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ULTA Complaints & Reviews

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ULTA - Illinois, Peoria - horrible management

Posted: 2013-01-27 by    formerULTAstylist
Complaint Rating:  100 % with 1 votes
The management at this store is absolutely ridiculous. The general manager is a joke, I feel like she hasn't been a manager previously to this job. She's not professional acting by any means, she'll be all smiles to the employees then go back to her office and belittle them with one or two of the assistant managers. She doesn't care about any of her employees either, just about the money they generate for the store. And if she has to let someone go, she becomes extremely rude and catty....
Complaint comments Comments Complaint country United States, Illinois, Peoria Complaint category Health & Beauty

ULTA - South Carolina, Columbia - Misleading Salon Charges

Posted: 2012-12-21 by    Lily Knight
Complaint Rating:  100 % with 1 votes
On December 20, 2012, I called to make hair cut appointments for me and my daughter. I asked if we could have appointments together. I was told we would both be scheduled for the following day. She said I would have a regular appointment and my daughter, I told her was 14, would receive a Jr. hair cut. We also scheduled to have our eyebrows waxed on the same day. I was told that we had haircut appointments at 3:00 and to arrive early because I my eyebrow wax was scheduled at 2:40 just before my haircut and my daughter's would be done following the haircut appointments. We arrived at 2:40 and...
Complaint comments Comments Complaint country United States, South Carolina, Columbia Complaint category Hair and Beauty Salons

ULTA - California, Carlsbad - very loud music

Posted: 2012-12-09 by    gaila
Complaint Rating:  0 % with 0 votes
I went into store to purchase holiday gifts, makeup, etc with some friends Saturday, Dec. 8, 2012. There was a promotion going on with very very loud music and the bass was turned up so loud we couldn't hear each other speak. We asked what was happening and why the loud music, only to be rudely answered by store manager that a promotion was going on and it will continue. Some of the employees even asked us to mention it because they had to work there all day. We are regular patrons and live in the area, but will probably not return and take our business elsewhere which we did yesterday. Your...
Complaint comments Comments Complaint country United States, California, Carlsbad Complaint category Cosmetics

ULTA - Bait and switch! No free gift with purchase!

Posted: 2012-12-07 by    LadyLillith
Complaint Rating:  100 % with 2 votes
I ordered from Ulta.com during their big promos and they never sent me my free gift with purchase. They had a big advertisement on their website that tells you you are going to get this free gift with purchase (some of them cost just as much as the item you are purchasing). Then you place your order and never get it in the mail. Surprise surprise! This happened to me and happened to one of my friends. They assume that you will not complain and wind up getting away with it. In addition to the fact that you now have you wait 24-48 hours until a manager gets back to you when you call customer service...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

ULTA - Michigan, Okemos - Falsely accused of stealing

Posted: 2012-10-25 by    CourtneyE
Complaint Rating:  100 % with 1 votes
I come into Ulta all the time and PURCHASE whatever I want. Lately, I've been feeling like I was being followed throughout the store. Today I went there to purchase one specific thing, but they were all sold out so I decided to browse around. I came across the new Kardashian makeup and I picked one up with the intent to purchase it before I left the store. I went up to the cashier and asked her how much it was, she told me, so I decided to browse around more before I decided to buy it. I got a call about a family emergency and I put the item down to rush out the door so I could leave. The manager,...
Complaint comments Comments Complaint country United States, Michigan, Okemos Complaint category Health & Beauty

ULTA - Illinois, Tinley Park - poor service

Posted: 2012-08-01 by    Lana Lynn Gaydula
Complaint Rating:  0 % with 0 votes
I went in to Ulta for a job interview to be a hair stylist. I then returned that Friday 7/27/2012 and i did a haircut and highlights, your company had no products I ran out of bleach 3x and i had to formulate my own color because your store was not equipped with the proper supplies. Haneisha was suppose to call me on Monday so I could proceed with the next step. She never called and she is the "salon manager" she's a joke and definitely she has no managerial skills. How could you hire someone that has no idea how some people cut hair. I have been unemployed for awhile but I would...
Complaint comments Comments Complaint country United States, Illinois, Tinley Park Complaint category Hair and Beauty Salons

ULTA - North Carolina, Raleigh - Rude employee and blaming me for their mistakes

Posted: 2012-06-23 by    AliciaBallerina
Complaint Rating:  0 % with 0 votes
After saving up hundreds of points to be redeemed I was told that I could come back anytime in June to receive 5$ off my next purchase. I go in and somehow I only have 81 points, the woman said they changed the point system and I bought the item I wanted anyways. I still wanted an explanation and my cashier asked the cashier next to him. He was so rude, he kept cutting me off and saying they divided my points by 4 in the new system and kept pointing at some magazine. He kept raising his voice and interrupting me. I just wanted to know why I was told I could get 5$ off and then all of the sudden...
Complaint comments Comments Complaint country United States, North Carolina, Raleigh Complaint category Cosmetics

ULTA - Florida, Miami - Poor Customer Service & Rude staff

Posted: 2012-04-13 by    Carolina Garcia
Complaint Rating:  100 % with 1 votes
Here's the perfect example of a company who could care less about their customers. I was told by one of the managers at this location that I should store my rain check for Matrix/Biolage hair care products in a safe place because they fade, but never expire...I went into the store to use my rain check and the manager on duty implied that I was lying about the product I was trying to buy using the rain check. She indicates to me that in her 7 years with Ulta she never saw the liters of Matrix/Biolage shampoos & conditioners sell for $9.99. Mind you, the rain chech was slightly faded (printed...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Cosmetics

ULTA - Colorado - Blames Customers For Their Mistakes

Posted: 2012-04-09 by    honestdriver
Complaint Rating:  0 % with 0 votes
I took a lot of time placing an online order. I called to make sure my address would be correct (long story). The incompetent people at Ulta screwed up my address and the package was not delivered to me but instead returned to Ulta. I immediately called to have them re-send the package and they refused and when I was transferred to the Corporate Office I was treated terribly. I hope all reputable people and beauty companies will boycott this horrible business. I will shop at Sephora and other upscale retailers. Ulta panders to the lowest common denominator and they have no respect for their customers...
Complaint comments Comments Complaint country United States, Colorado Complaint category Cosmetics

ULTA - Face burns

Posted: 2011-11-23 by    knot4life5
Complaint Rating:  0 % with 0 votes
I went to Ulta Salon in Macon, Georgia on mother's day for eyebrow waxing since I had a very important week ahead with my son's graduation and celebrations. I came out of the place with second degree burns. I called the store and let the manager know. I even sent them pictures of my scarred face. Ms. Joseph from Gallagher Bassett called to take more information on the claim. She called me back today and said there was no negligence and offered to return the $20.00 they charged. That is the last time I will go to them. I feel consumers need to be protected against stuff like this....
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

ULTA - So unprofessional

Posted: 2011-11-02 by    Cary622
Complaint Rating:  0 % with 0 votes
I have never met someone so rude and supposedly a salon manager. To hear about her drunken party life and see how she splits her employees up and is spool not a team player that salon is going to suffer with BreAnna as there manager....
Complaint comments Comments Complaint country United States Complaint category Products & Services

ULTA - North Dakota - No Complaints

Posted: 2011-10-07 by    ULTA Manager
Complaint Rating:  0 % with 0 votes
I really wish that each and every one of you could come to the ULTA in the Midwestern United States, not 1 of them treats their customers the way that those other stores do! In the district where I am a manager, the customer is ALWAYS 100% right! There are the extreme cases where there is a customer that comes in wanting heaven and earth and there is just NOTHING that you can do to please them, and unfortinuatly these are ausually the guests that will post horrible things about the company online. I will agree that customer service has gone down the toilet in the last 15-20 years, when I first started...
Complaint comments Comments Complaint country United States, North Dakota Complaint category Health & Beauty

ULTA - Disgusted

Posted: 2011-10-04 by    Milu
Complaint Rating:  0 % with 0 votes
I really do like the products that Ulta carries and have spent hundreds of dollars at that stores. The employees at the Ulta in Woodbury MN were always decent- nothing to praise or complain about. However, when I moved to NJ, the employees at the Cherry Hill location were horrible! While I was shopping, two of the employees were gossiping loudly near me. They were discussing a customer and were calling her the most vile things, including 'b*tch'! Now you can imagine how shocked I was, first of all- I don't care if you complain about work, but please, do it on your own time! It really...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ULTA - Do NOT order from them

Posted: 2011-09-22 by    sschriver
Complaint Rating:  0 % with 0 votes
I placed a $68+ order from Ulta, but I got an error message saying the order could not be committed. I went back out and re-entered everything and still got the same message. I went over each number of my card and re-did the whole thing again. At first I thought it wasn't accepting the submit button click. After reviewing my checking account in another window while trying to order, I saw seven pending transactions going in for the $68.00 amount. When I called customer service, I was told it would take three days to get my money back, and when I asked them if the order had been placed, she said...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ULTA - Awful

Posted: 2011-09-17 by    hfm1102
Complaint Rating:  0 % with 0 votes
Here are the reasons why Ulta is a ridiculous, obnoxious store:

1.) Terrible management. On one occasion I purchased a $35 Tarte eyeshadow trio, and requested at the desk to receive my "free gift" as advertised on the large sign above the Tarte display. First they didn't want to believe me, didn't want to come from behind the counter to actually look at the sign I was pointing to, and when they did, were quick to tell me rudely "you didn't notice the part that says While Supplies Last, did you? People come in here right away and these free gifts go fast."...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ULTA - Alabama, Huntsville - name calling

Posted: 2011-08-25 by    Annie Mouse
Complaint Rating:  0 % with 0 votes
I was called “neurotic” by Deborah (the one who does eye brow waxing) about my focus on controlling my oily skin. I choose Sephora....
Complaint comments Comments Complaint country United States, Alabama, Huntsville Complaint category Cosmetics

ULTA - Bad Hair Day

Posted: 2011-08-12 by    shelton
Complaint Rating:  0 % with 0 votes
I received the worst hair cut from Maggie at Ulta (Union Gap, Washington Branch). I went back 3 weeks later, only because I needed to get my hair fixed. I went back so Maggie could correct the chopped job she previously left me with, she made matters worst and chanrged me $45 more. When I complained about paying $45 for the bad hair cut all she would say is she has 10 yrs experience so thats how much she charges. Well I think times have changed and she needs to go back to beauty school. I will never go to Ulta again because I feel they are not honest and all they care about is the profit line and...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ULTA - Michigan, Lake Orion - Falsely Accused ME of Shoplifting

Posted: 2011-08-11 by    LindaSmithRealtor
Complaint Rating:  0 % with 0 votes
DO NOT SHOP ULTA LAKE ORION MI_
Acting manager "MEGAN" called the police accusing me for shoplifting- because" another customer saw me put something in my purse"
The video tape showed me put "something" in my purse- DUH- my phone, keys & shopping list in the OUTSIDE POCKET.
TSA tactics is retail!
They get to do whatever they want- because THEY have a shoplifting problem-
I had to come back to return my purchase 5 hours later because no one called me back about this- All 3 managers kept making excuses "Its Policy"- THIS...
Complaint comments Comments Complaint country United States, Michigan, Lake Orion Complaint category Hair and Beauty Salons

ULTA - Scam

Posted: 2011-08-09 by    Erastus
Complaint Rating:  100 % with 1 votes
I spent $100 of my hard-earned money at Ulta today. The cashier asked if I wanted a "frequent customer" card which would entitle me to free samples and discounts in the future. I accepted, signed, paid and he said as I left, "You will get your two free magazines in the mail." I thought, "How nice, they send me product info." Upon looking through my bag on my arrival home I discovered a brochure letting me know that I was signed up for In-Style Magazine and they would deduct $35 a month from my account from now on unless I were to cancel. So, after calling the store...
Complaint comments Comments Complaint country United States Complaint category Magazines & Newspapers

ULTA - Texas, San Antonio - Hidden Fees

Posted: 2011-08-04 by    AnMT
Complaint Rating:  100 % with 1 votes
I scheduled an appointment for their Mon-Wed color, cut, style for $50. Only be told after the consultation that it would be $20 more for the extra ounces of color they may have to use. I asked for where in writing this was located in the ad or the store, she could not find any. She, being Samantha, only said that it was store policy to charge $10 an oz for any extra color. NO where did it state what the "normal" amount of color was. I made my appointment in person and showed the length of my hair and was not told this. I spoke with the manager that day and she couldn't provide proof...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Hair and Beauty Salons

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