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Verizon - Fraudulent charges on bills

Posted: 2014-04-16 by    verizonscam
Complaint Rating:  0 % with 0 votes
For nearly a year now, Verizon has been charging us each month for a number of National Directory Assistance (NDA) calls at a billing rate of either $1.99 (last year) or $2.49 per call (this year). Most months, there's at least two calls billed to our account. However, there have been months where the number of billed calls has been as high as 12 calls! But I would say the average number of NDA calls per month would be approximately 4.

The problem I have with these charges is that they are all completely fraudulent! We never use any directory assistance and haven't for...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Verizon - Misleading Order

Posted: 2014-04-15 by    Annoyed x7
Complaint Rating:  0 % with 0 votes
On 4/13/2014 I placed an order on Verizon's website and at the end it had me enter social, and date of birth generally I consider this for the credit review. After all was finished I received a confirmation for my order and printed this, on the bottom it stated est delivery date 4/16/2014. I just spoke with Verizon to obtain a tracking number for the order and after being switched 5 times I was finally told that I would need a deposit of $1200.00 to complete my order. So explain to me again what the "Order Confirmation" sheet was I printed 2 days prior. Of course there was no follow...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Business card order for 250 cards

Posted: 2014-03-26 by    Mrs Bill MAtthews
Complaint Rating:  0 % with 0 votes
On 3 occasions I have ordered the 250 free business cards Verizon advertises on line. You sre sposed to get the card for free 250 you pay the postage. When I did not get the cards in a timely manner I wrote several letters which were ignored. Whe I called the Verizon customer service on the phone I was treated VERY rude given a big run around and hung up on. Now I have NO cards an I am out my shipping money. Anyone reading this DO NOT order these cards as it is a huge scam. Thanks for reading Carole MAtthews POmpano Beach Fla excuse the spelling.errors....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Verizon - Closed account still billed me

Posted: 2014-03-20 by    Michael92663
Complaint Rating:  100 % with 2 votes
I called and talked to Verizon representative in 2012 I told her I wanted to close my account . She informed me I needed to pay 77.70 and account would be closed . I asked her if there would be any further charges and she said " If you pay the 77.70 today your account will be closed and nothing else would be owed " the call was recorded . On may 5, 2012 I paid Verizon 77.70 with my Visa card ending in 6785. Several months later they said I owe them 153.00 I told them exactly what happen and what their Rep told me to do in order to close my account which I did and advised them to listen...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Verizon - Verizon Manifee store

Posted: 2014-03-04 by    verznnomore
Complaint Rating:  0 % with 0 votes
On January 19, 2014, I walked into the Manifee store (in California) to purchase a cell phone for my mom, after talking to the sales rep, she suggested I add a new line at $10 per month and the
phone would be free, it made send, thus, I went ahead and added the line assuming I will not be charged for the phone. Well, not true, a month later when I received my bill, there is a charge for both the phone and the new line, the phone was not free and
after taking into account all the time I have spent talking to Verizon customer service and the manager at the Manifee store, this phone...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Verizon - rude

Posted: 2014-02-13 by    noneed2know
Complaint Rating:  0 % with 0 votes
I'm not complaining about Verizon but the employee of Verizon.Is it in their job description to walk into someone's home just because a resident left the front or back door open? Who are your employee have the right to let themself into a person's home with "OUT" the landlord or resident's permission?.To come unwelcomely and insulting the landlord or resident by saying "YOU DONT LOOK LIKE YOU PAY THE BILLS AROUND HERE" with an attitude?. Im sorry if i didnt get the employee of Verizon name down but she is an african american, 5'5, 5'6 height, chubby...
Complaint comments Comments Complaint country United States Complaint category Employees

Verizon - No Dialtone/Static/Noise on Landlines Phone (Copper) & DSL Interference

Posted: 2014-02-03 by    RLLYFEDUPZT
Complaint Rating:  100 % with 1 votes
For some weird reason whenever it rains we lose our land line (copper) residential phone service. When we contact Verizon the fix is temporary at best. There is heavy static on the phone and then we lose the dialtone.

I am really fed up with this & hope it is corrected ASAP and not for a short time....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Verizon - Pennsylvania, Hazleton - False charges

Posted: 2014-01-24 by    sooninamerica
Complaint Rating:  0 % with 0 votes
Within their billing system I have become a subscriber on December 13, 2013. Nevertheless it was not true as the internet and the phone system was only connected on December 22, 2013 that a technician of the company came to install the telephone line. This information should be available in their records. Before December 25, 2013 I requested disconnection from the service as I was moving to another state and based on the information received Verizon does not have service in my new location I had no choice then to terminate my subscription. I also ask if I should return the modem and I was told it...
Complaint comments Comments Complaint country United States, Pennsylvania, Hazleton Complaint category Landline & Home Phone Providers

Verizon - not helped

Posted: 2013-12-21 by    Isanybodyhonest
Complaint Rating:  0 % with 0 votes
I ask Verizon to figure out how much I owe until contract end date. They where confused and could not give me an amount. I call back three more times with no luck. I figured out that Verizon only can figure out late payments. I have a college degree and I can estimate the amont. Verizon should employ me where I can show them how to figure out payment methods....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Verizon customer loyalty

Posted: 2013-12-01 by    Kklein723
Complaint Rating:  100 % with 1 votes
Verizon does not value it's customers. I have had verizon for over 15 years. Recently, when I went in to upgrade my phone, I was told that I was going to have to give up my data plan unless I want to buy my new phone outright. I do not think it it fair that verizon expects me to pay the same price for 2g of data that I am paying for unlimited. Is this how you reward people for loyalty? You force them to keep outdated phones? Your sales associates have told me for years, I can never be forced out of my plan. Well telling me I have to keep an old phone or pay $800 for a phone that is otherwise...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Verizon - Illinois - SERVICE CANCELLATION SCAM

Posted: 2013-08-22 by    Former Verizon customer
Complaint Rating:  100 % with 1 votes
DO NOT BELIEVE VERIZON's SUPPOSED TERMINATION POLICY
I terminated wireless telephone service with Verizon on 1/26/13. I had 7 months left on my contract.
The following is Verizon's policy that was sent to me:
"According to your policy the Early termination fee is as follows: If your contract term results from your purchase of an Advanced Device after November 14, 2009, your Early Termination Fee will be $350 minus $10 for each full month of your contract term that you complete. (For a complete list of Advanced Devices, check verizonwireless.com/advanceddevices.)
Complaint comments Comments Complaint country United States, Illinois Complaint category Mobile/Cellular Service Providers

Verizon - South Carolina - Homefusion Broadband

Posted: 2013-08-20 by    Ambotennis
Complaint Rating:  100 % with 3 votes
Re Homefusion Broadband services. I live in a rural area and have had difficulty finding a decent internet provider. I spoke with Verizon's store folks in our area and they recommended the Homefusion (or Canteen). The service was better, but the COST WAS NOT. The 1st month, the cost was as expected (it was only for 1/2 month) -- so the bill was for $135.70. The 2nd month -- hold on to your hat! -- $587.40!!! I called them and they explained to me that I had gone into the overuse fees for using more GB than I paid for. Although, I hadn't received any "overuse alerts" previously,...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Internet Services

Verizon - Texas - Home Telephone

Posted: 2013-08-19 by    flowermound
Complaint Rating:  0 % with 0 votes
You will love this one. I have had Verizon phone service for many years. I had my name legal changed and called up Verizon to have my billing name changed and have my Caller ID changed. After 9 months, I finally called the corporate HQ to be told that my bill name was changed, but the caller ID cannot be changed. Verizon would have to shut down my service, then do a credit check back on me and then reissue a new service with my new name. Again already having my billing changed to the new name. Are they CRAZY!?!?!?! This is not rocket science. I am in the industry and have worked for another carrier...
Complaint comments Comments Complaint country United States, Texas Complaint category Products & Services

Verizon - New York - verizon has hacked into my home telephone even though I do not have their phone service?

Posted: 2013-08-12 by    This is normal for NY state
Complaint Rating:  8 % with 12 votes
Today my home phone went dead along with my internet service. When the person I was speaking to called me back a message came on saying that it was Verizon and my cell phone was not available right now!!! So she called my cell phone to tell me.
That was very odd since verizon is not my internet or HOME phone provider. In fact I have an under ground cable connected to a box which ONLY leads to the INSIDE of my home. Now how could my home phone now be a Verizon cell phone. By the way when you called my home phone, my phone did not ring so evidently my calls were being redirected to a Verizon...
Complaint comments Comments Complaint country United States, New York Complaint category Government & Police

Verizon - Virginia, Chase City - UNRETURNED EQUIPMENT

Posted: 2013-07-31 by    GENOVEVE
Complaint Rating:  0 % with 0 votes
I called Verizon today about a Unreturned Equipment Charge that was on my bill I spoke to Alexandra that did not have a clue. I explain that I spoke to a rep and he try to help me and then he said that your modem was old and that VERIZON needed to replace it, he did not say that I needed to return the modem because it was old. so I ask to speak to her supervisior Jessica- she was so ruled and naughty(and she was the supervisior) she said that she was not going to repeat heself and that if I had an complaint that I needed to go to the VERIZON website and put it there because it is nothing that she...
Complaint comments Comments Complaint country United States, Virginia, Chase City Complaint category Telecommunications

Verizon - California, Los Angeles - Home Phone & internet

Posted: 2013-07-26 by    Cynthia Aragon
Complaint Rating:  0 % with 0 votes
I recently moved and activated Verizon service for Phone and Internet. Shortly before I moved in, I received a notice on the dorr that Verizon was upgrading the wiring in the neighborhood so there might be some outages. When I tried to connect my service in May, it didn't work so I called the number on the notice. I was told they would be finishing my block within a week so I let it go and waited for them to be finished. My service still wasn't working on May 23, so I called in to do a line test. The automated service suggested I check my jack and internal wiring before setting up a service...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Utility Services

Verizon - The worst stores are in Aiken & Augusta

Posted: 2013-07-08 by    User4987234
Complaint Rating:  0 % with 0 votes
All the store managers (mostly incompetent women) at these locations are known for refusing to hire qualified African-American men, to work at inside their stores, deliberately hiring mostly unqualified or inexperienced women, supporting job discrimination. The sales personnel are usually incomepetent, rude toward new-hires and minority customers, and this Verizon has been sued more times than any other phone company in America!! For racial discrimination and very poor customer service!! Many people are denied employment due to ethnic history or religion!?! Working for any their stores is a nightmare!!...
Complaint comments Comments Complaint country United States Complaint category Bullying and Harassment at Work

Verizon - California, Long Beach - billing fraud

Posted: 2013-07-07 by    CANTBENDOVERANYMORE
Complaint Rating:  0 % with 0 votes
Verizon is the worst company Ive ever seen they are lies and thief's they have taken my moneys for the last time and not credit my account for the amount i pid them.They have creative billing every month and im just done ive had to argue with them every single month about my billing and they say they will fix it but never do .I cant handle this stress any-longer i want to file a lawsuit against them for emotional distress and billing fraud. Im sure there are lots of you out there that feel the same way and have them ripping you off also.So if you are interested in filling a class action suit...
Complaint comments Comments Complaint country United States, California, Long Beach Complaint category Telecommunications

Verizon - New Jersey, Lindenwold - Internet and cell phone coverage

Posted: 2013-06-29 by    mndburrell
Complaint Rating:  0 % with 0 votes
Verizon has the worst reception of any cell phone company. My calls drop everywhere. I also have them as an Internet provider and it is the worst ever. I am about to just pay the early cancelation fee and run so fast and not look back....
Complaint comments Comments Complaint country United States, New Jersey, Lindenwold Complaint category Internet Providers

Verizon - Ohio - Bait, switch, and gouge

Posted: 2013-06-21 by    Jeremy Peter Zank
Complaint Rating:  0 % with 0 votes
Last month my wife and I made a considerable upgrade and set of purchases which included Verizon wireless phones. The Verizon salesman offered us a "great package deal" which involved switching our landline phone and internet service over to them from Time Warner, since they were "partners" now. However this arrangement turned out to be a disaster. I should point out first that this was not a "renegade" salesman; every step he took with us was done in conjunction with a supervisor. The internet system he sold us was wireless and ran on a small device called a "Jet...
Complaint comments Comments Complaint country United States, Ohio Complaint category Internet Providers

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