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CB Flower Delivery Bloomex 8-4095 Belgreen Dr, Ottawa, ON, K1G 3N2, CA
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Bloomex
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Bloomex

8-4095 Belgreen Dr, Ottawa, ON, K1G 3N2, CA
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7:51 pm EST
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Bloomex - Flower order and delivery

I ordered birthday flowers on 12/20 to be delivered on 12/21. I received an email in the morning on 12/21 that there was a problem with the delivery address. I tried to reach them by phone, e:mail and chat. No one contacted me. On 12/21 at night I received an email that they would be delivered on 12/22 - a day late. Not only were they a day late but they were a Christmas arrangement rather than birthday. I have sent an email last night and tonight and just get a computer generated reply. I am in the U.S. Is there anything I can do? I am really upset with the lack of customer service. Thank you.

Desired outcome: I would like to receive a full refund of all charges and an apology.

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Update by Catherine Lynch Vandergrift
Dec 23, 2020 7:54 pm EST

My opinion is that this is the worst lack of customer service I have ever experienced.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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