Tophatter
Reviews and Complaints

I've been a user of Tophatter for quite some time now, and it's a shame to see how they've started going downhill. Don't get me wrong, I've had some good experiences with them in the past. If I ever had a problem with an item, they would fix it without any questions or hassle. In the beginning, there were only a few issues with the auction fulfillment, but nothing major.

However, as time passed and I continued to use Tophatter, things started to change, and not for the better. It seems as if Tophatter's customer service began to fall apart, and it's not what it used to be. I took a year off from using them but only to come back and feel like I regret doing so.

Now, I'm having problems with the sellers not honoring the sale, the items taking over two months to arrive, and Tophatter giving them an additional month. It's frustrating because they are holding onto our money for months without any compensation while using it themselves. Additionally, their system messes up, and eventually, they may ship the wrong item, causing you to cancel. However, if you cancel, Tophatter will suspend your account.

It's a shame that sellers can take advantage of buyers like this. The items that you win are not always top quality, and in most cases, it's ok for what you need it for. However, I don't think I'll continue using Tophatter anymore. I'd rather pay an additional fifty cents and buy it locally, have the item right away in my hands, and not have to wait two to three months, potentially longer.

-so-hard-earned money. It's a shame that sites like these exist, preying on people's desire to get a good deal and tricking them into buying something that is not what they were promised. My advice to anyone thinking of using Tophatter is to stay away and find a reputable site to make your purchases. Don't waste your money on this scam.

Tophatter is a pretty good site if you're into online auctions. One thing that could be better is when you've won an auction and the item has different colors or sizes available, it's really hard to select your choice before the payment screen pops up. It's a real bummer because sometimes you end up having to cancel the order or just live with something you didn't really want. Another issue is the free credits they give out aren't that often, and they don't last long enough. It's a real problem because sometimes you can't bid in the moment, and then you miss out on using the credits altogether. Most of the sellers on Tophatter are located overseas, so it takes forever to get your stuff. If something gets canceled, you'll probably get a credit, but who wants that when you were expecting your item? More sellers located in the US with a faster shipping time would really help. There's a two-week window for delivery, but if you're ordering something as a gift for a special occasion, that's just not enough time. Finally, customer support needs to be more accessible. You should be able to chat online, call a phone number, or respond to an email with just a short wait time. These conveniences will make customers and potential customers feel much better taken care of. Despite these problems, Tophatter is an awesome experience that is an absolute must-try.

So, let me tell you, my experience with Tophatter has been an absolute disaster! I was super excited when I first downloaded the app because there were so many items listed that I just had to have. Unfortunately, every single item I've purchased has been a total letdown. First of all, half of them don't even arrive! And that's not even the worst part. Some of the ones that do arrive are either completely different than what was advertised or just plain cheap and flimsy. Can you say false advertising?!

And let me tell you about the customer service. It's non-existent! The only thing they're good at is taking your money. They don't seem to care about the fact that you're unhappy with your purchase or that your item hasn't even arrived yet, and they certainly don't have any information about the seller. They just keep telling you to get in touch with the seller and hope for the best. But what can you do when the seller is nowhere to be found?!

The tracking information is useless too. It's great that they give you a tracking number, but that's where the usefulness ends. Tracking usually only goes as far as China, and then nothing. And my latest purchase has been in transit for over a month now, but the tracking hasn't been updated since its departure from China. What's up with that?!

In my opinion, Tophatter is just a big scam. They take your money right away, but then make you wait for your product to arrive. And if it never shows up or is completely different than what was advertised, they offer you a refund. But let's be real here, a refund doesn't make up for the time and energy spent waiting for something that never even arrived. And they certainly don't offer any help whatsoever beyond that. It's up to you to get in touch with the seller and see what can be done.

So, my advice to anyone considering using Tophatter is simple: don't do it! It's not worth the stress, the hassle, and the disappointment. Instead, look for a more dependable and trustworthy platform to make your purchases. Buyers, beware!

When it comes to Tophatter, customer service leaves something to be desired. While they do answer, don't expect them to fix anything for you. Personally, I've had over 55 items that were never delivered to me, and others have reported experiencing the same thing. If you're lucky enough to get a refund, don't hold your breath for the money to actually show up in your account - oftentimes, it just disappears. It seems like Tophatter takes people's money without a care in the world. Once they have it, who cares if you actually receive what you paid for or not?

If you happen to win an auction for a lower price, don't get too excited. Tophatter has a tendency to take your money later on, and it's tough luck if you were hoping to actually receive what you won at auction. And if you do somehow get lucky and receive a refund, don't hold your breath for it to actually show up in your account. Tophatter seems to be all too happy to take money from sellers and then offer refunds in the form of credit to buyers - credit that they'll gladly keep for themselves if you don't use it within a week.

So, what can you do if you're having issues with Tophatter? Good luck trying to report items that were never delivered - it's like going on a fishing expedition with no hope of actually catching anything. Every day, Tophatter seems to be getting better at their game, and the only thing you're likely to catch is disappointment at the lack of customer service.

I used to buy one or two items from Tophatter, but then I went a little crazy and ended up winning seven pages of auctions for supposedly cheap items. I thought I had snagged a great deal, but in reality, Tophatter just fished my pockets for all that I was worth. If you're considering shopping at Tophatter, save your money and take your business elsewhere to avoid being burned like I was. It's like Robin Hood - they take from the rich, i.e. you, and they keep the spoils for themselves. Don't be the next victim!

On a side note, I've also had issues with Robin Hood and trading options, but that's a whole other story for another day.

I really want to like Tophatter.com, but unfortunately, I have had some issues with the website. At first, I was addicted to the bidding process and ended up spending more money than I planned. But then, after 5 weeks of bidding, I was asked for my password when I opened the app, even though I had never had to log in before. I kept entering my password, which I know was the right one, but it wasn't working. I tried the 'forgot password' option, but the reset link was never sent to my email. I tried this multiple times, but to no avail. I also searched for a way to contact Tophatter.com, but I couldn't find anything except for an email address, ***@tophatter.com.

I sent an email to this address explaining my issues, but I never received a response. This is really concerning, especially since I am disabled and have been housebound since the start of the pandemic. I started a new account just so I could use the 'contact us' feature on the website, as there seemed to be no other way to get in touch with them. I did receive a response right away, but it was only showing me how to get information about the bidding site. This is getting very frustrating, as I have many items that I am waiting for updates on, since I have already paid for them.

I really hope Tophatter.com can address these issues, as I really enjoyed using the site at first. It's disappointing that I am now feeling anxious and scared about my purchases, and I am hoping that I can get some help soon. Overall, I would say that Tophatter.com has potential, but it needs to improve its customer service and make it easier to contact them.

I gotta be honest, my experience with Tophatter has been pretty disappointing. Let's start with the auction - it's not real. If you win an item for too low of a bid, the seller can just cancel your bid and refund you with a credit on the website. What a waste of time!
But that's not even the biggest issue. I've come across so many items that are just straight-up scams. For example, I bought a thumb drive that wouldn't even pass a memory test. And don't even get me started on the cameras that claim to have resolutions they can't even handle, or the motion-activated devices that don't even activate. It's a complete joke.
These items aren't just low-quality, they're broken, defective, non-working, or just plain old worthless. I mean, come on - "14K Yellow Gold" rings that are really just plated? What a ripoff. And if you don't believe me, just read the reviews for yourself. Customers are completely disgusted with what they've received.
But even if you somehow manage to find an item that's not a complete scam, the delivery times are just atrocious. Sometimes I've had to wait up to 16 weeks just to receive something I've paid for. And to top it all off, the pictures don't even accurately represent the items being sold. I've been tricked by a picture of a wrench set before, only to realize that only one wrench was actually being sold.
The sad truth is that most items on Tophatter are either way overpriced or just cheap knockoffs of better products sold elsewhere. So my advice? Before you make any purchases on Tophatter, make sure to compare what you're buying with similar items on eBay or other websites. And as tempting as it may be to try and snag a good deal, most of what you'll find on Tophatter is just worthless junk.

I just had to come on here and share my experience with Tophatter. Let me tell you, it has not been great. I ordered 10 items and only received 9. And the ones I did get? They all had some sort of problem. Let me break it down for you.

First of all, DO NOT get the 7" tablet with keyboard. It only charged halfway and now it won't hold a charge at all. I'll be fighting tooth and nail for my refund on this one. And the color strip lights I got don't even have a plug so I can't even tell if they work or not. To make matters worse, the light bulb that changes colors with a remote doesn't work either. So much for having fun mood lighting.

But it's not just the electronics that have let me down. The items I got for my yard that were supposed to be solar lights? They don't even come on after being in the sun for three whole days. And I still have to test the drill bits and nail stuff I got.

To top it all off, none of the items were packaged nicely. They all came in ziplock bags or bubble wrap. It's a good thing I haven't been trying to impress anyone with my purchases, because they don't look impressive.

Honestly, I think you'd be better off shopping on the Wish app. At least they'll give you your money back if you're not happy with your items. And sometimes they'll even let you keep the items if they messed up.

I hope this review helps you guys make a decision. My advice? Stay away from Tophatter. You'll thank me later.

Tophatter is a decent online bidding website, in my opinion. They sometimes offer bidding incentives (pretending to be rewards), and they do their best to support buyers if anything goes wrong with a seller or their product. But there's a problem that I've faced with a few sellers and their products, and I want to warn potential buyers of it. PLEASE BE VERY CAREFUL! Some sellers will have an auction without a reserve and with a winning bid that's extremely low, but then a few days later they'll tell you that the item is faulty, damaged, or that they don't have it anymore. When you check later and realize that the same product is still being sold by the same seller, you can be sure that they just didn't like the winning bid. That's happened to me three times already! I always thought that if I win an auction, the seller is obliged to sell the item to me. But I was wrong, it seems. Also, make sure to do your own research, so you know whether the item being sold is worth it or not. Sometimes the same product can be found on Amazon for a lower price. One thing I want to mention is that the quality of most of the products I got was somewhat of a letdown. I suggest not bothering with bidding on optical items, for example; it's a waste. Remember, our landfills are already too full!

If you haven't had the chance to check out Tophatter yet, let me save you some trouble - don't waste your time or money on this site. While bidding might seem like a fun way to score great deals, the reality is that the chances of actually receiving the products you bid on are slim at best. Even if you do win an auction, there's a good chance that what you actually receive is not what you thought you were getting.

For example, imagine thinking you won a Big R/C Monster Truck for your son's birthday but end up with a small, battery-operated toy that barely lights up. And if you're lucky enough to receive your package, it can take months to arrive and sometimes your purchase can get lost in transit. Although Tophatter does offer refunds, the waiting time to get resolution can be incredibly frustrating.

Overall, I highly suggest spending a little extra and shopping somewhere else to avoid the headache and disappointment that comes with Tophatter. It's simply not worth the risk of being scammed.

As an example, I recently purchased a Helicopter from Tophatter that was supposed to be 50cm long with a metal frame and all the bells and whistles. But what arrived was a cheap, plastic toy that didn't even come close to the description. The only thing that was accurate was the color - blue. I was extremely disappointed and felt like I had wasted my money. Save yourself the trouble and look elsewhere for your shopping needs.

Hi
Today I was insulted by a lady in middelburg mall store.I was buying my goods than went to pay, during the transaction I told her that I have a voucher and said in zulu language "uthulile ungihudulele amehlo" thinking maybe I don't know my rights or I'm just a boy.it felt so bad and told her that I didn't like it the way she spoke to me than she laughed and said askies but I'll never shop at middleburg mall anymore.

I have been seeing a lot of very offensive products for sale on TophAtter site, and had contacted Tophatter customer service many times trying to changed thier practice of selling these types of products, to no avail.
These products involve anti-Biden messages on flags, T-shirts, buttons, yard signe, etc. The latest example: https://tophatter.com/lots/224031562.
Could you please do asomething about it, it's really outrageous!

On over 12 occasions, if a winning bid is too low, an order will not be fulfilled and not shipped.

Top Hatter also sells products directly claiming the seller is "Berry Street". Top Hatter's San Francisco headquarters is located on Berry Street. Oddly, low winning bids with the "Seller Named Berry Street" rarely ship.

So, yes, Top Hatter does commit fraud and you get nothing but unhelpful, dishonest replies in the firm if scripts sent by customer service reps located in China who are not conversant in English.

Enough is enough. Time for a full blown complaint with the California Attorney General.

I ordered a trio titanium set that included a mens ring size 12 cause that was the biggest size available thinking my fiance wore that size and he told me he could wear 13 . I requested refund and order hadn't shipped yet and Tophatter refused all day long and then declined my request for refund . My name is vonda yocum email [protected]@gmail.com i feel thats not right because they dont have the size available and order wasn't shipped yet and still get turned down refund

I want to know why tophatter can cancel a sale and refund your money if you win an auction cheap. I have had over 22 percent of the auctions I have won refunded for various reasons, some of which are "untrackable package" and "item out of stock", (same seller has the same items for sale after they say it's out of stock). It's obvious to me that these auctions are being canceled because they didn't get what they consider a decent profit or possibly a loss on the item. Now, on the most recent items that have been refunded, they don't even give a reason, such as item #[protected]. I don't understand how a "company" like this doesn't have to honor the sales made on their auctions. In my opinion, what they are doing is fraud and they should be penalized severely. This does not even consider the items that I have had refunded because they either didn't work or they weren't as described. Numerous times the items are pictured as a pair, etc. and there is only one item, such as only one piece of a salt and pepper set they show in the picture. This site is dishonest. I have added a picture of two of the refunded items. There is no reason given for these refunds.

The tablet that i paid $42 for had been previously used and had Google info still on by a person in another country. The buttons work, but if you push "s", the letter "f" pops up instead, repeatedly. Absolute garbage. The "projection screen " i paid $1 plus $20 shipping for arrived like 2-3 weeks late in an unmarked gray bag and it took me a week to realize that it was supposed to be that order. It was literally a piece of cloth with holes in it and I thought it had been mailed to me by mistake. The wifi unit i ordered i couldn't even use so i ended up giving it away. Totally an absolute horrible experience. And try filling in the boxes on their site for explaining your problems with the products. You can't even type in them. I cannot believe they are getting away with this disgusting scam. I spent over $40 to receive a used tablet that is such garbage i don't even use it. And I was really looking forward to owning one.

I ordered a necklace and a 100 inch out door screen with. it says it was delivered to my small mailbox. I received the necklace. There is no way they can tell me an 100 inch which should been delivered by ups or fed-x. They refuse to give me my money or reshipped. I have a pic of my mailbox and the picture they sent me of the screen. My mailbox is small. Can not fit it. This is ems Tracking Number:

Your tracking number is China EMS LY690595372CN. Please note it may take 24 to 48 hours for your tracking number to return any information.

TRACK PACKAGE
could not track
on my phone it says deliverd at mailbox.

Apr 13
Your order is delivered
China EMS (ePacket) -> USPS

LY690595372CN

13 Apr

04:14 PM

Delivered, In/At Mailbox

COLUMBIA, SC, 29203, USA, United States

13 Apr

08:11 AM

Out for Delivery

COLUMBIA, SC, 29203, USA, United States

13 Apr

08:00 AM

Arrived at Post Office

COLUMBIA, SC, 29201, USA, United States

I am trying to log onto Tophatter-my purchases, but am being forced to play some strange "pick a photo"game that will not let me leave.What gives?

My name is Pamela D wolford, I am from The Willamette Valley, Stayton Oregon. Your company stole 157 dollars from me on April 7th 2021. I am a poor woman and cannot afford to be scammed and stolen from. Please send me 157$ to my home address or I will have to turn it into the police Department. My address is 235 East High street apt 19 Stayton Oregon 97383. This is the only way you can return my money as I am not putting my financial account numbers in again just so they could be stolen again. All Transactions are on file with this card and so there is proof of what was done. Continue shipping what was paid for in the amount of 79$ worth of items and send me the stolen cash amount of 157.$. promptly

I gave TH one more chance and this is the outcome. I sold products for 30 days, March 2021.
The results:

I thought with a $2, 000 fee credit this month I might make a small profit. This is how it worked out.

Sales for the month: $2, 590.00
Payouts $64.76 and $5.22
That means that TH kept $2, 520.02! I received $69.98

This borders on theft! This is the only platform that works this way and I'm surprised TH is still active.

So, once again, I lost and this is for the last time.