Wyndham Vacation Ownership
reviews and complaints

After reading various reviews about Ramada Limited Calgary Northwest, it's clear that the experience can be quite mixed. While some guests appreciated the convenient location and friendly staff, others expressed concerns about cleanliness and amenities. It seems that the hotel may need to focus more on maintaining high standards across all aspects of the guest experience. If you decide to stay at Ramada Limited Calgary Northwest, it might be a good idea to set your expectations accordingly and perhaps reach out to the hotel directly to address any specific concerns you may have.

After reading various reviews about Ramada Limited Calgary Northwest, it's clear that the experiences are quite mixed. Some guests have highlighted the friendly staff and clean rooms, while others have expressed concerns about the outdated facilities and lack of amenities. It seems like the quality of the stay can vary depending on individual preferences and expectations. If you're looking for a budget-friendly option with basic accommodations, Ramada Limited Calgary Northwest might be worth considering, but be prepared for a somewhat inconsistent experience.

Visited the beautiful hotel, Baymont in Kansas City with my three best friends. We had an amazing offer which was pretty decent and worth every penny we spent. Two people shared a room and we had twin beds. The room was very clean and looked beautiful. Loved the stay

Mrs. Sylvia had 3 vans full of customers in the lobby. She was so very professional and calm and she was answering phones, checking in customers, and taking care of tired guests all at the same time. She truly deserves a promotion and a 6 figure raise within the Wyndham Corporation.

Nicholas in Hurricane UT was awesome and took such good care of us. We came in late after working a 14hr day and our tv didn't work. He came up and tried to fix it but couldn't, so he put us in a different room and apologize for the inconvenience. That's the service every hotel needs

I had a wonderful stay at the motel. Felicia Mintz was such a great person and show us such a great time. She helped us with everything. She is such a hard worker and such a great person. I will be staying there at that motel more often just because of her. Not only did she treat us good us good she treated us like family.

Got an amazing deal for a room for my fiance and myself so we decided to have a small vacation. The hotel was beautiful and very clean which was an important trait to me. The staff were very polite and friendly, catering to all our needs without fail. Our room was beautiful too, with an amazing view of the beach. Overall, I would give their services 5 stars!

This is an amazing hotel with amazing staff, nice large beds soft very very clean and the front office is so great they go above and beyond for their customers which is amazing in itself but to make you feel like you matter is all that you need as a business - from what i hear this property is under new management and wow just wow- Mosty definitely stay here and the prices are great! Go Travel lodge Pueblo

I stayed at the AmericInn Hutchinson for 14 days in December! The room was very clean, quiet, and comfortable. The staff at this hotel is the best! They were customer friendly, helpful, and efficient! The daily morning breakfast was very satisfying and ready to eat and enjoy 6:00 AM. The pool area was clean and the water was winter weather warm! The location of this hotel is excellent, because it is on a major road that enable one to get to Minneapolis, St. Cloud, or Mankato with ease! Will definitely book this hotel again when return to the Hutchinson area!

My wife and I were travelling in West Virginia and had a mechanical failure with our vehicle. We pulled off of I64 in Beckley, WVA. The Microtel Hotel at 1001 S. Eisenhower Dr, was the first hotel we came to. I went in and spoke with the desk clerk, Bekah, and explained my problem and why I was stopping there. This was on a Sunday morning and I wouldn't be able to get my car into the service department at the dealership until 8:00AM Monday morning. Bekah said they would have a room available for us. Bekah was very professional and polite and made a bad morning a bit better with her attitude.

Outstanding staff and facility. Chardanele was working the front desk the first day of my stay and she had all the answers to my questions. She was superb in her willingness to help and just a delight to talk with. I was so impressed with her personality and friendly smile. She did not have what I was looking for but she gave me other options and made sure our stay was memorable. The reason for our stay was a reunion of Sailors that served on a submarine. The facilities were outstanding and the staff overall were very friendly and helpful. The breakfast each morning was a welcome addition and made the day start off on the right foot. Chardanele and the hotel staff are very professional and friendly. My wife and I are retired and travel all over the United States staying in hotels over 25% of the year. I look forward to coming back to Wyndham Riverfront and staying there in the future.

I gotta say, I ain't too impressed with Wyndham Hotels and Resorts. I had a real bad experience at the Super 8 in Mendota, IL back in April of 2022. I booked two nights there and boy was that a mistake.

I read all the reviews on Google, good and bad, and thought it couldn't be all that bad. But let me tell you, I was wrong. When I got to my room, it was dark, dingy, and musty. But I figured I could survive it. I checked for bedbugs and found nothing, so that was a plus. But then I noticed a huge stain on the chair from the early 1970s (-2). I wasn't planning on sitting, just sleeping, so I figured it was okay. I peeked in the bathroom and saw that the ceiling tiles were falling down (-2), but it appeared clean (+1). So, overall, it was survivable.

But then I had to use the bathroom. When I lifted the seat, I saw pubic hair and fecal matter all over it (-20!). I was almost instantly sick. I didn't even use the toilet. I went to the front desk and told them the whole story. I asked for a refund, but they said they couldn't issue one without the general manager's authorization.

I left with a promise that the GM would contact me, but it's been months and I haven't heard a peep. I've left emails and voicemails, but nothing. I even contacted Wyndham Customer Care, but they said they couldn't issue a refund because it was up to the individual hotels. All they could do was tell the hotel to contact me and offer reward points. But I ain't gonna stay at any of their properties again, so the points are worthless.

Overall, I wouldn't recommend Wyndham Hotels and Resorts. If you're gonna stay at one of their hotels, make sure you inspect the room for cleanliness before you pay.

So, I recently stayed at Wyndham Hotels and Resorts and let me tell you, it was quite an experience. When I first walked in, I thought the place looked decent enough. However, as I made my way past the bar that they advertise as being open (which, by the way, was never open during my stay), I couldn't help but notice the outdated carpeting on the floor. It was like something straight out of the 1980s. And despite the fact that the hotel claims to be non-smoking, you could definitely smell that people had been smoking in there.

When I got to my room, I noticed that there was some mold on the wall by the mirror. Not exactly what you want to see when you're trying to relax on vacation. And to make matters worse, the sliding glass door was unlocked when I got there. I had to lock it myself for safety reasons. When I went to wash my face in the bathroom, I noticed that the door wasn't clean. It looked like someone had spilled something on it and never bothered to clean it up. Needless to say, I didn't sleep very well that night. I was constantly sneezing and feeling stuffed up.

The next morning, when I tried to use my key to get back into my room, it didn't work. I tried it twice before realizing that the door was actually unlocked. The maid had cleaned my room and forgotten to properly close the door. When I went back in, I was hit with a terrible smell. It was like sewer gas or something. They ended up moving me from room 140 to 142. When I went outside, I noticed that the area after the rooms was absolutely littered with cigarette butts. It was disgusting.

I spoke to some of the people who had been staying in the room next to mine, and they had similar complaints. When I went back inside to use the bathroom, the same smell hit me again. I went to the front desk to ask for a room change, and the girl working there seemed irritated that I was even asking. Eventually, they moved me to the second floor. However, there were two trash bags tucked away in a corner of the hallway on the floor.

The second room was cleaner, but the TV didn't work. And when I went outside to the patio, there were two chairs - one cracked Adirondack chair and one cushion chair that was falling apart. I was originally supposed to stay from Monday through Thursday, but I ended up leaving on the second day. The owner of the hotel had opened the sliding door to my original room, and the smell was so bad that it could be smelled a few rooms away.

To make matters worse, when they took the mirror off the wall in my original room, they found a lot of mold in and around all the plumbing behind the shower. I'm pretty sure that's black mold, which is a serious health hazard. The manager wasn't there when I left, so I had to call him back. He cancelled my reservation, which meant that I lost all my points and my free room anywhere. I still had to pay for one night, though.

I emailed Wyndham Cares with pictures of the mold, but I haven't heard back from them yet. I really hope they plan to do something about that place. I wouldn't recommend staying there until they do. Oh, and by the way, when I tried to send my pictures, it said they had to be 300 x 300. I tried to shrink them on my Android phone, but I couldn't figure out how to do it.

Wyndham Hotels and Resorts is a place that we stayed at recently. The location was good for where we needed to be, but that was as far as it went. When we initially rang for information, the lady who answered the phone was abrupt. We had seen rates on a couple of booking sites which were in the $80's, but when I asked her the rate, she abruptly said $100. When I told her about the other rates, she again abruptly said "book online."

Due to the location, we booked anyway, and luckily, we were only there for one night. There was no one at reception, the door was locked, and the sign said use the night window. I went to the night window, and a guy strolled up and said in there, pointing to the reception area. I said it's locked, and again he said in there. He was very abrupt when processing our check-in.

We got to our room with about an hour to spare before we had to go out, so we turned on the TV. Most of the channels we wanted to watch did not work, so I went back to reception, told the guy, and he said he would be up in 10-15 minutes. He said that "with all the crazy people who stay here they probably pulled the cable out." An hour later, we went out. The guy was strolling around the property. An hour after we returned (around 9:30), there was a knock on our door with the guy asking if he could look at the TV. I told him it was way too late; we were going to bed.

As for the room, there were two very small pillows that did not work for us. The bedspread had cigarette holes in it (I saw another review with the same comment) even though it is a non-smoking room. The curtain had slices in it, as if someone had sliced it with a knife. The bed was hard and not very comfortable. The air conditioning worked but was very loud and kept cutting in and out all night. The bath/shower was dirty. We didn't need to use it.

In the morning when we decided to have a cup of complimentary coffee in the room, the coffee maker still had the coffee pod from the previous room guest in it. When I told the guy at reception, he looked at me as if I was mad then reluctantly said he would talk to the maid.

The breakfast was in the small foyer/reception area. The juice machine was out of order. The coffee pot was nearly empty. We had to tell him (when he decided to come into the office), and he again reluctantly refilled it. Breakfast consisted of a couple of packaged pastries, a few granola bars, and some packets of oats. There was no milk for the oats. For the coffee, there was just a container of powdered creamer and a container of sugar.

The only reason this place got a 1 from us is because of the location. The comment by the guy at reception "with all the crazy people who stay here they probably pulled the cable out" is enough to turn anyone away. Not only for the apparent level of custom, but for the fact the reception guy would even say something like that. It is rather obvious he has no respect for his own establishment. We were disappointed with our stay at Wyndham Hotels and Resorts, and we would not recommend it to anyone looking for a comfortable and enjoyable stay.

I had a really bad experience with Wyndham Hotels and Resorts. My family and I booked a suite through booking.com over a month before our trip, but when we arrived at the hotel, they had given away our reserved suite. We were okay with adjoining rooms, but they didn't have any available. The desk staff were nice, but that was the only good part of our experience. We had been driving for 8 hours with a 9-month-old baby to pick up my sister's husband from the Army, and we needed the suite or adjoining rooms to accommodate the baby's schedule.

We had to cancel the first hotel because they couldn't accommodate us, and we chose another Wyndham hotel. When my sister called the second hotel, they promised us adjoining rooms, but when we arrived, the front desk staff was rude and unprofessional. They took a long time to check us in, and we found out that they had lied about the adjoining rooms. The rooms were only side by side, which was not what we needed.

The baby was fussy and already past his bedtime, so we decided to stay for his sake. When we got to the rooms, we found that the bathrooms were gross, one of the toilets had plumbing problems, and there were dead bugs in the sheets of one of the beds. The entire hotel was dirty, and a coat of paint wouldn't have fixed the problem. We paid $50 more per night at the new hotel than we would have at the old hotel.

When I called customer service to complain, the first person I spoke with was rude and hard to understand. They claimed there were reception issues, but I knew that wasn't true. I called again, and the second person was nicer but unhelpful. It's been almost a week, and I haven't heard anything from corporate. I won't stay at another Wyndham hotel again, and I'll tell my family and friends not to either.

Me and my family stayed at a Wyndam hotel, the Super 8 Corvallis, for a football game. When we arrived, the hotel had a terrible smell and the employee at the front desk seemed annoyed that he had to help us. We went to our room and found stink bugs on the window and later found them in other places too. At 9 pm, my 9-year-old daughter used the bathroom and it overflowed into the hallway. It was a mess and we were not happy. The hotel was full, but they said they would move us to a room that is never used. We were woken up at midnight to move to the new room. We gathered all of our belongings, but I left my shoes and glasses behind and they were never found again. The new room was also disgusting with cigarette burns on the bathroom sink. As soon as we laid down, my daughter had a stink bug run over her arm.

The hotel staff seemed nice and apologetic, but we were extremely upset with everything that had happened. They assured us that our points would be returned, and they were helpful in keeping our whereabouts from my drunk husband. When he got back to the hotel, they informed him that we had moved and requested that he not be informed. They then charged us $70 for him to go back to stay in a room that was already booked with our Wyndam points in the first place.

When I contacted Wyndam to see if our points had been returned, they said they had to confirm with the hotel about our experience. I found the staff very remorseful and the manager very kind, but to my shock, after speaking with the hotel manager, they said we arrived drunk to the hotel and trashed their room and clogged their toilet on purpose. I was insulted and angry. We were never compensated and instead insulted. We use our Wyndam card daily for these stays, and it's an awful feeling to know they will back their 1-star hotel, with tons of reviews just like mine and similar experiences, than back their loyal members.

Overall, it was the worst experience all the way around. I admit my husband was drunk, but my two children and I were not. We were the ones who went through the horrible ordeal, and he was nowhere around. I'm sure they blame my 9-year-old for putting cigarette burns in the bathroom everywhere.

I got a lot to say about Wyndham Hotels and Resorts. I don't know how many characters I can use to tell you everything, but I'll give you some details and let the pictures do the talking. We booked two rooms for two nights from July 16 to July 17, 2021, for $678.96. When we checked in, the guy at the front desk from 4-11 pm (sorry, I forgot his name) told us that due to Covid-19, they only clean rooms for guests who request it early and get their names on the list.

When we entered the room, there was a musty smell, and we saw the luggage holder. When we tried to use the toilet, we had to call maintenance right away to tighten it because it was sliding from side to side. The ironing board was also unusable because the screw was bent, and it wouldn't stand up. (They brought another one that stood up, but it leaned badly to one side.)

When we examined the condition of our room, we requested cleaning immediately. The front desk staff initially said that the cleaning crew had left for the day. We asked for a discount on the room charges and said we would clean the room ourselves. Then, they sent someone with a spray bottle and a washcloth. She left, and then we got a phone call from the man at the front desk. He said that his head housekeeper of more than a decade said the rooms weren't that bad, and he believed her over us because of her employment longevity. He also said that if they dusted the head of the bed, the dust would fall on the linen. We replied that they should change the linen too. We also noted peeling bathroom ceiling paint, a warped bathroom door, and old furniture.

When the cleaning crew left, they left a dirty towel on the floor, spider-webs on the desk and the curtain valance, dust on the bathroom vent, dust on the side and behind the fridge, and appeared irritated that we requested the rooms to be cleaned correctly.

On Friday, we learned that there was a stick behind the room windows to keep someone from being able to open them because the window locks did not lock. We also learned that the side door, which is supposed to require a keycard for safety and guest entry only, could be pulled open with very little effort. We informed the staff, but the doors had not been repaired when we checked out on Sunday, July 18, 2021.

Our thoughts:
1. How can you charge customers full price for dirty rooms and jeopardize their safety and well-being?

2. As you recover from the consequences of the pandemic, please treat your guests with respect, appreciation, cleanliness, and safety. Consider selling only the number of rooms for the ratio of staff you have, then provide excellent service to those guests, or decrease your prices to match the services you are providing.

Things will get better for all of us. In the meantime, provide your guests with the services they are paying for when they stay at your hotel.

Thank you,
Guests from Rooms 131 and 133 on July 16 and 17, 2021.

Me and my wife had to travel from Florida to Tacoma, Washington due to her job as a travel nurse. We had to bring our two teenage kids, two dogs, and all of our necessary belongings that we didn't put into storage, and drive across the country in two separate vehicles. During our trip, we had to book various hotels for stopovers, and one of those stops was at the Travelodge Wyndham in Grant's Pass, OR.

I booked the hotel through a third party and got a good deal, but I made a mistake when I booked for the same day of my search instead of the following day when my wife and kids would actually arrive at the hotel. I immediately tried to modify the date and called the hotel directly, but the front desk staff member who I spoke to was extremely rude and directed me back to the third party.

After waiting for a while for an agent on the third party site, their representative called the hotel and related that she, too, had been treated rudely. The Travelodge would need to modify the date, and I needed to call them again. Again, the front desk was rude, and I asked to speak to the manager, someone in reservations, and for her name numerous times, but she refused to give her name.

I tried to contact Wyndham's customer care center several times and was disconnected two or three times, transferred to the wrong hotel's direct line, and finally reached someone who told me that it was the local hotel's prerogative to modify a reservation. I did agree to the terms of booking, but not being allowed to modify within ten minutes due to a mistake and asking for a modification, not a cancellation, showed me that Wyndham and the local site hotel were more concerned with bookings over customer satisfaction.

After being treated so terribly by the desk clerk, I wouldn't have wanted to stay at that hotel, which I expressed to the customer care supervisor, to no avail. What I took from this experience was that Wyndham was perfectly happy to take my money, regardless of my satisfaction with their policies or treatment at the local level.

While each of the representatives with whom I spoke were cordial and professional, they had to follow corporate protocol. I will not book at a Wyndham hotel in the future due to the rigid modification policies, poor customer service philosophies, and the knowledge that, despite the focus on the needs of first responders and the difficult financial situations that many of us face due to the pandemic, Wyndham was not concerned with building a satisfied customer base, as long as they built they profits.

I gotta say, this hotel was a total disaster. When we arrived, there was a huge line of people waiting to check in. The lady who finally got to us took forever to get us sorted out, and even then, she didn't seem very friendly. Our room was supposed to be non-smoking, but it reeked of cigarette smoke. And to top it off, they gave us two double beds instead of the king we had booked and paid for. We were too tired to go back and complain, so we just dealt with it.

The next morning, we went down to get breakfast and were asked for tickets. We had no idea we needed tickets, and when we went to the front desk to ask about it, there was another long line. If they had just told us at check-in, we could have planned better. When I called to complain, I was put on hold for over seven minutes. I had to call back on my boyfriend's phone just to get someone to talk to me. And when I finally spoke to a manager, she was no help at all. She just kept saying that they had run out of breakfast tickets and there was nothing she could do. I tried to explain that the problem was that they hadn't communicated that to us, but she didn't seem to care.

Finally, I told her that I was going to leave a bad review, and she kicked us out of the hotel! I couldn't believe it. I didn't even curse at her or anything. I just said I was going to leave a bad review, and she told us to leave before 11AM or they would charge us for another day.

Honestly, I would never stay at this hotel again. The staff was unhelpful and unfriendly, and they didn't seem to care about their guests at all. If you're looking for a good hotel experience, I would definitely recommend staying somewhere else.

I recently stayed at Wyndham Hotels and Resorts in Alpena, and unfortunately, my experience was not great. When we arrived at 8:30pm after a long 5-hour drive, we were met with a nightmare. The blonde girl at the counter refused to let us check in, even though our first night was already paid for. We had to find a store to get more money into my bank account, even though it was already paid. Finally, after going round and round with her, we got checked in 2 hours later. We had to make a new reservation on Expedia for no reason, just to be able to check in for the rest of the week. It was a frustrating start to our vacation.

The issues continued throughout the week. The floor was damp in the room, and the sheets on the pullout bed were ripped and dirty. There was even a beetle in the pullout bed. Our king-sized bed was uncomfortable, and the sheets were also dirty. Every time we needed something like sheets or towels, the staff acted like it was a huge inconvenience to them. We had to get numerous key cards because every time we left, they would demagnetize. The ice machine didn't work most of the week, and there was only one accessible wall outlet in the room.

However, there were a few bright spots. The air conditioning worked well, and it was cool in the room. One of the utility workers was extremely kind and helpful, and the bartender was exceptional. She was always smiling, witty, and fun, and she was very knowledgeable about the area.

Unfortunately, the issues with the hotel continued. All week, the staff added new charges to my card, and then half the time would reverse them. They charged me $75 four times for pet fees and another $25 once. On Friday, I attempted to talk to the hotel manager about only the charges, but it was a bad idea. The entire front desk staff ran me in circles, and one of the managers even interrupted my phone call and started swearing at me and accusing me of writing a review that I never wrote. It was a baffling and upsetting experience.

When my husband and I attempted to talk to the general manager, Kat Gray, things only got worse. She was unprofessional, disrespectful, and intimidating. She made excuses for the pet fee, yelled at us in front of other customers, belittled us, and swore at us. She demanded that we pack up and leave, and she never took accountability for anything on her or her staff's end. We left a day early and went home, feeling stressed and frustrated.

Overall, my experience at Wyndham Hotels and Resorts in Alpena was not great. While there were a few bright spots, the issues with the hotel and the staff made our vacation a headache. I will not be staying at this hotel again, and I hope that the management takes steps to improve the experience for future guests.

Unsanitary, rude customer service Complaint of booking issues, when I booked online price was 62.00/night and when I arrived was charged 84.79/night, plus taxes paid by debit, we booked 2 queen beds and got 2 double beds, have receipts if needed. Our room door key never worked properly, replaced 5 times within 2 days. On the Friday evening we found dried blood and dried boogers (snot) and long black hair on our sheets. One of the nightstands was broken, A/C and heat not functioning, window did not open, only air flow was to open balcony door. For a non smoking hotel, we found nicotine stains in the bathroom. The pool and hot tub had cloudy/merky water, they must have pored straight bleach in the pool and hot tub water as our swim wear was discolored. My necklace which is white gold with diamonds was ruined as whatever was in the water has stripped off the white gold, I have pictures to prove complaints except for the nicotine stains. The desk clerk that checked us in and out was rude with no compassion to our situation. Staff was unknowlegable about hotel operations and surrounding areas.

My husband and I went to Vegas and were approached by a lady just inside of Luxor. We had not even been on the ground and hour. This women promised us so many things and just an hour of our time. The next day we went to hear them out and it took over 3 hours. We had 4-5 salesmen in front of us pushing us into something we really did not want. The last guy was extremely rude and obnoxious to us when we final had to raise our voices. He was so rude that we did not end up getting any of the free S*** they has promised us to begin with, including our deposit! This is time from our vacation we will never get back! Highly disappointed in the industry!

We paid for a service that was not met We checked into the Ramada Limited Calgary NorthEast on Friday the 19th of July, 2019. Our understanding while booking was that we would be staying in a professional and clean hotel for the duration of our stay in Calgary. Unfortunately, this was not the case. Upon arrival, things began to unravel. We were required to pay a security deposit of 250 Canadian Dollars which I don't mind and understand it's need, however we were not informed of such a high deposit until we had already arrived in a foreign country and it would have been nice to have received a warning of that before the moment we were checking in. After having checked in we were assigned room *** and when we arrived to the room we found several things awry. Firstly, I went to lock the door behind us and noticed that the door had no additional locking system (rather it did, but it had been broken off). Secondly, we looked around the room to find it not completely cleaned. The bed had been made but there was trash on top of the mini fridge, there was urine in the toilet, the shower had not been cleaned, and the linens in the bathroom looked as though they had been used then re-folded in addition to being stained with strange yellow and brown splotches and streaks. Upon requesting new linens, we received two new towels and one of those also had stains on it. Thirdly, after having a long flight to the city, we decided we wanted to grab a quick shower to wash off only to find that our shower remained only in the cold and would not heat up. When we asked the front desk about this they were rude and told us that there was nothing that would be done about fixing that. Some other minor discrepancies include that the WiFi did not work and when we asked the desk about that he responded that it often does not work, which is a bummer because that is one of the many amenities that we paid for that was not received. Although it is a non-smoking hotel, we continually found new cigarette butts outside the door to our room and there was a constant smell of it. I'm not sure what it's purpose was, but there was also an extension cord that ran from one of the outlets by our bed, through our door, and out onto the opposite end of the rooftop just outside our door. There was only one, small trash can that was never emptied. At the day of this complaint, we have been here three days and two nights and not once (aside from the time we asked for new linens on the first day) have we received new linens or had any sort of service come through to clean up our room. The breakfast service was alright but half the food would be gone within the first hour of the four hour breakfast slot and would not be replaced, leaving us to fend for leftovers if we didn't get up at 6:00 am. Overall I'm very disappointed with the service with which we have been treated and the lack of quality of "services" that were meant to be provided.

Poor cleanliness, and customer service. Also, didnt provide services that were paid for. I pre booked my one night stay on July 30th, 2019 on *** for a room with 1 King size bed, cable TV, breakfast and Wifi for me and my son. My stay at the hotel was on August 10th, 2019 and checked in around 4:00 pm that day. Upon Arrival I paid the full amount for the room plus a $50 damage deposit on my credit card. When I got to the room there was 1 Queen size bed, not King. So I called the front desk and they insisted it was a King and refused to come to the room to check. I had 2 other groups staying at the hotel for 2 nights and my bed was the same size as theirs, accept they had 2 beds each in their rooms, not one. And there is no such thing as a double King room. But they told me there was nothing they could do. Later on I turned my TV on and there was no cable. Again, when I called the front desk they told me there was nothing they could do. That same night we all took our kids to the Pool, which later on we found out had bleach in the pool, because we all smelt like bleach, and our bathing suites were completely discolored. Again, when we told them of our concern we were told there was nothing they could do. *** When I checked out I did request that they check my room so I could get my deposit returned right to my card *** but they refused because mine was credit card and theirs was debit. Now I am waiting 3 to 5 business days for that to be refunded. When originally they told me it would be a pending payment that would not actually be processed unless there were damages, which was not the case as $125.59 was processed on my card, but the room total was $75.59. Also there was an additional $1.05 fee that was processed for a "safe Fee" which I was also un aware of until I looked at my credit card statement and called them. To which, again, I was told thats how it is. I was in room *** (which is at the top of the stairs of the entrance) and I did not get much sleep at all, because of the slamming of the outside door starting at 5 am as the door has no resistance when it closes. I am extremely disappointed in the lack of customer service, and the fact that two features I paid for (Cable TV and King size bed) were not provided but yet any compensation was refused. And now I am out even more money on a new bathing suite.I have pictures of the difference in color of the bathing suite, as I only wore the top with shorts, not the bottoms into the pool. It is significant, as well as pictures of the size of the bed ***, which clearly werent changed upon the previous guest checking out. I can not believe the Ramada name (which is normally a great hotel chain) is being ruined by this location.

I booked a 6 night stay, checked in on 3 December 2023, I was issued a room that smelled bad, cockroaches, no toilet paper and paint coming off the celling, as well as dirty doors and walls. The tv would not work, I called the deck and was told that the maintenance man was out and would be back soon, 2 1/2 hours later, I was told he was not coming. I called the office about the toilet paper and was told to walk to the office and get some.

The next day, I was called and asked if I was going check in, I informed the caller that I had checked in the night before.

I told the person about the issues, and I was offered to change rooms, I accepted, and I was given a new room, with all the same issues, including the tv that would not work, there was a guy in the office who came to my room and fixed it, that's the only issue corrected. 

This is the worse hotel I have ever stayed in and I am very disappointed in this experience, and can't wait until I can get out.

Very Very Poor

First they charged me for a night I was not there. I asked they move the night so I could get my 3 days worth and they refused. This was a blessing from God because the room had bed bugs! I have never had this problem before at any Baymont by Wyndham. I am sickened...

I wish to have my money refunded. I stay at the Baymont by Wyndham all over the country. I am a corporate member. I travel 10 months out of the year and this was the worst experience I have had from Wyndham. For the amount of money per night this should never happen!

I have had a Club Wyndham timeshare for less than a year. Initial purchase Dec. 30, 2022. Went to Bonnet Creek for Labor Day weekend 2023. Was asked to do a survey to update information, became a complete mess with telling me what I had heard in my first meeting and that I knew I was going to need to update my contract. Complete lie. I have requested an exit, have paid in about $8000 towards my contract. They want to give me $511 if it is resold the first month, and depending on if later it will be additional added. All o want back is my initial down payment of $4700. They have lied, they are a complete scam. Not worth the hassle. Customer service is horrible if you do not want to continue to purchase more. It is not ownership. The two sales people in the second meeting completely unprofessional. Will never support Wyndham again.

In 2015 we were not provided with the complete and accurate needed to make a knowledgeable business decision and purchase of points. On Aug 11, 2023 we found out that in 2015 the number of points needed to reach silver VIP status was 400K points. We were sold 126K points, only enough points to bring our account balance to 371K. We were not informed that the threshold was 400K points to reach silver VIP. Instead of offering us a 155K points package we were given bonus points to give us temporary VIP status for 2 years. We now believe this was done so that in future years they could approach us again to buy another large quantity of points in order to get to the VIP status. If we had been informed of the 400K threshold we would have purchased the 155K points needed to get to the 400K silver VIP status. Now we are facing several hurdles to get to the VIP status our points entitle us. We cannot be grandfathered into the 300K Bronze VIP status. We cannot buy a small quantity of points to get to 400K. And the silver VIP is now 500K points which is a significantly large investment. We were scammed in 2015 when Wyndham took over Shawnee resorts and started switching to points packages. They used unethical sales practices designed to over sell us points and prevent us from getting the benefits we deserve.

Additionally we have been subjected to the following:

• Try to sell us more points when we don't plan to use them so that we can rent the unit to earn money to apply to the maintenance fees

• They deceptively lure us into presentations stating it will only take 60 minutes, but always walk away for extended periods of time which cause us to stay multiple hours

Hi, on October 12th of 2018, I was vacationing in Vegas with my wife, I was approach by Windham time share recruits, they offer us, tickets for shows, $200 voucher for slots machines in specific Casino. that was tempting enough to go to their seminar, after 1.5 of video Question & answer, they brought us around the different packages, soon after they brought us to a room where they pitched their sale, after going back and forth for 7 hours, letting them know I could not afford it, the Manager came in persuade me with $120 a month deal as she called it. biggest mistake I ever done. now I been sued.

Before beginning the presentation, I asked and was told that I could use my 3 day/ 2 night stay in Wisconsin Dells. I was told this by 3 separate supervisors onsite. I explained that I was currently on a family vacation (that we take ever 10-15 years) and there was no way I could take another out of state vacation! Before I even signed up for the presentation I was assured that this would be taken care of!.. The presentation was to only be 45 minutes long, however it was over 2 1/2 hours. I tried to redeem my package. and was then told I could choose the locations I which I was told I could. Somehow I was given a SouthWest package and not the package that included Wisconsin Dells as I was told I would get. Now I have to wait another 72 hours or longer to see if I am able to obtain that and get it corrected.

We were silver VIP owners with 4 contracts. The 1st two contracts are under my husband and my names. In May 2014, Wyndham advised us to buy a 3rd contract in order for our daughters to be added to the account as owners. We were told Wyndham would change the membership to include 4 people and all 4 people would be able to use the points. However, the promise was not fulfilled.

In February 2018 we went on vacation to Las Vegas, and we brought up the issue, but it was never resolved. Instead, Wyndham said that we needed to buy another timeshare (sign a 4th contract) in order to upgrade to Silver VIP in order to have all 4 owners use the points. With all 4 contracts, the 4 owners have been using Wyndham without any issues for more than 5 years.

In early 2022, I have been going through the process of returning 1 contract back to Wyndham through the Certified Exit Limited Edition program. Per Wyndham’s Certified Exit Limited Edition program advisors, it was suggested to give the bi-annual points back first and it was stated that I would not be downgraded to Bronze VIP. I took their suggestion but the entire process lost me 168,000 points and VIP status. According to their advisors, we should have stayed at 336,000 points and be downgraded to Bronze VIP status. I have filed a complaint against this but there has been no action taken on their part. Because this process has been so difficult and we still do not have what we were promised, I have decided to give up the remaining 3 contracts at once. I have called Wyndham 5 times to confirm that the new contract would include all 4 members. In all 5 instances, Wyndham confirmed the inclusion of all 4 members but refused to send us any written confirmation of our conversations. A Wyndham Care Specialist has emailed me saying, “You will keep the same member number but will have a new contract number once the cancellation of the 3 contracts below have been cancelled out.”

We applied for the Certified Exit Limited Edition program in early February 2023 and it was approved on May 17. Wyndham only included 2 people in the membership. When we asked about this, they said it would take 3-5 days to make the changes. After 5 days, we emailed and called and were told it would take 5-7 days, after 7 days, it was 2 weeks, and after 2 weeks, it was another 10 days. Wyndham has still not added the other 2 members to the contract which has prolonged the completion of the new contract, and we have been paying the maintenance fee during this 2-month process.

I am now a diamond member with Wyndham. I gotta say, their customer service ain't the best. And don't even get me started on the quality control - it's just plain horrible! Most of their hotels and motels have hair in the tub and shower, roaches, and spiders. And if the room has a wood floor, you can bet your bottom dollar it ain't been mopped. On my last trip, all three of the hotels/motels I stayed at had a problem.

First, I stayed at the older La Quinta in Victoria, Texas, with doors opening to the outside. The room had hair in the tub, the floor wasn't clean, the TV reception was poor, and there was a live roach on the breakfast buffet! Yuck! The next motel, Super 8 in Weslaco, Texas, had hair in the tub, a roach, and the ice machine was out of order. Plus, there was an AC unit leaking water that could cause you to slip and fall on the cement walkway. They gave me a late checkout for 12:45, but the maid came and knocked on my door at 11:30! That's harassment, man! And the manager there had a bad attitude, too.

The next hotel, La Quinta McAllen Convention Center, had hair in the shower! And get this - La Quinta used to be pet-friendly before Wyndham owned it. Now they wanna charge $25 to $75 or more for pets. The La Quinta in Victoria even told me no pets allowed! If I had a dog, they wanted me to pay $50 for pet-friendly.

The trip before this, I stayed at five Wyndham properties, and four of them had major problems, with one having a minor issue. At the La Quinta in West Memphis, AR, they had the AC set on 73, and you couldn't raise it or lower it! Plus, the chair in the room was dirty. The next hotel, Days Inn Casey, IL, had a room that smelled of smoke, as did the hallway. I had them change my room, and even then, I could still smell it in another hallway. This was a minor issue, though.

The next hotel, Baymont Inn in Noblesville, Indiana, had hair in the shower, spiders, and gnats. And the manager was very rude! The next hotel, Baymont Inn Branson, MO, had hair in the shower and the carpet wasn't vacuumed very well. And the next hotel, Travelodge in McAlester, OK, had a roach in the room, and the door wouldn't lock from outside! You didn't even need a key! And a lot of their hotels have black mold!

All in all, I'm very dissatisfied with Wyndham. They need to step up their game when it comes to customer service and quality control.

Me and my partner made a reservation for a stay at the Ramada by Wyndham in Anchorage, Alaska starting on June 22, 2022. We specifically requested a handicapped accessible room and paid for it in advance. However, when we arrived, we were informed that all of the handicapped rooms had been sold out and that our assigned room would not be available until 11:30 pm that night. This was a major inconvenience for us, especially since we were traveling with a mobility scooter. The motel itself was quite old, having been built in the 1960s and remodeled in the 70s. The elevators and hallways were small and narrow, making it difficult for me to maneuver my scooter around.

We were initially put in a standard room on the second floor, but I immediately called the front desk to request a room on the first floor for the next morning. Unfortunately, this request was never fulfilled. According to ADA rules, if a reserved handicapped accessible room is not available, the motel is supposed to move you to another property where there is one, at their cost. However, Wyndham did not seem to be aware of this rule. When I asked about a move, I was told it was too late. By 11:30 pm, it probably was.

Overall, I was extremely disappointed with the lack of service and consideration shown by Wyndham Hotels and Resorts. The corporation seems to take pride in its sloppy and unclean rooms, as well as its employees' lack of consideration for guests. When I checked the reviews, I was not surprised to see that Wyndham had a star rating of only 1 out of 5, based on over 1,000 reviews. It seems that this is a common problem across all of their properties.

When I complained to corporate, I was referred to the general manager at the motel. Unfortunately, he had no authority to do anything about the situation. Corporate seems to be more interested in passing the buck than actually addressing the issues at hand. We paid almost $1400 for our stay, and the cost to move us to another motel in the area would have been about the same. Wyndham will be receiving an invitation to small claims court in Fresno in the near future.

Overall, I would not recommend staying at any of the Wyndham properties, given the problems we experienced. It's simply not worth the hassle and frustration.

This review is about Wyndham Hotels and Resorts, and let me tell you, it's not good. The whole timeshare thing is a scam, and the employees are all dressed up con artists. They prey on the elderly and people who don't have access to the internet. If you had the internet, you'd see reviews like this one - CLUB WYMDHAM IS A SCAM. DO NOT PURCHASE.

First of all, they claim to have hundreds of properties around the world, but that's just not true. They only have a few properties in minor cities, and it's hard to find availability. They buy cheap land in the middle of nowhere and build their scam centers.

Secondly, they won't give you your key until you agree to sit in on another meeting. And then they make you give them your credit card so that they take a $50 "deposit" that they won't refund you unless you show up at their meeting. And at the meeting, they threaten you and scare you and talk for HOURS. Even though they claim it'll only be for one hour. This already makes them liars.

Thirdly, there's a lack of transparency. During these meetings, they draw these weird little diagrams on pieces of paper to pretend to explain things. If you try to take a picture of it, they say you're not allowed to. Why would you not be allowed to take a picture of something you'll spend tens of thousands of dollars on?

Fourthly, they don't allow pets on any of their properties.

Fifthly, they prey on your lack of knowledge. They thrive on your confusion. They want you to be confused. That makes you better prey. Easier to con.

Sixthly, their hotels are old. They don't update their linens, and you can tell the bed sheets are 20 years old. They don't try because they know that people will go to their properties because you have to use your points.

Seventhly, there is no availability for the good hotels on good dates.

Eighthly, it's crazy how these people can look you dead in the eye, smile, and steal your money. How can they sleep at night?

There is so much more to say, but at the end of the day, Wyndham is a scam. Please do yourself a favor and SAY NO TO WYNDHAM.