Latest Reviews and Complaints
the employees
Complaint: Yelled at by employee. The other 2 did nothing,
Went in to compare prices on Samsung phone, 3The 3 men kept calling me "dear." After a time, I asked them not to. One kept it up, even when another employee said "She asked us not to." ok. They began talking about the price and I said wow I think Best Buy has a better price. One young man started yelling asking if I was calling him a liar! He kept yelling about how much he knew about this business. So I said maybe I can go take a picture of Best Buys and bring it back. He kept yelling and finally yelled "She's not going to buy a phone!" And he left, went into a back room. The other 2 sat. did nothing, said nothing. I asked "Is he always like that?" They simply stared. I replied, that's ok. The 3rd man said "The only thing i can tell you is Goodbye and have a nice day."
I was stunned and cried all the way home. Verizon: maybe a lessons on customer relations.
Claimed loss: Loss of dignity for me, an elderly lady. I have never been talked to like that ever, especially be a store employee. I am still shaking after 24 hours.
Desired outcome: I would like the young man to apologize. I would not want his dismissal or suspension. Weird fact: when I came in, he recognized me. I was his high school math teacher. All smiles.
Confidential Information Hidden: This section contains confidential information visible to verified Verizon representatives only. If you are affiliated with Verizon, please claim your business to access these details.
3 months of BS!!!!!!!
Three months ago I tried to add my daughter to my phone bill before leaving for the military, 3 days several stores and not one person successfully finished setting up her phone, so she went to another carrier. Each month since I have to call and spend hours getting my bill fixed. 8/26/26 and 7 hours on the phone, still not resolved. Now my line is my line...
Read full review38 Verizon Reviews
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
How Verizon turned into Xfinity mobile/wireless
Since 1986, I've had wireless service with LA Cellular, GTE, PacBell and then Verizon. Very satisfied, loyal customer, spending thousands on cellular, phones and internet services over that time. For a while now, they've declined in customer service and care, devolving into their own version of Xfinity, which previously has the worst service, IMHO. They...
Read full reviewCrooks
4/1/2026 - spoke with customer service about lowering our bill or we were going to a different company. The bill was 622.59 and they got it down to 389.69 going forward 5/26/2026 - paid bill of 389.69 6/26/26 - paid bill of 370.90 7/26/26 - paid bill of 554.27 We were not made aware of this increase. Called and made our way to a supervisor. (2+ hours on...
Read full reviewTerrible ai customer service - rude, snotty, condescending, ineffectual
Verizon has a new AI Customer Service 'feature.' It's belligerent, condescending and snotty. It can't even pronounce the customer's name correctly and keeps nattering on and angrily speaking over the customer. No surprise that this thing is not the least bit helpful to actual customers, either. It's a bully on steroids. Whoever created this thing and...
Read full reviewTheir strategy: waste customers' time
After you pay off your phone if there's an issue with your phone they can't make money on that they're obligated to fix their strategy is to transfer you to 7 different people (not an exaggeration), waste 4 hours of your time on the phone and/or going to different stores (also not an exaggeration) until you give up and upgrade. They should just say they...
Read full reviewThey are none but fake and fraud
One guy from Verizon came to my house and asked about my telephone service provider and promised to cut my phone bill by 30% to 40% and told me I don't have to pay my 2 months bill. He also told me that My bill for 5 lines would be around $210 but as switched to Verizon they sent my online bill of over $503.95 the day I switched to them. I would like to tell everyone never ever come their their trap they are fraud.
Read full review and 1 commentRound and Round we go...
I'm a former Wireless customer and trying to get the company I work for to make the upgrade to ANY other company. Calling to talk to someone is an all day event, filled with oopsies, redirection (you're in the wrong department) then after an hour or so of holding you get a recording saying We cannot route you ... Thank you Good bye... And get me started...
Read full review32 years and treated terrible
Two and a half years ago we got a new contract with new phones. Talked with some person that spoke really lousy English. I asked for someone who spoke English they weren't any better. Quoted me a price with 2 new phones. Told them I would except that offer. Somehow I got disconnected. Called back and finally got to someone that spoke English good enough to...
Read full reviewNo callbcks
My fios tv started having prolems about 5 days ago. While watching tv the picture would freeze, then tv would shut off. Tech came yesterday, replaced box, thought problem was fixed. 15 minutes later, same problem, he replaced the power cord. He left, again same problem. Called saturday morning, took 1/2 to speak to someone, he couldn't fix problem...
Read full reviewHrs on hold
I spent over two hours waiting on hold for Verizon to do something with my horrible service. It seems like every time they increase their price. The service and connectivity gets worse. I have to reboot and reset everything in my house every night when I get home because something happens to Verizon Fios and it loses signal. Unbelievable service for the...
Read full reviewHorrible company
This is the worst company ever. We cancelled them because of their horrible service. We had a final bill of $10.00 and they won't allow us to pay it. I tried calling couldn't get through to a person. Then tried paying it online. It wouldn't accept my account number even though it was the one from my bill. Then went to Verizon store. He was with customer and...
Read full reviewHonestly how is this company in business!
Absolutely terrible experience with Verizon. About five months ago, I called because my internet speeds were extremely slow. Verizon told me my router was obsolete and said they would replace it at no charge. A technician came out and replaced the router — and ever since then, my entire home network has been a disaster. Multiple TVs stopped working...
Read full reviewBuyer beware
Fasle advertising. Phone could not be activated. Paid in full with no service. Called support 4-6 times over 4 days to activate my new phone. You would think this would be straight forward. This is cell phone companies bread and butter. Activate phones and take money. Talked to 6 people who could not activate the phone, spent hours on the line of my...
Read full reviewHorrible customer service
I had scheduled an appointment to pick up an iphone that I ordered on the Verizon website. I signed in at the prescribed time and received a message on my phone that the wait would be 7 minutes. I walked out an hour and 15 minutes later without my new phone and without having contact with any of the four employees. I was never greeted, spoken to, or...
Read full review and 1 commentBusinesses beware
They have an auto spam filter that is used from TNC Guardian to collect data on Business and receive complaints from customer. They then use this information to place legit businesses into a "spam" category. This literally ruins businesses. When you file with their company to explain the issue, they state it is due to negative reviews and BBB reviews. Thi...
Read full reviewVerizon Wireless sucks
201 Companies United States flag VERIZON WIRELESS (VAW) LLC (Delaware (US)) Trademarks: MOHAVE WIRELESS United States flag VERIZON WIRELESS ACQUISITION SOUTH LLC (Delaware (US)) United States flag VERIZON WIRELESS AREA COMMUNICATIONS INC. (Delaware (US)) United States flag VERIZON WIRELESS CALIFORNIA (Delaware (US)) United States flag VERIZON WIRELESS...
Read full reviewFormal complaint
To whom it may concern I am writing to formally file a complaint regarding a deeply frustrating experience I recently had with Verizon customer service specifically concerning an unexplained issue to my account and the treatment that I received. I have been a loyal Verizon customer for over 11 years during that time I have consistently paid my bill on time...
Read full reviewCustomer service
Verizon’s customer service is one of the worst in the world. What they say is not what they do. You will not get a call back. You can escalate it to a supervisor and I’ll take care of everything promised you the world and never call you back eight hours on the phone over two days trying to get this hotspot fixed absolutely disgusting no callback and not...
Read full reviewCustomer service
I canceled my services with Verizon and my auto pay was still being charged. I call customer service multiple times to try and resolve this issue. The representatives I dealt with were not helpful at all. I was put on hold for long periods of time and when they came back they just repeated what was already said. I finally had to have my bank put a hold on my account so they couldn’t keep charging me for services I no longer was signed up for. I was customer for many years but will never do business with Verizon again
Recommendation: Look at all the providers that give the same services as Version but charge a lot less and are easier to deal with
Worst customer service on the planet
I wrote a similar review last week, only to have some suit call me and ask me what the problem was. I told him and he said he would get back to me with a solution. Haven't heard from anyone since and the solution is a pipe dream. On top of all of that I was disconnected twice from "customer service" when they were making headway on my problem. If we didn't...
Read full reviewBiggest waste of time you've ever had, guaranteed
I've spent 3 hours on the 3 reps, 2 on the chat, and one on a call. Never have i had a worse experience with anyone, any company, ever. And so i tried to order online, that was even worse. They put in my order before i was even done trying to add perks, additonal things like phone, internet, you tube. But worse of all, when I tried to order the latter and i...
Read full review1289 Verizon Complaints
Pre-pay policy
Paid for next month of service on 5/28/2026. Closed account on 6/16/2026. Verizon says that their "corporate" "policy" is to not refund the balance. They can calculate the balance but they "chose" to not refund the balance. This is stealing. Taking pay for services not provided. I have contacted them 4 times starting 8/1, all I get is the "corporate" "policy".
Read full complaintBilling
Verizon purposely charged a card that I'd told the csr to remove a week earlier. I replaced that card with a new card, paid the previous bill and verizon turn around and charges the old card and not once charged the working card on file. As a result they charged 46.00 in late fee's and returned check fee's and on top of that removed me from the auto pay to rescid my discount and would NOT allow me to re-enroll. I asked the csr why was the other card on file ever charged? She said it was invalid and I told her I just paid the bill so how is it invalid?
Claimed loss: 20.00 autopay enrollment discount removed as a result of returned payment. They had a valid card on file yet did not charge.
Desired outcome: restore my autopay and refund my lost discounts from the previous periods when I was wrongly removed from autopay because of an accounting error on verizon' behalf.
Confidential Information Hidden: This section contains confidential information visible to verified Verizon representatives only. If you are affiliated with Verizon, please claim your business to access these details.
Door to Door Verizon Sales Rep Issue
There are Verizon Sales contractors in Ingleside Texas (78362) right now , 8/24.2026 5:30 CET, who just haphazardly walked onto my property which is currently a construction site. This action is very dangerous for your contractors trying to sell plans door to door. It also placed my roof contractors at risk if any injuries come upon your people for your salespeople's lack of concern. Hire better and please conduct safety training for your contractors.
Confidential Information Hidden: This section contains confidential information visible to verified Verizon representatives only. If you are affiliated with Verizon, please claim your business to access these details.
1gbps
Super slow unreliable glitchty wifi that keeps glitching when playing serious video games please fix it. Im not buying a different plan because they wont fix the problem its so slow and unrelieable. Wifi is already expensive so I dont understand why they wont fix it in my area as I have a friend whos wifi is just like mine and keeps lagging at the worst times and downloading stuff is also very hard as its inconsistent
Read full complaintFIOS internet service
One of the worst internet service providers in the NJ area. In 7/2026, fios internet service was not working. I called Vz tech support after attempting to resolve the issue. The Vz agent tried to sell a 80$ 1 gb internet plan with tech support, 35$ more than my current plan and would not fix the internet issue after waiting on the phone for an hour and...
Read full complaintContinuing to bill account even when service was terminated
After switching cellular service from Verizon to Tmobile, Verizon did not stop our services even though the Tmobile rep had already called them to switch the services. We were told all was taken care of. A month later there were several significant amount of dollars automatically taken out of our bank account. After talking to Verizon rep for over an hour...
Read full complaintThe customer services rep. Was very rude and impolite and refused to service us.
Our complaint is regarding the treatment we received, after coming into the store for assistance. We spoke to a Mr. Zaire Butler who at first was very helpful until we disagreeded with him regarding the fee he was trying to charge us for resetting my wife's phone. Mr. Butler informed us that it would be a $80 charge to transfer information from the old...
Read full complaintCustomer support
My former cellphone provider went out of business. With out notice my cell service ended. I went to a verizion store and was told it would take 48 hours to port my numbers. Since I didn't have any service they issued temporary numbers and my old numbers were to be ported over the temporary numbers. After 4 days one number successfully ported the othe two...
Read full complaintFailure to add my insurance to my account
Early this year, I went in to get a new phone. I was sold the Pixler after being told it was the best on the market. This phone would not stay connected to my truck nor my hearing aids. I went back and was told I either had to pay it off or add another line. I added another line. During purchasing the 2nd phone, I continuously said to be sure to add...
Read full complaintBilling
I cancelled my account with Verizon in Oct 2025. They have continued to bill me ever since I have cancelled my account. I have spoken to representatives at Verizon customer help who apologized and said they would be crediting back the charges, but I still have not recieved anything and they are still sending me bills. My account nu8mber is [protected]-00001
Unauthorized charge
Verizon is charging me an additional $40.00 for the month of April because they state my loyalty reward has expired but i have no documentation of this. I have been with them for 8 years and this is the first time I am up against this. They want to charge me $ 184.55 for the upcoming invoice by auto pay, but they will reduce my payment to $ 140.53 going...
Read full complaintVerizon service
This is your reference number: [protected] We took a look and here is the information we need: We appreciate you reaching out, and we are sorry for the trouble this has caused. To help us look into this, could you provide more details about the issue you're experiencing with your account? Please reply to this email with the information above and we'll get...
Read full complaintBilling practices
Someone ordered 2 new Apple Cell Phones getting through their security department. I called to have those to 2 Apple Cell Phones disconnected. Their management wants over $3,000 from me to disconnect the phones. Now these S.O.B., are making international calls and crooks Verizon is charging my account. They cut off my phone and other devices service twice...
Read full complaintBusiness services
I have had 3 business accounts with Verizon since 2014... 12 year customer and the mere thought of having to call Business or Customer service is dreaded. This morning in the midst of being at airport with canceled flight; have been disconnected 4 times and called 7 times over 1 hours 57 mins.. still no resolution . It as continued to get worse over the years and they just dont care.
Read full complaintVerizon charged a fraudulent late fee and then lied and tried to extort me!
Verizon takes 2-3 weeks to process checks. They receive the checks on time and then, because they absolutely refuse to process them in a timely manner, they add fraudulent late fees. This is robbery! When I called and demanded they remove the fee, they tried to extort me by saying they would not remove the fee unless I paid my current bill on the phone with a credit card!
Desired outcome: Jail time for these crooks!!!
Billing / customer service
My bill is $4,925.57!
On January 8, 2026, I spoke with a representative named Benito, who assured me he would escalate this issue and that I would not have to pay the current bill due to the billing errors related to international data/International Travel Bundle charges from my cruise. He even sent me a text confirming he would be back to me on Monday, January 12th with a resolution and I have not heard from anyone. Furthermore, the 3 phone calls I had to make in November and December 2025 to your customer service were not resolved as promised
As of today, nothing has been resolved and my invoice remains at $4,925.57, which is totally erroneous. I have made good-faith efforts through standard customer service to resolve this, but the issue remains unresolved.
Claimed loss: Paid $388 in October 2025 which was incorrect. Verizon agreed to waive my international calls while I had the international plan. They owe me approx $188 in erroneous charges.
Desired outcome: I request immediate review and correction of my bill, confirmation that no payment is due while this matter is investigated, and my account corrected immediately!
Confidential Information Hidden: This section contains confidential information visible to verified Verizon representatives only. If you are affiliated with Verizon, please claim your business to access these details.
Ultra samsung galaxy s 25
My name is donna thomas on january 1,2026 I purchased in full 2 brand new cell phone the amount was 2,608.82 the rep at the store was named jordan churchhill and I paid off my account which was 478.00 in full, mr. Churchill informed me that I could not get any credit for the 2 cell phones, I am like "what" so I wanted the iphone 15promax mr. Jordan said he...
Horrible and furstrating service
Our business has been with Verizon Wireless for over seven years. The phone service itself has consistently been reliable, and until this year, customer service was outstanding. Unfortunately, that has changed significantly. Since customer relations were moved overseas, our experience has declined sharply. Our service has been disconnected three times in...
Read full complaintUnable to disconnect service (blatant dishonesty)
I am unable to disconnect my service. I visited my local Verizon store in late September and they immediately referred me to another "Regional" store who told me that they don't do that anymore. Then they referred me to a 1-800 number. I called on three occasions on three separate days. Every time I called they were not able to help as their "network" wa...
Read full complaintService
All year 2025 Verizon has not done anything to improve my service. The problem is at times I don’t receive calls, and the caller would have to text me whether it’s for business or personal i. e. death in my family. No problems with scammer’s though! In addition the old Verizon gave me loyalty & senior discounts; I’m 75. The new Verizon doesn’t really have a senior discount but gave me something, then reneged. Had to complain to them to restore. The bill is about $175 a month.
The interventions were terrible. AI text messaging which I refuse. When I do get a person it’s the same 45-60 minute thing which involves using my landline. In addition they never read previous notes, leaving me to rehash the issue, the “same” issue. When I discuss their abrupt increasing my bill it was like pulling teeth. They don’t care; poor service, high bill.
Desired outcome: I just want my phone that I’m still paying for since June 2024 to work.
Confidential Information Hidden: This section contains confidential information visible to verified Verizon representatives only. If you are affiliated with Verizon, please claim your business to access these details.
Verizon complaints: history and resolution overview
Out of all reported cases, 478 complaints (37%) have been marked as resolved, while 810 complaints (63%) remain unresolved. The most recent resolved complaint, Holiday promotion "buzz on us", provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Verizon Legit?
Verizon earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Verizon. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Verizon has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Verizon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Verizon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Verizon.com you are considering visiting, which is associated with Verizon, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Verizon is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Verizon website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Verizon.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Verizon's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 1288 complaints were resolved.
- Verizon has a strict no-refund policy for all purchases, and any attempts to dispute a charge with the credit card company are met with evidence of the policy. This prevents many chargebacks, but also results in dissatisfied customers who feel they have no recourse.
- We conducted a search on social media and found several negative reviews related to Verizon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Most discussed complaints
Poor coverage/dropped callsRecent comments about Verizon company
Failure by Verizon Business to back promos/creadits promised by 3rd Party Verizon Store.
Cell C
2114 reviews
Abysse Corp
1 review
TELUS
420 reviews
T-Mobile USA
778 reviews
AT&T
2186 reviews
We have received your comment. Thank you!