Shell reviews and complaints 1
View all 1175 complaintsShell - paid for gas I didn't get
Put $30 of gas in my Honda CRV, went inside and paid. Then realized that the gas gauge had not moved at all. At first I assumed that the gas gauge needle might be stuck. So later I return to fill up since the gas gauge still hadn't moved. I should had only been able to put about $12 to $15 of gas but it took $43 to fill up and my gas gauge was working fine. Therefore I didn't get any gas the first time. Went inside the store to show both receipt and explain that I couldn't of received any gas on the first fill up. They told me that was impossible and would give me my money back. No way that there could of been a malfunction. I paid for gas that I didn't get. They lost a customer!
The complaint has been investigated and resolved to the customer’s satisfaction.
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