement on the claim, I gave the ***CR my repair shop tech *** info and direct number. • 29 March 2023, called ***CR to get an update on my claim. ***CR sta*** the adjuster needed the repair shop to contact them back about the misfire code reques*** on 27 March 2023. I called my repair shop tech *** to see if he could send over the codes to the *** adjuster. • 30 March 2023, called ***CR to get an update on my claim. ***CR sta*** they received the codes towards the evening of 27 March 2023. • 31 March 2023, called ***CR to get an update on my claim. Reques*** a forced review but could not get my repair shop tech *** on the phone. My repair tech *** called me later that day stating that he had been on the phone with the *** adjuster for over an hour and *** Adjuster wan*** to get the route cause to the engine failure. The *** adjuster told *** they needed authorization from me to do a minor tear down on the top of he engine. *** told me it would cost me $400 out-of-pocket for them to preform the two hour tear down. *** sta*** the *** adjuster want to get the exact component that failed. I told *** I did not understand why the *** adjuster was requesting the tear down if the whole engine has to be replaced. However, I approved the tear down so that they could find what they were looking for so that we could move forward with getting my vehicle repaired. • 10 April 2023, called ***CR to get an update on my claim. The ***CR sta*** the *** adjuster called the repair shop to get the Freeze Frame Data (FFD). The repair shop tech *** explained that my vehicle does not have FFD that it only has Current Data Time (CDT) code. My repair tech also mention ticking noise and misfire from ASM cylinder(s). The repair tech also mention removing the oil pan on their own to determine if there were metal in the pan. This was communica*** between my repair tech *** and *** adjuster *** on 31 March 2023. • 13 April 2023, I called my repair tech *** to get an update on the engine tear down. *** sta*** that I had a spun crankshaft bearing(s) at the bottom of my engine. *** then sta*** he relayed this info to *** adjuster and they told him they are sending out their own inspector. • 21 April 2023, called ***CR to get an update on my claim. ***CR advised the *** inspector came out on 17 April 2023 and that the *** adjuster was requesting information from the repair shop such as the oil pressure test prior to RDI, Has the *** been on the entire time? *** adjuster sta*** that the common failure to these is the o-ring seal failing around the pickup tube would recommend to check that. I then called my repair tech *** and informed him of the *** request. *** sta*** that it sounds like *** is trying to get out of paying the claim. He sta*** that they sent an inspector out that should have got all of that information. *** also sta*** that he didn’t understand why they were looking for that info because he had already provided it to the *** adjuster 20 or so days ago. He also sta*** that every time he calls *** he gets a different adjuster and not the adjuster over the claim. • 24 April 2023, I drove to the repair shop to do a conference call with with *** adjuster and the repair shop tech. After waiting on hold for about 45mins I finally got an *** adjuster on the phone. *** was not in but the other repair tech JJ was and asked *** adjuster what they needed from them. The *** adjuster asked if I sent in the service records in which I sta*** yes I did on 8 March 2023. The adjuster put us on hold to read over the notes and asked if I had any work done on 13 September 2022 because of the check engine light. I told the *** adjuster I had an oil change done because my service engine light comes on that look like an engine, however, at the screen in the bottom of the dash panel there’s a box that indicate what service I need and reads “service engine oil soon” in which the life of my oil has deple*** pass a certain percentage. The *** adjuster then asked to speak with the service tech. *** got on the phone and the *** adjuster asked if they did an oil pressure test prior to tear down. *** sta*** yes. The *** adjuster then asked for the test results. *** sta*** the oil pressure test was within spec, on a cold start it was 40psi which is good and sitting idle when its warmed up its 25psi which is normal. The adjuster sta*** that it definitely had internal engine damage and that he agrees with the shop 100%. The *** adjuster also sta*** that they sent an inspector and they do not have any red flags on the claim. The *** adjuster put us on hold for about 5 or so minutes and came back on the phone to advised that he sent in sourcing for a complete engine. The adjuster sta*** that it usually take 3hrs to get sourcing back and once sourcing comes back they should be able to move forward and that he put good notes in for when the repair shop tech call back in. • 25 April 2023, I called ***CR to get an update on my claim and no update on the sourced engine was told that once the engine get sourced someone from *** will be in contact with me. • 26 April 2023, I got a miscall from ***. I called back in to get an update and was told my claim was denied for a Walmart service record 13 September 2022 that shows “check engine light” was on which shows preexisting issue prior to the contract being purchase and that my claim was closed. I was baffled to say the least. The lady advised me to submit a dispute because there is nothing they can do. I then called and spoke with my repair tech *** about the conversation he had with the adjuster and needless to say he was also upset because he said we provided everything they asked for and for them to jerk around and then come back and deny this claim over a record I (Helen) provided at the beginning of this claim is wrong. He sta*** he have no idea of telling whether the issue was preexisting by looking at those service records. I have did my due diligence to go through all of my records I have on my vehicle and ended up finding another service record 4 Oct 2022 that was not submit*** with my original records due to misfiling it in my other vehicle records. I submit*** that record 27 April 2023. I also spoke with Walmart Service Manager *** who told me that her techs are not ASC Certified and do know the difference between a Service Engine Light and Check Engine Light. But they have to put what they see to cover themselves. She also sta*** that she would talk to the *** to inform them of this. On 2 May 2023, Mrs. spoke with ***CR informing them of this. After doing much research on this topic and the difference between 2 lights, speaking with ASC Certified Techs, it is my understanding that “Check Engine Light and Service Engine Light” will confuse the common consumer and even your *** Powertrain Adjusters in which they should be properly trained when dealing with claims such as mines. According to ***, Check Engine Light – more formally known as the Malfunction Indicator Lamp (MIL) is a signal from the vehicles computer that there is an issue in the engine, exhaust system or transmission. Service Engine Light informs you of incoming maintenance such as an oil change or low oil pressure, gas cap, transmission fluid service, etc…. Also, I cannot understand why *** would ask my repair shop to provide all of this information dealing with my engine, request a tear down and source for an engine to deny me in the end over a service record from a non ASC certified company. Not only is this unprofessional but it shows that your adjusters are not certified or trained to make decisions dealing with any one’s vehicle. *** adjuster can deny my claim over technical verbiage on a Walmart service record but request my Freeze Frame Data from my repair shop tech knowing my year vehicle does not give that info. I am very disappoin*** with the decision that was made because it was not a methodical decision made based on evidence provided. After speaking with GMC service tech I asked the question, “What are some reason a service engine light would come on before an oil change and go off after an oil change?” Per the service it could be a number of reason but it sounds like low oil pressure where my vehicle is burning oil especially if an oil change correct the service light. I have all recordings of conversations with *** and ALL of my service records since the purchase of my vehicle Sept 2012. This concludes my statement. “I certify that the statements on this document are true and correct to the best of my knowledge and belief.” \\\\Nothing Else Follows////

Car Shield towed my car to Auto Nation Chrysler April 2023 when it overheated. I got it back May 2023 and it ran fine until it overheated again. I am being told that they cannot pay the total amount to fix my vehicle because I drove it overheated. The light came on in my vehicle and I pulled over and called my AAA company to tow my car to the nearest repair shop and when I found out that it was overheated I had AAA to tow to my home until I could get an ok from Car Shield to tow it back to Auto Nation. I never drives the car.It has been there and now I am told that Car Shield can only pay a small portion because I drove the car overheated. I did not drive this car anymore after the light came on. Awaiting your reply

Lawrence Pierre

My experience with Car Shield (carshield.com) was not great, to say the least. I had to call for my car to be fixed and spent a whopping four hours on hold, trying to get through to someone. To top it off, when I finally did get through, the claim was denied even though I had paid for the top policy.

What made the situation even worse was the fact that the shop was not able to stay on hold that long and when they finally did get an answer, they were told that they had called the wrong department. It was a complete waste of time, and it left me feeling extremely frustrated and helpless.

To add insult to injury, when I called in to cancel my policy, the representative was extremely unprofessional. She was using slang phrases and had little patience for my concerns. She told me that I "ain't had nothing better to do than hold yo phone on hold for 4 hours" and that my car "aint going to get fixed overnight." I was shocked and hurt by this unprofessional behavior.

As a full-time nursing student in an accelerated program and with a full-time and part-time job, I don't have the time to waste on hold for hours and be treated poorly when I finally get through to someone. I need a reliable and efficient service that will address my car problems quickly and with professionalism.

Overall, I cannot recommend Car Shield and would advise anyone looking for a provider to avoid them if possible. The long wait times and unprofessional behavior are completely unacceptable, and it's not worth the headache.

and I have absolutely nothing good to say about Car Shield.

I signed up with them because I thought it would be a good way to protect my car. I mean, who wouldn't want to have peace of mind that their vehicle was covered if something happened, right? Well, let me tell you, Car Shield is anything but a peace of mind.

For starters, they were taking automatic payments out of my check every month. I didn't mind, because I thought it was worth it. But then I found out just how little they actually cover. I took my car to a licensed mechanic for a diagnostic test and found out I had a cylinder misfire. I filed a claim with Car Shield, but they wanted photos and authorization to tear down my motor for pictures. This cost me $600 upfront, which I did not expect.

Once I got the photos to them, they denied my claim just by looking at the pictures. I was furious! I had spent over $300 on Uber rides while waiting for Car Shield to approve my claim. They were suppose to reimburse me for the rideshare, but they denied it. And THEN, my car no longer runs because the mechanic had to tear down the motor for pictures!

I called the tow truck company and customer service never sent any text messages to confirm my call. I waited from 9:42pm until 12:08am before Tinks Towing Service finally arrived. I had to watch my engine being thrown into the back seat of my car, because Car Shield refused to cover anything.

I am currently getting a lawyer involved and will never recommend Car Shield to anyone. They are a rip off, falsely advertising their services and their workers are incredibly rude. My experience with them was a nightmare, and I wish I had never signed up in the first place. Save your money and avoid Car Shield at all costs!

My mama bought this warranty from Car Shield last month for her car. At first, I was super excited because it seemed like a really good deal. They made all kinds of promises and claimed to cover almost everything. But boy oh boy, let me tell you, it's not what it seems.

First things first, they make you jump through all kinds of hoops to get the process started. I mean, we had to spend so much time on the phone between the mechanic and Car Shield just to get things moving. And even when we finally got approved for work, it was only for a measly two hours. That's because they go by some stupid national ase labor time book for each part on each car. Like seriously? Who does that? They don't even care how long it actually takes the mechanic to do the work. They only pay up to what the book says. And if that's not bad enough, after we figured out that the labor wasn't covered for all the work we needed, they went and called the mechanic and cut the labor time down to just half an hour. Like, who can change brakes that fast?

My poor mama learned her lesson. She's just glad that it's only been 90 days since she bought the warranty. But we've already had to pay extra money for a rental car and her car is still sitting in the shop waiting to be fixed. It's just ridiculous. I don't even know how the BBB allows them to keep operating.

I'm telling you, if you're thinking about getting a warranty from Car Shield, think again. It's not worth it, and they don't even honor what they promise. Save yourself the headache and just stay away from them.

Car Shield ain't no kinda company that has ya best interest in mind. They say that if yer car breaks down they'll fix certain things, but when that happens, they just deny yer claim right away. They say that it was previously damaged and not covered. Well, let me tell ya that yer car is startin' to go bad as soon as ya drive it off the dealer lot. So in essence, it was breakin' down when I got the "insurance" policy from them, but I was drivin' the car and nothin' seemed wrong.

When I argued their claim denial, they made me get all the paperwork from repairs that I had done in the past year and send it to their office. Problem was, I hadn't done any repairs in the past year, except for oil changes and such, since the car was runnin' fine. That was a big problem for them, but they still made me keep payin' $109.00 every month while all of this was goin' back and forth. I couldn't stop payin', 'cause then they would've said I wasn't covered anymore. It was a catch 22 and a MAJOR SCAM, let me tell ya.

Now, I'm tellin' ya, before ya go buy their insurance, read all the reviews first. If I had, I wouldn't have bought this "insurance" at all. Car Shield ain't nothin' but a shady company that's tryna squeeze money outta ya.

I would not recommend Car Shield to anyone looking for a car warranty. Despite keeping up with all of the necessary maintenance on my car, they always seem to find a way to avoid fixing anything when I need it. It seems like they're doing this on purpose, especially since my warranty is almost up, and they don't want to dish out any money to cover the repairs.

When you call them up, they will constantly transfer you to different people who don't seem to know what they're doing, and they never seem to want to escalate the issue to higher management. They act like they're the top dogs, but I know there are higher-ups who can actually do something to help. It's frustrating dealing with them, and I've wasted more time and money dealing with them than I would have just getting the repairs done out of pocket.

Another thing that bothers me is that they only want receipts from big-name companies. They don't accept anything from my mom and pop shop, even though they provided me with a real receipt. They even tried to say that it was fake and that I never got any service done on my car. It's clear that they're just trying to avoid paying for anything they can, even if it means denying legitimate claims.

All in all, I wouldn't recommend Car Shield to anyone. Save your money and put it toward repairs out of pocket. You'll have a better experience that way.

I had a really bad experience with Car Shield. I own a 2007 Nissan Versa and the motor went bad. I took it to the Nissan dealership and Car Shield delayed the repair. Moreover, they made Nissan tear the motor completely apart and then had the guts to call me saying that it had a cracked block. Can you believe it? They even said that the block wasn't part of the engine! I had to produce all the immaculate oil change and maintenance records and even had to pay over 2000 dollars out of my pocket for rental cars. After almost a year, I just couldn't take it anymore and bought another car.

Finally, Car Shield agreed to pay half on the new motor. However, the experience was tedious and tiring as I had to make constant phone calls to follow-up on the repair. Just when I thought everything was done, now, just a little over a year, I'm paying out another 2,000 thousand bucks because the repair was poorly executed. I took it to another Nissan dealership where they told me that the motor mounts weren't installed correctly and there were many missing bolts. They also told me that some other damage was caused by the dealership that performed the work for Car Shield.

I'm fed up with Car Shield. They make millions but don't live up to their commercials! I'm so annoyed that I'm considering hiring a good attorney if anyone knows one, let me know. I cannot believe the audacity of Car Shield to put me through this ordeal! It's just not fair and has caused me a lot of unnecessary stress!

This website is a big no-no to me! I was looking for pricing information online and couldn't find any, so I had to fill out a form and wait for someone to call. Six (6) different protection specialists kept calling me, which was very annoying. I spoke to Cathy, who told me that the call would be recorded, and transferred me to Shawn. Shawn told me that the plan would depend on the car and gave me prices of $183 per month for a silver plan that would cover my '08 vehicle. It sounds like a fortune to me!

If you ask me, this company is out to make money, and they don't care about you and your vehicle. They just want to take your hard-earned money, and that's it. There is a $200 deductible, and you have to wait 20 days and drive at least 500 miles before you can file a claim. And guess what, no pre-existing conditions are covered. What a mess! I even asked a simple question, and Shawn just hung up on me. How rude!

Anyway, no worries, another person called Skyler, who was very nice, tried to connect me to another production specialist, but I told her to take me off the list. I just couldn't stand the constant calling anymore! This company is a total waste of time and money. Trust me, you'd be better off saving your money in an emergency fund and fixing your car on your own.

I wouldn't advise giving them your number! They just won't leave you alone. Nobody likes dealing with insurance companies, but this one is terrible. After reading all the reviews on all the websites, I'm glad Shawn hung up on me. I hope the FTC (Federal Trade Commission) takes a look at this company soon. They should be stopped.

In conclusion, please read the reviews and listen so that you don't waste your money! Good luck!

My Mazda CX9 had a transmission problem, and I was quite unhappy about it. I was, however, relieved to find out that the issue was covered under the warranty provided by Car Shield. However, finding a car repair shop that would accept their insurance was most definitely a challenge. The automotive shop's mechanics were not very thrilled to work with Car Shield because they pay less than the standard rate. This made the entire process very difficult.

The Automotive shop kept demanding the same paperwork repeatedly even though I had sent it before. Moreover, there seemed to be complaints regarding the duration of time consumed over the phone, going back and forth with customer service and the adjuster. To keep track of my claim, I had to call Car Shield frequently, requested to speak with a supervisor, but still, the pace was sluggish. Moreover, I never got to talk to the adjuster directly, which was extremely frustrating. Each time I left a message or sent an email, there was no response at all.

In need of a vehicle, I rented a car while the repair was in progress and unfortunately, never got reimbursed. Car Shield claimed that the copy of the invoice I sent was unreadable, despite me emailing the copy twice. They never bothered to contact me to inform me of the issue, so I ended up canceling. The rental car was in my possession for three weeks, but Car Shield only agreed to pay for two days of rental fees at a rate of $40 per day. Regarding a policy I paid for two years; I couldn't even get rental fees reimbursed.

In conclusion, based on my experience, I strongly encourage you not to subscribe to Car Shield. Their services are an utter waste of money, and their customer service leaves a lot to be desired.

Carshield’s claim that you can take your vehicle to any ASE certified repair shop is nothing but a big fat lie. The truth is, almost no shop will work with Carshield. Unfortunately, I learned this the hard way when my vehicle, which I had been paying $89/month for coverage on, broke down after nearly two years of coverage.

I contacted multiple repair shops to have my car fixed, but nobody seemed to want to work with Carshield. They all gave me the same reason: Carshield does not pay their repair invoices in a timely manner. It became apparent to me that Carshield is nothing but a useless warranty company.

When I contacted Carshield to address the issue and find a solution, they could only find one repair shop they work with, which is located 34 miles away in a sketchy neighborhood in the city. I was skeptical of the quality of work this shop could provide, and I didn't feel comfortable leaving my car there overnight, let alone several days in that neighborhood. The situation was inconvenient, to say the least. There were dozens of repair shops located within 15 miles of where I lived, yet I was forced to travel for over an hour to reach the one shop that Carshield works with.

I ended up taking my car to a trusted local repair shop and paid for the repairs out of my own pocket. I feel like Carshield is a complete rip-off and is guilty of blatant false advertising. They should be faced with more class action suits and should come under investigation by the Attorneys General of every state for their fraudulent practices.

I strongly advise anyone who is considering purchasing a warranty from Carshield to think twice. Don't waste your hard-earned money on a warranty that won't do what it claims to do. I hope this review will serve as a warning to others who are considering doing business with Carshield.

Carshield ain't paying up for repairs like they promised. I got the gold protection coverage which includes fancy powertrain coverage. My transmission was acting up and when I asked the adjuster, he said they were not gonna fix anything because it was a "PRE-EXISTING CONDITION". And you know what they say, "pre-existing conditions" ain't covered. But I got Carshield to make my life easy, to give me peace of mind since I got a 5 year old car and I don't know how the previous owners treated it. But Carshield ain't covering anything the previous owner messed up. When I asked the adjuster what the point of a used car warranty was, he didn't know what to say. This dude Mark, he's the adjuster, works with the inspector to get away with not fixing anything. And when I asked Mark what he could cover, he only covered the diagnostic test and then said he couldn't cover that either. I called the Carshield peeps asking for Mark to give me a call back and they said he didn't need to talk to me then they hung up on me. Can you believe this? This company is shady, fake, and not professional. I ain't never dealt with such crooked people in my life. Save your money and don't fall for Carshield's tricks. They ain't gonna help you fix nothing.

I purchased a policy from Car Shield in September because we were going to be doing some extensive traveling, and wanted a little more insurance so if something happened, we would be able to make it home without someone having to come and rescue us. We always do routine maintenance on all our vehicles, because that's the way my husband works. So every 3000 miles, rain or shine, the oil gets changed! So while we were on our way home, we got fuel in Lincoln Nebraska, got about 30 miles down the road, the car started to lose power,, and displayed reduced power mode, on the car. And was kind of back firing and died. I figured bad gas, and could not get the car to restart. Family picked us up and my husband went back and picked the car up and brought it back home. Talked to Car Shield the next day, they told us to talk to a dealer, my husband talked to *** that day and dropped the car off. We told Car Shield that tha car was on a trailer and that we would just take it up that day. Because they were going to pay for a tow truck. Talked to *** and told him what happened with the car, they started the car and moved it, they couldn't get to it until Wednesday, and my husband called Wednesday and they still hadn't got to it, and on Friday I called Car Shield, and they told me they weren't going to cover it because of high oil consumption. Nothing about that the vehicle was out of time asper *** conversation with the adjuster that they don't cover high consumption motors. ***, when my husband talked to them on Friday, said nothing about it being a high consumption engine that there was oil in the crank case and ***, my husband took a picture of it. And it was a bit low, and was ready for another oil change. Talking further with ***, he explained with *** the codes, they have nothing to do with oil. The high fuel pressure code would a result of bad timing, as well as the cam shafts not opening and closing properly. Here are the codes P0016: Timing is out ; P0017: timing; P0089 is high pressure fuel pump; P228D: is a throttle problem and bad battery. It looked to be about a half a quart down. Our policy covers engine, transmission, transfer unit, drive axel, water pump, turbo charger, seals and gaskets, and page 3 of 14, 1. ENGINE (Gas orDiesel): All internally lubricated parts within the Engine including: engine mounts and timing belt. Electronic components, regardless of location, are not covered. The engine block and heads are covered ONLY if damage is caused by FAILURE of any internally lubricated part within the Engine. And says absolutely nothing about it not covering a motor with high oil consumption. Since the timing belt is covered under this, why aren't they covering it? Because everything revolves around the timing of the vehicle . It also goes to show in the agreement: ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between you and us. It supersedes any other written or oral agreement between the parties, and, except as otherwise set forth herein, may be modified only in writing signed by us. No oral changes to the terms of this Agreement are binding on you or us. We feel, as well as ***, they should be fixing the car. Car Shield is trying to interject something into the contract that isn't there to not cover the repairs on my car. There are no recall notices on the 2010 Equinox that has to do with anything in the motor area. Also service bulletins are something that is not privy to the everyday Joe and are only used as a reference point to start repairs. These bulletins are not sent to car owners, only service people. And since this tactic has been used in better business complaints is not fair to the consumer, and if they know about this high consumption oil problem, which we don't have, ours is timing, why would they knowingly write a policy? We have been upfront and honest about traveling and going great distances, only to find out we would have been stuck. We feel like we have been deceived and lied to. After seeing the amount of money of parts and repair costing far more than the vehicle is worth I can see reluctance of the insurance company to pay out this amount. I would entertain the installation of a used motor as opposed to a crate motor. We bought it in good faith as we have seen for years on television, high praise and testimonials but was very disappointed to find just as many unsatisfied customers by the Complaintsboard.com. I am reviewing my rights and remedies to this contract and will be contacting the Iowa Attorney General, State Consumer Affairs Board, State Insurance Regulator as well as the Federal Consumer Financial Regulator and filing a complaint with the Federal Trade Commission. And although we are a small person, we have the ability to make our voices heard through state and federal government. I take people at face value my word and hand shake are my bond, reading through your contract you say you cover things, and then in an amendment, you say you don't, my mistake was I did not read all of the contract as I believe a persons word far supersedes a piece of paper. And after reading the entire agreement clause you have breached your contract and to go one step further further into the contract it talks about you and us and we can't change the contract unless its written by you and I am sure, you will be sending me a letter that states, you don't cover this repair. Also, to correctly see if a motor truly is a high consumption motor, you have to tear it down to know. And per is the contract, this would have been our responsibility only to be denied as you already have done without proper diagnosis. Again the diagnosis on this car is a timing problem not a high oil consumption motor.

I purchased my Carshield warranty less than 30 days after I purchased the vehicle. I put over $2,500 into the car for routine maintenance prior to my warranty purchase. on 7/26 I purchased my warranty. I had no issues with my vehicle whatsoever. On about 8/29 I noticed a little smoke coming from may tailpipe. I imm/ediately called carshield and asked what my next steps would be. Since I just purchased the vehicle i took it to the dealership on 8/31 as to avoid any issues with repairs or certified technicians. After a few days I got the results of my engine diagnostic back and they recommended a new engine. I informed the technician I had carshield and it was a complete disaster from that point on. It was supposed to be up to 48 hrs for them to send out a claims adjuster it took 4 days. No biggie. After that there was nothing. My tech and Chevy reached out on numerous occasions to get the ball rolling on the repair which the adjuster told him "Is a covered repair we just have to get it approved". After over a week talking with my tech and nothing from Carshield at all not an email phone call nothing about my claim or warranty. MY tech called and told me that they needed to look deeper into the issue and asked him to look into the engine with a bore scope. My tech did that the very next day sent on the pics and sent me confirmation. 5 days later nothing. So I called carshield/american auto shield again and was told that they never received the images from the bore scope. So i called my tech and had him resend them. He sent me another confirmation. About a week after that I got a text from my tech stating "Call carshield directly they are trying to deny your claim and they have no reason to." He said they were denying the repair because of a worn piston ring. I was naturally confused mainly because no one said anything to me. You would think the company that I actually pay on a monthly basis would be the ones to reach out to me but no. So I called them and was bounced around from person to person to no avail. Everyone kept giving me the same answer and i spoke with 7 different people within the company. The answer I continued to receive was that the adjuster has final say and it is not reversible. Piston rings are not covered under the warranty. To all of whom I began to point out the exceptions to the exclusions of piston rings being covered and no one was willing to address that one fact the only thing they all told me was the only way to overturn an adjusters decision is to go thru the Complaintsboard.com and/ thru their send in an email to their personal claims department. Here are the reasons stated in my contract why my repair should be covered based on my contract and not off an adjusters opinion: 1) If you go to Google and type in Carshield Powertrain Silver coverage the first result will be a PDF, which is a sample of the contract that I purchased, The top of that page says "Powertrain Silver Coverage (Named Component Coverage)" below that it states "These Parts ARE Covered". Engine: All internally lubricated parts including PISTONS and PISTON RINGS. This is taken directly from carshields website here's the link: ***) In my actual signed contract it states All internally lubricated parts within the engine. 2) Sec. D-2t states " The following items are NOT covered by this contract: Mechanical breakdown or failure that occurs as to gradual loss of performance and has resulted from normal operation and use (Due to vehicle mileage and/or age) such as but not limited to: valve guides, valves, PISTON RINGS, transmission clutch pack discs and bands. UNLESS WORN BEYOND MANUFACTURER TOLERANCES. a) Obviously this wasn't a gradual loss of performance nor from normal operation or use because there should be multiple worn rings if that were the case. And also obvious that the piston rings are worn beyond manufacturer tolerances seeing as my technician work at Sands Chevrolet which is the vehicle manufacturer and he informed them that they are worn beyond tolerance which means this should be covered. My case is the exception to this piston ring exclusion. 3) Sec. D-11 states : "The following items are NOT covered by this contract: The repair or replacement of valves and/or PISTON RINGS for the purpose of raising the engine's compression or correcting oil consumption, sticking or stuck rings, when mechanical breakdown or failure has NOT occurred, including when such condition results from excessive carbon buildup." a) Mechanical failure/Breakdown has occurred. Excessive carbon buildup is a result of piston ring failure no the cause of the mechanical breakdown or failure nor the cause of the worn piston ring. Since Mechanical Failure/Breakdown has occurred my case is the exception to this exclusion as well. And this repair should be covered. I have been over a month without my vehicle and after the poor customer knowledge of contracts and sub par customer service I finally gave in to file a complaint with the Complaintsboard.com. I have the names and dated for most of the employees I spoke with, some actually attempted to help but most were dismissive. One even accused me on a recorded line of trying to get a free repair out of the company and he was a senior adjuster within the company I have him as well as his supervisors name as well who refused to speak with me on a recorded line. I informed them that I would no longer continue paying a company for a service that refuses to honor terms of the contract. I'm not making anything up it's all there in black and white. I have missed work my kids have missed doctors appointments I've missed new job opportunities as well as the window to enroll for my classes all due to this. The warranty is in place to help the customer when something like this happens. Why is this company still in business iff all they do is avoid the responsibility when it arises?

Please be advised that our office has been retained by *** in connection with the above reference warranty that Ms. impulsively purchased after seeing an advertisement on television touting the fantastic benefits of your warranty. Ms. made the purchase over the phone on March 24, 2022, and she marveled at how nice the voice on the other line was. Your salesperson aggressively used Ms, ***'s lack of sophistication as a purchaser as a bargaining tool and upsold her from the basic warranties offered to the "Platinum Coverage, Month to Month with Roadside Assistance." He assured Ms. that this policy was the absolute best offered, and that it would give her peace of mind by covering any mechanical problems that might go wrong with her vehicle. She had spoken about how much her Jeep meant to her and her joy she has had repainting, and placing accessories on her Jeep which had been purchased near the time of her Mom's passing in 2009. Your salesman apparently capitalized on the vehicle's sentimental value to her. Within moments of Ms. purchase over the telephone, her husband, Mr., repeatedly warned her that she was making a mistake and that this type of product was almost always a waste of money. In retrospect, Mr. was proved correct. Ms. owns a 2007 Jeep Wrangler (Vin No. ***), with just over 80,000 miles. The vehicle was in excellent operating condition at the time she purchased your warranty, but Ms. was convinced by the alluring advertisement featuring celebrity "Ice-T" that the product she was purchasing would fairly protect her if anything would fairly protect her if anything would go wrong in the future. Ms. is of limited means, so the purchase, while a struggle financially, gave her a sense of security. She dutifully and punctually made the substantial (for her) $144.91 monthly payments after she purchased the warranty, despite facing a tough financial position. She relied upon the promises of the salesman and knew that she needed to keep up with her monthly payments to abide by the agreement. In about May 2022, Ms. noticed what she describes as a slight "ping" noise in the engine and she became concerned and called CarShield. She received a call back from someone from "American Auto Shield." She was directed by *** to bring the vehicle to the *** dealership, which was the recommended and authorized dealership for service and repairs, suggested by your company to Ms.. She then followed what she thought was the appropriate protocol pursuant to your warranty and reported that the vehicle was in the shop on June 9, 2022. After numerous outgoing calls (nearly 30 documented just in the last month) with no return calls, she was finally put in touch with an "adjuster" who indicated that he would inspect the vehicle at *** where it was being garaged pending inspection. Within a few days, she received a telephone call from your staff announcing that the engine were not covered within the warranty because the internal parts of the engine were not "oiled" and therefore, not covered. Upon receiving the call from your staff verbally denying the claim Ms. reached out to her service advisor at the dealership. Ms. informed her service advisor, ***, of your adjuster's conclusion regarding what was wrong with her vehicle. Her service advisor was shocked by your company's assertion that the engine had no oil, and Ms. did, in fact, have an oil change recently. She had an oil change a mere one month prior to this incident, and *** assured her, of course the engine contained oil. Your company stated that she needed more than just the basic oil change invoice that she provided, and needed further records in order to be covered. Ms. then attempted to reach out again to your company to no avail. She reports not being able to reach any representative and, to this date, reports having never received any explanation for the denial of coverage except for the one single telephone call. Ms. was never offered a rental vehicle while her car has been in the shop for the past month, despite this accommodation being indicated in her Platinum contract. She has instead had to rely upon her son's vehicle to get her to and from doctor's appointments, the grocery store, and other obligations. She was given no assistance or accommodations whatsoever by your company after having been told that the repairs to her vehicle would not be covered. Our review of your warranty makes it readily apparent that the warranty is riddled with an arguably absurd preconditions for making any claim. Further there are a host of limitations and legal verbiage that appear calculated to dissuade anyone from recovering on a legitimate claim. At this juncture, it is patiently unclear to Ms. (or to this office) what your company is relying on to claim that there is no coverage. Florida law, however, in particular Fls. Stat. 626.9541 and Fla. stat. 624.155 provides that any denial of coverage must be in writing and be sufficiently clear to the consumer. Your company has done neither. Those statutory provisions further provide for a civil cause of action which will be Ms. next step if a satisfactory resolution cannot be reached. We are copying the ***, and, by copy of this letter, reporting your business practices. We are further making a demand, immediately, for your company to honor the legitimate claim made on the warranty that you sold to Ms.. Depending upon your response to this letter, and without waiver of any other claims, Ms. is specifically reserving the right to initiate against your company. In the event that litigation becomes necessary, you may be confident that there will be a claim for fraud, misrepresentation, and violations pursuant to Fla. Sta. 634 regarding Motor Vehicle Service Agreement Companies. Your alleged warranty is further in violation of Florida's Deceptive and Unfair Trade Practices Act and the complaint will include a claim against your company for attorney fees. Should you deny this demand, this is to put you on notice that you must preserve any and all records, including telephonic recordings in this matter, as it may be an issue for a legal proceeding. We will expect to have a prompt reply to this letter within thirty (30) days of this letterhead date. All correspondence intended for Ms. should be directed to the undersigned.

Customer Name: ***
Claim# ***
Account# ***

In August - I purchased an extended warranty for my 2014 Cadillac ATS thru a company names Car Shield, that uses American Auto Shield to execute their warranties. My contract number is ***, account number *** at the rate of $89.99 per month.

Back in the beginning of November myself and my mechanic both contacted Car Shield to initiate a claim for some issues that I was having with the vehicle - we were told that it would take less than a week to be assigned, reviewed and a determination made. The vehicle was dropped off at the shop on 11/5 and diagnosed as the 'rear differential' needing to be replaced. We contacted (on a conference call) the warranty company and initiated the claim, claim number was *** - I had the vehicle towed from my home on 11/14 back to the shop.

My mechanic was advised that he would hear from an adjuster within a few days with next steps. I also called and spoke with an agent and was advised that I had coverage for rental car reimbursement as well and to proceed with getting a vehicle and send in the documents to be reimbursed. I picked up the rental on 11/14 from Budget car rental, the original duration of the rental was from 11/14 thru 11/21 as we were advised it would only take about a week to gain the approval to fix the vehicle.

Here is where the issues started...NO one reached out to my mechanic with next steps, I had to call into the office for anything to get moving - I spoke with an agent who advised that my claim was not yet assigned and to have the mechanic to break the vehicle down, diagnose and send photos of damage, the original email with pics was sent on 11/19 from my mechanic. I called on 11/21 to see what the status was and was advised there were no pics received from my mechanic, which was not correct as I was copied in the email he sent and that it still had not been assigned. I called my mechanic on a 3-way call to see what was going on - he confirmed he had sent the pics and I advised I would forward the email that I was copied in from the mechanic that included the pics. Pics were resent on 11/23. This issue also caused me to have to extend the rental until 11/24.
From 11/23 - 12/1, I had not heard anything from this company and neither had my mechanic - I called and spoke to another agent who stated they still had no record of the pictures (even though they were emailed 2x's to the correct email address as confirmed by the agent), she even stated that my mechanic needed to send the estimate and diagnosis - this came as a surprise to the both of us as NO one had been advised to send these things in throughout the week we sat in limbo - we also were advised that the adjuster was assigned to someone by the name of ***. The documents were sent in on 12/1.
From 12/2 - 12/9, several calls were made by myself and the mechanic to check the status of the claim - there were NO updates, and my car was at the shop broken in pieces for nearly a month at this point. This caused me a hardship as I had no transportation, no answers from this company and every agent said something different each time we spoke to them.

On 12/9, my mechanic FINALLY got an email from William Ponder who was mysteriously the new adjuster - who stated they would authorize a used part to repair my vehicle that had a 12K/12month warranty on it - even though he had known and admitted to my mechanic that this was a known issue in those vehicles and the problem could resurface again. If this is the case, why would this company offer a used part for the repair... I was not happy with that and neither was my mechanic...I emailed *** to inquire as to why they were failing to cover my repair properly and to reach out to both myself and the mechanic. Crickets, no communication.

I made several calls to this company throughout the next several days to try to get answers and to contact the adjuster - I got nothing. I even sent a couple more emails to the adjuster practically begging for a call to get some sort of explanation. No communication, call backs or explanations. Around 12/17 was told by an agent that the adjustor had spoken to my mechanic minutes before I called in and was advised that the used part had been ordered on that day and it would take 4 business days to be received at the shop - this was unacceptable as the holiday was approaching and I needed my vehicle - which had been out of my possession for 33 days at this point. I was pissed. I called my mechanic who told me that he had not spoken with anyone at this point, so we called back on a 3-way call and got another agent - who advised that there was indeed NO part on the way and there were no notes to indicate a conversation between my adjuster and mechanic that morning - and they were looking to get another used part from another company that would take 7 business days to be received IF it were purchased thru the company. This was unacceptable based on our concern on installing the used part for this known issue. We asked to be transferred to the adjuster - we were placed into a queue that sent us to a voicemail for *** but never allowed us to leave a message, it would just throw us back to the main greeting. I finally followed up with a not so nice email to *** and asked for a supervisor - HIS supervisor - to call me back.

On 12/21, my mechanic FINALLY received an email from *** authorizing the repair with a new part and a higher amount for the repair. Great, right? NO! My vehicle was repaired and ready for pick up on 12/24 - FORTY days after I dropped it off! My mechanic was advised that he would NOT receive a check from the warranty company for the repairs until after the 4th of January and unless I wanted to pay out of pocket and be reimbursed once the check arrived, I could not retrieve my car. OR he could do an Electronic payment request that would cost an additional 3% of the bill, which was about an additional $75 that I was responsible for.
I went on ahead and paid it because I had been without a vehicle for FORTY days and I could not wait an additional 10 plus days to get my vehicle. I am also out of $300 plus for a rental vehicle and an additional $75 for fees.

This entire process was a nightmare from hell and by far one of the worst companies I have EVER dealt with in my life! They have the worst business practices to say the least and during at least one conversation between the adjustor and my mechanic - the adjustor said the exact same thing!

I need this to be escalated to corporate and for someone to contact me ASAP.