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CB Flower Delivery Bloomex 8-4095 Belgreen Dr, Ottawa, ON, K1G 3N2, CA
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Bloomex
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Bloomex

8-4095 Belgreen Dr, Ottawa, ON, K1G 3N2, CA
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1 complaint
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Website
bloomex.ca
bloomex.com.au
bloomexusa.com
Phone number
+1 (613) 482-2676
Category
Flower Delivery
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h

Bloomex reviews and complaints 1

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C
7:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bloomex has left an official reply on this complaint.

Bloomex - Flower order and delivery

I ordered birthday flowers on 12/20 to be delivered on 12/21. I received an email in the morning on 12/21 that there was a problem with the delivery address. I tried to reach them by phone, e:mail and chat. No one contacted me. On 12/21 at night I received an email that they would be delivered on 12/22 - a day late. Not only were they a day late but they were a Christmas arrangement rather than birthday. I have sent an email last night and tonight and just get a computer generated reply. I am in the U.S. Is there anything I can do? I am really upset with the lack of customer service. Thank you.

Desired outcome: I would like to receive a full refund of all charges and an apology.

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Update by Catherine Lynch Vandergrift
Dec 23, 2020 7:54 pm EST

My opinion is that this is the worst lack of customer service I have ever experienced.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Bloomex representative's response
Dec 24, 2020 2:01 am EST
Bloomex customer support contacts
Phone numbers

1800 905 147

+1 (866) 690-8425

Address

4095 Belgreen Drive Unit 8, Gloucester, ON, K1G3N2, CA

Website

bloomex.ca

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Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.

Kind regards, Bloomex Customer Support
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