Blockchain.com’s earns a 1.1-star rating from 70 reviews, showing that the majority of cryptocurrency users are dissatisfied with their platform.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
How I was able to get it back
Scam! Beware from them I lost all my savings to this company, trick me into investing with them hoping for a great return which all turn out to be lies. I feel so much pain when I realized they have no intention of keeping their problems. I am telling you for free to stay far far from here and never engage yourself because it's not worth investing in ; this web should be shut down by the authorities, help prevent others away from this site before they got ripped too and those who're ready victims like myself to maii nick jover4 at gm com to get rightful justice and a refund as well. Note : stay away from this company...
My funds disappeared for months until I reported their activities and got refunded
I express profound dissatisfaction with Blockchain due to the unauthorized withdrawal of funds from my account, which has resulted in my disappointment. I made multiple attempts to establish communication with the customer support team; however, they consistently sent me to an individual who possesses a more pronounced inclination towards fraudulent activities. One should use caution and refrain from being deceived into making investments, as the information provided may be misleading or false. Having said that, all change came after I made an official report to ecobansecurities .io.
They were effective in getting my funds returned to me.
Recommendation: Be very careful!
My funds disappeared for months until I reported their activities and got refunded
I express profound dissatisfaction with Blockchain due to the unauthorized withdrawal of funds from my account, which has resulted in my disappointment. I made multiple attempts to establish communication with the customer support team; however, they consistently sent me to an individual who possesses a more pronounced inclination towards fraudulent activities. One should use caution and refrain from being deceived into making investments, as the information provided may be misleading or false. Having said that, all change came after I made an official report to ecobansecurities .io.
They were effective in getting my funds returned to me.
Blockchain.com Complaints 68
Fraud
Please help me recover my assets from BLOCKCHAIN.com. In December 2023 SOFI, an internet bank and broker, transferred my Bitcoin to BLOCKCHAIN.com because they no longer supported Bitcoin. After the transfer, I opened an account with BLOCKCHAIN.com establishing an ID and a password. In the following 10 weeks I deposited more money at BLOCKCHAIN.com and...
Read full review of Blockchain.com and 1 commentRefusing to completing a withdrawal by keeping it "pending" since Nov. 2023.
I attempted a withdrawal from my Bitcoin account on Nov 28, 2023. It has been "pending" since then. They had a "temporary hold" on my account prior to this issue from June 14, 2023 until November making it impossible for me to withdraw from my account. Numerous emails have been sent to their support people with no action taken. At one point, Support...
Read full review of Blockchain.com and 2 commentsLoss of password and recovery phrases
I am here needing help on my blockchain account, i lost the password and forgot to save the recovery phrases but i do have the email attached to it and will like you to help me in recovering my password or recovery phrases
I Last accessed my account on August 30, 2021
Each time i try to sign in, it brings the message i attached in this message, Please help me out
Claimed loss: $20,000
Confidential Information Hidden: This section contains confidential information visible to verified Blockchain.com representatives only. If you are affiliated with Blockchain.com, please claim your business to access these details.
Is Blockchain.com Legit?
Blockchain.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Blockchain.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Blockchain.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Blockchain.com you are considering visiting, which is associated with Blockchain.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Blockchain.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Blockchain.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 68 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Blockchain.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Blockchain.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Help with access to my account
Several years ago I pought some Bitcoin, I never heard from anyone regarding my investment, I have had several telephone calls fron people telling me they car recover my funds, I have always declined, Thinking I was going to be scammed.
I have now received a statement from Blockchain.com advising me of my investment, I would like to check out this contact, as it seems they have all my information about me, I would be very happy if it was correct and My fund had not been stolen.
My name is Norah Stoneman, my email address is [protected]@hotmail.co.uk
my phone number is 44 [protected]
I would appreciate your comments
Confidential Information Hidden: This section contains confidential information visible to verified Blockchain.com representatives only. If you are affiliated with Blockchain.com, please claim your business to access these details.
Worst customer service ever
I have a pending transaction for many days and these people refuse to complete the transaction or cancel and refund me my hard earned money.
Claimed loss: 350 usdt
Desired outcome: Please refund
Confidential Information Hidden: This section contains confidential information visible to verified Blockchain.com representatives only. If you are affiliated with Blockchain.com, please claim your business to access these details.
Recovering of assets.
Was contacted by email thru Blockchain.com Uk from the agents, Alexandra W., Andrew Hunter, Adam Balla, MikeT., Alfred W, promising on the return of my lost Asset from the Binary Trading and I was the owner. We made transfers thru Crypto.com when the final completion was transpired, All communication was cut off. When contacted the support team, Mike of Blkchain, commented nothing can be done to get your money back. These are scammers your Asset is gone.
Is there anything that van be done with these people?
Claimed loss: Approx. USDLRS100K my own savings and to the below attached of the screen shot SIN$325k.
Desired outcome: These people are from the Blockchain group. Can Blockchain be able to gain control of type of fraudulent act? This has been going since from 2022 tru 2024.Several complaints were made since and its still happening in broad daylight.
Confidential Information Hidden: This section contains confidential information visible to verified Blockchain.com representatives only. If you are affiliated with Blockchain.com, please claim your business to access these details.
bitcoin account
My Blockchain account has been in review or locked since September. I have tried to resolve this issue with numerous submissions to their support. They keep marking the issue as resolved with no resolution. I cannot even transfer $1.00 to another wallet account.
I have asked several times to allow me to cash out without any response.
I hope you can help me. I need those funds to pay my bills. I will never use Blockchain again and would advise others not to use it.
Desired outcome: I just want my money back.
Confidential Information Hidden: This section contains confidential information visible to verified Blockchain.com representatives only. If you are affiliated with Blockchain.com, please claim your business to access these details.
Deposit for proof of identity not received back
I received a letter via email by Blockchain.com on 2.11.2023 requesting me the deposit of 1 BTC (on the following address 1AMWjt1jXBQYuzZGVNMBNG6VD33fhjs1oC) to carry out the proof of identity to unblock funds to be received from Coinbase. Mr. Michael Conta on behalf of Blockchain.com contacted me and he is still in communication with me. Several communications were received on the head paper of Blockchain.com. The last email was received yesterday via [protected]@blockchain-security.org, asking me to pay USD 15,000 to unblock my money.
There is no reason for the above request as well for retaining 1 BTC.
Please confirm that this Michael Conta is lawfully spending and acting for Blockchain.
Moreover the amount of USD 78,107.35 have been blocked. These funds come from Coinbase to Binance but never arrived.
Documents are available in pdf format.
Regards.
Roberto Ceccon
Claimed loss: 1 BTCplus USD 78,107.35
Desired outcome: Please unblock the 1 BTC e recover the funds transferred from Coinbase
Can I ask what P. charged you to do this?
Withdrawing bitcoin
Please help. I am in the process of being scammed and I'm hoping that you can help me before it's done. I have been working with Blackbear-ecapital for a number of months now. I asked them right from the beginning if there were any costs to withdraw my funds. They said NO. It's been going well and my trading account balance is now just over $100,000. I...
Read full review of Blockchain.com and 3 commentsTransferred the funds to Blockchain for a month. Not see it on my account
I wired USD11,000.00 to Blockchain on September 20, 2023. The funds doesn't appear on my account. I created two tickets and have not heard anything from Blockchain. I need someone to tell me why Blockchain hold my funds and when the funds will be released so I can see it on my account.
I submitted two requests. The first ticket was submitted on October 4, 2023, I got ticket number #4631817. After that I have not heard any update from Blockchain.
The second request was submitted on October 13, 2023. In my second request, I provided the funds Reference ID. The subject in the email from Blockchain has "Pending Deposit..." Blockchain doesn't provide ticket number for this request.
Thank you Mitchel for sharing your story! I will reach out to ECOBAN SECURITIES , IO.
Have made so many payments to get access to my funds
Have ben trying to get access to my funds transfered into blockchain. have been told time is very important yet sometimes days before reply and tehn of course another request for another payment . Payments are for everything from money laundering, to fbi, anti drug, Fintrac to name a few
Have i been scammed and if so what can be done to catch scammers
So sad that these big exchanges are still taking advantage of us and causing the loss of millions of dollars in investments either by locking people out of their accounts or somehow allowing for their accounts to be looted and are never brought to justice.
I was fortunate to find a way out of my situation.
Please check image attached to my reply
Refusal to release funds from Blockchain account back to personal bank
Blockchain verified account, a deposit was made on 8/30/2023 for $15,400.00 USD. On 8/30/23 at 9:24 pm I purchased $10,200 worth of bitcoin. I attempted to purchase something with it for $9653.79 and was told that my transfer could not be made and that my account would be placed on hold pending further review. I supplied further information as requested by Blockchain, relative to the purchase of 8/31/23. They still held my account on hold for many days later.
Despite opening a ticket on the matter, Blockchain still did not respond to requests asking for resolution on the matter. On 9/1/2023, I received a request for bank information requesting information regarding my personal bank for a refund to my account. Today is 9/18/23 and still no refund has been made to my bank account even after several requests asking for a status update. This is horrible business practices. My funds have been held for weeks, even after filing several tickets and many, many requests to release funds.
Desired outcome: Please release funds to personal bank account (specifically, the amount that was initially deposited into Blockchain account).
Delay in Account Verification Process
I hope this message finds you well. I have been attempting to verify my account and it has been under review for over a month now, without any response from your end. I would greatly appreciate your assistance in expediting this process.
I have already deposited cryptocurrency into my Blockchain wallet and am eager to start using your services. Could you please guide me on the next steps to take or provide an update on the status of my account verification?
Thank you in advance for your help.
BlockChain.com CFA has taken money but no transaction to my wallet
Prior to this I was scammed by a company Asai Markets who took over £180,000.00 from me since mid March 2023. The CEO, Joel Anderson, decide to move my withdrawal after taking so much and made me totally bankrupt. Adam Schlisman, CFA of Blochain.com, requested £3100 to be paid for approval of transaction on 25th August 2023. Then he asked for £1000 for...
Read full review of Blockchain.comBlockchain wallet
Is Blockchain looking into its transactions carried out by your representatives with their clients/me, done rightfully? Or are they going the wrong directions, unconditionally ?
I have funds in Blockchain Wallet and that are ready to be transfeŕed to my bank account. With instructions, it was said that there are ,restriction fees before my funds can be released.
There were several messages sent from your Support Team, with Blockchain letter head making contacts with me, requesting for transfer funds fees to close the final transfer to my account. Transfers of funds were made by me but then nothing happened.
I feel I've been scammed by your ŕepresentatives who made no effort to contact me or transfer my funds.
Several requests was made to your Support Team to investigate this move and it was with no helpful results.
Should you need more information please let me know. I can send them to you.
Appreciate your help if you could look into this and let me know of this.
I will be making a legal police report if I am not getting feedback from your Blockchain Help Team. Thank you for your time.
Regards3
File not correctly open because bank non indicated, so payment not received.
July 12 receive call first from Patrick Cooper to open confirming that you retrace my money that place $4,000. CND to Super Crypto Capital and though I lost but I place a request so you found my money. Finaly, Mr. Cooper start to open the file with me but his superviser M.Ben will call me back to finish to complete the file, perfect for me. Mr. Cooper call me back again and said that Mr. Ben is still with a client and it's a little bit longer that it's was suppose to be, I told him, no problem that I will wait for him. As soon the call is finish, my cellular ring, it was Mr. Ben, so i complete one or two things with him and as soon he arrive at the question of the bank, he told me that it didn't work and that he will call me back in 1/2 hour, the problem iswe are July 20th, 2023 for me 15:09 CANADA time(Montreal, Quebec), for you 20:09 U.K. time. I wrote severral time at a certain department, sms, ect.
My big problem for me now ! is that is that the $4,000.00 that I loan, I wanted to make some money as soon as possible because i bought a condo in USA and i am waiting for an amount of money, enough to pay the other 1/2 of the condo I already paid, my biggest problem is that today, July 20th, my boyfriend send me an email saying that the Cie who owned the condo resquest the payment... amount that i don't have, unless that you send me my money... For me I think that my file should be settle last week or at least big maximum Monday, Mr.Ben, even told me himself at the beggining of our convesation that my file should be settle and easy to settle... So why isn't settle ? If i don't pay my condo .
So I would ask you please if you would be so kind to take care of my file and take care of me, because I soffer of a rare neurogical health problems ( Algoneurodystrophie) and you would help me to have less pain too, i am on morphine and since monday I have to double it, I am beggin you, please to help me, that someone call me and to finish to complete the file
my email: [protected]@hotmail.com
my name: Lyne Langwald
phone: [protected]
Top urgent case : unsuccessful transfer of cash to my bank
Hi there,
My name is Loo Kooi Ching. my email address : [protected]@yahoo.com.
I am new to the blockchain.
Recently, my funds transfer manager with a team from Capital Trust Finance in UK had place a withdrawal from blockchain to my Malaysia Public Bank with a sort code given.
its email from blockchain that forwarded to me by the Capital Trust Finance support, It stated I need to do a top up that enable the withdrawal to my bank.
(attached).
While I had topped up the funds on 11/7/2023 and the withdrawal were processed on 12/7/2023, I did not received the funds as told by Capital Trust Finance team that should be an instant transaction. and I had waited a few days , the technical staff who handle this case(Named Steve) informed me that he had cancelled the withdrawal due to no response from Blockchain and they needs me to top again for open a profile in my escrow account as the Capital Trust finance web and all accounts is inactive now. (I had a escrow profile in Capital Trust)
I suspected this might be a SCAMMED case to me. Because it needs me to top up many times with no result and threaten that the account will active lasted by today and will shut down my case by tomorrow.
So I wish to check is there any withdrawal request case to Malaysia Public bank to my account Name : Loo Kooi Ching on 12/7/2023 then cancelled on 17/7/2023 in blockchain in these days. they told my money in bitcoin approximate to USD 62,000. and its now in the Blockchain custody.
I don't have more details or wallet address from the transfer agent. They are not giving me any supported details. But I am attaching all communication evidences on this case.
I know the Capital Thrust Finance Head name : Lydia Wayne, she told me that a friend of her in Blockchain will assisting me in this case : Her name is Mitchell Chang (I just got it an hour ago).
The sort code for transferring the funds to Malaysia Bank that I paid for is
204-913. Attached the email.
Please hold the funds if you had checked it is still with blockchain, please do not released to Capital Trust Finance as their accounts are all inactive(Attached the login page) I might lost all my fund if it is sent back to Capital Trust Finance.
Desired outcome: I would appreciated a reply on this and wish that you could help me how to claims the funds.
Keeping my deposit on hold for ages while they make me provide evidence of funds and wealth
I paid in £4000 to pay a business using BTC, and the money is stuck in limbo. I cannot withdraw it or use it within block chain. They emailed me to say they found the payment suspicious and I need to provide 3 months of bank statements to show where the money came from. I dud as they asked and I have heard nothing, and have no effective means to inquire on the progress of this, or even question them as to why I was chosen.
I will be taking my business elsewhere and I suggest you do the same if your reading this.
Desired outcome: Access to my £4k
Scam
Have you gotten your bitcoins stolen from your wallet or invested in an ICO that turned out to be a scam? you are not alone because this happened to me too. I initially lost $157,000 in just three months from Cryptoallday and a couple of others. I contacted the authorities and they referred me to “”Gu/ r U RE C O VE/ RY AGEN C Y • C O N on google mail who helped me 99% of my money . all my funds within 2 days. I’m speaking up to improve awareness of these cryptocurrency thieves and help as much as i can to reduce victims to the bearest minimum.”
Desired outcome: I’m glad I’ve gotten my money back
Ticket number 4088022
over 90 days in review for an amount of approx £100. tried speaking to customer services several times they keep saying it is under review please wait. No one will give me an email of who to speak to , why it is under review or any information at all .a583cb67-c0e8-4c48-82d2-ad0931d06a1b is the transaction number. Email is [protected]@gmail.com. Can somebody please give me an email address to speak to regarding my ticket number 4088022
Desired outcome: contact with the department that has the payment under review.
Overview of Blockchain.com complaint handling
-
Blockchain.com Contacts
-
Blockchain.com emailshello@blockchain.com100%Confidence score: 100%Support
-
Blockchain.com address1, rue Philippe II, L-2340, Luxembourg
-
Blockchain.com social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 22, 2024
Most discussed complaints
Refusing to completing a withdrawal by keeping it "pending" since Nov. 2023.Recent comments about Blockchain.com company
FraudOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.