Caesar SRL review: Legalization of documents

I requested the certification of some documents for Italian citizenship.
I sent the documents to be certified.
It's been four months now and the service hasn't been completed.
One of the documents expired and the company wanted to inform me.
I try to contact weekly by email and watsupp and the company just ignores me.
I asked them to simply return my documents without certification. They don't do that, either.
There are many complaints, but I hope that these will be enough to alert those who are thinking of working with this company.