Menu
Travelocity Customer Service Phone, Email, Contacts

Travelocity
reviews & complaints

www.travelocity.com
www.travelocity.com

Learn how the rating is calculated

1.6 332 Reviews

Travelocity Complaints Summary

47 Resolved
275 Unresolved
Our verdict: With Travelocity's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Travelocity has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Travelocity. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Travelocity reviews & complaints 332

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Travelocity reviews & complaints

ComplaintsBoard
M
9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Travelocity - Round trip to Australia

March 21, 2024 Case # [protected] (Expedia) This letter is in response to Itinerary Number # [protected]. Customer Service: On March 3, 2024, I received an email from Varun Goswami. This was in response to the letters I mailed February 5, 2024, via registered mail. The email transmission letter from Varun Goswami was not dated or signed. Luckily, I...

Read full review of Travelocity
ComplaintsBoard
H
11:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Flight cancellation

Booked flights for three members of my family, two return flights and the other one way from Mexico city to Montreal.

Two days before departure the Canadian government cancelled eta permits and required a visa for Mexican citizens.

my family members had their eta permits and couldn"t obtain their visas two days before the flight.

Called travelocity to explain the issue and asked for a voucher to be used as soon as my three family members obtain their visas to enter Canada within one year

They totally refused, showed no compassion.

I had always booked my flights and other friends and family members flights with Travelocity.

Not anymore, very disappointed

If You need more details of the flight in question, please let me know.

Thank you.

Claimed loss: 2943.5

Desired outcome: a voucher allowing my family members to use the tickets at a later date within one year

Confidential Information Hidden: This section contains confidential information visible to verified Travelocity representatives only. If you are affiliated with Travelocity, please claim your business to access these details.

Read full review of Travelocity
Hide full review
ComplaintsBoard
F
1:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Travelocity - Subject: full refund request for booking confirmation: [protected]

I am contacting travelocity to provide me with a full refund of this booking. Dear Travelocity, I am writing to request a full refund for my recent booking at Napa Valley Hotel and Suites, with the following details: Booking confirmation: [protected] Reservation dates: Dec 31, 2023 - Jan 1, 2024 Amount Paid: $200.31 Hotel: Napa Valley Hotel and...

View 0 more photos
Read full review of Travelocity

Is Travelocity legit?

Our verdict: Complaints Board's thorough examination reveals Travelocity as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Travelocity stands out for its commitment to quality and security. Clients considering Travelocity should delve into its customer service record to gauge compatibility with their expectations.

Travelocity earns 91% level of Trustworthiness

Perfect Trust Endorsement: Travelocity achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Travelocity. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Travelocity's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Travelocity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Travelocity and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Travelocity has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 322 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Travelocity. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
12:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Rental car insurance purchased through travelocity is not valid for europcar , no confirmation number to add bags desipte multiple attempts to obtain

Purchased a trip through travelocity and added colision damage lability through their website for car rental. Upon Inquiry with Europcar they state that insurance has not been applied through reservation and no insurance is noted - staetd that i can provide insurance coverage and they state it is not valid unless booked through their company. Paying additional $160 to EUropcar for insurance even though it has been purchased through travelocity .

Also attepted mutiple times to get confirmation code so that i can check a bag through frontier and travelocity states they will send email with info but have not thus i am paying higher price with airline at checkin to book checked bag versus being able to do it online.

Overall not impressed with travelocity customer service or scam like behaviors.

Claimed loss: $160 + $95

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified Travelocity representatives only. If you are affiliated with Travelocity, please claim your business to access these details.

Read full review of Travelocity
Hide full review
ComplaintsBoard
T
12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Travelocity - Failure to refund on a mistaken hotel booking

I mistakenlly reserved a room at the Days Inn Logan Utah for the next night (Sept 19) instead of the current night (Sept 18). There was no way to cancel that booking. I then booked the correct night. Immediately after I contacted travelocity and they said the mistaken booking would be refunded but the hotel had to OK it. Aftera few days of hearing nothing I...

Read full review of Travelocity
ComplaintsBoard
M
10:59 pm EDT

Travelocity free 24 hour flight cancellation policy

Flights purchased from travelocity are fully refundable if cancelled within 24 hours of purchase. When I called Travelocity, I was told that i was not entitled to a refund but they would make a one time exception.

They charged me for a different flight but never mentioned that I would be paying for the new flight and the original flight.

Why didn't they just say I should cancel the original flight on-line, and rebook?

Instead of my paying for 2 flights?

Claimed loss: $430.30

Desired outcome: Return my payment for the original flight $430.30

Read full review of Travelocity
Hide full review
ComplaintsBoard
L
2:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Travelocity - Re: travelocity booking with autovia in Milan Italy #[protected]

I had booked an auto rental with Autovia through Travelocity. I pre-paid $125.82 for an 8 day car rental. When I arrived on time to pick up my rental and fulfill the remainder payment due, I was asked for an International Driver License. I was never advised that an International Driver License was required to rent a car at Milan Linate Airport...it was not...

Read full review of Travelocity
ComplaintsBoard
S
9:49 am EDT

Travelocity Hotel reservation

Itinerary # [protected]

I made a booking for the Harbor Hotel in Provincetown. It was the wrong hotel. I did get the insurance and I paid extra for "refundable". I tried calling immediately, when I found out I booked at the wrong hotel. Not only that, but I got no answer at Customer service. Furthermore, I don't know how anyone expects to have questions answered with a "ROBOT".

I am formally making a complaint with the BBB.

I would like a call back from a "real person" someone who can actually answer my concerns.

Thank you,

Scott Ambrose

[protected]

Desired outcome: Cancel my reservation with a refund. I understand if you need to keep a small non-refundable deposit, usually 1 night. Which would be 165.00.

Read full review of Travelocity
Hide full review
ComplaintsBoard
P
12:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Travelocity - Re-booking

One of the legs on my recent flight from Canada to Hong Kong on Wetjet/Korean Airline was cancelled due to typhoon approaching the South China coast. I call TV and the agent managed to cancelled one Wetjet leg of the flight but I need to go on the Korean Airline to "un-checkin" before he can rebook me on the Vancouver to HK legs. As Korean airline i...

Read full review of Travelocity
ComplaintsBoard
D
11:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Flight credit

I booked a flight for my Sister through Travelocity on Delta. I used my flight credit ($498.60) When I confirmed the flight, it showed a $0.00 balance for the ticket which was $389.00. When I clicked to checkout, their system asked for a credit card without any explanation. I thought it had to do with confirmation or something. Instead their system REMOVED the credit and charged my card fore a non-refundable flight which was clearly marked "Credit Eligible." Now I'm out $388.90 for the flight and will lose the $498.60 credit because I no longer have a need for it. At NO time did Travelocity indicate my credit had been removed. This is a deceptive business practice.

Desired outcome: Refund of my credit either by Travelocity or Delta Air. I worked with their system and rules and got ripped off.

Read full review of Travelocity
View 0 more photos
Hide full review
ComplaintsBoard
H
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Hotel booked through travelocity

I booked the Howard Johnsons hotel for last weekend but was not happy with the conditions. This hotel should not be on anyones website & travelocity should cancel this as an option for any traveler. I have never seen such conditions. When we first walked in it was nothing like what your company put on the website. When we entered the hotel it reeked of dirty,smokey smells. When we went to look at the room it was stinky (beyond trying to breath). The refrigerator probably hasn't been cleansed sense they built the hotel. The elevator was stinky and dusty inside and out. Carpets dirty. I have NEVER been met with such conditions in my entire life. I demanded a full refund, but was charged $95. Thats a joke. I will tell anyone that will listen. I have multiple health problems (breathing) for one. I have 3 inhalers and a breathing machine etc. Perhaps, Travelocity don't care about there patrons. This was a dirty deal. The girl at the front desk picked here nose in front of us (Yuck!) I want the rest of my money back! My suggestions is the board of health should see this place for themselves. The little kids may me cry. I know anyone that spends a night in this hotel will get ill!

Desired outcome: Refund all of my money! I suggest someone go in and checkout the conditions!

Read full review of Travelocity
Hide full review
ComplaintsBoard
A
12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Travel agent that was rude, unsupportive, unwilling to resolve issue

I reached out to Travelocity on 8.13.23 around 3pm to change my flight as I had a travel credit. First I called the number listed [protected] but no agents were available. The voice recording recommended to use the chat. So I did. At first it was a virtual agent 3:10pm. Then I was connected with an agent 3:24pm. From the beginning, the agent was phoning it in. While the agent said they wanted to help, in the end it was a run-a-round I got. No resolution, they pushed me to resolve the airline credit with the airline even though Travelocity is the point of sale. In the end I had to pay an extra $50 for doing so because the Travelocity agent said that my booking is a "secured PNR." I asked for clarity and none was given.

Furthermore, the travel agent asked me to wait until 8.22.23 and call back since they will be having a sale that day. I did not trust this agent.

The airline booking agent clarified that PNR means traveler/passenger.

I am attaching the whole transcript below as PDF as the video screen shot is about 10MG.

I find it hard to believe that the travel agents behavior would be company policy. If so, Travelocity has lost my business.

Desired outcome: My desired outcomes are:1) a $50 cash refund (no credit).2) reprimand of agent

Read full review of Travelocity
Hide full review
ComplaintsBoard
K
12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Charged for a flight

On 8/15/23 I used Travelocity to book 2 roundtrip flights from Orlando to Cleveland.

Travelocity offered a flight from MCO w/Frontier and return CLE w/ Spirit. When I clicked "Book flight" a message appeared that "seats are no longer available @ $367, the next best price for this route is $919." I had no idea the booking for the Spirit flight went through and I was charged $269.78 on my Amex by Spirit until I saw an email & had already booked another roundtrip flight going through Frontier directly.

Travelocity shouldn't offer a flight and then when you hit BOOK does not book one flight but charges you for the other! I'm requesting a refund. Conf Spirit GW9JXH email: [protected]@yahoo.com. Name: Kimberly Bohlman

American Express

AMOUNT

Aug 15

Pending

EXPEDIA

-$1.45

Aug 15

Pending

EXPEDIA

-$1.45

Aug 15

Pending

EXPEDIA

$1.45

Aug 15

Pending

EXPEDIA

$1.45

Aug 15

Pending

FRONTIER AIRLINES

$779.92

Aug 15

Pending

SPIRIT AIRLINES DIRECT SALES

$269.78

Desired outcome: REFUND of $269.78 to my American Express card

Read full review of Travelocity
Hide full review
ComplaintsBoard
E
2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Refusing to cancel and refund a refundable flight

I booked a flight with United Airlines through Travelocity. I paid about $100 extra for my ticket for it to be fully refundable if I needed to cancel the flight. Well, a few weeks after I booked the flight, I indeed needed to cancel it. On the confirmation email sent from Travelocity for the flight, there is a link to cancel or change the flight if need be. I clicked on the link and it sent me to a virtual agent that could help me. After choosing the flight to cancel, the virtual agent said it would try to see what it could do. The three little dots indicating that it was sending a message was up for hours after that. I finally asked it to contact an agent. I was in contact with someone named Jenny (though Jenny still messaged like a bot, so I’m not sure if it was a real person). After the (probably automated) message of Jenny saying she would read through my messages with the virtual agent to get caught up on the situation, she just said “Hi.” Not, “Hi, how may I help you,” but “Hi.” I then proceeded to say I wanted to cancel my flight and provided all the necessary information for Jenny to look up my flight and how to cancel it. Jenny then proceeded to tell me that I could not cancel my ticket and it was nonrefundable. I then provided text straight from the confirmation email where it said that my ticket included cancellation. After rechecking, Jenny still insisted that I could not cancel and could not get my money back. She offered me airline credit that is good for 12 months but could not see that I could cancel my ticket and it was in fact fully refundable. I went to the United Airlines website and was able to cancel my flight in a few short minutes and got all of my money back within 3 days. So, to offer some advice, DO NOT book with Travelocity. If you have booked with Travelocity and need to cancel or change your flight, do so on the airline website, not through Travelocity.

p.s. I have the confirmation email from Travelocity and screenshots of the conversation with Jenny for evidence.

Desired outcome: I would like Travelocity to stop being corrupt and not outright lie to their customers and rob them of their money. I do not want any response from Travelocity, as I have fixed the problem myself.

Read full review of Travelocity
Hide full review
ComplaintsBoard
G
3:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity Horrendous stay

I stayed at Ocean Dune Hotel from June 30 2023 to July 7 2023 in Eastham Cape Cod. The problems:

1. Cockroaches, silverfish, ants

2. Black mold on the walls of the bathroom, in the A/C filter, curtains and tub

3. Bowed, warped and deformed ceiling panels where the bugs dropped from

4. When asked for our room to have the bedding changed, I told staff and it was never done on two occasions.

I don't expect to have to buy bleach, brushes, fabric cleaner and insecticide when I go on vacation. I cleaned the tub myself. You know, the brownish color came off and it's almost white!

Read full review of Travelocity
Hide full review
ComplaintsBoard
D
10:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity 1 night booking Guest House WA

Hi Travelocity!

You have overcharged me for an overnight night stay at a guest house. The booking price with taxes etc is $119.39 and you’ve taken $180. 47 from my card, not ok!’

Here are the details for your cross reference and send me the confirmation of my refund. If I don’t hear back ? I will report the scam to my Bank and lodge a complaint. I see by your Google Reviews, you do this a lot!

Itinerary #

[protected]

Reservation dates

Jul 8, 2023 to Jul 9, 2023

I Night

Anchorage Guest House

Price summary

Price breakdown

Room price: $119.39

1 night: $108.54

Taxes: $10.85

Total: $119.39

Collected by Travelocity

Taken from my Westpac account

$180.47

Desired outcome: Refund the overcharge

Read full review of Travelocity
Update by DeeKaay
Jul 08, 2023 10:13 am EDT

Boo

Hide full review
ComplaintsBoard
K
7:37 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Travelocity Travelocity Review: Frustrating Experience, Incompetent Customer Service, and Constant Price Increases

I went on Travelocity's website at 8:37 p.m. to book a trip. I answered all the questions on the site, picked a hotel room, and outgoing and return flights. The system showed me a price of $914.00. Then the little wheel started to spin while the system claimed that it was downloading information. 40 minutes later and the wheel was still spinning. I decided to call and make the reservations over the phone. I spoke to agent #1. I gave her all of the information that I had already input into the system. It suddenly became difficult to understand what the agent was saying; not sure if it was my phone or her phone, but her solution was to hang up on me. I called Travelocity back, this time from my cell phone. Luckily, the agent had logged the information into the system. I went through all of the details with agent #2, but the price had increased to $1087. 00. I gave her my credit card number. Oh, the price went up a second time to $1140. 00. I was mildly annoyed, but I told her to book the ticket. She came back and told me that the system would not allow her to book the itinerary that the system had generated. Oh, and the price had increased again to over $2000. 00. I asked for an explanation, after all, the system had picked the connecting flights. Must not be much of a system. She transferred me to Customer Service. Customer Service could not even find the itinerary in the system. I knew that the itinerary was there- I was looking at it on my computer. Customer Service transferred me back to the main menu without warning. I had now spent 2 minutes short of 3 hours trying to book this trip. I hit the prompt and asked to speak to a supervisor. The supervisor could not find the itinerary in the system either. How was it that I was the only person who could work their system? I asked for an explanation- why couldn't their system determine connecting flights that would meet the requirements set by the airlines? How could the price increase four times while I was waiting for them to input information into the system. Suddenly, the phone connect went bad and I couldn't understand what the supervisor was saying. This company didn't even have a decent phone system. I was able to understand her when she told me that the price had increased again, to $2240. 00. Are you kidding? She suggested that we stay in a hostel instead of a hotel to get the price down. I hung up on Travelocity and called Expedia. 3 minutes later I was completely booked with the original itinerary, including the original hotel, for $1100. 00. I had to wonder how Travelocity was still in business. I also had to question their hiring requirements. If you value your sanity- CALL EXPEDIA.

I was really disappointed with Travelocity. I had high hopes for them, but their system was not user-friendly at all. I spent almost three hours trying to book a trip, and it was a complete waste of time. I was frustrated with the constant price increases and the fact that their system couldn't even generate an itinerary that met the requirements set by the airlines. I was also disappointed with their customer service. They couldn't even find the itinerary that I was looking at on my computer. It was a complete mess. I was really surprised that Travelocity was still in business. I had to question their hiring requirements because it seemed like their agents didn't know what they were doing. I was really glad that I called Expedia because they were able to book my trip in just three minutes. They had the original itinerary, including the original hotel, for $1100. 00. It was a much better experience than Travelocity. If you're looking to book a trip, I would definitely recommend calling Expedia instead of Travelocity.

Read full review of Travelocity
Hide full review
ComplaintsBoard
M
5:44 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Travelocity Travelocity Review: Unethical, Corrupt, and a Complete Scam - Avoid at All Costs!

I had a terrible experience with Travelocity. I strongly advise you to avoid this site and never use their service. They are unethical, corrupt, and a complete scam. I was treated disgustingly and unfairly by their staff. This is the worst site I have ever used and I will never use it again. I come from a large family and have informed all my friends about this situation. I will continue to do so with everyone I come in contact with.

I booked a vacation package with Travelocity, which included a flight, car rental, and insurance. I selected the insurance because my mother was ill in the hospital and there was a chance that I wouldn't make it in time. I saved a screenshot of the final "Thank you for booking with Travelocity," which showed the total amount. I also printed my itinerary, which showed the same total amount. I received an email which showed the same total amount. Three different items showing the same amount, which as I calculated before hitting the final purchase button, was the cost for the flight, rental car, and insurance. It seemed like it made sense. However, when my mother passed away before my travel arrangements, I called to cancel and Travelocity informed me that I didn't purchase the insurance.

The agent said that the total cost added up to it, but they only showed that they charged me for just the flight and rental, not the insurance. I spoke with several people and they said things like maybe I selected the insurance then deselected it before I clicked to make the final purchase or clicked on and off the insurance several times to create the error of showing my total price equals $49.00 more than the flight and rental car. Then I was informed later by corporate that the insurance was not selected and also informing me I encountered some errors which is why the total purchased showed $49.00 more than it should. Of course, they informed me again that I wasn't charged. Really Travelocity? Well, the charges didn't show up on my account until the day my mother passed away, which was three days later. I even mentioned to the corporate person that if I would have booked this package and the total amount would have shown what it should have been, it would have sent up a red flag. I would have called to inquire, stating that I selected the insurance but it didn't process, could I add it now? Well, she informed me that in that case, I still would not have the insurance.

With all the emotions I am going through at this time in grieving, then to deal with a so-called merchant that doesn't want to own up to their system error was too much to bear. Of course, I lost it. What a scam! Steer clear of Travelocity. They are totally unscrupulous and dishonorable and do not deserve your money. "Zero stars, of course."

Read full review of Travelocity
Hide full review
ComplaintsBoard
C
3:45 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Travelocity Travelocity Review: Poor Customer Service and Inaccurate Information on Luggage Allowance

Been using Travelocity for years to book my flights. But lately, I've noticed that their prices are not any better than their competitors. However, I still kept booking with them out of habit. Recently, I booked a flight from China to Brazil with them, thinking that the flights would be operated by KLM. I needed a bassinet for my daughter, but I was told that I needed to call four different airlines to organize that. Can you believe that? Four different airlines!

I couldn't find any information about luggage allowance, so I asked Travelocity for help. Depending on the agent, I was told different information. Some agents told me to find the information on my own, which involves calling four different airlines, including Xiamen airlines, which never picks up their phone. So, no bassinet for that flight! I could use the information on their webpage, but of course, it doesn't include information for the package I have.

One agent, after a lot of drama on the phone, told me that I have 23kg per person. However, one link on Travelocity says that Xiamen airlines give two luggage of 23kg per person for trips to Brazil, but they are not operating my flight till Brazil. While KLM and Air France give two luggage of 23kg per person when flying to Brazil, but they are not operating the whole of my flights.

So, I called back Travelocity. One agent told me she would call me back in two hours, but she didn't call me back after four hours. I got another agent who kept me on the line for over one hour again to tell me that I had to find the information on my own as he wasn't sure. When I asked to talk to his manager to complain, I was put on hold, and nobody ever picked up!

The first agent eventually called me and informed me that she would call Delta, who set up the package but whose name never appears anywhere on the flights itinerary. She again said 23kg, but the person in Delta wasn't absolutely sure. So, she told me she would call the four different airlines to find out. She told me I would get the information within max 48h. But 10 days later, and five emails asking for an answer later, I still do not know how much luggage I can take with me.

I am not even able to get the cost of bringing an extra luggage. An agent told me 500 USD, but Xiamen airline says 500 RMB, which is not exactly the same price! So, if you plan to book a flight, book straight with their airline and stay clear from Travelocity. In any case, they are not anymore cheaper!

Read full review of Travelocity
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Travelocity Travelocity Review: Poor Customer Service and Unprofessionalism in Handling Hurricane-Related Cancellations

This company is a total joke, and I want to warn others of their poor excuse for customer service. I booked my honeymoon to Puerto Rico through them back in July, but unfortunately, due to the hurricane damage, we were unable to travel to the island. Our hotel was inoperable, and our reservations got canceled. I contacted Travelocity to cancel our flights through Delta, but they told me we were unable to cancel them without paying a $200 cancellation fee per ticket to the airlines. I then contacted Delta myself, and they were very understanding and said no cancellation fee was being charged, which was also stated on their webpage as they were advising people not to travel to the area.

I once again contacted Travelocity, but they said they still couldn't cancel without the fee and that I should wait until 24 hours before my flight leaves to see if the flight was canceled because we would then be refunded our tickets completely. On October 7th at 11:41 pm, after I had already had a full day of wedding festivities, I came home and contacted Travelocity once again to cancel our tickets as our flights had not been canceled. I was told again I had to pay the fee to Delta, at this point I was overly annoyed with the company and the customer service and said whatever I want the flights canceled.

On October 8th, I decided to submit a complaint to the Better Business Bureau in regards to Delta. I received a very nice letter back from Delta stating they had fully refunded my tickets to Travelocity without a cancellation fee. At this point, I was beyond mad at Travelocity, so I went on to submit a claim to the BBB for Travelocity. Travelocity had tried to change their story, saying the fee was part of their cancellation agreement and that my plane tickets were non-refundable. I quickly logged on to my account where in bold letters under my itinerary it states 'Tickets are refundable', as well as, 'We understand that sometimes plans change. We do not charge a cancel or change fee. When the airline charges such fees in accordance with its policies, the cost will be passed on to you.'

I sent this information onto my BBB complaint, but I haven't received anything back from them. At this point, I am now fed up with Travelocity and their customer service as the story has seemed to change as they go. I will never in my life book another vacation through them as their customer service is a joke. In any other circumstance, I would have understood a cancellation fee. However, when something becomes out of your control, and they are unwilling to work with you, it's very unprofessional. So, if you're planning a trip, I suggest you look elsewhere.

Read full review of Travelocity
Hide full review

Travelocity Customer Reviews Overview

Travelocity is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received numerous positive reviews from customers who have used its services.

One of the most significant advantages of Travelocity is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a price match guarantee, ensuring that customers get the best possible deal on their travel bookings.

Customers have praised Travelocity for its excellent customer service, with many reporting that the company's representatives were helpful and responsive to their needs. The website also offers a 24/7 customer support line, which customers can use to get assistance with their bookings.

Another advantage of Travelocity is its extensive selection of travel options. The website offers a wide range of flights, hotels, and vacation packages, making it easy for customers to find the perfect travel arrangements for their needs and budget.

Overall, Travelocity is a highly recommended online travel agency that offers excellent service, competitive pricing, and a wide range of travel options. Whether you're planning a business trip or a family vacation, Travelocity is a great choice for all your travel needs.

Travelocity In-depth Review

Website Design and User Experience: The website design of Travelocity is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for flights, hotels, car rentals, and vacation packages. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Ease of Use: The booking process on Travelocity is straightforward and user-friendly. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is quick and easy, with clear instructions and prompts along the way. Travelocity also offers the option to save your payment information for future bookings, making it even more convenient for returning customers.

Range of Travel Options: Travelocity offers a wide range of travel options to suit every traveler's needs. Whether you're looking for flights, hotels, car rentals, or vacation packages, Travelocity has you covered. The website provides a comprehensive list of options, allowing you to compare prices and choose the best deal for your trip. With a vast selection of destinations and travel providers, Travelocity ensures that you can find the perfect travel option for your next adventure.

Pricing and Deals: Travelocity is known for offering competitive prices and great deals on travel bookings. The website provides a price comparison feature, allowing you to easily compare prices from different providers. Travelocity also offers exclusive deals and discounts, including last-minute deals and package deals. With their Best Price Guarantee, you can be confident that you're getting the best possible price for your travel bookings.

Customer Service and Support: Travelocity provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any questions or concerns you may have. You can reach them via phone, email, or live chat. Travelocity also has a comprehensive FAQ section and a help center on their website, providing answers to common inquiries. Their prompt and helpful customer service ensures that you have a positive experience throughout your travel journey.

Travel Insurance Options: Travelocity offers travel insurance options to provide peace of mind during your trip. They offer various insurance plans that cover trip cancellation, trip interruption, medical emergencies, and more. The insurance options are clearly presented during the booking process, allowing you to easily add them to your travel itinerary. Having travel insurance through Travelocity ensures that you're protected against unforeseen circumstances and can travel with confidence.

Loyalty Program and Rewards: Travelocity offers a loyalty program called Travelocity Rewards. By signing up for the program, you can earn points on your bookings, which can be redeemed for future travel. The program also offers exclusive member-only deals and discounts. With Travelocity Rewards, you can enjoy additional savings and benefits as a loyal customer.

Mobile App Functionality: Travelocity's mobile app provides a seamless and convenient way to book and manage your travel plans on the go. The app is user-friendly and offers all the features available on the website. You can easily search for and book flights, hotels, car rentals, and vacation packages directly from your mobile device. The app also allows you to access your itineraries, receive real-time travel updates, and contact customer support. With Travelocity's mobile app, you have the flexibility to plan and manage your travel anytime, anywhere.

Transparency and Trustworthiness: Travelocity is a trusted and reputable travel booking website. They provide transparent information about their travel options, including detailed descriptions, photos, and customer reviews. The website also displays the total price upfront, including taxes and fees, so there are no hidden surprises. Travelocity is committed to ensuring transparency and building trust with their customers, making them a reliable choice for all your travel needs.

Overall User Satisfaction and Recommendation: Overall, Travelocity is highly recommended for its user-friendly website design, easy booking process, wide range of travel options, competitive pricing, excellent customer service, and trustworthy reputation. Users have expressed high satisfaction with their experiences on Travelocity, praising the website's functionality and the convenience it offers. Whether you're planning a quick getaway or a dream vacation, Travelocity is a reliable and convenient platform to book your travel arrangements.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Travelocity customer service

Phone numbers

1855 863 9601 1855 231 0928 More phone numbers

Website

www.travelocity.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Travelocity?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Travelocity Customer Service. Initial Travelocity complaints should be directed to their team directly. You can find contact details for Travelocity above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Travelocity. Discuss the issues you have had with Travelocity and work with their customer service team to find a resolution.