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Viking River Cruises Complaints & Reviews

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Viking River Cruises - Customer Services

Posted: 2014-08-29 by    john nuttall
Complaint Rating:  100 % with 2 votes
I Have like many of your complainants been less than impressed by Viking River Cruises customer services. Last Autumn I booked a Danube cruise starting 31 August 2014. This is a long period of advance booking and things happen . It appeared that we might have to cancel and when the time came for final payment it was clear that my wife and I could not proceed so we wrote to terminate asking if we could in fact move the booking to 26 October this year. However they claimed I fell outside the 70 days required(52). and were unwilling to change the dates even though they admitted availability. Instead...
Complaint comments Comments Complaint country United Kingdom Complaint category Bad Business Partners

Viking River Cruises - Non-service

Posted: 2014-07-18 by    Smart, curious lady
Complaint Rating:  100 % with 5 votes
Our experience was tainted by the absolute lack of problem
solving by Viking, caused by their limited customer service agents.

Viking accepts NO responsibility for their mistakes, even
when called, asked a question and their people give wrong or non-answers.

DO NOT book directly with Viking. They get the discounted airfares but will not
help with any travel problems, like a travel agent will. Even knowing where lost baggage is can be a
problem for them. There are NO refunds
for any cancelled travel. There are NO
refunds for...
Complaint comments Comments Complaint country United States Complaint category Cruise Lines

Viking River Cruises - California, Woodland Hills - Not a river cruise

Posted: 2014-07-10 by    penguin999
Complaint Rating:  100 % with 4 votes
Viking River Cruise, Chateaux, Rivers and Wine, May 31, 2014 departure from Bordeaux, France. 7 day River Cruise turned out to be almost 6 days in dock in Bordeaux, with bus trips each day to the nearby wine regions, all just a few hours away. The trip included only two wine tasting, and two days at similar farmer's markets, as well as 4 trips in Bordeaux itself. They had the nerve to charge us $100 per person for an optional wine tasting and lunch. We were unfortunate in that our standard room with a high window was below the water line, and when docked, all we could see was the cement wall...
Complaint comments Comments Complaint country United States, California, Woodland Hills Complaint category Cruise Lines

Viking River Cruises - Saone - Rhone May 2014

Posted: 2014-06-04 by    Jimmysboy
Complaint Rating:  100 % with 3 votes
Viking Buri River Cruise Saone-Rhone May 25th 2014.EvaluationExcellent1. All staff on board. Mainly eastern European. Captain Swiss. All spoke excellent English and nothing was too much trouble.2. Programme Director Mark Poisson, a Channel Islander. Worked very hard intellectually and physically for us.3. Tour guides to Beaune (+ wine tasting), Lyon, Vienne, Tain L'Hermitage ( + wine tasting + chocolate tasting at Valrhona's boutique), Viviers, Arles and Avignon, also paid 49 euros per person for Pont du Gard. We love history, architecture and French wine. It was our 3rd visit to the Pont...
Complaint comments Comments Complaint country France Complaint category Cruise Lines

Viking River Cruises - California - Inadequate Compensation

Posted: 2013-09-03 by    81mg
Complaint Rating:  100 % with 4 votes
Viking Skadi Grand River Cruise July 2013 - a lock strike in Germany caused problems during the Budapest to Amsterdam portion of the trip.

Viking was aware & had knowledge of the strike well before the ship even left Budapest and did not announce it until the day we arrived in Nuremberg.

We docked in Nuremberg for 4 days by a bus terminal construction site with large & very visible waste bins. (Photos are available). We experienced this view, dust & noise for a 4-day period. The upper deck was also unavailable for at least 50% of our time here.

Unfortunately,...
Complaint comments Comments Complaint country United States, California Complaint category Cruise Lines

Viking River Cruises - California - River cruise turns into bus trip

Posted: 2013-08-22 by    DLWikey
Complaint Rating:  100 % with 2 votes
Viking Aegir European Sojourn July 2013 - a lock strike in Germany caused problems during the Budapest to Amsterdam portion of the trip. Viking had knowledge of the strike well before the ship even left Bucharest and did not announce it until the day before we were due to arrive in Passau. From then on, we were bussed to cities in Germany, spending a minimum of two hours on the bus each way every day. We were on a bus that got lost going to Heidelberg Castle and ended up on a road that did not allow buses at all. Returning to the ship was a nightmare when the bus decided we were going to Nuremberg...
Complaint comments Comments Complaint country United States, California Complaint category Cruise Lines

Viking River Cruises - deceitful contract

Posted: 2013-06-06 by    finness
Complaint Rating:  90 % with 10 votes
Despite the fact that their web site "Terms and Conditions" clearly states that payment in full is not due until 90 days before departure, they actually demand it 6 months before. Their justification is that is you have a "special rate" the contract doesn't apply. the agent said that the contract doesn't apply to 99% of their customers and i recorded her saying that.
I understand that they want to float my money for 6 months and i don't even object. What i object to is the underhanded way that they do it. EVERY business should be very clear on their terms...
Complaint comments Comments Complaint country United States Complaint category Cruise Lines

Viking River Cruises - California, Sacramento - Travel Protection Plan

Posted: 2013-05-27 by    Barbara Thalacker
Complaint Rating:  94 % with 17 votes
On March 27, 2013, my partner and I booked a cruise to China, Booking #1644443, with Viking River Cruises. The trip was scheduled for September 2014. At the time of booking I were told several times by Mr. Igor Soludukha, that all charges, less $100 per passenger, were fully refundable as long as the trip was cancelled prior to 121 days before the cruise. Mr. Soludukha also told me in that phone conversation that Viking provided Travel Protection insurance for $599 per person or a total of $1198. We purchased the insurance from Viking River Cruises at that time. I also paid an extra $100 ($50 per...
Complaint comments Comments Complaint country United States, California, Sacramento Complaint category Cruise Lines

Viking River Cruises - Queensland - Misleading itineraries and bad organization

Posted: 2013-05-15 by    Belinda roberts
Complaint Rating:  100 % with 5 votes
I am currently on a Viking cruise through Russia. St petersburg to Moscow
The organization is not focused on customer experience. We get on average 1 hour per day off this boat. We are currently sitting of Yaroslavl refueling. We gave been sitting here for 4 hours so far and have another 3 hours to wait until we can go onshore for 3 hours. I don't understand why we couldn't be dropped off onshore whilst it is being refueled. Beside the oh@s risk of refueling occurring below the smoking area of the boat we are stuck, bored stupid whilst this all happens. The most boring trip due...
Complaint comments Comments Complaint country Australia, Queensland Complaint category Cruise Lines

Viking River Cruises - Misleading pricing

Posted: 2012-12-30 by    Che5ter8
Complaint Rating:  100 % with 1 votes
1. 2-for-1 Early Booking Discount. The discount that never goes away. It's a marketing gimmick. Don't fall for it.
2. Can't get unsubscribe from their e-mail list. Have tried several times but still get bombarded. Also can't find an e-mail for customer service to send a complaint. Can only find a phone number. I want to send an e-mail to document my complaints.
3. Single "supplement" is double the cost of the per person price for two in a cabin. You have to call to find out what the single supplement is because it's not listed anywhere in their brochures...
Complaint comments Comments Complaint country United States Complaint category Cruise Lines

Viking River Cruises - Wifi

Posted: 2012-11-18 by    fambus2009
Complaint Rating:  100 % with 5 votes
Promised wifi is a bust. Only one device can be used, lockout occurs when shutting down and attempting another device, there is a 1.5 hour wait (their estimate) for resolution, and latency (ping) is poorest signal quality seen in years. Don't believe them when they market wifi aboard their line - it's a no-go....
Complaint comments Comments Complaint country Switzerland Complaint category Cruise Lines

Viking River Cruises - Istanbul Hotel

Posted: 2012-06-25 by    Tom Lathrop
Complaint Rating:  100 % with 3 votes
This is about the three supplemental days in Istanbul after the Kiev-Odessa Cruise.
The Conrad in Istanbul is a lovely first-class hotel, but it is too far from where we need to go in town, and the eternal traffic jam everywhere makes it doubly bad. The traffic cuts down on tourism time, and the guide spends too much time on unnecessary details, under the circumstance, and the main attraction is hurried. Dancing girls sculpted under the obelisk in the Hippodrome Plaza is pretty interesting, I admit, but not when it hurries our Blue Mosque time. Because of distance and traffic, we 'always'...
Complaint comments Comments Complaint country United States Complaint category Cruise Lines

Viking River Cruises - Florida - INCLUDED AIR TRAVEL

Posted: 2012-05-05 by    evergrin1
Complaint Rating:  96 % with 23 votes
I am VERY dissatisfied with the air arrangements that Viking made. I have written to the CEO, but have not had the courtesy of even a phone call.
April 29, 2012


Torstein Hagen
Chief Executive Officer
Viking River Cruises
5700 Canoga Avenue # 200
Woodland Hills, CA91367-6569

SUBJECT: BOOKING NUMBER1285702

Dear Mr. Hagen:

I am writing to seek your assistance regarding the air travel arrangements that were made in conjunction with the subject Booking Number. The travel route to our initial China destination,...
Complaint comments Comments Complaint country United States, Florida Complaint category Cruise Lines

Viking River Cruises - Kentucky, Louisville - Poor Customer Service & undesirable flights

Posted: 2012-02-03 by    Dr. Janet Parrish
Complaint Rating:  100 % with 30 votes
Last weekend, we booked a trip to China through Viking River cruises for June 2012 (Imperial Jewels of China tour). I researched available flights from Louisville to China and selected the most desirable, shortest flights. I passed the flight information on to my travel agent, who then called Viking to book for us. Viking informed her that we could not have those flights because they contract through airlines and those flights were not offered in the contract. Instead they put us on a return flight that takes 33% longer.

I called the Viking Air Plus Department and was treated very...
Complaint comments Comments Complaint country United States, Kentucky, Louisville Complaint category Travel & Vacations

Viking River Cruises - California - Insurance Rip Off

Posted: 2011-08-09 by    JPA1403
Complaint Rating:  83 % with 30 votes
On July 2010 us and another couple booked a cruise to China with Viking River Cruises that was fully paid by July 30th, 2010. The trip was scheduled for October 2011. At the time of booking we were told several times that all charges less $100.00 per paseenger were fully refundable as long as the trip was cancelled prior to 121 days before the cruise. Due to the economic conditions of the company I and the the other person work for, our vacations were not approved and on March 1, 2011 we were forced to cancel the trip. We submitted proof that this was beyond our control. Viking has elected to NOT...
Complaint comments Comments Complaint country United States, California Complaint category Cruise Lines

Viking River Cruises - California, Woodland Hills - cannot rely upon their representations

Posted: 2011-04-12 by    end 0)))
Complaint Rating:  75 % with 8 votes
When we booked the China’s Cultural Delights tour I was asked about any special diet restrictions or food allergies. I informed the VRC rep that my wife did have some very specific food allergies. The VRC rep indicated that she would note that and ensure that the ship’s chef was made aware of it. I then said to the rep that I intend to call United Airlines to make certain that they could accommodate the meal restrictions for the round trip flight from SFO to China and back. The rep then stated, “That won’t be necessary – let me take care of that for you. I’ll...
Complaint comments Comments Complaint country United States, California, Woodland Hills Complaint category Cruise Lines

Viking River Cruises - can't unsubscribe from e-mails

Posted:    Jeff53404
Complaint Rating:  89 % with 9 votes
Company refuses to unsubscribe us from their annoying e-mails. No one in our family contacted them for information and this is a lousy way to do business. We have added them to our junk mail filter and automatically delete them. If we did take a crusie, it wouldn't be with them....
Complaint comments Comments Complaint country United States Complaint category Cruise Lines

Viking River Cruises - Virginia - Flight Reservations

Posted:    wmhendricks
Complaint Rating:  95 % with 21 votes
I scheduled a vacation in February 2010 for a vacation in July 2010. I paid the extra $100 for seat assignments. I explain to the clerks that I needed seats by the window for my wife and myself due to disabilities. No problem, I was told since I paid the money. One month before our trip I was told that my wife was flying out of Chicago to Belgium and that I was flying out of Washington, DC. I explained the reason for paying the $100 dollars and they said they could not guarantee the seating assignment. What was the extra money for if they couldn't guarantee the seating assignments? I did purchase...
Complaint comments Comments Complaint country United States, Virginia Complaint category Cruise Lines

Viking River Cruises - Oregon - Misrepresentation, scam

Posted:    Terry Kise
Complaint Rating:  100 % with 34 votes
My wife and I are just completing a Viking River Cruise from Moscow to St. Petersburg with a 3-day Helsinki extension. Throughout he Russian tour there was constant pressure to purchase souvenirs. There was even a scheduled stop in Mondrogy, a fabricated souvinir village specifically designed to bilk tourists. In general throughout the tour the food was great and the guides were very knowledgable and pleasant if you can overlook the constant "shopping" pressure.

Then came the extension to Helsinki which was a total farce, misrepresentation, and waste of $1600. The first...
Complaint comments Comments Complaint country United States, Oregon Complaint category Cruise Lines

Viking River Cruises - California - Land Transport

Posted:    PatriciaD
Complaint Rating:  100 % with 12 votes
I have been coldly informed by email that I am not eligible for transport from Munich to the boat in Passau with no explanation. So, after no response to my further enquiries I phoned. I was told that I am only eligible for transport if my plane arrives in Munich on the day of the boat cruise (July 18). The Viking agent did not inform me of this restriction (I found out also that there are time-of-day restrictions) when I made the booking over the phone. When I asked for a refund, they said it is their policy to give only 75% refund. That's not fair. It is not like I changed my mind about the...
Complaint comments Comments Complaint country United States, California Complaint category Cruise Lines

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