Volkswagen reviews and complaints 1
View all 405 complaintsVolkswagen - Poor customer service
I took my Beetle in for a air bag recall. While there I asked to have the left front reflector re-glued since the original one fell off. I was charged $150. A few days later, it fell off again. I phoned the company but no apology was given. Then, my driver's side window would not open so I ordered the motor. Cowell "gifted" it in exchange for the $150 charged for the reflector. I got the motor but my mechanic discovered that it was not the motor that failed. It was the part that held the window up. I returned the motor and was charged another $380.80 with no explanation as to the cost. My Beetle is 8 years old and I need a new car. It is my third VW but I will not consider a new VW anymore. If a dealer cannot service the car properly, how does anyone expect good service when it is needed. I am not looking for compensation, After emailing VW, my complaint was ignored. An explanation was not forthcoming.
Desired outcome: An apology and an explanation.
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