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US Cellular Complaints & Reviews

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US Cellular - Bill

Posted: 2014-03-21 by    Donna/Charlie Campbell
Complaint Rating:  0 % with 0 votes
My husband called US Cellular in February because of a high bill that we received in the mail. After being on the phone with them for several minutes someone from financial services came back on the phone and apologized and said that we had been double billed and that we owed nothing on the bill due to the $330.00 payment that we had made. I received our March bill in the mail yesterday and the total bill was for $977.00!!! I called US Cellular again and told them about the phone call from the month before. I spoke with 4 different people yesterday because they keep transferring my call. The first...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

US Cellular - Billing and Sales

Posted: 2014-03-17 by    RobinNobles
Complaint Rating:  0 % with 0 votes
I am tired of waiting for up to 2 hours to talk to someone, then only to get routed to collections, who claims to not be able to see my bill, then to be rerouted to customer service (whom I was calling to begin with). I was told I would be contacted in a week... that was over THREE WEEKS AGO! Where to begin... This is the problem:

First I call to pay my first bill in Sept or Oct and no one can tell me how much it is, but suggests an amount under $200, which I pay. Then I still do not receive a bill until in February my service is disconnected. I call customer service request a call...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

US Cellular - audra walsh

Posted: 2014-01-30 by    audra walsh
Complaint Rating:  0 % with 0 votes
im complaining for many reasons. everytime that in go to us cellular there is not enough staff and u have to wait for along time. the
last few times I have been there I have had to wait along time. the last visit I was there for almost 2 hours I should not have to be like that. im very upset because I visited them today and one representative named chris went to fetch drinks for the staff and here I was waiting. he was done with a customer they walked out he saw me standing there did not offer to see what I need. that might be my last straw with them as far as a customer. I have been a customer...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

US Cellular - billing & customer support

Posted: 2014-01-07 by    Mark 106
Complaint Rating:  0 % with 0 votes
I had been a customer of US Cellular but with erratic billing and poor coverage I changed. Now they send me a bill for past services, two months after discontinuing service. I called customer support and waited an hour for a representative and still have not spoken to anyone. It appears I am being double billed for the month of September. I cant find a website to request a detailed bill. the only people that will answer at US Cellular are reps for new service. NO WAY. Their billing services for the year have been erratic and unreliable. I will not pay till they can detail my bill for services, but...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

US Cellular - California, Lancaster - Deteriorating service- this is ridiculous

Posted: 2013-12-03 by    kara3967
Complaint Rating:  0 % with 0 votes
We moved to northern New Hampshire 4 years agao and had to use US Cellular becasue they were the only service that had signal in our area. We did not ever have an issue with them until about 5-6 months ago when things just went to hell.

We stopped getting our e-bills, the signal in our area deteriorated, I would be roaming, but my husband would not, calls did not go through and others were missed, texts took up to 24 hours to get to the person intended. Getting someone on the phone requires you to have a coupld of batteries charged and ready to swap out as they never answer. Just...
Complaint comments Comments Complaint country United States, California, Lancaster Complaint category Mobile & Cell Phones

US Cellular - want my detailed bills for the last 5 months

Posted: 2013-11-13 by    boxerbaby
Complaint Rating:  0 % with 0 votes
I am not paying until I have the detailed bills in my hand to verify they are correct. Have not seen a bill for 5 months for my phones..was promised 3 weeks ago they were sent. They have no problem getting my hot spot and tablet bill sent. After suspendinservice to my 5 phones I have switched to verizon. They can keep the numbers don't need them. Won't cancelled my account until I pay full amount. Which I have told them I will gladly do when I receive my detailed bills. I have 36 emails back and forth trying to get my bills.
Sincerely
Pam jones...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

US Cellular - Oklahoma - phone

Posted: 2013-06-11 by    Craftee
Complaint Rating:  0 % with 0 votes
I had a problem with my phone, which i had a flip phone with this company for years, i go in cause i was having problems with my phone service, they tell me cause my phone is old and i need a updated one, which it only cost me around $20.00 when they finally got done, so with in a few weeks i started getting the samethingd, problems with my phone so they said it was my phone so they said cause i have the warranty, they will issue me another one, this has been going on for monnths now, and my phone is still not working, I'm on my 5th phone and still not working they charge $25.00 for this phone...
Complaint comments Comments Complaint country United States, Oklahoma Complaint category Other

US Cellular - Missouri - One phone had to pay for it twice??

Posted: 2013-03-13 by    hiswife72112
Complaint Rating:  0 % with 0 votes
We have had us cellular for a little over a yr we have two accounts with them both in my husband's name. One is ours one is my parent. Well January my phone broke and i couldn't use it at all so we went ahead took some reward points from my parents account and used on ours for me to upgrade early. My husband tried having the price of the phone charged to our account well they couldn't because we had been turned off once so the lady on the phone told my husband, my father, and the worker at the store it could be charged to our second account (my parents) okay that was fine either way...
Complaint comments Comments Complaint country United States, Missouri Complaint category Mobile & Cell Phones

US Cellular - Wisconsin - Poor customer service

Posted: 2012-05-07 by    JMae
Complaint Rating:  100 % with 2 votes
I was with another carrier for 10 years and decided to change due to poor coverage when we traveled to our hunting property. I am extremely disappointed in the fact that US Cellular is doing nothing to try to keep us as customers. First of all we were not informed about the many different options we could be offered and ended up having to investigate them ourselves to get our plan lowered. Second of all we should be getting an employee discount, but they are having us jump through hoops to get it. My colleagues are getting it, but for some reason we are not. I have gone into the store to get it...
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Mobile & Cell Phones

US Cellular - Illinois, Chicago - Billing

Posted: 2012-04-23 by    tpopovich6
Complaint Rating:  0 % with 0 votes
I recently switched from US Cellular as a customer to go with an iphone provider. I had been a loyal customer for over 10 years with no complaints until now. I cancelled my service and 4 weeks after I cancelled I saw they were still billing my checking account. I called to inquire on these bills and they told me there was a credit on my account but they cannot refund that to me until the next billing cycle clears which is another month away. I am on a very strict budget and this sets me back two months because it is money I had planned to go elsewhere (getting married). I find it absurd that even...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Mobile/Cellular Service Providers

US Cellular - Unfair billing

Posted: 2011-12-15 by    elledionne
Complaint Rating:  0 % with 0 votes
I was two weeks late on my payment due to inability to work from pregnancy. I received a text from the company Friday October 21, 2011 and was told to contact the company regarding my account. I was in the hospital that day, but tried to contact the company after my release the next day, Saturday. When I contacted the company, the department I needed to speak with was closed and would be closed Sunday also. However, my services were disconnected Sunday. I do not feel I was given sufficient time to contact the company about making an arrangement between the time I received the text and the time they...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

US Cellular - Oklahoma, Tulsa - service

Posted: 2011-11-29 by    Kevscott66
Complaint Rating:  0 % with 0 votes
I have been with US Cellular for over 7 years however in the last few month they have stuck it to me several times, first they rope me into a phone I really didn't want, Then they claim they did not receive my rebate in time even though it was mailed a month early and now after paying my bill the same time every month for several years out of the blue they decide to shut my service off with no notice! WOW is all I can say I thought most companies liked long term business! obviously US cellular does not! All there customer service reps can say is Sorry Sir there is nothing we can do!!! Stay...
Complaint comments Comments Complaint country United States, Oklahoma, Tulsa Complaint category Mobile/Cellular Service Providers

US Cellular - North Carolina - Samsung Mesmerize

Posted: 2011-09-23 by    dccowgirl
Complaint Rating:  100 % with 1 votes
After 11 years of being a faithful paying customer for a USCellular business account, I upgrades our phones to Samsung Mesmerize smart phone. Loved phone, until we discovered poor reception, no 3G most of time, dropped calls, withheld text messages. 9 months of calling customer service trying to get back the kind of service that kept us a customer for 11 years. We upgraded hardware on phone 2x and finally to the 2.2 Gingerbread. The bottom line is that the Samsung Mesmerize phone has poor reception/signal strength. In trying to resolve our issues, a technician informed us that the Motorola phones...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Mobile & Cell Phones

US Cellular - Iowa - Bait and Switch

Posted: 2011-07-16 by    Bustervy
Complaint Rating:  0 % with 1 votes
Have a problem with your phone? US Cellular will fix you right up after they bait you with a low ball offer and then try and switch you to something you don't want or need. After 6 years we did not renew and are now using 3 phones without a contract with a real national provider. US Cellular wrote the book on how to deceive customers....
Complaint comments Comments Complaint country United States, Iowa Complaint category Mobile/Cellular Service Providers

US Cellular - North Carolina - phone, staff, billing

Posted: 2011-05-14 by    I an not lying about this!
Complaint Rating:  0 % with 0 votes
US CELLULAR is fooling customers.

1. US Cellular is the worst. Products and services are cheap but it is not worth it. The high blood pressure that they will give you will make you spend more money because you will end up in a hospital with high blood, head ache or migraine.
2. LG Banter- Dont waste your money on it. The touch screen does not really work. I program my phone to silent whenever I have a meeting, and guess what? It rings to volume 5 so many many times.
3. After you load minutes on your phone, check out the amount after a few days or every week, cause...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Mobile & Cell Phones

US Cellular - Cellphone

Posted: 2011-03-12 by    helpless mexicana
Complaint Rating:  0 % with 0 votes
Hola!
I applied for 2cellphones and a family plan, paid almost $350 dollars for the units at US cellular... dissatisfied with the features of the so called smart phones, I went back to return the phones in less than 30 days... aware that I am still under the 30 day trial, I am expecting that my money will come back to me (as advertised by US Cellular - posted even on their website).
Just today, I spoke with an agent and was told that I will just be receiving only $36.73 out of my $350 because my bill reached $297.00. I told the agent that is too much for a 30 day trial... not even...
Complaint comments Comments Complaint country United States Complaint category Products & Services

US Cellular - Wireless internet billing

Posted: 2011-02-01 by    JJ88
Complaint Rating:  100 % with 7 votes
US Cellular has what's called the belief plan. It is centered on the belief that their customers are stupid.
I had a US Cellular wireless internet plan that allowed 5 GB of data exchange a month at a flat rate. Overages were set at a certain amount per MB used over this plan. I check usage religiously on my computer to make sure I never go over, and, in the five months I had the plan, never really came close.
The bill for January comes in and it shows overages to the tune of $200. I immediatly call them to dispute the claim. This is a story about the series of lies and misinformation...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

US Cellular - Illinois, Chicago - wrongly billed terrible customer service

Posted:    wilde4931
Complaint Rating:  100 % with 3 votes
I had a problem with US Cellular after over three years as a loyal customer who paid on time each month. I changed my contract and added my husband to a new family plan. They messed up the address and didn't cancel my old plan. I paid what I thought was my bill for the new plan but our service was suspended because I didn’t receive a bill. I was threatened by customer service rep to pay up or else when I called to find out why my service was disrupted. Four hours later on the phone I was fed up. Three months later I was with a new carrier and still get bills from them even though we agreed...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Mobile/Cellular Service Providers

US Cellular - Scam

Posted:    Morb
Complaint Rating:  0 % with 0 votes
My wife and I have been with US Cellular since 2004. We have for six years always paid our monthly charges. As uscc added more features, national calling plans, easy edge, and other services. As the company grew, we upgraded services and price of monthly bills. After 6 yrs of customer loyalty in may of this year we, for the first time wanted better phones than the .01 freebies. in may the HTC pro touch II was on special and i was told out of stock and could not get a rain check to lock in that special price or pay for the then and wait till it come in from being out of stock. On both options i was...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

US Cellular - Wisconsin - disconnect

Posted:    pamharris
Complaint Rating:  100 % with 3 votes
This is the complaint that I just submitted to US Cellular: I am extremely upset with your company and do plan on changing carriers. We had a past due balance of $137. I called on Nov 9 and made a pmt of $110 over the phone with my debit card. I told the rep that all I had available that day was the $110. I also told her I was working out of town and would not be home until Sat Nov 13 and that I would pay the remaining $27 online that afternoon. I go to leave the hotel this morning and my truck wouldn't start. I try to call for help and guess what, my phone has been shut off. This was about...
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Mobile/Cellular Service Providers

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