Wen Hair Care
Reviews and Complaints

I've been using WEN for a few months now, and I have to say, I'm not too impressed with their billing system. It's been pretty erratic, and I've had a few issues with my orders being stolen from the post office. However, I will say that the customer service representatives I've spoken to have been pretty helpful, for the most part.

The first time I had an issue with my order being stolen, I called WEN and spoke to a very nice lady who helped me get my order resent. Unfortunately, the same thing happened the next month, and when I called back, I got a different woman who was not nearly as helpful. She couldn't explain why my payments were so erratic, and when I asked her to clarify, she just got angry and repeated the same thing over and over again.

To make matters worse, she tried to blame me for the fact that my orders were being stolen from the post office. I mean, really? How is that my fault? I pay for the product, and it's their responsibility to make sure it gets to me. She also couldn't explain why I was being charged $60 when I only pay $30 a month.

At this point, I'm pretty frustrated with WEN, and I'm considering canceling my subscription. I've heard that Chaz Dean has his own website where you can buy the shampoo, so I might try that instead. And if WEN gives me any trouble about canceling, I'll just cut off my prepaid card and get a new one. It's only $3, so it's not a big deal.

Overall, I think WEN has some good products, but their billing system and customer service could use some work. If they can get those things sorted out, I might consider giving them another chance in the future. But for now, I think I'll be taking my business elsewhere.

I've been using WEN for about 8 months now and I have to say, it's not living up to the hype. I'm pretty disappointed in myself for continuing to use it, hoping for a different outcome each time. But alas, I've finally given up.

The biggest issue I have with this product is that it leaves my hair feeling unmanageable and greasy. By the end of the day, my hair and scalp feel dirty and it seems like it attracts dirt. The almond mint scent is also not my favorite - it has a medicinal smell to it. And even though they offer other scents, you're only shipped the almond mint. Yuk!

The expense of this product is also a huge downside. When you think about it, you can buy the most expensive hair salon products for less. It doesn't really save you money if you're not happy with it.

I stopped using WEN a year ago and was compelled to write this review after watching the TV ad with the Miss America contestants. Your hair will not look like anything on those commercials. I have long colored hair that is in very good condition. I take care of it and do not use dryers. I look for good products and will spend money to keep it in good condition.

From Seattle, WA, I hope this review helps you make a good decision. Don't waste your money on WEN.

I have to say, I was really disappointed with the product from WEN. I mean, I was really excited to try something new and give my hair a little TLC, especially during the holiday season. But boy, was I wrong. I saw their infomercial and thought, "Hey, why not?" and ordered a 3-month supply. The shipping was pretty fast, I'll give them that. But the product itself was just terrible.

First of all, the shampoo was so thick and didn't lather at all. I mean, I've used a lot of shampoos in my life, but I've never had one that was so thick and hard to work with. And forget about trying to get any kind of lather going. It just didn't happen. I read some other reviews where people said their hair was falling out, and while I haven't experienced that myself, I can totally see how it could happen. If you're putting something that thick and heavy on your hair, it's bound to cause some damage.

And even after I rinsed and rinsed and rinsed, my hair still felt gross. Like there was some kind of weird layer of wax or something on it. It definitely didn't make my hair soft or silky like they promised. It just felt ucky. And the worst part is that even after I washed it out, my hair still felt weird for days. Like it was coated in something.

Honestly, I wouldn't recommend this product to anyone. And since I ordered such a big supply, I'm kind of stuck with it. I don't even know if I want to bother trying to return it for a refund, especially after reading all these other reviews. It's just not worth the hassle.

I don't know how WEN is still in business, to be honest. I guess they must have some loyal customers out there, but I can't imagine anyone being happy with this product. Save your money and stick with something you know works.

The WEN website is pretty basic and doesn't offer much in terms of functionality. They seem to prefer that you call and speak with one of their sales reps instead. I have to say, though, that the product itself is really quite nice. I've been using it for a while now and I'm really happy with it.

That being said, I did have a bit of a problem with my order. Long story short, I ended up with seven bottles in just four months. When I tried to get a refund, I was given some pretty poor excuses and it was just a really stressful situation. I decided that it wasn't worth the hassle to keep dealing with them.

One thing that really bothered me was that there was no way to cancel my order on their website. It just seemed like their features were really limited. I tried calling their customer service line, but apparently it was down for the holidays. I found that a bit odd, since it was well after any major holiday that I knew of. I wondered if it had anything to do with the fact that I had specified "cancel" as the topic of my call.

I tried calling back a few times, but each time I got a different automated directory and sometimes just silence. It all seemed really fishy to me, so I decided to take matters into my own hands and cancel the transactions through my bank. I just didn't want to do business with them anymore.

Overall, I think the product is good, but the customer service and website features could definitely use some improvement. I wouldn't recommend doing business with them unless you're willing to deal with some potential headaches.

WEN is a complete scam, I'm telling you. The 60-day money back guarantee is a joke, they don't even honor it. They do everything possible to keep your money. I placed 2 orders with them within 10 days apart to try and get the look and feel I was looking for. The products DO NOT work on African American hair, I'm telling you. I returned the products in less than 30 days, but they only credited me $39.95 for the smaller order but not the $83+ I spent on the second order. No explanation at all, can you believe that? So I called to find out what's going on and they told me that I have to return the orders separately, even though it's not written any place. How stupid is that? They are going to the same address, why do I have to return them separately?

So now that they have the products (all of them), I have to wait for them to send me a form to complete (an affidavit) to send back and request my money back. I mean, seriously? They have the products and see that they were returned. Why must I now certify that they were returned? This is ridiculous, I'm telling you. I am so glad I returned this mess and will utilize every chance I get to discourage others from ordering from WEN.

Let me tell you, save your money and buy local, less expensive products that are much better for your hair. Don't waste your time and money on WEN, they are just a bunch of scammers. I'm telling you, they don't care about their customers, they only care about making money. Don't fall for their lies and false promises, they are not worth it. Trust me, I've been there and done that.

Wen.com is a product that I was really excited to try out. I mean, who wouldn't want to feel like they're using the most luxurious product ever? Unfortunately, that's where the excitement ended for me. After using it, my hair felt pretty normal and the frizz didn't change at all. My friends even told me that my hair looked dull, which was a bummer. I even had to get it cut to get rid of the dead ends, but it still looked like I had just used regular shampoo and conditioner. To make matters worse, I found that my hair got dirtier and greasier much quicker than before.

Now, I know some people might think that I didn't follow the instructions properly, but that's not the case. The first time I used it, I did two washes and applied the Intensive Treatment. It took me a whopping 45 minutes to make sure I didn't miss a single strand of my hair! But even with all that effort, I was still disappointed with the results.

I was really hesitant to try this product in the first place, especially after seeing the pre-Wen models who looked like they had been dragged through a bush backwards. Even Alysa Milano, who is a celebrity, hadn't bothered to run a brush through her hair or blow dry it properly. It all seemed like a sham to me. When a company has to exaggerate that much, it's definitely a red flag.

I live in the UK and I had to call Customer Services to cancel my subscription. Thankfully, it wasn't a problem at all. The representative I spoke to cancelled it right away and assured me that I wouldn't be billed any further. She also said that I would receive my refund once they received my empty bottles back. It all seemed pretty simple and straightforward.

After reading so many terrible reviews about Wen.com, I'm really dreading the next few months. I guess we'll just have to wait and see what happens. Watch this space!

I gotta say, I had a pretty bad experience with WEN. I ordered my stuff way back in 2014, and it was a mess from the start. They billed me pretty quick, but then my order got sent back to them because it was "undeliverable." I called customer service, but they couldn't find my order even though they'd already charged me. I had to call my bank to get the transaction number, and then finally they found me. The girl on the phone said my address was wrong, so she supposedly fixed it and said she was rushing my order. But a week later, I still hadn't gotten anything, so I called again. This time, they couldn't find my account at all. They found my name, but not my address. I told them to cancel the order, but they said I had to return the item first. How am I supposed to return something I never got? They said I had to fill out a paper saying I never got it, but they were about to send it to the wrong address AGAIN. I mean, come on. It's a total scam. I'm reporting them to the BBB, and I hope nobody else falls for this.

My first purchase of the above mentioned products were in 12/2016 from QVC. It was a 5 set of his seasonal (gave most has gifts. I used it seem to work great on my hair so 9/2017 I purchased more from QVC 4pcs cleanse & treat auto delivery. Since using it as direct I have noticed more hair in my brush and on my clothing. I stop the auto delivery from QVC. Since I stopped using his products I have less hair in brush & on my clothes. I want a refund for all the money I spent.

Order date: 06/06/2015. Wen by chaz dean seasonal cond. One gallon auto - spring blossom. A friend, who knew my story saw this website and thought I should share my testimony. I wanted to ask people to please stop defending wen by chaz dean. If this is not your experience, does not mean that it is not someone else. It cruel, what has happen to me and others. It's not something I would wish on any woman. Your hair is your glory! I'm still crying about this, every time I think about what happened, you can't get rid of that. Let me start by saying, I have never had hair loss. If anything my hair was very healthy and strong. There is no history of hair loss or balding in my family, I have two sisters with beautiful full heads of hair. I have been on thyroid medicine since 2009, it did not affect my hair, skin or nails. Those are my disclaimers.

I am an * woman and I had watched the info commercials and wanted to try this amazing hair product. I purchased wen from qvc for $202.44 a bargain, I was so excited. I had family members and friends buy me more for christmas presents that year. I had enough to last for a while. I used it in my daughters and my hair, but her hair texture starting changing and then she started losing hair.

I didn't really think it was the wen, not at first. I had switch completely over to using wen and nothing else. I had so much, and let's be honest, it was a huge investment on my part and on the part of my family and friends. My husband was using it and he didn't have any issues and I noticed that my hair was dry, brittle and the texture was different, but the loss was gradual - at first. I could see underneath. I was getting bald spots. I was losing my hair and I didn't understand why. My texture was changing, but I thought that was part of the process. Honestly, I wasn't aware of any issues and I was still seeing wen on qvc and the beautiful results and wondering why my hair didn't look like their hair. I thought maybe I need to buy the other products as well, get everything.

I had some hair loss, it was misleading - how often do you look at the back of your head underneath hair part and search for balded areas. Some hair loss, until it wasn't. I was washing my hair, preparing for a wedding and I felt something all over me and I opened my eyes to see my hair everywhere. I screamed. I didn't know, what had happened and I didn't care, my hair was everywhere. I jumped out of the shower and touched my hair and it was in my hands. It was coming out everywhere. I grabbed a comb and more hair. Devastating, emotional distress, I didn't understand what happened. I had done the same thing, I had done a hundred of times. But my hair was falling out by the handful.

I'm on my way to a wedding. I was that girl, that people loved to touched my hair, ask what products I used, make comments. My hair has always been one of my best qualities. It sounds awful but as women, we care for hair and it's not an afterthought. I have always been very careful with products, shampoos, conditioners, oils, any and all styling products I use. I watched this product for a long time and I really thought about, looked at videos and in the end trusted qvc.

My hair was all over my body, tub, shower curtain and I was holding it in my hands, combing it out as gentle as possible, trying not lose any more hair but it was too late. I stopped using wen that day, I went back to pantene and olive oil treatments and leave-in conditioners and nothing else. At first, I still had enough hair, most people couldn't tell. I was able to hide the loss. But even though, I had stopped using wen my hair was still brittle and dry, and every time I combed my hair there was a lot of hair loss. After a while, I just wanted my hair to grow back enough length for me to cut off the strands that were left and start over with the new growth. I had a comb-over hair style for 5 months. Then, just as emotional and with much distress, I had my daughter cut off the dead lifeless hair. I trusted qvc. I didn't think that a product on their network, and continues to be on their network would cause so much pain.

I have been hiding my hair loss from the world. I was never one to wear hats, I own ten hats now. I went to church in a hat, to meetings in hats, everywhere in hats. I didn't want people to see. I didn't let my husband see my hair, he would try and would stop him. He would say, isn't there something you could do, or what are you going to do about your hair. That only made it worse. I didn't want the questions, I didn't want to deal with it. My daughter, who just turned 18 at the time became my support and my cheerleader.

After I lost my hair, I still saw the same products being sold on qvc, that to me is horrible. People trust and believe that those products will do no harm and not to warn people or remove them from products sold, makes me cry all over. It's not enough to say, sorry! There are times when words simply don't cover the distress you experienced.

Terrible product I would never recommend to anyone! I can't understand why so many good reviews if this WenHaircare is absolutely terrible. I bought a WenHaircare conditioner and after only first use I felt something strange. My skin was so itchy and became super oily. Absolutely not what I expected from this product.
After the second use it became even worse so I had to visit my dermatologist and after I explained everything he told me not to use the product. My dermatologist is a highly qualified specialist and he said that as a doctor he would never recommend WenHaircare.
According to the reviews I wasn't the only one who had an allergic reaction to WenHaircare.

Started using about the end of 2014 to the middle of 2015 after a few months I noticed a rash around my face and sores in my head . My hair dresser ask me is your hair coming out? So I tried a new shampoo she had in her shop. My rash went away and so did the sores. I still didn't put two and two together. Went back to wen again and sure enough it started happening again and that's when I knew that it was the wen products. I always had very thick hair now my hair is not nearly as thick as it was . I am sorry that I ever tried Wen. I won't make that mistake again and will tell anyone not to purchase it's not worth the gamble.

My husband bought this product back in January it came with a kit and in August realized he was losing lots of hair more then normal.He asked me if I noticed and I said no just so he wouldn't feel bad but now it's really noticeable and it's all because of this wen product.Im sharing this because I don't want any one using this product it's terrible and I will continue to tell people that this product ruins hair. I just threw out all the product.

I started using Wen and within 1 week my hair started coming out. I have permanent bald spots. I have been wearing a baseball hat for over 3 months.I was not aware of all the other complaints. I need to know what attorneys are handling the class action suit because I look like I'm going through cancer treatments because of this garbage shampoo.

I purchased this product and gave it to my daughters and grandchildren to use. I have asked them to stop using the product and I have stopped. The main reason I ordered so much for my family, is the claim that it doesn't fade the color. We all paid the price of hair loss. Of course we have bottles of the products left over now . I want a full refund of all of the products I have purchased over the past two years. One of my daughters lost clumps of hair, I found my hairbrush full after just a few strokes. My sister started seeing her scalp on top. This is my first post, I will try to find numbers and dates.

I have been using Wen Hair Products for about 8 months. I have always had very thick hair. I had noticed I was losing a considerable amount of Hair on my brushes and combs. I thought this was one of the better companies. I talked with my doctor and he said he could find nothing wrong with my lab work.. It never occurred that something advertised so heavily was damaging my hair. I went to see a new stylist as I have tried several wondering what was wrong. This past week. The gentleman who cut my hair said are you using Wen hair products I said yes and only Wen he told me he had several people who have not stopped due to hair loss. I cannot believe this as I have tried many different salons saw my doctor and finally found this out..
Thank you
Judith MacDonald

if people would watch chaz dean .s videos very close up... the would have stayed away from his products in the first place ..first of all chez dean took all the hair in one hand.. put some of that junk in the other and put it on the hair . then he stroked the hair up and down, never never separeted the hair to wash it . never never came even close to the scalp to wash the scalp . after he was done stroking the hair with all that junk in the middle of the hair . by never separeting the hair to wash each hair . he let the water run over the stroked hair, still never separeting the hair . or again never coming close to the scalp to to wash the scalp . that should hasve been enough to tell the people stay away from that crook and his fake and dangerous products, but to many people fell for that fake speach and video . what realy showed how fake he and his productsd are . anyone should know . you can not clean your hair with a conditioner . he roped the costumer in . the costumer is loosing their hair . chaz dean laughs behind their backs he found more victims . .. i hope everyone has learned a lesson the hard way . stay away from chez dean he is a fake and a crook . and so are his fake and phony and dangerous products

TO WEN

I originally signed up and asked to NOT be placed on a membership and NOT have my account with auto withdrawal. I would send a check. This worked and they wanted me to have auto shipments, i said NO. this worked for about 2 years. But i had to stay on them. I called each time a shipment arrived if i did not order it. Most of the time since i asked for every 6 months to be delivered i was good.
One day a shipment arrived that i DID NOT order. I told the postal worker to just return it that i did not order it. I never touched the box. so next thing i know i get a bill. I called them and explained it was returned. they accepted this statement no problem... then i get more statements saying its past due, and a letter. I called again and explained they accepted it and said that they would take care of it. I get another letter and bill. I call again and they said that they never received it and it was my responsibility to get the tracking information. I argued my point since it is the law that if anyone does a return to sender the SENDER is responsible for it NOT the receiver. They then threatened me with a "Legal Form" that MUST be filled out and signed in order for them to remove the fee. I complied and returned the form (i made a copy of it). I receive another bill and letter saying to pay. I called again and demanded that they remove this charge. They tried to say that i was on a membership, emphatically explained that that was not true and i specifically requested NOT to be on a membership. after a long hold they got back to me and said the matter has been taken care of.
2 months later i received a letter saying i had a 'credit' UGH... just dropped it.
I LOVE the product! it works great for my fuzzy curly hair.
WEN you don't need to stoop to these dirty business practices to TRICK us to buy the product... The product will stand on its own. Just sell it with integrity.