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By phone, a Verizon employee told me I could make 300 minutes of international calls for only $10. This was the “World Plan 300” deal. I asked if Nicaragua was included in the 300 minutes of international calls. He said it was. The order date of “World Plan 300” was 12/02/2011....

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Unsolicited and UnWanted Premium TV(HBO/SHOWTIME) Trial offer presented by VERIZON FIOS TV to their customers. These offers, if used or not, are automatically enacted and we are billed if we don’t respond. These offers upon TRIAL PERIOD ending, should Self-CANCEL if we don’t reply....

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I am a Software Engineer and internet is very essential for me because I work remotely sometimes over internet.While I signed the contract with Verizon for a year I committed I will pay the bill in time and Verizon committed that they will provide me the service every hour.I can understand if...

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Went to verizon website for a smartphone, was redirected to wirefly for cellphone thru verizon, got the so called smartphone, found out in my area no promise that a smart phone would work in my home in SC, wirefly says 30 day guarentee, found out the hard way verizon says 2 weeks, sent the first...

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I had Verizon and was pretty satisfied until this happened.. We were moving from Pennsylvania to Maryland and I wanted to transfer with Verizon. They said no problem all they had to do was to “switch me off in PA and turn on my service in MD”. Sounds simple doesn’t it? Then...

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3 years ago we bought Verizon "high Speed" wireless internet at Best Buy. WHAT A FRAUD! WHAT A SCAM!. Customer service people are polite even though they lie through their teeth. They sold my wife 2 new modems saying our internet was so slow because we needed upgrades. They sold her...

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A month ago or so I started to notice the youtube video clips started to hang. Initially I thought I had some bug doing crap on my laptop and paid no attention. After vacation I started to look into any spyware i may had running. Found nothing. So this week my calls to verizon started. Monday...

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On Nov 30, 2011, I ordered the Verizon FIOS “triple play” package- TV, phone and internet services, and scheduled the install on Dec 17, 2011. The Verizon web site stated I should allow a 4-6 hour window for the install. The person I spoke with stated I needed to be available between...

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I orderd fios tv on dec 13, i was told it would be installed on dec18 then verizon called and said you can do a self install no problem, and this is where all started, tv box was to be deliverd on friday16 by ups or so verizon said the ups tracking code said no not untill monday the 19, so i...

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Not that you care.. I paid a servise guy, Luis, $ 100 to fix my line. We have 2 lines in our home. mine did not get serviced bc he did not have a ticket to do a second line. I offered him the money, it was fixed but he said there was water in the box across the street and this will happen. I...

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We moved and went into a Verizon Store in Lakeland on Feb. 22, 2012 to change address. We thought we had address changed, but never received a bill. After getting moved and settled, we realized we never got a bill. So we went in to a Verizon Store close to new home, and they have changed policy...

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we went to verizon to update a phone, purchased the iphone4s some accesories and were shown the digital home phone we were told about the 14 day return policy and they opened the box. They didnt tell us about the restocking fee until we returned it. Not right, not something you do an existing...

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Verizon called me on the phone and offered me a free trial for 3 months with the multi room DVR. I declined but she was good...she told me it would only change my bill 4.00 after the free 3 months. She also said there was nothing I had to do except check the dvr in all my rooms in a few days...

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I am with Verizon for over 7 years. I have had different bundles over time, never the international calls. I was not aware, that it would be possible to call internationally since I specifically rejected their offer and they did not bother to disclose, what happens if somebody in house actually...

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I called Verizon on several ocassions and went throught the terrible phone system that cuts you off before you even get to speak to a human being which is rare with Verizon. I even went on-line to the chat that was also terrible. Are there any human beings that work there. After finally punching...

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To whom it may concern: Executive Relations Team. On October 6th 2011 I called customer service and got the Salt Lake City, Utah, Call Center. The agent that answers is named Tyler. I began to tell him of the problems I have been having with my Android Motorola X2. I explained problems after...

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I bought an iPad with Verizon modem. I could not get it to work. Took it to Apple and Apple replaced the entire unit within minutes(great customer service). I tried to connect to Verizon to get the 3G service and could not with my Visa debit card. After talking to a local Verizon store (manager...

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Manager is extremely rude and not helpful with helpng in replacing a phone. The phone's port had broke after 34 days and was told we can another one but it is refurbished. If the new one breaks why do I want one that already broke and was fixed especially after we paid over $200 for the...

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I went to the verizon store to get a basic touch phone. The sales associate said you can no longer get a basic phone from the store. You must order it online. I asked so if you look at a phone online without being able to see touch listen to and you dont like it do you cancel the $35.00 restocking...

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Received the follow email from Verizon on my home internet service. Apparently as of May 6, 2012 I will no longer be provided with a dry loop internet service to my house unless I purchase home phone service. In the days of Cell phones and other services that are cheaper, I find it ridiculous...