Complaint Rating:

Every time I (or my family) has used Uhaul we have had major problems. First, the uhaul truck unexpectedly died, luckily we got off the highway before the truck stopped dead with no warning. Second, towing a trailer from central Oregon to just north of San Francisco, we drove for 2 hours and...

Complaint Rating:

My husband and I rented a truck at the Atlantic Storage facility on Shad Road in Jacksonville, Florida. The woman's name was Debbie that took our information. I just logged into my bank account today to see what the exact charges were. She DRAINED MY ACCOUNT! Over $5,000 in my account and...

Complaint Rating:

I was refunded $86.00 from U-Haul on Nov 28th, but on Dec 3rd I only received $29.04 on my card. Walmart owes me $57.00. My e-mail address is: christ.king@hotmail.com My Visa-Debit Card Number is: 4736 9011 1401 8577 Thomas Siltz 27203....

Complaint Rating:

We brought our brand new van to U-Haul, because they claimed to be the master of hitch installation, which is very ironic because they did the Exact opposite. They told us the part would take 14 business days to order, so we could not bring our boat on vacation (which was kind of the point)...

Complaint Rating:

So I just got back from the 495 Shrewsbury St, Worcester MA Uhaul and am still shaking my head at their piss poor customer service. Wow. So this morning we get in there early, the girl at the register out flies through the transaction - I really don't think she took one breath. I thought...

Complaint Rating:

I rented a 14 foot uhaul truck on 6/14/2008. Equipment Number DC7005B. I picked up the truck and everything appeared to be going fine. They were so generous to give me 3/8 of a tank of gas. So first thing I did was to fill it up with gas, which cost me $75.

I then proceeded to...

Complaint Rating:

I rent an uhaul, the truck explodes at the moving location. It's actually on fire and I should have let it burn to the ground. Called 4 different customer service locations to close the account but no one seems to have the authority to do so. They still want to charge me the minimum charges...

Complaint Rating:

They told me that I hit a tree with a 17' truck. They claim that an employee saw me hit a tree. I didn’t hit anything. They left me a message telling me this at 5:00pm right as they closed so it was too late to call them back. I called them the next morning around 9:30am on my break...

Complaint Rating:

I will never Use U-Haul Again!

Behrouz Roomiany- July 24 07
I have not received any answer back yet!!!

1) Tursday July 12th- My first E-mail

I made a reservation for a van on 06/14/2007 with maria at u-haul branch in bakersfield.

Complaint Rating:

U-Haul website - buyers beware!!!

The website does NOT explain that if you want to return any unused boxes or supplies, that you MUST return them ONLY to a U-Haul Service Center. You may NOT return them to any other dealers. A MAJOR discrepancy and pain in the patute!...