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Window World Complaints & Reviews

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Window World - Excessive time to make order correct

Posted: 2014-11-14 by    Munchkin21
Complaint Rating:  0 % with 0 votes
I ordered replacement windows and doors on May 23, 2014. Two of the doors were special order doors. The storm I ordered was to have the screen on top to prevent dogs and children from tearing it up. The installation took place in July, which I can understand because of the special order door. I allowed Window World to utilize the dumpster I had in my drive way to discard the old windows, except for the aluminum storm windows, which one of the installers took to recycle for money. I went to check the work and found that my special order storm door had been made incorrectly, the screen was on the...
Complaint comments Comments Complaint country United States Complaint category Window & Door Installation

Window World - Service and Theft

Posted: 2014-10-01 by    DMCT
Complaint Rating:  0 % with 0 votes
I had WW install 9 windows in my home. They installed 8 of them properly. I was told by the salesman I needed to purchase some wood in order to re-frame my kitchen window due to the width of the new windows. I purchased what was requested and placed it directly in front of the window. When the crew came out not only did they NOT re-frame the window but stated that there was no wood there in the first place. Additionally the install they did on the kitchen window left much to be desired - they filled in the gaps with caulk in some places over an inch thick. For over 4 weeks I tried to get the company...
Complaint comments Comments Complaint country United States Complaint category Window & Door Installation

Window World - Bogus warranty

Posted: 2014-07-30 by    LJPM
Complaint Rating:  100 % with 1 votes
Beware of misleading warranty claims by Window World. I purchased a home that had newly installed Window World windows. They said they came with a lifetime warranty and that it would apply to us. I called and verified this with Window World when we first purchased the home and when a lower window was defective and the glass formed cracks in the heat. I was told to just provide the serial number of the window and it would be taken care of. I called back and provided the numbers and was still told it would be covered. I was called today and told it would cost $75 that paperwork has to be filled out...
Complaint comments Comments Complaint country United States Complaint category Window & Door Installation

Window World - Florida, Tampa - Bait and switch - poor service

Posted: 2014-07-08 by    RW14
Complaint Rating:  33 % with 3 votes
Salesman came to our house twice to provide an estimate. He gave us his final price, I gave him two separate deposit checks one for a door and another for 5 windows. Three weeks later I had not gotten a start date or design info requested by our HOA. The sales guy told me he would get it. Finally going into our 4th week I called the salesman, no answer...left him a voice mail to call me or I was going to cancel my order. I sent him an email as well. Get this, I get an email telling me he does not have the info I requested but attached is another contract I would need to sign increasing our cost...
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Window & Door Installation

Window World - Florida, Tampa - Bait and switch

Posted: 2014-06-30 by    RW14
Complaint Rating:  0 % with 0 votes
Don't trust this company, I am here to tell you. They came to our home TWICE to measure windows. The second time they gave me a price, I paid the $1500 dollar deposit on an agreed price. Home Homer Association needed some design pictures and I could not get the rep to respond with the exception almost three weeks later I get an email "I will see what I can do". Finally after I threatened to cancel my order the sales guy...get this sends me an email...telling me he is still looking for design work pictures. Then a day later he sends me an email with a new contract as he miscalculated...
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Bad Business Partners

Window World - Bait and switch

Posted: 2014-06-30 by    RW14
Complaint Rating:  0 % with 0 votes
Don't trust this company, I am here to tell you. They came to our home TWICE to measure windows. The second time they gave me a price, I paid the $1500 dollar deposit on an agreed price. Home Homer Association needed some design pictures and I could not get the rep to respond with the exception almost three weeks later I get an email "I will see what I can do". Finally after I threatened to cancel my order the sales guy...get this sends me an email...telling me he is still looking for design work pictures. Then a day later he sends me an email with a new contract as he miscalculated...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Window World - Very unprofessional

Posted: 2014-06-24 by    Camerons
Complaint Rating:  100 % with 1 votes
where to start... first off we had them here to order 8 windows, including a sliding door. When they arrived with our windows 2 of them were not the right size, had to reorder those 2. Then they installed the sliding door, two different panels, one with grids and one clear, (they didn't notice) so we called the company the next day, man came out, said oh my god, we will make it right and get you the correct panel and change it as soon as possible. Well a day or two went by, they came with the new panel, and again.. they brought the clear one, we had ordered the one with all the grids in, so...
Complaint comments Comments Complaint country United States Complaint category Window & Door Installation

Window World - Colorado, Greeley - Scheduling

Posted: 2013-12-09 by    Robin Rakowski
Complaint Rating:  0 % with 0 votes
I ordered my window approximately Oct. 9th, and I finally got scheduled for today, December 9th. My appointment was for between 8:30am and 9:30am. I just received a call that they will not be installing because of cold weather. Now I do understand that it is cold, but it has been cold for a week or better. They could have rescheduled me earlier. Now I get rescheduled on December 28th, a Saturday which works, but that is my birthday. Seems as though every time I turn around there is a poor excuse from Window World, and the lady scheduling is such a delight. (That is sarcasm)!!! What a disappointment...
Complaint comments Comments Complaint country United States, Colorado, Greeley Complaint category Window & Door Installation

Window World - bad installation

Posted: 2013-11-07 by    Joyce Hopper
Complaint Rating:  83 % with 6 votes
We had Window World to replace all of our windows and a patio door in our home. When they came out to install them, the door was too big for the opening where they removed my patio door. The installers cut on my house without my permission and went to a hardware store to get supplies to make the door fit. Years later my floor rotted and had mold on it, because the door had been leaking from the poor installation. It also made the seal break and damaged one of our joist in our house. The floor under the door dropped 2 inches below the door. I informed Window World about this and all I have received...
Complaint comments Comments Complaint country United States Complaint category Window & Door Installation

Window World - Kentucky, Corbin - Red neck Hillbillies

Posted: 2013-09-06 by    Jmoody49
Complaint Rating:  100 % with 3 votes
placed order was told install within 6wks took 10wks door was to small for opening so they shimmed and rigged it to fit now when you walk out my sliding doors to patio you have a 3inch lip to step over, and the installer told me that it would be 2 more wks before I could use door because they forgot to put hardware on door(rollers).So I called owner at window word corbin ky John H. He was total jerk, tried to lay blame on me and told me he wasn't doing nothing to my door so now I have new door that doesn't fit you can't open because no hardware(hope my house don't catch fire...
Complaint comments Comments Complaint country United States, Kentucky, Corbin Complaint category Window & Door Installation

Window World - Tennessee, Chattanooga - customer service

Posted: 2013-08-31 by    jplpkids
Complaint Rating:  88 % with 8 votes
I called Window World in Chattanooga, Tn. to have 13 windows replaced. The salesman came out and went through his sales pitch. I ordered the windows and approx 3 weeks later they called and said that they were in and they were ready to install. The appointment was set for 9:00 am the next day. The installers showed up at 10:30am and after a brief time of working approx 15 minutes they (2 of them) looked at me and said "lunch time" . They went out to their truck and ate their lunch and restarted working at 11:30am. Now granted they did clean up after themselfs, but they left the windows...
Complaint comments Comments Complaint country United States, Tennessee, Chattanooga Complaint category Window & Door Installation

Window World - Massachusetts, Woburn - Office Manager

Posted: 2013-08-09 by    Bill Williamsson
Complaint Rating:  100 % with 5 votes
I ordered 20 windows from the salesman and was happy with him and the product and cost and description of installations. What a mistake I made.
When I signed the contract I asked about the 3 day cancellation policy that was not on the contract and he said it did not apply to windows because they were "custom made", right, just like the 60 other houses in my development built the exact same way.
My wife decided to cancel because we found out that they in fact DID NOT make the windows. The rep lied and said they were the largest window manufacturer in US. They are made my...
Complaint comments Comments Complaint country United States, Massachusetts, Woburn Complaint category Window & Door Installation

Window World - Alabama - Wrong Windows and Damaged Floor

Posted: 2013-07-24 by    lkh2
Complaint Rating:  100 % with 1 votes
Ordered 8 replacement windows. I have paid the 1/2 down payment required. The 4 they installed were not like the others in my house so now I will have to replace 2 more so the front view of my house will be the same. The contractor used my bathroom and flooded it and the hallway thus damaging my wood floors. They have only offered $140 to fix the floors and the estimate is $1300. They are still pestering me about installing the other 4 windows! Don't want them back on my property!...
Complaint comments Comments Complaint country United States, Alabama Complaint category Window & Door Installation

Window World - Minnesota, Minneapolis - Improper installation

Posted: 2013-02-21 by    Zadok Zatthu
Complaint Rating:  100 % with 2 votes
I purchased a Front Window with two side "slides". The instaler came in with cheap pine board and I called them on it. He promptly went to get the proper Oak which was ordered for the boarders and installed the Window. Behold, later the window did not fit on the right side. It would not slide far enough to the left to lock. My home is not secure(window wise) and I cannot get the warranty dept. to work w/me despite I have a claim. I have sent in the proper paperwork. After 45days(what they say they need to process) I phoned. Excuses are "repair person is not in will call tomorrow"...
Complaint comments Comments Complaint country United States, Minnesota, Minneapolis Complaint category Window & Door Installation

Window World - Ohio, Maumee - no christmas for my family =didnt get my last check

Posted: 2012-12-21 by    edward ferrari
Complaint Rating:  100 % with 1 votes
I spoke up about management stealing sales (Jeff Williams) he fired me !This was a commission only job!!! Now they wont pay me what they owe me.Nice Christmas gift Window World really cares!!!...
Complaint comments Comments Complaint country United States, Ohio, Maumee Complaint category Employers

Window World - Ohio, Toledo - Fired because i spoke up about how they steel sales from there lower level salesman!

Posted: 2012-11-23 by    edward ferrari
Complaint Rating:  100 % with 2 votes
I worked for window World, I have three kids and a disabled wife.This is a commission only job! THE management steals the lower level salesman customers and gives them to the higher level salesman.I spoke up and they fired me a week before Thanksgiving !...
Complaint comments Comments Complaint country United States, Ohio, Toledo Complaint category Employers

Window World - North Carolina - Reused to issue refund of deposit

Posted: 2012-10-25 by    bkjamison
Complaint Rating:  100 % with 12 votes
I purchased and moved into a “not so new home” on August 2nd this year. I am a senior on social security disability and on a limited income, but I had a little money left over from the sale of my small home in another city so I decided to put it into more energy efficient windows that would help conserve energy.

I contacted Window World in Dallas for a free estimate. I was duly impressed and ordered the windows I could afford. I gave the salesman $1301 for the deposit, and was to pay the additional half of $1301 upon installation in about 6 weeks. The window contract indicated...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Window & Door Installation

Window World - Indiana, Indianapolis - installation

Posted: 2012-10-09 by    pizaldy
Complaint Rating:  60 % with 5 votes
Bought windows 8/17/2012.Salesman said it would be 2 weeks and they would be ready to install. Called two weeks later was told it would be six weeks not 2. Fine. Called 6 weeks later. Set up appointment. Was told they would be her on 10/9/2012 between 8 am and 2pm. If they got here in the afternoon they would finish up on 10/10/2012. Fine took 10/9 &10 off work. On 10/6 my children came over moved furniture in middle of floor ( out of the way of the windows) took down curtains and drapes, and plastic. I am ready for the installers.
On Monday evening 10/8 @4:30 pm Window World called and cancelled...
Complaint comments Comments Complaint country United States, Indiana, Indianapolis Complaint category Window & Door Installation

Window World - North Carolina - Shoddy service

Posted: 2012-08-11 by    Dr M .c. Newsom
Complaint Rating:  100 % with 5 votes
Window world came by June 4th, 2012 and gave us a good price.perhaps we should Havel been suspicious. They promised our windows would be installed in four to six weeks. When August 1st came we called. They said "oh, your windows are here but we lost your phone number." we had given them both of our cell numbers and our home phone, so not true. They said the.y would come on Wednesday, called and canceled, okay Thursday, called and cancelled. Set an appointment for Saturday between 11-1. Showed up at 2:20, no phone call. Installed the windows, putting a piece of wood between the brick and...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Window & Door Installation

Window World - New Mexico, Albuquerque - Bad service

Posted: 2012-07-13 by    JC Garcia
Complaint Rating:  100 % with 3 votes
We ordered windows from Window World several years ago. When the salesperson initially came to take our order he never quoted a price for the cost of the stucco after the put the windows in. we signed the quote he gave us agreed on the price and he would call us for set up time when the windows came in. Windows scheduled for installation and they completed the job after several weeks of canceling on us.. YES, I said several weeks of canceling on us. They FINALLY finished the Job and gave us the bill to pay, which was a lot more than what we had been told or agreed on. the installer said he would...
Complaint comments Comments Complaint country United States, New Mexico, Albuquerque Complaint category Window & Door Installation

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