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Vanguard Complaints & Reviews

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Vanguard - Colorado, Denver - Extremely frustrated dealing with company

Posted: 2015-09-12 by    LuxMangore
Complaint Rating:  0 % with 0 votes
It took four tries, and 3 trips to the notary public, to get an account transferred and online. Even the agents were not clear on which forms I needed (not to mention what the forms were requesting). When there was a problem, they didn't contact me - I had to call and see why the account was not opened. I never had this problem at Fedelity....

Vanguard - Pennsylvania, Valley Forge - Bad service

Posted:    Ken
Complaint Rating:  95 % with 21 votes
Vanguard, "the people's mutual fund firm" has made it astonishingly difficult to roll over IRA funds from another institution into Vanguard. That their standard IRA rollover forms stipulate a "guaranteed signature" at the end (but which isn't really required, as I discovered after I called a Vanguard rep several weeks ago), was just the beginning of the roadblocks. The absolute worst is that, on receipt of my rollover funds, Vanguard co-mingled them with non-IRA funds in an already-existing Vanguard money market account, even though my intent in the filled-out rollover forms and a cover...

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