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Verizon - Hidden Fees

Posted: 2014-10-29 by    A Holt
Complaint Rating:  0 % with 0 votes
We bought a Samsung cell phone. Our "bill" from that showed zero balance for activation and upgrade fees. We then received our Verizon bill with fees for activation and upgrade. When I called and asked why my original bill did not show such fees, I was told that I had gone to an Verizon outlet store. I never heard of a Verizon Outlet store. The explanation given was ludicrous...cannot wait for this contract to expire so we can get out...wish the FCC would monitor...Verizon is scamming their consumers....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Hidden fees with renewal of contract

Posted: 2014-10-23 by    Robert Gaseor
Complaint Rating:  0 % with 0 votes
Renewed contract for additional two years. Received billing with 30 dollar upgrade fee. Was never at any time advised of this charge. Called customer service with no help. Will return phone due to 30 day return window and cancel remaining 5 lines upon contract termination....
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Verizon - false representation

Posted: 2014-09-24 by    Karen Hiatt
Complaint Rating:  0 % with 0 votes
Due to the large unannounced increase in our monthly bill, I had reduced our services earlier in the summer. On September 2, 2014 I called Verizon to sign up for the "Red Zone". I was told that the package I currently had would not allow for the "Red Zone". When the rep quoted me the price I would have to pay for the premium service, I said no. Instead of leaving it alone, he told me that he could give me a great discount if I locked into a two year contract. I'd also be receiving upgraded equipment and a $200 certificate for a tablet from the Verizon Store. My monthly bill...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Verizon - Early termnation of service

Posted: 2014-09-06 by    BillMcLarty
Complaint Rating:  0 % with 0 votes
I cancelled Verizon service effective Monday September 8th - and verified that. They cut off my service on Friday September 5th and subsequently validated that I should have been cut off as agreed on Monday Sept 8th. My wife and I know of 4 separate incidents in our building in the past 12 months where either the cut off date was "mistaken" early - never late, or somehow the cabling to the unit was severely messed up for the next provider to deal with - Dirty tricks. I'm a consultant who works from home on Fridays and bill out at $160/hour - so they messed with my pay check. According...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Verizon - service issues tower down

Posted: 2014-06-11 by    sph1077
Complaint Rating:  0 % with 0 votes
my phone servive has been out for 6 hours cant call, text, or use the web cant receive any calls ot texts and its pissing me off my phone keeps saying searching service i have no signal at all i didnt pay 50.00 for unlimited for a phone a i cant use get your god dam c*** fixed thats down i will not tolerate ignoreance fix it right dam now no exceptions this is unexcusable you have till 10am to have this issue fixed or you anit gonna like my #@$*ing attitude at all SO GET YOUR PEOPLE OUT ON IT NOW I EXPECT MY SERVICE AND MY FULL SIGNAL BACK NO LATER THAT 10AM OR YOU WILL HEAR FROM ME HOUR ON THE...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Unilaterally Changed Contract Terms

Posted: 2014-06-04 by    ara9799
Complaint Rating:  100 % with 1 votes
On November 12, 2013, I renegotiated my soon to expire contract with Verizon Fios. I had originally been paying $69.99, but agreed to a $10 increase plus a $5 promotion for Fios Quantum. The following month, which was the start of the new contract, I received a bill for a much higher amount. When I called, they said they would adjust it as it was in the November 12 notes as they gave me a lower price than they should have. After having to call every month to get the same adjustment even though I was assured it would go through without my intervention, they continued to "forget". This month,...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Verizon - Home service has been out for more than 7 months

Posted: 2014-05-03 by    HATHEWAY FOOTE
Complaint Rating:  0 % with 0 votes
my reflect my home service has been out for over7months.after filing a complaint with verizon home office in newark and the board of public utilies in newark.they couldn, t believed my service was out for that long a period of time.it got fix last friday.two days i can home to research some i.d.theft problems for the last 10 years.a lot my calls were not going though .i finally got though a verizon 24 hour line and they check my service though computer.and told me to have contactor to chek the wiring.it's not a wiring problem.who should i contact next.the board of utilies inwashington, d.c.it's...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Verizon - Fraudulent charges on bills

Posted: 2014-04-16 by    verizonscam
Complaint Rating:  0 % with 0 votes
For nearly a year now, Verizon has been charging us each month for a number of National Directory Assistance (NDA) calls at a billing rate of either $1.99 (last year) or $2.49 per call (this year). Most months, there's at least two calls billed to our account. However, there have been months where the number of billed calls has been as high as 12 calls! But I would say the average number of NDA calls per month would be approximately 4.

The problem I have with these charges is that they are all completely fraudulent! We never use any directory assistance and haven't for...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Verizon - Misleading Order

Posted: 2014-04-15 by    Annoyed x7
Complaint Rating:  0 % with 0 votes
On 4/13/2014 I placed an order on Verizon's website and at the end it had me enter social, and date of birth generally I consider this for the credit review. After all was finished I received a confirmation for my order and printed this, on the bottom it stated est delivery date 4/16/2014. I just spoke with Verizon to obtain a tracking number for the order and after being switched 5 times I was finally told that I would need a deposit of $1200.00 to complete my order. So explain to me again what the "Order Confirmation" sheet was I printed 2 days prior. Of course there was no follow...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Business card order for 250 cards

Posted: 2014-03-26 by    Mrs Bill MAtthews
Complaint Rating:  0 % with 0 votes
On 3 occasions I have ordered the 250 free business cards Verizon advertises on line. You sre sposed to get the card for free 250 you pay the postage. When I did not get the cards in a timely manner I wrote several letters which were ignored. Whe I called the Verizon customer service on the phone I was treated VERY rude given a big run around and hung up on. Now I have NO cards an I am out my shipping money. Anyone reading this DO NOT order these cards as it is a huge scam. Thanks for reading Carole MAtthews POmpano Beach Fla excuse the spelling.errors....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Verizon - Closed account still billed me

Posted: 2014-03-20 by    Michael92663
Complaint Rating:  100 % with 2 votes
I called and talked to Verizon representative in 2012 I told her I wanted to close my account . She informed me I needed to pay 77.70 and account would be closed . I asked her if there would be any further charges and she said " If you pay the 77.70 today your account will be closed and nothing else would be owed " the call was recorded . On may 5, 2012 I paid Verizon 77.70 with my Visa card ending in 6785. Several months later they said I owe them 153.00 I told them exactly what happen and what their Rep told me to do in order to close my account which I did and advised them to listen...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Verizon - Verizon Manifee store

Posted: 2014-03-04 by    verznnomore
Complaint Rating:  0 % with 0 votes
On January 19, 2014, I walked into the Manifee store (in California) to purchase a cell phone for my mom, after talking to the sales rep, she suggested I add a new line at $10 per month and the
phone would be free, it made send, thus, I went ahead and added the line assuming I will not be charged for the phone. Well, not true, a month later when I received my bill, there is a charge for both the phone and the new line, the phone was not free and
after taking into account all the time I have spent talking to Verizon customer service and the manager at the Manifee store, this phone...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Verizon - rude

Posted: 2014-02-13 by    noneed2know
Complaint Rating:  0 % with 0 votes
I'm not complaining about Verizon but the employee of Verizon.Is it in their job description to walk into someone's home just because a resident left the front or back door open? Who are your employee have the right to let themself into a person's home with "OUT" the landlord or resident's permission?.To come unwelcomely and insulting the landlord or resident by saying "YOU DONT LOOK LIKE YOU PAY THE BILLS AROUND HERE" with an attitude?. Im sorry if i didnt get the employee of Verizon name down but she is an african american, 5'5, 5'6 height, chubby...
Complaint comments Comments Complaint country United States Complaint category Employees

Verizon - No Dialtone/Static/Noise on Landlines Phone (Copper) & DSL Interference

Posted: 2014-02-03 by    RLLYFEDUPZT
Complaint Rating:  100 % with 1 votes
For some weird reason whenever it rains we lose our land line (copper) residential phone service. When we contact Verizon the fix is temporary at best. There is heavy static on the phone and then we lose the dialtone.

I am really fed up with this & hope it is corrected ASAP and not for a short time....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Verizon - Pennsylvania, Hazleton - False charges

Posted: 2014-01-24 by    sooninamerica
Complaint Rating:  0 % with 0 votes
Within their billing system I have become a subscriber on December 13, 2013. Nevertheless it was not true as the internet and the phone system was only connected on December 22, 2013 that a technician of the company came to install the telephone line. This information should be available in their records. Before December 25, 2013 I requested disconnection from the service as I was moving to another state and based on the information received Verizon does not have service in my new location I had no choice then to terminate my subscription. I also ask if I should return the modem and I was told it...
Complaint comments Comments Complaint country United States, Pennsylvania, Hazleton Complaint category Landline & Home Phone Providers

Verizon - not helped

Posted: 2013-12-21 by    Isanybodyhonest
Complaint Rating:  0 % with 0 votes
I ask Verizon to figure out how much I owe until contract end date. They where confused and could not give me an amount. I call back three more times with no luck. I figured out that Verizon only can figure out late payments. I have a college degree and I can estimate the amont. Verizon should employ me where I can show them how to figure out payment methods....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Verizon customer loyalty

Posted: 2013-12-01 by    Kklein723
Complaint Rating:  100 % with 1 votes
Verizon does not value it's customers. I have had verizon for over 15 years. Recently, when I went in to upgrade my phone, I was told that I was going to have to give up my data plan unless I want to buy my new phone outright. I do not think it it fair that verizon expects me to pay the same price for 2g of data that I am paying for unlimited. Is this how you reward people for loyalty? You force them to keep outdated phones? Your sales associates have told me for years, I can never be forced out of my plan. Well telling me I have to keep an old phone or pay $800 for a phone that is otherwise...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Illinois - SERVICE CANCELLATION SCAM

Posted: 2013-08-22 by    Former Verizon customer
Complaint Rating:  100 % with 1 votes
DO NOT BELIEVE VERIZON's SUPPOSED TERMINATION POLICY
I terminated wireless telephone service with Verizon on 1/26/13. I had 7 months left on my contract.
The following is Verizon's policy that was sent to me:
"According to your policy the Early termination fee is as follows: If your contract term results from your purchase of an Advanced Device after November 14, 2009, your Early Termination Fee will be $350 minus $10 for each full month of your contract term that you complete. (For a complete list of Advanced Devices, check verizonwireless.com/advanceddevices.)
Complaint comments Comments Complaint country United States, Illinois Complaint category Mobile/Cellular Service Providers

Verizon - South Carolina - Homefusion Broadband

Posted: 2013-08-20 by    Ambotennis
Complaint Rating:  100 % with 5 votes
Re Homefusion Broadband services. I live in a rural area and have had difficulty finding a decent internet provider. I spoke with Verizon's store folks in our area and they recommended the Homefusion (or Canteen). The service was better, but the COST WAS NOT. The 1st month, the cost was as expected (it was only for 1/2 month) -- so the bill was for $135.70. The 2nd month -- hold on to your hat! -- $587.40!!! I called them and they explained to me that I had gone into the overuse fees for using more GB than I paid for. Although, I hadn't received any "overuse alerts" previously,...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Internet Services

Verizon - Texas - Home Telephone

Posted: 2013-08-19 by    flowermound
Complaint Rating:  0 % with 0 votes
You will love this one. I have had Verizon phone service for many years. I had my name legal changed and called up Verizon to have my billing name changed and have my Caller ID changed. After 9 months, I finally called the corporate HQ to be told that my bill name was changed, but the caller ID cannot be changed. Verizon would have to shut down my service, then do a credit check back on me and then reissue a new service with my new name. Again already having my billing changed to the new name. Are they CRAZY!?!?!?! This is not rocket science. I am in the industry and have worked for another carrier...
Complaint comments Comments Complaint country United States, Texas Complaint category Products & Services

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