East Side Mario's reviews and complaints 2
View all 129 complaintsEast Side Mario's - Service at east side Mario’s in Cambridge
Hii , my husband I and went to east side Mario’s for my birthday dinner on June 19th . I understand that it was Father’s Day and it was busy , but the service we received was horrible .
We were seated at a two person table on one side of the bar , and after about 15 mins we could hear the manager complaining that they needed a spot for 12 people and that we had to move. When she approached us she didn’t even ask if it was be ok to move us , she just said “ we are moving you “ and didn’t help us carry anything over to our new table . After that our server pretty much forgot about us . The salad and soup took forever to come out , and it had been over an hour before the manager approached us again . I ordered a gluten free pasta due to allergy restrictions . The manager came up and told us the pasta was coming out soggy and therefore they were no longer offering it, and told me I could get a pizza instead. I was not even given the option.
The first pizza that they brought out was under cooked and raw In the centre like dough . I ended up sending it back and they made another one very quickly . We had the same problem when the second one came , although it was cooked a little more.
When we went to pay we tried to us the first responder discount , and they told us they don’t do that . I love east side Mario’s and go often and I have gotten that discount every single time .
The server and manager were very rude and unapologetic for the service we received.
We were not even offered any time of Compensation or even a free desert for what had happened .
East Side Mario's - chicken parmigiana
I have been to this location multiple times and always order the chicken parm, the last 2 times I went to this restaurant I was very upset with having to pay $20 for a dish that didnt satisfy me. The first time I recieved my chicken it was pink and the waitress did argue that it was fine but I wasnt going to take any chances of getting sick and she finally agreed to get it remade, and this last time tonight I got the chicken parm and it was so small and yet they charged me for the full size, I usually go to your Waterloo location as the Cambridge one is very underwhelming. Once I brought it to the waitresses attention she said it was the full size and wouldn't change the price and I wasnt going to argue in the restaurant but you need to know how your location is being towards people and not making our dining experience a good one. I have spent over $40 on mediocre food and it needs to be addressed and resolved, I will not be going back to this location.
I have been to this location multiple times and always order the chicken parm, the last 2 times I went to this restaurant I was very upset and frustrated the bread is either hard or burnt and the worst part is having to pay over $20 for a dish that didnt satisfy me. The first time I recieved my chicken it was pink and the waitress did argue that it was fine but I wasnt going to take any chances of getting sick she then agreed to get it remade and we did wait a considerable amount of time and when I recieved the bill there wasnt any discounts or anything which is shameful on their part, they messed up and should do whatever is needed to make sure the customer is happy and want them to return again. And now this last time (tonight) I got the chicken parm and it was so small and yet they charged me for the full size. Once I brought it to the waitresses attention she said it was the full size and wouldn't change the price and I wasnt going to argue in the restaurant but you need to know how your location is being towards people and not making our dining experience a good one if a customer addresses an issue or concern I shouldn't be told that I'm wrong or have to explain further my concern, it's a simple fix and they need to be more professional. This location is terrible and to me is basically cheating me of my money. I am not working and with what money I do have I like to treat myself by going out and having to put that money to waste is such a shame. I have spent over $40 on mediocre food and it needs to be addressed and the staff should learn to be less offensive and rude towards paying consumers!
Latest East Side Mario's Reviews
Service Undisclosed extra charges Manager of restaurant Discrimination based on how we look My paid for one day workGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!