Home Depot reviews and complaints 1
View all 2384 complaintsHome Depot - Order ID [protected] GE JCGSS86SP2SS
Hello, my name is Sam,
I have recently purchased an oven from Home Depot. I can't even begin to explain the terrible experience I have had with this unit, not to mention the run around from several department hours on the phone. Representatives hung up on me because they did not want to address this matter. (this was not home depot it was some GE subcontractor). I am a retired contractor and have been purchasing materials and equipment from home depot for years! I have been compensated with Leafs tickets as thanks to my large purchases over the years.
This oven we bought has given me and my wife many troubles, not heating consistently heavy door and parts missing upon delivery which has just arrived a week ago still the wrong part. (now I have 2).
Desired outcome: Item purchased on June 19, contacted home depot late June to address my concern, would like this item returned or exchanged! the receipt is attached. CONTACT [protected] me or my son Roi [protected]@hotmail.com thank you
![Home Depot - Order ID <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> GE JCGSS86SP2SS](/images/complaint/full/1786596/1691776669198449794.jpg "Home Depot - Order ID <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span> GE JCGSS86SP2SS")
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Hi Sam.
We appreciate hearing from you and are extremely sorry to understand you're having problems with your GE oven.
GE is a trusted partner of The Home Depot and provides a remarkable line of products.
Part of the contracts The Home Depot has with GE is that the retailer is able to exchange any damaged product within 48 hours of delivery or pick up; beyond that, GE steps on to handle their own equipment.
With the model and serial number on hand, please contact the manufacturer at 1-800-GECARES. They should have you running in no time.