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WageWorks Complaints & Reviews

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WageWorks - Claims

Posted: 2014-02-01 by    GoneOver
Complaint Rating:  100 % with 1 votes
This is truly the worst company I have ever dealt with, and that is no exaggeration. Pre-tax dollars to fund your out-of-pocket medical expenses sounds great, right? Well, I thought so, too, until I experienced their utter incompetence. The fun begins when they request receipts for certain care received, claiming that what they have is not enough. They say the IRS guidelines are strict, and maybe so, but as a customer you have no idea what WageWorks will deem "approved" versus "denied." You submit said receipts, hoping and praying that they'll be approved. Sometimes, yes--sometimes,...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

WageWorks - Nevada - COBRA- SCAM!

Posted: 2013-05-24 by    Nevada RN
Complaint Rating:  0 % with 0 votes
My wife left her five year job as an RH for IASIS Healthcare mid April of this year (2013). We have been trying to get the COBRA insurance coverage since then. Two weeks ago we sent in a payment of two month's premiums, about $1900. We have called them daily and have been told we had active insurance. No medical provider has been able to confirm this, so we haven't been able to see a doctor or get Rx's refilled. Today, WageWorks admitted they 'just faxed the information today' to Aetna. We were also told that since we were 'only paid through the middle of June'...
Complaint comments Comments Complaint country United States, Nevada Complaint category Health & Life Insurance

WageWorks - Texas - denial of claims

Posted: 2013-02-26 by    semscot5
Complaint Rating:  100 % with 2 votes
Wage works is the flex card we use to pay deductibles, co-pays etc thru our company. However...complaints from 2010 and 2011 info which was requested, has been mailed in twice prior. Now they are submitting letters stating, they are going to file it as unpaid with our 2014 income tax!!! After spending much time on the phone, the reason for denial..."date paid was not in same year.'> however, an emergency surgery was performed in late November 2010..and was not billed until Jan 2011!! so..how are we spposed to pay a bill, of which was not received, folowing suregery, not mailed to us...
Complaint comments Comments Complaint country United States, Texas Complaint category Other

WageWorks - California - Commuter Pass

Posted: 2012-11-09 by    knjigovodja
Complaint Rating:  0 % with 0 votes
As another unsatisfied customer reported in March 2012, WageWorks is supposed to make it easier for you to get your commuter train pass every month and for less money since you get it taken out of your paycheck pretax dollar. You have time till 12th of each month to change/cancel your order. If for some reasons you were unable to use your monthly pass, WageWorks will credit your account for a future pass, at least I was left to believe this to be true. Because of unforeseen circumstances, I needed to cancel my monthly pass for October. I called customer service on 09/26, and was told that it was...
Complaint comments Comments Complaint country United States, California Complaint category Business & Finances

WageWorks - California, San Francisco - Transit Pass

Posted: 2012-11-09 by    knjigovodja
Complaint Rating:  0 % with 0 votes
As another unsatisfied customer reported in March 2012, WageWorks is supposed to make it easier for you to get your commuter train pass every month and for less money since you get it taken out of your paycheck pretax dollar. You have time till 12th of each month to change/cancel your order. If for some reasons you were unable to use your monthly pass, WageWorks will credit your account for a future pass, at least I was left to believe this to be true. Because of unforeseen circumstances, I needed to cancel my monthly pass for October. I called customer service on 09/24, and was told that it was...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Business & Finances

WageWorks - California, San Francisco - Poor Service & Website

Posted: 2012-10-04 by    MyOwn2Cents
Complaint Rating:  100 % with 3 votes
Wageworks customer service / processing / website SUCKS! It's incredible that this company with such poor service could go public. Nothing is more frustrating about my job, than having to deal with wageworks!

1. Customer Service - If customer service doesn't know the answer, say so. Don't waste my time. Don't tell me about your process, when it doesn't jive with what is actually happening. Is the rep wrong, or the processor? Don't tell me your processing dept will take care of it because the rep sent them an email, when it doesn't seem to do anything....
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Health & Life Insurance

WageWorks - Denial

Posted: 2012-09-09 by    GlimmerofHope
Complaint Rating:  100 % with 1 votes
My husband and I signed up for our FSA account through his employer. We received our debit card and info from WageWorks. We used our card with a pharmacy with no problem. I recently used the remaining balance to pay off my fertility bill from a well known hospital using the debit card WageWorks provided. When I submitted 41 pages of info, including my hospital bill, Explanation of Benefits from my insurance company (who denied the claims, estimates provided by the hospital, and a copy of the credit card transaction, I was informed that WageWorks has denied my claim stating I did not provide the...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

WageWorks - Maryland, Rockville - Incompetent customer service

Posted: 2012-06-15 by    jin5
Complaint Rating:  100 % with 1 votes
Have called WageWorks customer service 6 times in the past 2 months. They took money from my paycheck each month, but cannot get the fund transferred to my commuter card. There were a card serial number issue at the beginning and it supposed to be corrected on their system after the first call. But after 2 months with more than 6 phone calls, including taking to a supervisor, they still cannot get their work fixed. My money is accumulating at WageWorks that I cannot reach, not mentioning that I have to take extra few minutes each day to pay my commute at the ticket booth. At the end, I decide to...
Complaint comments Comments Complaint country United States, Maryland, Rockville Complaint category Other

WageWorks - Terrible customer service

Posted: 2012-06-06 by    Caoimhin_B
Complaint Rating:  0 % with 1 votes
These guys have no clue what they are doing. A few weeks ago my wallet was stolen and I had to replace my WageWorks credit card that I use to purchase my Metra monthly pass. First of all I was told it would take 3 - 4 weeks to get the replacement. Really? Do these guys make the plastic, magnetic strips and ink for the cards from scratch?

I asked how I get reimbursed for my out of pocket expense for purchasing it myself. I was told to fill out a form and fax it, which I did. The amount i claimed was $135 for the metra monthly pass. The amount in my account was $135.25. Yet, somehow,...
Complaint comments Comments Complaint country United States Complaint category Savings & Investments

WageWorks - Illinois - Customer Service

Posted: 2012-04-16 by    Crazycat42
Complaint Rating:  0 % with 0 votes
Constantly asking for more verification and customer service and supervisors rude and grossly incompetent! Policies very confusing! Beware!!...
Complaint comments Comments Complaint country United States, Illinois Complaint category Products & Services

WageWorks - Kentucky, Lexington - Reimbursement

Posted: 2012-04-15 by    tommyboync
Complaint Rating:  33 % with 3 votes
WageWorks did not appropriately advise on the fact that our son would not be eligible for reimbursement and that we would forfeit any child care reimbursement funds that we submitted after he turned 13. They also would not stop the account until we got approval form our instiution, which increased the funds that were lost. Shady organization and shady business practices. We will not use them in the future, and anyone who uses reimbursement accounts shoudl think twice bfeore doing so....
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Savings & Investments

WageWorks - California - UNABLE TO ENROLL ME IN MY HEALTH INSURANCE AND BENIFITS PLAN

Posted: 2012-01-19 by    sweetgcr
Complaint Rating:  50 % with 2 votes
I WORK FOR A HOME HEALTH CARE AGENCY CALLED ACCENTCARE HOME HEALTH OF CA, INC. THEY HAVE THIS COMPANY WAGEWORKS TO ENROLL ONLINE FOR HEALTH INSURANCE AND OTHER BENEFITS THAT THE COMPANY OFFERS. HOWEVER I HAVE APPLIED FOR TWO CONSECUTIVE YEARS FOR MY HEALTH INSURANCE AND DENTAL PLAN AND FOR TWO CONSECUTIVE YEARS WAGEWORKS SUSPICIOUSLY TELLS YOU THAT YOU HAVE NOT APPLIED AND THAT YOU HAVE NOT EVEN USED THEIR COMPUTER SYSTEM. WHAT IS SO CONTRADICTING IS THAT LAST YEAR I HAVE PROOF THAT FROM MY CHECK THEY HAVE DEDUCTED THE DENTAL PLAN THAT I ENROLLED IN....
Complaint comments Comments Complaint country United States, California Complaint category Health & Life Insurance

WageWorks - California, San Francisco - Way too difficult and convoluted

Posted: 2011-12-20 by    Schmerin
Complaint Rating:  100 % with 1 votes
This company paints a pretty picture of how using their services to have your transportation costs taken out of your check pre-taxed will save you a lot of money in the long run. What they fail to mention is the amount of rigamarole you have to go through to set it up and, even worse, to discontinue it.

In the last month, my public transportation needs have changed, so I called Wageworks and cancelled the benefit over a month ago. However, the money is still being taken out of my check. When I called to inquire about it, they said that yes, the benefit was cancelled, but I needed...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Products & Services

WageWorks - Arizona, Tempe - Train Pass

Posted: 2011-12-08 by    Kei h
Complaint Rating:  100 % with 1 votes
This company is a complete scam. I'm not sure if they are getting kickbacks from the local transit companies or deep discounts that they don't want their customers to know about but they are absolutely horrible in their customer service. I had left my company suddenly. When I tried to get a refund for my monthly train pass I was told on the phone that I had until the 5th of the month to return the pass to get a refund. I sent the pass to them via priority, certified mail with the pass and a cover letter with my information and phone number. They sent it back to me with a letter dated the...
Complaint comments Comments Complaint country United States, Arizona, Tempe Complaint category Public Transportation & Taxi

WageWorks - Virginia, Alexandria - No refunds

Posted: 2011-10-28 by    MichaelM1
Complaint Rating:  0 % with 0 votes
I have four SmartTrip cards for the DC Metro. At no time when i was adding money to these cards was I told that the money was gone forever. I am moving to an area that has no transit that is associated with Wageworks. Wageworks will not refund money on my cards but will only credit them to a different transit system. This puts Wageworks high on the rip-off scale for me....
Complaint comments Comments Complaint country United States, Virginia, Alexandria Complaint category Public Transportation & Taxi

WageWorks - WageWorks is a waste

Posted: 2011-08-22 by    Mcardo
Complaint Rating:  100 % with 1 votes
Wageworks has denied every receipt I've sent in for medical bills. With every denial I call and ask what they want. I send them what they asked for, and denied again! Finally they said they want an explaination of benefits from my insurance, so I send that. STILL NOT GOOD ENOUGH!!! Now were on rejection number 5, I called again and they still can't tell me what it is they want. I have sent in every receipt I can get my hands on and its not good enough. I'm just going to pay the dang thing and be done with it. This company has cost me more money than I would be paying in taxes. If...
Complaint comments Comments Complaint country United States Complaint category Other

WageWorks - They always come up with excuses not to pay

Posted: 2011-08-10 by    JenniferEvette
Complaint Rating:  0 % with 0 votes
went to the Pediatrician and submitted my receipt that says MD on it and my claim was denied. I went to the eye doctor and submitted my receipt and the claim was denied. Do they want blood? DNA. No legitimate reason to deny the claims. I have provided every single detail they have requested. They can call the doctors office if they need more information....
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

WageWorks - Sucks: Gives stupid info

Posted: 2011-06-20 by    Nav Dessai
Complaint Rating:  100 % with 4 votes
This is the worst company/customer service I have come across. They always come up with excuses not to pay back. The latest one I have heard today is that the re-imbursement can take UPTO 180 days. No one was able to explain why. The customer rep also said that the info is in the user agreement and when I asked her to show it in the agreement she couldnt :). I think they can keep your money and invest in their individual accounts and make money out of it... I am talking to my employer to get rid of them. I hope!!!...
Complaint comments Comments Complaint country United States Complaint category Savings & Investments

WageWorks - Kentucky, Lexington - unverified charges for dental/medical expenses

Posted: 2011-05-28 by    CRKlaus
Complaint Rating:  83 % with 6 votes
Since 2009, wageworks as steadily been increasing the verification of charges made to my account. All of the charges I have made have been for out of pocket expenses for medical and or dental charges not paid by my insurance company. On 5/27/2011 I spent over an hour trying to get assistance, because they said via email: YOUR CARD PRIVILEGES HAVE BEEN SUSPENDED
Your Health Care Card privileges have been suspended because you have not submitted appropriate receipts or repayments for any card transactions with Receipt or Repayment Needed. You were notified of your need to submit receipts or...
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Bad Business Partners

WageWorks - Arizona - Always Denies Claims

Posted: 2011-05-26 by    JenniferEvette
Complaint Rating:  0 % with 0 votes
Their CONSTANT denials makes absolutely NO SENSE. What the heck do you think a person was doing at a physical therapist office??!! That more information is needed, such as, What type of service. Brain surgery I guess is needed to figure that one out.

This is abuse of the IRS law. A Receipt from the Phys. therapist that I repeatedly go to bi-weekly for the co-pay, is very clear what the services are.

I believe that the Attorney General, BBB and Consumer Affairs should get involved if this harassment continues. There’s no way a doctor is going to write a long...
Complaint comments Comments Complaint country United States, Arizona Complaint category Health & Beauty

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